SUMMARY:

• 20+ years IT Program / Project Management and Architectural professional in the management and development of systems and applications for the travel, hospitality, financial services, healthcare, health insurance, supply chain/logistics, manufacturing and medical device industries. Extensive experience in both Private and Public sectors.
• Considered an expert in building highly flexible Agile - centric IT functional teams and IT infrastructure for mission critical application and technology infrastructure roll-outs maintenance and Data Center migrations, integration, decommissions and transformations. Considered expert in Manufacturing Automation and Robotics.
• ITIL v3 / ITSM Level III IBM Global Services Project Manager in Systems Integration & Application Development
• Expert in the migration activities of corporate data center facilities through proven industry standard
• Technically strong multi-discipline PM and Architect in ITSM related tools (ServiceNow, CA Service Desk Manager, Remedy, HP Service Manager).
• Experienced Network Systems Management Engineer with years of broad-based hands-on technical experience implementing, maintaining and monitoring complex multi-location corporate networks.
• AGILE/SCRUM/WATERFALL PM Methodologies. Extensive experience in managing multi-vendor partnerships, International outsourcing, RFP contract negotiations and provisioning technical and cross-functional teams.
• Excellent communication, presentation and reporting skills with the ability to interface C-Level and Senior Leadership corporate strategic objectives with underlying prerequisite technologies and the hands-on technical skills to take projects from conceptual design to production implementation.
• Certified Quality Engineer (CQE) with 20 years of experience Quality Control & Assurance and continuing education as a Project Management Professional.
• Motivational leader and expert in supporting Senior Executive Management in Strategic Initiatives through research, preparation and effective efficient execution.
• My experiences have prepared me for quick immersion into complex Fortune 1,000 Program / Project Management / IT Architectural environments for extended engagements (both nationally / internationally).
• Proven ability to train, motivate, empower and lead in-house development teams and contract resources.
• Have worked in all phases of product life cycles: conceptual design and development, fabrication, operations and quality assurance.
• 12 years of experience in GMP, Design for Manufacturability and FDA requirements.

AREAS OF EXPERTISE:

• Strategic/Tactical IT Planning & Execution
• ITSM Architecture - ServiceNow, CA Service Desk Manager, BMC Remedy, HP Service Manager
• Merger and Acquisition Integration
• Stake Holder Management (Internal External)
• Data Center Migrations and Decommissioning
• Certified ITIL Expert
• Monitoring / Logging of Application Performance, Network Performance, Synthetic Transactions and Infrastructure Elements
• Clinical Information Systems
• Application Migration and Decommission
• Business Requirements, Development & Vision
• Hosting Virtualization & Storage Mgt.
• Network Architecture
• Technology Refresh Initiatives
• SOX, HIPPA, GMP, ISO9001
• Medical Device Design & Man.
• PeopleSoft HR & AR
• Manufacturing Automation and Robotics

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Technical Project Manager

• Assessment of Current Configuration Item environment
• Replacement of LANsweeper and SCCM Tools with ServiceNow Discovery
• IT Governance Streamlining and Process Development
• Integration of ServiceNow ITSM (Incident, Problem and Change) with the CMDB

Sr. Technical Program Manager

• Technical Program Manager and Architect leading the research, design and implementation of ServiceNow ITSM / CMDB and ITOM Monitoring Tools for the Delta enterprise (Application Performance,
• 6-month engagement to evaluate APM, NPM, Synthetic and Element Monitoring Strategies for the Delta enterprise
• Developed ITSM requirements for ServiceNow (Istanbul) ITSM implementation replacing HP Service Manager.
• Led Migration of HP Configuration Items (CIs) uCMDB to ServiceNow CMDB
• Developed integration of ITSM / CMDB with monitoring tools for event management and notification for Delta enterprise for Top Critical Applications utilizing concurrent Agile Scrum Teams across the enterprise.
• Led process redesign for ITSM and Event Management integration between monitoring tools
• Led Successful Proof of Concept evaluation of AppDynamics and Dynatrace APM tools in Delta production.

Technical Program Manager and Architect

• This 8-month project was delivered 1 month ahead of schedule and 60% under budget.
• Led process redesign and spearheaded operation change management
• Project strategy and compliance to Confidential IT governance standards with IT Agile PM Management standards
• Led decommission of legacy ITSM applications (CA Service Desk Manager v12.5, HP Openview, CA ITSM)
• Responsible for Budgetary Guidance, Solution and Detailed Design estimates for all impacted applications
• Managed all project life cycle deliverables and executive management communications for project milestones

Cross Application Project Manager

• Led decommission of legacy EMR applications (Cerner / McKesson / PRDS) into UHG Unified Data Warehouse.
• Drove project strategy and compliance to IT governance standards with IT Structured Waterfall/Agile PM Management standards
• Responsible for Budgetary Guidance, Solution and Detailed Design estimates for all impacted applications
• Managed all project life cycle deliverables and executive management communications for project milestones
• Contributing SME for customization and integration of new PPM Optics application for UHG EPMO.

ITSM ServiceNow Project Manager

• Created UI Policies /Business Rules / UI Actions, Assignment rules, Notification Templates, Custom Fields
• Definition of Business Rules and Workflow activities with corresponding SLA definitions and notifications
• JAVA scripting for framework for user interface customization and configuration changes
• Identified ITSM system deficiencies and recommended solutions

Technical Infrastructure and ITSM ServiceNow Project Manager

• Directed team of 15 Onshore & Off shore development systems management professionals overseeing the Technical Infrastructure and Application Change Management activities for Ameriprise Midrange Infrastructure for 2,500 AIX / 500 Red Hat Linux / 300 Solaris / 2000 Microsoft Windows Server 2008.
• Contributing architect for the development and implementation of ServiceNow for Ameriprise enterprise.
• Datacenter Migration to hosting vendor (IBM). Decommission of Minneapolis Datacenter due to sale of facility.
• Change Management program champion, provided continuous communication to Executive / CDO leadership for Application and Infrastructure Change Management activities.
• Led Weekly Operational Review Meeting of upcoming E3 (production) infrastructure and application changes.
• Led review of all Application & Infrastructure changes (CAB) for Midrange systems for all environments with outsourced partners, IBM, Computer Science Corporation and Compucom.
• PM for Development of Hosting Operations budget and resourcing for AITT (technology refresh initiative).

Technical Application & Infrastructure Program / Project Manager / Architect

• Authored start-up business plan technology evaluation recommendation and implementation for in-house ERP and e-commerce solution on Microsoft SQL 2008 platform with Windows 7 clients.
• Technical Project Manager responsible for estimating, scheduling, risk assessment and customer relationship management for provisioning and implementation of Information Technology Infrastructure (Windows 7 clients w/ SQL).
• Project Management and Consulting Systems Engineer for Migration of legacy Windows XP Operating
• System to Windows 7 clients throughout and Southeastern US and International locations (OrbusNeich -
• Amsterdam, Hong Kong, and Shenzhen). Project included identification and application testing of those legacy applications for migration to Windows 7 desktop utilizing Microsoft SCCM & HP Client Automation.
• Regional Technical Project Manager Consultant for Wachovia Corp. Merger/Acquisition of A.G. Edwards ( 2007-08 ) technology refresh and network consolidation throughout Intermountain region.
• Technical Project Manager - network upgrade and rollout of fiber loop and dSL for regional service provider - Centurylink (formerly Qwest Communications).
• Executive Management Consultant (Acting VP Information Technology) for western Wyoming / eastern Idaho regional service provider - OneWest ( 2003- 200 4)

Director Network Services Distributed Computing / Infrastructure Program Manager

• Managed distributed architecture, development, pilot and rollout of Epic Clinical Information System “Electronic Medical Record" application for Kaiser Enterprise.
• Lead application architect for the introduction HP Service Management for Incident & Change Management modules
• Responsible for decommission of legacy regional datacenter to new high availability datacenter in Corona, CA

Technical Project Manager / Acting Director of Engineering

• IBM Lead Architect and Technical PM for $35M for Kaiser Permanente technology refresh initiative. Served as Acting Director of Network Services Distributed Computing.
• Technical PM for Data Center “hot cutover” from legacy facility to new corporate high availability Health Care Health/ Insurance facility (Humana - Louisville, KY).
• Project manager for technology refresh for large state university prior to technology refresh initiative, (Miami, FL).
• Technical Project manager for team of IBM engineers in the design, architecture and implementation of 150 site Microsoft Windows NT. Technology refresh for (Dallas, TX) Fortune 1,000 hotel management firm.

Technical Infrastructure Project Manager / Network Architect

• Technical Project Manager for the architecture and implementation of 1,000 site Microsoft Windows Desktop and Server Technology Refresh for Fortune 1,000 automobile retail / rental corporation, Alamo & National Car Rental, AutoNation, (Ft. Lauderdale, FL). Refresh includes build out of AutoNation datacenter
• Implemented PeopleSoft CRM (functional) and A/R & HR infrastructure (non-functional) for 1,000 client corporation Republic Industries (Ft Lauderdale, FL)

Network Systems Management Engineer

• Technical Program Manager - led team of BCBSFL engineers in the design, architecture and implementation of (6,500 clients /30 sites) Microsoft Windows technology refresh utilizing Microsoft SMS and IBM Tivoli for new Deerwood Parkway Corporate HQ. Implemented ITSM Peregrine Service Center for BCBSFL enterprise.
• Extensive knowledge of HIPPA privacy requirements for information technology in healthcare provider environments
• Technical PM for Datacenter migration from legacy facility in Jacksonville to new suburban Corporate Campus.

Senior Product Development / Sr Manufacturing Automation Engineer

Responsibilities:

• Product Development engineer for Class 3 Implantable Medical Devices (Cardiac Balloon Catheters & Stents)
• Certified Quality Engineer (ASQC) with ability to apply statistical methodology to design acceptance criteria, sampling plans and process optimization utilizing 6-sigma training and Taguchi methodologies.
• Extensive experience in Manufacturing automation, CAD and high tolerance medical device design and associated tooling
• In depth knowledge of FDA PMA, GMP and ISO 900x requirements.
• Technical Project Manager for the transfer of product to sister companies in Roden, Netherlands and Biot, France