SUMMARY:

• Senior - level IT Professional with 16 years of experience in IT which include
• 12+ years of experience enabling high impact enterprise-scale business solutions in Sales, Marketing, Customer Care, Technical Services, Manufacturing and Global Supply Chain. Experienced in deploying best practice business process frameworks, Idea2Offer, Quote2Cash, Procure2Pay, Forecast2Deliver, Issue2Resolution
• Strong ability to interface with senior level executives while remaining technically hands-on, delivering projects on time and within budget.
• Effective in gathering requirements from stakeholders, prototyping alternate scenarios to devise optimal solutions.
• Proven skills in effective cross-functional execution, partnering with business stakeholders in Sales, Marketing, Manufacturing, Supply Chain, Services and IT teams
• Versatile skills from macro level systems strategy to hands-on data analysis/transformation and implementation of successful solutions.
• Adept at collaborating with cross-functional teams, vendors and outsourcing partners - develop common objectives and achieve results within budget and timelines.
• Excellent team management, project management and communication skills.
• Highly familiar with Agile Scrum methodology for project management (Scrum, Scrum of Scrums). Successfully transitioned teams from Waterfall to Agile at multiple clients.
• Strong Business skills combined with solid systems/implementation skills.

TECHNICAL SKILLS

Customer Relationship Management: Salesforce.com, Oracle CRM

Data Warehousing and Business Intelligence: OBIEE, Business Objects, Tableau

Enterprise Resource Planning: - Oracle R12, Quoting, Order Management, Customer Relationship Management, Advanced Supply Chain Management, Demand Planning, Production Scheduling Enterprise Performance Management (v9.x, v 11.1.x.x): Hyperion Planning, Hyperion Essbase, HFM, HSF, HPCM, FDMEE, DRM, ODI, Enterprise Performance Management Architect, Hyperion Application Link, SmartView and Hyperion Shared Services

Methodologies: ITIL, DMAIC, UML, Agile Scrum, Kanban, Oracle AIM

Project Management: MS Project, JIRA, Trello, Confluence

Big Data: Hadoop/MapReduce, Semantic Data, Sparql

Additional Software/DBs: Microsoft VBA for Excel

RDBMS Platforms: Oracle 11g, MySQL, PostgreSQL

Web/Application Servers: IIS, Web Logic, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Sr. Salesforce Project Manager

• Project manager responsible for mapping out all elements involved in successfully integrating an acquisition onto the common salesforce platform. Responsible for coordinating requirements capture, analysis and creating detailed project plans along with risk analysis and stakeholder management.
• Responsible for project management of unifying disparate commerce systems into a SaaS based unified commerce framework (Salesforce.com, Zuora, AWS, BI).
• Created comprehensive risk register and developed mitigation plans.
• Built RFP documents to seek 3 rd party integrator support to accelerate delivery.
• Developed a detailed support protocol to establish service levels with 3rd party service providers OneSource, Avalara, CyberSource
• Facilitated a comprehensive organization assessment of the Salesforce Org with a Program Architect. Engaged with all key stakeholders (Sales, Finance, Care, Marketing) and developed tactical execution plans 30-60-90 to achieve high impact low hanging fruit findings.
• Collaborated effectively with the data product manager to layout an effective data strategy involving master data management, scalable high value reporting framework to limit load on salesforce platform.
• Managed several cross-functional scrum teams - ensuring agile execution - Backlog Grooming, Sprint Planning, Daily Standups and Scrum of Scrums.
• Responsible for creating the overall release plan and the detailed cutover plan. Successfully executed two end-to-end release rehearsals (dry runs).
• Conducted team standups for release and test automation teams. Facilitated the grooming, planning and active management of backlog.

Confidential, Sunnyvale, CA

Enterprise BI Consultant

• Key interface in ensuring smooth evolution of Business Analytics platform to in corporate critical enterprise systems consolidation effort. Migrating from Siebel to Salesforce.com, Siebel to Oracle R12 for Quoting and Order Management processes. Responsible for project management and coordination of integration activities within Enterprise BI organization.
• Facilitated acquisition integration of Engenio - a large acquisition. Analyzed the overall data and systems footprint, mapped business processes and ensured seamless comprehensive global reporting of executive decision measures spanning - Sales, Marketing, Manufacturing, Services & Support business functions.
• Partnered effectively with business stakeholders in mapping business model changes, process enhancements and ensured seamless reporting capabilities.
• Subject matter expert in the sales process - Leads, Opportunities, Quoting and Order Management. Partnered effectively with Enterprise Architecture teams to create scalable framework for business analytics.
• Successfully executed a customer 360 initiative covering global accounts in record timeframe using creative architectural and technical concepts. Effectively persuaded the enterprise architecture teams to adopt novel approach to accelerate business value.

Confidential, Bloomington MN

Lead Consultant

• Fit Gap analysis of current scheduling processes and mapping to Oracle’s best practice production scheduling framework.
• Modeled COTS solution to fit customer business model and process.
• Facilitated data mapping and data integration resulting in smooth transition to the new solution.
• Effectively collaborated with executive leadership teams in mapping milestones and risk management for a seamless nationwide rollout.
• Worked with production schedulers at manufacturing plants providing user training and rollout support.
• Project managed in-house teams and 3rd party vendor resources and coordinated activities across different tracks (Procure2Pay, Quote2Cash).
• Subject Matter expert in Supply Chain Planning and Execution. Worked with global planners in designing and deploying constrained supply chain planning processes. Collaborated with Oracle in creating test cases and troubleshooting complex business scenarios.

Confidential, Jackson, MI

Senior Consultant

• As a Senior Consultant my responsibilities was to facilitate integration of legacy manufacturing and supply chain planning systems into a new Oracle Value Chain planning solution. Client was undergoing a major systems evolution as a result of consolidation from various acquisitions and a disparate systems framework.
• Led the design workshops to model client business to best practice framework for Demand Planning, and Supply Chain Network Planning.
• Mapped Item data from multiple legacy systems to Oracle’s Item Master model, Bill of Materials, Sourcing Rules, Pricing and Promotion information to standard formats.
• Guided the end-to-end data integration from legacy systems to Oracle’s Value Chain Planning Modules (Demantra, ASCP, Strategic Network Optimization) using the Oracle Data Hub.
• Established process framework for engagement with Oracle Cloud partner for ongoing support and maintenance of infrastructure. Created Service Level Agreement framework and periodic reporting and issue resolution protocols.

Confidential, SAN JOSE, CA

Program Manager

• Responsibilities included creating new programs leveraging end-to-end customer interaction information to enhance predictive capabilities. Create Smart Services capabilities that process data on a massive scale to yield evidence based decision-making insights.
• Created a new smart services program to provide evidence based decision insights to top customers by leveraging lifecycle interaction information stored in several enterprise systems. Features included network availability benchmarking across customers within same vertical as well as allied sectors.
• Key liaison with top-5 consulting firm on a customer intimacy benchmarking initiative - that enabled new strategic programs/initiatives driving evolution to be customer centric organization.
• Successfully engaged with cross-functional stakeholders to in corporate learnings and accelerate transformation to be customer centric.
• Collaborated with Smart Services Marketing teams to create compelling business cases and value propositions - sales and marketing collateral.
• Developed scalable delivery model to support growing customer base for the new program.
• Represented team in executive level operational planning and review meetings.
• Represented team in the business unit level PMO and enterprise cross-functional initiatives . Effectively communicated needs and challenges of the business unit to cross-functional partners.

Confidential, SAN JOSE, CA

Program Manager

• Responsibilities included driving systems initiatives in areas of Customer 360, Knowledge Management and Service Level Management
• Involved in managing systems initiatives to better leverage cross-functional systems in driving higher level of services value to customers.
• Analyze historical technical support information to ascertain issue patterns and create get well plans for key customers.
• Drive implementation of knowledge management system - Salesforce.com Service Cloud for knowledge capture and dissemination.
• Effectively collaborated with engineering teams to in corporate serviceability features in products to reduce support burden. Create evidence based business cases for investments in serviceability feature development.
• Represented the Services organization in global enterprise wide Quality initiatives.
• Developed number of Balanced Scorecards for the Technical Services organization to align functional and enterprise-wide priorities.
• Lead member of services team driving implementation of Salesforce.com solution for Advanced Services function.
• Effectively represented team on portfolio management and program management forums.
• Successfully facilitated acquisition integration efforts of several acquisitions into the Services systems infrastructure.
• Member representing the Services organization as part of the enterprise Vendor Management Office to manage vendor relationships with 3PL and systems vendors.

Confidential, SAN JOSE, CA

Lead Analyst

• Responsibilities included analysis of IT portfolio to enable creation of Enterprise Business Process Operating Council
• Involved in analysis of IT portfolio to support creation of Enterprise Business Process Operating Council comprised of functional leaders.
• Effectively gathered requirements from various functional stakeholders and communicated value proposition of a process based architectural framework to rationalize IT investment.
• Facilitated the rollout of new BPOC framework to drive cross-functional investments.
• Created operational metric framework and Balanced Scorecards to support ongoing investment and realignment.

Confidential, SAN JOSE, CA

IT Project Manager

• Responsibilities included Requirement Study, Designing, Prototype Generation, Data migration, User Training. Supported the Sales and Channel Marketing organization.
• Collaborate with business stakeholders in creating new systems to support evolving business requirements.
• Facilitated migration of file-based tracking systems to a robust scalable database driven partner management solution.
• Developed a closed loop promotion settlement system that enabled what-if analysis along with reconciling sell to and sell thru information.
• Partnered with enterprise IT teams to integrate Channels and Channel Marketing requirements as part of eSales initiative.