SUMMARY:

• More than 18 years of experience as a software Release Manager, Technical Program Manager and Program Manager with full knowledge of software development life cycle and release cycle
• Experience with software development methodologies such as Agile (Sprints) and SCRUM
• Full knowledge and experience with DevOps, managing projects from inception to delivery
• Proficient with Confidential Project to track progress of targeted projects following PMO guidelines
• Experience with product delivery within specified time & budget. Meeting tight deadlines
• Currently listed in PMI courses and preparing for PMP certification exam
• Experience in cloud migration of Team Foundation Server (TFS) to Cloud (Azure) Visual Studio Team Services (VSO). Also, customization of Team Services templates in cloud
• Experience with System Center for Configuration Manager (SCCM 2012), software updates and security patch deployment for Windows 8, 8.1 and Windows 10
• Experience of migrating performance monitoring infrastructure from MOM 2005 to SCOM 2007 R2 - and From SCOM 2007R2 to SCOM 2102 SP1. Also, experience with authoring Management Packs (MPs) for SCOM 2007
• Experience in preparing software release notes, roll back plan with specific schedule.
• Experience with Change Management process, being a member of change control team at Confidential and in other software companies
• Experience with developing and documenting the process for development teams
• 4 years plus of experience with Confidential Windows development, (Visual C++, C# and XML)

SKILL:

• Prepared DevOps project plans for software application development projects with high visibly and a high dollar value, using Confidential Project. Gathering resources and equipment for various projects per strict PMO guidelines. An effective follow-up plan with a clear escalation path to keep the project on track.
• Hands on experience in migration of software application and data center migration, including recent migration from TFS to Visual Studio Team Services (VSO)
• Was part of original SCOM 2007 launch (MPs author). High level expertise in migration of monitoring infrastructure from MOM 2005 to SCOM 2007 R2 - From SCOM 2007 R2 to SCOM 2012 SP1
• Experience with release management and change management have been a member of Change Control Board for Confidential Desk Top experience team which monitors UAT tests on various versions of new software application releases, full knowledge of change freeze implications
• Knowledge of business process mapping & documentation, with technical analysis of specifications. Have expertise in preparing application requirements using reverse engineering
• Worked with Confidential IT Infrastructure Managed Lab Services; serving many important clients such as MS Windows, Games IT (Xbox), SQL, MSN, InfoSec, (Microsoft Network Security)
• Conducted daily SCRUM meetings with the developers, and effectively removing any blocking issues by co-coordinating with other teams. Escalating vital issues to higher ups for immediate action and directions to avoid potential scope creep; keeping the project completion dates and budget in line
• In software application development projected negotiated application health model with the Confidential product group, with a focus to deliver best possible (software application) results within the budget provided for the task
• Experienced in applying lean-thinking techniques in IT infrastructure and software development projects to assure robust, efficient and simple business processes which minimize overhead.

EXPERIENCE:

Technical Project Manager

• Own Daily team triage - SCRUM team meeting using Kanban, work with Service Engineers on VSTS bugs and work items, their progress, blocking issues and time lines.
• Own bi-weekly sprint progress report, live KPI dashboard in VSTS for high visibility
• Own Weekly deliverable triage, ensuring that all SEs are on track, every deliverable has specification listed in VSTS.
• Own migration of Azure subscriptions from Azure Service Manager (ASM) to Azure Resource Manager (ARM) necessitated out of need to retire certain sequence of IP addresses
• Work on evangelizing teams to use Azure Resource Optimization (ARO) tool to maximize savings by identifying underutilized VMs and turning those off or putting them in a sleep mode when not in use to save money in a budget cycle.
• Work with SMEs and developers to resolve any outstanding Azure subscription issues
• Update Cloud engineering team WIKI pages by adding latest (Cloud) technology features and trends. Listing and evangelizing benefits of using PaaS instead of IaaS, providing process of optimizing Cloud for most economical way to run Azure subscriptions with matching budgets

Sr. Program Manager

• Prepared a Road map for cloud migration from TFS to VSTS, to facilitate a measured deliverable approach
• Customized templates in VSTS for smooth TFS to VSTS migration, completing most complicated aspect of this migration
• Created step by step guide for other teams guiding them thru all important step during migration to facilitate easy transition tool for future migrations
• Created a disaster recovery (rollback) plan enabling to raise comfort level among stakeholders of this migration
• Created a PPT presentation highlighting benefits of migration from TFS on premises to (Azure) VSTS. Help evangelizing other teams to move to cloud platform

Program Manager

• Prepared a Project Charter road map for high level move wave plans enabling stakeholder and technical team members to plan their work schedule as per move phases listed
• Prepared step by step guide for technical teams for a move wave listing all important steps of migration. This document became a knowledgebase document for future move waves
• Prepared disaster recovery plans and roll back strategies facilitating to raise the customer comfort level and provided a safe exit strategy in case of a failure for any technical reason
• Facilitated resource allocation both local and overseas, for assignments of these moves waves
• Facilitated an official handover of newly migrated VMs to Network team for security patch updates for secure data transfer
• Facilitated/chaired Postmortem meetings of all migration activities if warranted

Program Release Manager

• Providing leadership and guidance to SCCM 2012 technical team by in depth analysis of Technical Request Forms (TRF) from Confidential internal customer
• Functioning as a release manager for software security patches and update release (version control) to test and production environments. Working with internal customers and CM 2012 engineering team to establish scope of deployment thru a phased deployment process of those updates, keeping different update versions in check.
• Using Team Foundation Server (TFS) task tracking system to track all software deployment activity by CM 2012 deployment team. Daily triage of TFS work items to keep track of a specific software development and deployment packages in the queue according to SLA guidelines.
• Provided expertise and support to Service Engineering SCOM migration team
• Successful deployment SCOM 2007 R2 to SCOM 2012 SP1 in System Integration Test phases
• Successful deployment SCOM 2007 R2 to SCOM 2012 SP1 in Pre-Production environment
• Provided support for successful deployment of SCOM 2012 SP1 in production Environment
• Ensure that all SCOM agents are upgraded to SCOM 2012 SP1 using Orchestrator, some scripting was used to push agent in the new environment
• Created documents, they was considered as a user’s guide to facilitate smooth on boarding process:

Senior Technical Advisor

• Provide feasible directions on technically challenging issues such as deploying latest software versions on the institute network for training purposes
• Provide technical directions to instructors and oversee the activities of other technical team members. Respond to their requests for decisions of on time software upgrades and security patches additionally, to ensure prompt resolution(s) of issues raised by the management
• Ensure that the future strategy planning aligns with Government of British Columbia education regulations and current information technology industry standards
• Ensure that the instructors prepare an appropriate software maintenance and support model for students; by teaching them how to work with a provided trouble shooting guide and how to tap into knowledge base articles, to help students in a real work environment after their successful completion in a particular training program

Program Manager

• Owned and managed MSIT Monthly Lab Meeting which is related to Confidential IT Infrastructure covering a large audience (approx. 600 members) discussing future time lines/plans for development of confidential software patches, service packs, hot fixes and security patches with full implications of mandatory reboots and or silent installs.
• Represented MSIT RDS team in weekly Change Control meeting related to software application development such as Internet Explorer 9, important implications of upcoming changes /code freeze were discussed
• Provided multi team contents related Confidential IT Infrastructure for MSIT Monthly newsletter that were obtained from various other important teams
• Successful migration of Confidential Games IT (Xbox) monitoring from MOM 2005 to SCOM 2007 R2, SME analysis of existing management packs to facilitate effective monitoring scheme by fine tuning rules and health performance monitors in newly implemented SCOM 2007 R2
• Provided support and guidance for complete (SCOM) R2 implementation on MS Games IT (Xbox) servers by customization and deploying of SCOM 2007 R2 management packs in the production environment with in the specified time. This was possible due to use of RAD methodology which involved many SMES for their input
• Completed training documents on SCOM MP Lifecycle and how to create new MP(s) and how to customize existing Management Packs (MPs) in Authoring Console of SCOM 2007 R2, based on specific customer requirements
• Prepared and finalized knowledge base (KB) articles after detailed discussions with SMEs; providing guidance to resolve performance issues /alerts created in production. These KB articles provide specific troubleshooting steps for these alerts

Program Manager

• Completed deployment of System Center Operations Manager (SCOM) R2 on Windows 2008 SP1 machines in a production environment for internal Confidential clients
• Owned and managed delivery of System Center Operation Manager (SCOM) 2007 R2 Management Packs in the production environment
• Customized Management Packs (MPs) in Authoring Console of SCOM 2007 R2, based on specific customer requirements. (Object Discovery, Event Rules and Unit Monitors)
• Completed and finalized knowledge base (KB) articles after detailed discussions with developers; providing guidance to resolve performance issues/alerts created in production. These KB articles provide specific troubleshooting steps for these alerts.

Program Manager

• Co- conducted daily ship room (war room) meetings for SQL Server 2005 SP 3, emphasizing change management and SQL build version control, following Agile process
• Participated in initiation of SQL Server 2008 SP1, by analyzing the triaged and non- triaged VSTS (Product Studio) bugs, analysis of changed binaries, and eventual filelist.xml updates
• Conducted twice weekly SQL Server 2008 Service Pack 1 ship room meetings, using JAD process with approximately 14 teams responsible for development and testing various SQL build versions
• Filed service requests (SR) for new SQL builds; tracking build progress for SQL service packs with SQL build team and follow up on Test Execution GQL runs on those builds with TE team
• Participated in review/update of the improvements (SLA) document for SQL Sustained Engineering team build requirements to SQL build team for frequent SQL SE builds
• Created and updating the SQL Server sustained engineering team SharePoint website with subpages for different aspects of sustained engineering team
• Prepared a high visibility PowerPoint Monthly Business Report (MBR) by obtaining relevant business information from respective Sustained Engineering team members
• Participated in Sustained Engineering daily SCRUM meetings with an emphasis on daily progress and possible blocking issues of deliverables and follow ups on remaining issues

Program Manager

• Owned and delivered System Center Operation Manager (SCOM) 2007 Management Packs such as Terminal Server, Print Server and Fax Server
• Wrote technical specifications including the monitoring scenarios for these MPs based on analysis of Health Model provided by Confidential product group. Responsible for these specs until they were ready for development.
• Formulated the Management Packs in Authoring Console of SCOM 2007, based on Class Model, Object Discovery, and Event Rules to Unit Monitors. Conducted detailed analysis of Microsoft’s product group Health Model
• Triaged test team bugs in Product Studio
• Managed SCOM 2007 Management Packs thru test phase all the way up to RTW
• Mission critical for delivery of the (MS O/S) product in 2008

Program Manager

• Worked with development teams to implement software application monitoring points.
• Participated in change control board meetings representing monitoring team, keeping a close watch on time and budgetary implications of any changes that were requested
• Prepared presentations for training the other teams/clients on performance monitor build process.
• Authored MOM 2005 Management Packs tailored to customer specs. Worked with VBScript for specific monitoring thresholds, triggering mission critical alerts that were vital to SLA criteria.
• Owned end to end software application performance monitoring solutions for web contents of wireless clients such as AT & T, Verizon, T-Mobile and others, using MOM 2005 and Mercury (HP) monitoring tools.
• Managed approximately 20-25 monitoring projects from inception to deployment. Using Agile and SCRUM methodologies.
• Created technical specifications of SLA requirements, for fault monitoring points.
• Prepared and analyze the system health and application monitor specification spreadsheets.
• Revamped the specification sheet, make it user friendly for listing technical specifications.
• Revamped the monitor maintenance process by refining / modifying document which is easy to follow and understand by other project teams.

Technical Project Manager

• Introduced the concept of MOM (Microsoft Operations Manager 2000) for server health monitors to the institute management, for safeguard of their huge investment in the school IT infrastructure.
• Worked on improving institute’s business processes and supporting IS applications, tools and network infrastructure. Implementing network security.
• Financial Planning, budgets, forecasts and (school) licensing issues with local Min. of Education.
• Strategies for international marketing and staff development.

Senior Systems Analyst

• Managed and maintained patented, mission critical Software (Softheart). Funded by University of British Columbia
• Performed NT administrative functions by providing LAN support to Healthy Heart’s ADT and Lab users (Nurses and doctors)
• Liaised with hospitals IS department for smooth, trouble free operation and functionality of system, overnight updates of daily changes in heart patient’s data.
• Prepared project analysis for Softheart upgrade.
• Conducted Software Requirements meetings for upgrade of Softheart; with end users (nursing staff) and main stakeholders (Physicians/Surgeons).
• Facilitated meetings with key decision makers for initial finalization of Requirements.

Technical Project Manager

• Designed and implemented project tracking procedures for development teams including identification of high-risk areas of the projects.
• Gathered Requirements for software by interviewing clients (end users), in early stages of development.
• Developed and managed development teams during the entire product development life cycle.
• Helped in creating Requirement Specifications for in-house software applications using "reverse engineering” process.
• Involved in hiring process by interviewing potential Project Managers and software engineers.
• Conducted post-project reviews to log issues arising from deployment and providing feedback that saved significant time and financial resources, which helped develop in-house development process.