RMA Coordinator Resume CA - Hire IT People

SKILL:

Performing test plans, test cases, black box/white box testing, integration, regression, progression, new feature test, defect tracking and reporting for both manual, automated test environments within SDLC.
Writing and executing test cases for set - top boxes such as HR34-700, HR24-500, and H24-700
Proficient with Microsoft Office and data entry.
Displaying strong analytical, communication, soft, adaptation, and problem-solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, CA

RMA Coordinator

Responsibilities:

Processed product returns and conduct product failure analysis for potential resales.
Handled the day-to-day RMA Receiving activities and data entry.
Maintained and written daily productivity/workflow reports for analysis.
Coordinate with customer service and warehouse staff to ensure smooth RMA transaction.
Audited and reviewed process documentation on a regular basis to ensure up-to-date database.

Confidential, CA

RMA Repair Technician

Responsibilities:

Troubleshoot and identified problems with products, assemblies, and components in accordance with the repair processes and procedures.
Replaced parts and assemblies and prepared products for shipment to customers.
Repaired and tested Rimage P2E, Producer 3 & 4, Everest, and Integra printers within quality control parameters
Configured printer alignment and diagnostics to ensure company standards.

Confidential, El Segundo, CA

Software Tester

Responsibilities:

Worked on Universal Profile special project that was successfully integrated into mainline builds.
Tested STB configuration synchronization and Recently Watched on Demand (RWOD) features to ensure quality standards.
Coordinated with test leads and developers to complete test projects and resolve software issues.
Validated new and existing features and ensured stability on builds prior to national release.
Utilized JIRA in issue reporting and solutions testing within maintenance phase of SDLC

Confidential, Riverside, CA

Support Operator Assistant II

Responsibilities:

Assisted professors in setting up projectors, microphones, and various technical problems and inquiries to minimize lecture disruptions.
Set up and tested various media equipment in preparation for special school events.
Handled campus technical equipment for school staff.
Resolved customers’ complaints and inquiries from company hotline.