SUMMARY:

• Managed design, development and delivery of world - class software solutions. Extensive Information Technology experience in hands-on Technical and Business Savvy Management positions.
• Project management expert in utilizing and implementing Agile, Waterfall and Hybrid methodologies. Managed Portfolios of Programs, Initiatives and Projects. Worked closely with customers, managing project scope, schedule, budget and risks.
• Managed large-scale high-traffic high-availability customer facing eCommerce, eBusiness, Web, Creative and Mobile Applications, as well as Enterprise ERP, DevOps and Infrastructure projects.
• Collaborated activities of Technical, Business, Customers and C-level teams, with both onshore and offshore resources.
• Solid experience in utilizing and configuring JIRA, Confluence, JIRA Service Desk, Trello, TFS, Basecamp, Microsoft Project.
• Performed people management activities i.e. hiring, retention, performance reviews, corrective actions, 1-on-1’s, manage vendor/consultants (onshore/offshore), job postings, interviews, training, mentoring, coaching and team building.
• Industry experience in eCommerce/eBusiness (B2C/B2B), Mobile, API/Web Services, SaaS/Cloud, Retail, Banking, Distribution, Manufacturing, Publishing, Printing, Government, Non-Profit, Education, Health Care and Consulting.

TECHNICAL SKILLS:

Project Management: JIRA, JQL, Microsoft Project, Basecamp, Trello, JIRA Portfolio, PPM, TFS, Rally, HP QC/ALM, PMBOK, SDLC, Confluence, Tempo Timesheets, Visio, HipChat, Scrum/Kanban, PMO

Operating Systems: Linux, Unix, AIX, Mac OS, Windows, AS/400

Databases: SQL Server, Oracle, Postgres, OpenEdge/Progress, MySQL

Web Servers: Apache, Tomcat, Internet Information Services (IIS)

Analytics: Google Analytics, IBM Digital Analytics (Coremetrics), WebTrends, Splunk, Gomez

Version Control/CI: GitHub, BitBucket, Bamboo, Crucible, Subversion (SVN), RoundTable, Visual Source Safe

ERP: Infor, MS Dynamics AX, QAD Mfg/Pro, FDM4, Titan, Falcon, Pecas, EFI Hagen OA, PBS

Software/Tools/Utilities: HTML, CSS3, JavaScript, JQuery, JSON, AJAX, REST API, Bootstrap, Backbone, Node.js, TDD, Web Services, XML, SOAP, WSDL, SOA, ESB, MQ, EDI, .NET Architecture, MVC, C#, VB.NET, ASP.NET, Java, J2EE, JBOSS, Groovy, LAMP, PHP, Ruby on Rails, Python, Magento, eazyBI, SAP BusinessObjects, BI/ETL/Data Warehouse, StrangeLoop, OTRS, FTNI, Avalara, Sugar CRM, Salesforce, Scene7, Endeca, Lucene, CMS, Ektron, SharePoint, IoT, PCI, SEM, SEO, AWS, Azure, Cloud Computing, JIRA Service Desk, ServiceNow, Zoho, ITIL, ITSM, Script Runner

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Project Manager / Software Development Manager

Responsibilities:

• As a part of leadership team, managed a portfolio of 15+ concurrent projects. Authored product and project roadmaps and managed development, implementation, integration and customization of SaaS applications.
• Ran discovery and business requirements gathering sessions. Provided recommendations (i.e. architecture, phases, sizing, best practices), prototypes, demo, ran kick-off meetings and created and executed SOWs/RFPs and T&Cs.
• Managed and utilized a team of globally distributed Developers, Designers, Analysts, DevOps, Junior Project Managers and Product Owner to deliver projects. Performed Product owner and Scrum Master activities.
• Implemented best practices and policies i.e. code reviews, coding standards, documentation, version control and releases.
• Groomed backlogs, planned weekly sprint tasks, assignment, estimation, prioritization, ran planning and standups, managed scrum boards, dashboards, retrospectives, workflows, Service Desk (Incident, Service/Change Requests).
• Managed JIRA (Epics, Features, Stories, Tasks etc.), Confluence (Space, Info. Architecture) and JIRA Service Desk, monitored and controlled risk, SLAs and budgets, detailed weekly status reports, budget/metrics in Confluence.
• Managed end-to-end delivery of products, including integration, data transformation, Unit Testing, User Acceptance Testing, Releases into Staging and Production Environments and post Release support.

Confidential, Merrillville, IN

Senior Solutions Delivery Manager / Project Manager

• As a part of PMO, ran executive steering committee meetings, created Product roadmap, performed cost/benefit analysis, tracked KPIs, generated and published metrics, managed vendors and budgets.
• Managed design and delivery of customer-facing eCommerce SaaS website initiative from inception towards completion.
• Collaborated with distributed teams such as Development, Creative Team/UI/UX, QA, Infrastructure, BI, DBA, Merchandising, Marketing, Accounting, Legal, Finance, Operations, Customer Service, HelpDesk and C-Level Executives.
• Worked with Merchandising on Product Information System (PIM), Marketing on Content Management System (CMS) and SEO implementation/reporting, Accounting on payment segregation, ERP enhancements for Web Orders processing.

Confidential, Arlington Heights, IL

Software Engineer Manager / Project Manager

• Drove strategic roadmap to design a Web-based Enterprise system for various web browsers and mobile devices using responsive web design. Increased ROI up to 80% delivering these solutions.
• Implemented Agile methodology. As a Product Owner/Scrum Master, maintained product and sprint backlog, ran daily standups, gathered requirements, project planning, retrospectives, managed change, defects, deployments & releases.
• Introduced processes such as code reviews, unit testing, standards, documentation, release and defects management.
• Managed a team of 8 direct reports of Software Developers, UI/UX Designers, and QA. Partnered with IT Operations to support Development, Help Desk and Infrastructure. Involved in User Interface, Architecture and Design process.

Confidential, Newark, DE

AVP Applications Development

• In Agile environment utilizing JIRA, worked with Scrum Master, Product Owner, Business Analysts, Quality Assurance, Business, Integration and Release Management Teams.
• Participated in sprint planning sessions, story creation and grooming, story points review, daily scrum meetings, backlog reviews, retrospectives, brainstorming sessions on business and functional requirements.
• Managed and provided leadership, coaching, support and guidance to both on-site and remote teams of 14 Developers in both process and technical enhancements, to design and develop web based Mortgage Processing System.
• Involved in technical discussions, code review process, testing, estimating, code build and deploy processes, review technical requirements and daily development meetings.

Confidential, Trevose, PA

Applications Development Manager / Project Manager

• In Agile environment, delivered end-to-end strategic web-based solutions, provided design & technical leadership to team consist of 10+ direct reports comprised of Web Developers, UI/UX designers, QA and Consultants.
• Managed design and development of eCommerce Web Applications, Mobile Commerce websites compatible with multiple devices (iPhone, Android), iPad Sales Application, API/Web Services and eCommerce branded sites.
• Supported ERP Modifications, Data Warehousing, Analytics Software Implementation and Automated testing projects.
• Maintained and managed multiple online channels which resulted in 80% business activity completed through various channels. Increased ROI up to 60% with an enhanced way to order online and providing persona based solutions.
• Generated and reviewed web performance metrics, competitive analysis, statistical data from various Analytics software (Google Analytics and IBM’s Digital Analytics) and shared reports and analysis with respective departments.
• Met Service Level Agreements (SLA) for keeping websites uptime close to 100% and 24/7/365 operational. Provided after-hour support and assistance to any alerts or issues as relates to application development and infrastructure.

Confidential, Milwaukee, WI

Technology and QA Manager / Project Manager

• With 16 direct reports, managed application development utilizing Development, QA, Infrastructure and Cross-Departmental resources to deliver web-based solutions. Supported Infrastructure and HelpDesk.
• Provided both operational and technical directions. Cut costs up to 60% with introducing and implementing new processes in the software development lifecycle.
• Managed enhancements and new development, partnered directly with external customers such as various school districts on customization quotes and delivering customizations in releases.
• Conducted quarterly and annual performance reviews, training, interviews, hired/performed corrective actions/engaged both full-time and consulting resources.