CAREER PROFILE

Senior Human Resource Program Manager with experience including Management & Professional Training, Performance Coaching, Project Management, and Account Management. Passionately committed to improving employee satisfaction and organizational effectiveness through skill development, teambuilding, education and communication strategies, and learning and development initiatives. Enthusiasm, vision, and strategic thinking well complemented by the tactical skills necessary to successfully reach goals. Creative, resourceful self-starter with genuine, down-to-earth style and dedication to achieving organizational success.

• Leadership & Influence
• Client Management
• Account Management
• Project Management
• Goal Setting & Planning
• Change Management

Innovation: Conceived, documented and trained organizations on multiple processes including focal, escalations, hiring, and rotations

Leadership: Created and lead organization change management trainings to ensure efficiency, effectiveness, and quality customer service

Communication: Consistently recognized by management, peers, clients, and business partners for ability to effectively communicate a wide variety of information and ideas in an engaging way with impact that motivates results

Teamwork: Effectively facilitated, trained, and participated on high-performance self-managed teams and interfaced between teams to improve organizational performance

Influence: Instrumental in facilitating HR organizational changes for improved efficiency by collaborating on a global HR social systems team to research best practices and communicate findings to the executive team.

• Completed Managing Within the Law course
• Completed Time Management and Personal Leadership class

EXPERIENCE:

Confidential
SR HR Program Manager 05/08 to 12/08

Responsible for the planning, development, implementation and administration of human resource programs.
Provided support for the Performance, Learning and Succession Management online recourses and tools.

• Maintained strong working relationships with key users groups, outside vendors, internal IT team and IT helpdesk.
• Coordinated and lead cross-functional projects that included the definition, development, validation and implementation of enhancements, changes or upgrades to online resources and tools.
• Managed and tracked documentation for user issues from the IT Helpdesk. Assist with the development of user documentation such as how to guides, online help and process structures.
• Responsible for effective and timely communication with the user community, ensured accuracy and timely completion of transactions. Perform use case testing/validation of key GLL resources and tools, and assist in special project as needed.
• Create project plans, define action plans and manage team to execute against plans.Built strong networks and managed and coordinated multiple projects at the same time.

Confidential
HR Consultant 11/05 to 7/07
Responsible for a book of business in the small to mid-size business category by identifying needs and providing solutions through a comprehensive employee management solution to help business manage their personnel to achieve strong bottom line business results.

Account Management

• Provided personalized installation of human resources plans based on an organizational assessment of the client's Operation, environment, and business goals
• Designed and managed customized solutions for large, complex clients requiring services outside the complete business Model
• Proactively managed the client relationship through a pre-determined set of metrics; achieving expected outcomes While seeking opportunities for enhanced revenue development and account penetration.

Sales Support

• Monitored trends within market and client portfolio for product/service opportunities and competitor activity
• Work with Business Development partners in sales process to expand penetration

Confidential, San Jose, CA
HR Generalist 10/99 to 8/05
Responsible for organizing workforce reduction project coordination between multiple business units while interfacing with Legal, IT and other HR departments

Project Management and Collaboration

• Implemented and designed organizational improvements in service delivery as a member of governance team
• Designed an improved job leveling process for HR by providing leadership for self-directed teams
• Manages the development and implementation process of a company's services involving departmental or cross-functional teams focused on the delivery of new or existing projects
• Resolved issues with project vendors and communicated escalated issues to other Sun liaisons as needed
• Assimilated new hires into company culture using a comprehensive orientation program

Cross-Functional Work

• Interfaced with compensation and other cross-functional teams to revise grade levels aligned with job functions and competencies
• Conceived, constructed and presented the usability project plan for the department web team
• Supported employees with finding solutions to their HR inquiries including Employee Relations, Performance Management, Benefits, Compensation, Relocation, Immigration, Career Services, Payroll, ESPP/Stock/401(k) and Staffing

Strategic Skills

• Built change capability across the company by institutionalizing Sun's Change Acceptance Process (CAP) as the standard approach to effectively managing both organizational change and knowledge collaboration
• Applied Sun Six Sigma methodologies and tools throughout the organization's business to achieve customer satisfaction and profitability
• Contributed critical feedback and used conflict management skills in sensitive team discussions resulting in improved morale

Metrics Collection and Tool Development

• Tracked, collected, and analyzed all department metrics to compile a monthly quality customer service report used by management for process improvements to delivery of HR services
• Developed Sun online applications and utilized financial and data management systems
• Supplied technical support for Sun\'s online, organization management application

Confidential, San Jose, CA 6/99 to 8/01
Human Resources Assistant/Call Center Rep

• Assimilated new hires into company culture using a comprehensive orientation program
• Delivered training, both formal and informal to all customers including, employees, staff, HR community, and vendors
• Managed and developed program for centralized voluntary and involuntary terminations; including exit interviews and exit surveys.
• Developed and implemented new college grad/internship program

EDUCATION:
B.A., Political Science

TECHINCAL SKILLS:
MS Excel, Word, Powerpoint, Oracle, Success Factors, Softscape, Cognos