SUMMARY:

• A technology executive with extensive global expertise developing mobile and online product that that excite customers and solve their business needs.
• Possesses both technical aptitude and interpersonal skills to bridge the gap between customer requirements through product development to go - to-market and product launch.
• Recognized as an effective product, program and project manager with great attention to detail.
• A clear communicator internally at all level of the organization and externally to customers and partners.
• Respected as a strong cross-function and cross-team collaborator to achieve impactful results.
• Additional skills also include:
• Partner Channel Management
• Leadership
• Go-to-market Strategy
• Software Development Management
• Business Strategy
• Sales
• Customer Service Management
• Cloud Computing Strategy
• Product Marketing

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Created a startup to develop cloud-based products for restaurants. Overall responsibility for product roadmap, recruitment and sales
• Launched a Software as a Service (Saas) based solution that allows restaurants to have their own branded apps on both iOS and Android platforms.
• Developed customer loyalty and offer engine which customers use to redeem offers and loyalty credit.
• Conducted extensive customer research to validate initial product direction
• Sourced off-shore development team and oversaw development via daily scrum meetings
• Created functional specs and UI/UX prototypes for development teams
• Interviewed and recruited sales teams
• Conducted deep competitive analysis to understand how BafaHouse is positioned against competitors

Confidential, Seattle, WA

Senior Product Manager

• Overall responsibility for design and launch of cloud capabilities and partner programs that are used by over 120,000 Microsoft Partners worldwide.
• Drove cross-organizational efforts to land business-critical features across all Microsoft Cloud services (Office 365, Azure, Intune & Customer Relationship Management Online) which enabled Microsoft partners to monitor their customers’ cloud services consumption.
• Drove reporting requirements with analytics teams to create field-facing marketing and sales dashboards used to measure partner performance.
• Gathered business and technical requirements from strategic Microsoft Partner C-Level roles, worked with product engineering teams on implementation, and drove release with operations teams which provided new cloud capabilities for Microsoft Partners.
• Created global product messaging and marketing assets that were used by field business development, sales and marketing teams to increase sales and product awareness.
• Led platform and data integration designs with engineering and operation teams which resulted in significant latency reduction and customer user experience improvement.
• Created new listening channels (Yammer groups and C-Level Partner Advisory Councils) for partners to get feedback on cloud products and drove those requirements into product teams to improve features and higher partner satisfaction.
• Provided strategic direction and product roadmap for Customer Service web products while overseeing a $25M budget and reduced spending by $5M YoY.
• Designed and led the implementation of new Customer Evidence capabilities into the Confidential program creating a new way to directly measure customer satisfaction.
• Designed and led the implementation of an online Social Support Community which leveraged Partner to Partner (P2P) interaction resulting in 25% reduction of open support cases and time to resolution of partner support escalations.

Confidential

Head of Product Development

• Responsible for development of value-added services for retail and enterprise customers who used fiber optic backbone networks.
• Successfully launched telecoms products into the marketplace, creating new revenue streams.
• Drove business development and managed accounts of large and complex enterprise organizations while nurturing relationship and ensured high customer satisfaction was maintained.
• Drove the implementation of 4,000 miles of nationwide fiber optic network across the coast of Western Africa.
• Created partner channel with 20 partners registered and who became re-sellers in less than 12 months.
• Drove corporate marketing strategy by carrying out marketing research, conducting sales forecasting, promotional planning and brand promotion.
• Responsible for all media marketing communications and Public Relations.

Confidential

Head of Strategy

• Worked with CEO and other leadership team members to craft, socialize, and execute corporate strategy.
• Led and managed the Program Management Organization (PMO) in charge of network rollout nationwide resulting in on time and within budget execution of milestones.
• Led marketing strategy and sales execution with Nigeria’s largest mobile operator to close a $7m infrastructure deal.
• Designed, coordinated and managed the execution of corporate and product marketing campaigns such as media, print and online ad placements.
• Represented organization in international trade fairs and conferences to promote company brand and also recruit new partners and customers.
• Recommended and oversaw the implementation of Exchange Server and SharePoint.

Confidential, Seattle, WA

Lead International Program Manager

• Managed a team of 5 program managers. Team was responsible for simultaneously shipping MSN portal into 30 languages worldwide.
• Managed and led the team that launched localized versions of MSN Spaces, MSN Client and Outlook Communicator into 30+ markets worldwide.
• Defined and managed the content publishing process and localization strategy for MSN Spaces which allowed the product to be localized and launched alongside the US version.
• Trained and supported MSN subsidiary team on standard content publishing platform solutions.
• Managed 3rd party vendors in Europe to ensure work was being delivered on time and within budget.
• Wrote feature specification and software globalization documentation for MSN development teams and oversaw the development through to a timely launch.