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Service Delivery Manager/ Cloud Engineer Resume

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Waldorf, MD

PROFESSIONAL SUMMARY:

  • Experienced I. T. delivery manager and AWS professional level Cloud Solution Architect with more than 12 years of experience leading diverse teams in technological pursuits.
  • I employ a relational management style that focuses on results through team development, healthy culture, and an atmosphere that rewards innovation.
  • I can speak deep tech with coding staff as well as explain complex technical concepts with right amount of "need to know" to help non - technical folks to feel informed.
  • I can marry creative process/right brained thought with technical acumen.

PROFESSIONAL EXPERIENCE:

SERVICE DELIVERY MANAGER/ CLOUD ENGINEER

Confidential, WALDORF, MD

Responsibilities:
  • Chief Cloud Infrastructure Architect supporting the United States Geological Survey Cloud Hosting Service. More than 300 instances in production / development environments across 22 AWS accounts.
  • Service Delivery Manager over seeing delivery managers for 3 projects including the USGS, Federal Reserve Board of Governors Currency Education Program, and Partners Federal Credit Union, responsible for project performance and customer management/satisfaction.
  • Provide ongoing support and training for seven teams supporting the migration of USGS assets to the cloud.
  • Consult in implementing policies, technical procedures and standards and documentation for preserving the integrity and security of data, through IAM policies, Security Group configuration, IP Sec tunneling for all projects.
  • Python, Bash, Cloudformation, and Terraform scripting to support infrastructure as code for high availability and disaster recovery.
  • Supporting other projects as needed to include United States Patent and Trade Office Cloud 3 projects on the JHC Scrum team employing and Agile methodology, as well as the United State Holocaust Museum media data migration to offsite storage.
  • Chief Architect and infrastructure support engineer for the Federal Reserve Board of Governors Currency Exchange Program (uscurrency.gov) as well as the Pacific Rim Basin Conference website.
  • Chief Architect behind the development and staging environments as well as the CI/CD pipeline supporting developer code delivery for the Federal Reserve Board of Governors Currency Exchange Program cloud environment.
  • Provided architectural guidance for the Cloud Hosting Services team migrating the USGS Web Re-Engineering Team, Drupal based USGS.gov and associated assets to the cloud.
  • Chief Architect of the USGS AWS cloud High Performance Computing platform leveraging Alces Flight for scientific computing and data modeling.
  • Providing ongoing architectural guidance for the Cloud Hosting Services team planning the feasibility aspects of migrating the Mission Operations Center and offsite backup to the cloud for the Landsat 9 joint USGS/NASA satellite launch in 2020.
  • Stood up a highly available, custom, non-native, automated failover solution for an enterprise level GitHub Enterprise server and Jenkins Server offering for USGS CHS assets.
  • Ongoing training of new employees in AWS cloud, to include training non-technical migration team staff on AWS proficiencies for customer support.
  • Primary technical interviewer for new recruits interviewing 3-4 candidates weekly to vet for technical aptitude.
  • I was appointed to oversee the second largest prime contract award in the company’s history. It is a multi-million dollars, multi-year project.

TECHNICAL DIRECTOR

Confidential, STAFFORD, VIRGINIA 

Responsibilities:
  • Provided continued maintenance and development of bug fixes and patch sets for existing Linux web applications/servers.
  • Oversaw project to migrate existing web initiatives and data collection to AWS using HTML,
  • CSS, PHP, JavaScript, and full stack development.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades of Linux EC2 instances.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, through IAM policies, Security Group configuration, and Network ACL’s.
  • Streamlined and enhanced corporate accounting/operations system.
  • Organized and created shooting schedules for graphic design & video teams, supervising progress of projects from production to post production while managing outside vendors.
  • Consistently met deadlines and requirements for all production & technical work orders.
  • Recommended network security standards to management.
  • Trained junior members of IT team regarding network security and troubleshooting.
  • Designed a highly scalable, resilient, and distributed AWS web hosting solution using Wordpress, MYSQL on RDS, Autoscaling, launch configuration, Elastic Load Balancers, & Route53 using Linux Ec2 AMI’s, crontab and S3.
  • Implemented a new proprietary, cloud based, app enabled, administrative scheduling, and event planning software solution to upgrade outdated, manual, non-cloud based, paper accessible event planning and scheduling process.
  • Designed, implemented, and oversaw a work apprenticeship/internship program that lead to the hire of one full time creative arts administrator and 2 functional creative and technical interns to help with workflow.

TECHNICAL DIRECTOR

Confidential, LONGVIEW, TEXAS 

Responsibilities:
  • Managed all AWS cloud resources, on premises network resources, and technical assets.
  • Implemented company policies, technical procedures, and standards for preserving integrity and security of data, through IAM policies, Security Group configuration and Network ACL’s.
  • Organized and created shooting schedules for graphic design team, supervising progress of projects from production to post production.
  • Consistently met deadlines and requirements for all production & technical work orders.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Recommended network security standards to management.
  • Other technical and creative duties and assigned.
  • Oversaw on-site network and provided desktop support to staff.
  • Migrating all existing and launching new web initiatives to AWS to include 2 company websites and 2 separate company blogs leveraging Wordpress & Joomla using MYSQL on RDS, Autoscaling, launch configuration, Elastic Load Balancers, & Route53 using Linux Ec2 AMI’s, crontab and S3, developed on a LAMP stack with HTML, PHP, CSS, and JavaScript.
  • Oversaw Project to launch company IOS/Android/Windows mobile app, procuring, interfacing, and managing a third-party vendor to achieve mobile objectives. Assisted in the development of a Wordpress backend UI that updated the public facing app.
  • Oversaw project to integrate live video broadcast in to company website and mobile app leveraging an Amazon Web Services, Linux EC2 instance running WOWZA media server from the AWS marketplace.
  • Wrote custom PHP/HTML/CSS interface to interpret user access device and serve proper live stream URL from the WOWZA server running on EC2 to the end user for optimal experience.
  • Wrote a custom .NET software package using Visual Studio with Visual Basic to display photos in a 6-kiosk client/server environment. This was a live production environment where photos were taken on site, uploaded, and displayed immediately for customer consumption.
  • Built creative and technical teams from the ground up implementing training and review plans, policies & procedures and manual creation.
  • Successfully trained 25 employees & volunteers to use new proprietary cloud-based database solution for tracking contributor involvement.

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