SUMMARY:

• A successful tech professional with over 20 years of work experience across a set of diverse industries (cloud computing/SaaS, Internet software/web development, consulting, biotech, healthcare, networking, aerospace, financials and semi - conductor/automotive manufacturing). Have 16 years of experience in the project management, professional services and consulting field with the last 12 years as a successful independent consultant. Total of 9+ years of hands-on experience in SFDC and Microsoft Dynamics delivery and leadership role. Prior work experiences include leading positions with highly recognized and prominent companies such as Confidential .
• Both a technology and business management professional specializing in delivery of large-scale programs and enterprise applications for Fortune 500 companies as well as start-ups. Extensive enterprise system experience in SFDC / Microsoft Dynamics/SaaS deliveries of CRM, ERP, Financials and Custom application solutions. Experience in managing large programs and projects with budget of up to $24M. Hands-On expertise in Agile deliveries and management of scrum teams. Self-motivated, well organized, strong problem solving, communication, and facilitation skills with a solid / proven track record of success. Very delivery and execution driven.

TECHNICAL SKILLS:

Implementation and usage experience with packaged enterprise CRM, ERP and SFA applications such as Salesforce.com - SFDC (Sales Cloud, Service Cloud, PRM), Confidential SCM, FFA, PSA and HCM. ServiceMax, Gainsight, Siebel, PeopleSoft CRM, Aprimo, Vantive CRM, Clarify, RightNow CRM, SAP, EBS, and Event Automation applications, Service management applications such as JIRA, Remedy, Planview, Rally, TFS and ServiceNow, Web authoring languages (HTML, CSS, JavaScript, ColdFusion, .NET, ESP, etc..), Homesite, Dreamweaver, Crystal Reports (Business Objects), Cognos, familiar with ASP .NET 2.0, JSP, Servlets and Java concepts and framework, Knowledge of Databases, Spreadsheets and integration middlewares (SQL server, Oracle, Informatica, TIBCO, Fusion MiddleWare, Talend, Visual Basics, SQL, TOAD), AutoCAD, Kiosk design, OpenLoad, implementation and knowledge of Microsoft Dynamics including Microsoft CRM, Microsoft Dynamics Great Plains, Solomon, Confidential creative cloud and doc cloud offerings, Microsoft Office suite (Outlook, Word, Excel, Microsoft Access, Microsoft Project, SharePoint, PowerPoint)

PROFESSIONAL EXPERIENCE:

Sr. Program Manager / Director of Salesforce Engagement (Contractor)

Confidential

Responsibilities:

• Responsible for the management and delivery of SFDC projects for client’s mid-market business. Ownership on the delivery of SFDC enhancements from Marketing to Opportunity to Post Sales management. Program and project management of 4 Agile scrum teams on delivery of functionalities across the mid-market business.
• Responsible for the management and delivery of the Enterprise Subscription Renewals Management program for client. Tier 1 initiative to support new subscription business model. Management of 3 scrum teams on project delivery. Key focus to align Upstream Business Processes, Analytics and System Integration to provide near real time reporting for Recurring Revenue Operations.
• Provide SFDC implementation leadership on delivery approach for Scrum teams. Create and manage consolidated project plans for each team, manage project communications with Business and IT stakeholders, facilitate Steering team (Directors & VPs) and Core team meetings. Work with Implementation partners (Confidential) on delivery of business solution.
• Partner with Business Change Management (BCM) and delivery teams in support of roll-out and communication. Work with senior leadership and PMO to align budget, resource and dependency needs.

Sr. Project Manager (Contractor)

Confidential, San Francisco, CA

Responsibilities:

• Sr. Project Manager responsible for overseeing the implementation of FinancialForce’s products for use internally. Responsible for managing internal implementation of SCM, FFA, HCM and PSA products for internal use.
• Assist leadership team, IT team and Professional Services team in driving PMO practices to managing internal projects.
• Work with CX-level and VP-Level stakeholders on definition of scope, secure project resourcing and manage delivery of project based on committed timeline.

Sr. IT Project Manager (Contractor)

Confidential, Redwood City, CA

Responsibilities:

• Sr. IT Project Manager responsible for overseeing Confidential 's complete business system transformation to the SFDC platform. Overall Project management of the SFDC platform and Agile delivery for GHI's $20+ million program initiative.
• Provide IT PMO guidance and strategy for management of SaaS delivery projects on the Force.com platform. Responsible for collaborating with Core stakeholders to capture, prioritize and manage risks and issues. Provide consulting inputs on approach to managing scrum work, sprint planning and managing backlogs.
• Partnership with implementation partners - professional services teams (Cloud Sherpas, Confidential ) on statement of work and tracking of delivery status. Oversee indirect reports of 40+ project resources onshore and offsite.
• Scope of delivery include SFDC delivery for Order Management, Online Ordering, Customer Service, Laboratory Operations, Payer Contracts Management, and Sales Operations (Territory Alignment, crediting, hierarchy management, sales reports). Oversee SFDC scrum teams and provide coverage a Scrum master.
• Development of mitigation strategies to keep program on track and on budget. Partner with business on change management and communications.

Program Manager - PMO (Contractor)

Confidential, Santa Clara, CA

Responsibilities:

• Managed the migration of Confidential ’s Search Sales tools with business impact of ~$4.5 billion in Search revenue. Program Management of Confidential 's "Search Sales Tools" from migration of legacy (Siebel), partner and vendor tools to Salesforce.com via Agile delivery model. Program and Project management of 4 globally distributed SFDC Scrum Teams (48 resources) in both US and India on the Delivery of a consolidated global solution for Confidential 's Search Markets.
• Provide advisory and consulting inputs/services on Program approach/strategy for Confidential 's implementation of SFDC within their IT PMO organization. Program scope from full business requirements, communication, resource requirements, establishing timelines, to full adoption for all business markets.
• Part of the Confidential 's IT Search tools leadership team and PMO. Build and establish communication and relationship with stakeholder teams. Focus on operational improvements by aligning Sales tools to processes, support and key metrics/KPIs.
• Management on Sprint planning and Roadmap discussion. Support monthly Sprint releases.

SFDC Project Manager (Contractor)

Confidential, San Jose, CA

Responsibilities:

• Overall Project management and Program ownership for the Roll-Out of Salesforce.com to Confidential 's PRM system under the Confidential Partner Connection program (30K+ of Partners, Resellers and Distributors) for Confidential . Project managed distributed project teams of 40+ individuals in both the US and India in an Agile environment
• Manage a team of contractors and vendors on Delivery of multiple rollouts for the Confidential Partner Connection Program. IT Ownership of plan, resources, budget and delivery in an agile environment. Responsible for working with the Business teams on project requirements/scope, set level of expectation, develop test and roll-out, provide overall project status and communication.
• Served as Scrum Master and Led SoS (Scrum of Scrum) calls. Involved in Sprint planning, backlog grooming, demos and retrospective sessions.

Business Program Manager (Contractor)

Confidential, San Jose, CA

Responsibilities:

• Primary Lead for the Americas Service Sales SFDC Program. Establish the PMO and project framework for the Americas Service Sales Organization. Serve as the SFDC Lead to the Americas segments for ensuring alignment of SFDC project initiatives across Service Sales in support of Americas Service Sale's $7 Billion Sales Pipeline.
• Responsible for driving optimization of solution selling by leveraging use and adoption of SFDC for pipeline management and forecasting of Cisco Services revenues (i.e. Advanced Services, etc.).
• Member of Cisco's Americas Sales Acceleration team focused on driving Services Sales Transformation initiatives, Operations & Sales process improvements, sales productivity and deal acceleration through design and implementation of reliable processes.
• Responsible for managing Americas Services SFDC related projects/program initiatives. Responsible for designing the Americas Services SFDC Governance model, managing and tracking of SFDC roadmap enhancements with business and IT stakeholders.

SFDC Support Project Manager (Contractor)

Confidential, Sunnyvale, CA

Responsibilities:

• Management of IT and project Infrastructure support at Confidential for Salesforce.com and All SFDC IT boundary systems (CRM, Integration, ERP, BI/Data warehouse and marketing systems) to ensure 24x7 business operations and service management. Management and coordination of project plan and deliverables with cross-functional groups.
• IT project owner by working with business and 3rd party integrators on project scope, design, test and release. Provide daily communication, coordination and escalation of support and infrastructure related incidents to ensure proper issue resolution and closure.

SFDC Project Manager / Business Project Manager (Contractor)

Confidential, Palo Alto, CA 

Responsibilities:

• Independent Consultant within Confidential ’s SFDC Professional Service team at client (Confidential).
• Management of VMware's Salesforce.com (SFDC) Roadmap Programs and Projects for Worldwide Sales Operations. Overall ownership of initiatives from conceptual phase through implementation.
• Responsible for the Confidential team and overall IT project management of SFDC projects with client. Supported Worldwide Sales Operations for Sales, Partner Sales, Support and Marketing processes.
• Managed 4 project teams of vendors and consultants. Manage overall project scope, project resources (FT and Contractors), project plan, project dependencies/risks, Change Management, Test Planning, vendor management and project communication. Supported schedule SFDC Roadmap releases and management of the identified issues and risks surrounding application release and cutover - from conceptual phase through implementation.
• Independent Consultant within Confidential ’s Professional Service team as SFDC Cutover Manager.
• Partnership with development, business and support teams on roll-out of SFDC. Coordinate software release schedules including Environment Management, Code Migration, while acting as a “gate keeper” to confirm Unit, System and Regression testing gates have been met.
• Coordinate SFDC application integration activities with Informatica, Fusion middleware (FMW), Siebel, EBS and Eloqua teams. Served as a Business Project Manager in the Confidential team on renewals, service contracts and Installed Base business process improvement and data quality projects.

Sr. Project Manager / Advisor (Contractor)

Confidential, Oakland, CA

Responsibilities:

• Serve as a Sr. Project Manager / Advisor in the Executive office at Confidential Oakland on 6 primary project areas: Established the PMO structure and project management methodology, Enterprise Software Deployment, Innovation Process Development, New Product Introduction (NPI), Six-Sigma Quality Projects and Business Process Improvements.
• Management and establishment of a PMO framework/structure for the leadership team at Confidential Oakland (Sr. management team, process excellence team and project managers). Establish project management approach, guideless and methodology. Created framework to better manage project tracking and change management.
• Manage the deployment of a company-wide web-based Siebel CRM (COTS) application across all business functions at Confidential ESO in Oakland.
• Manage the introduction and roll-out of the RR300 Engine to Confidential Oakland as exclusive overhaul facility for RR300 service and repair.
• Manage the Extraordinary Quality Board (EQB) on vertical audits across the company’s standard operating procedures (SOPs) and engineering authorizations (EAs) using six-sigma and black belt methodologies.
• Responsible for providing leadership and management on projects, act as a point-of-contact between business customers and corporate teams.

Director 

Confidential, San Francisco, CA 

Responsibilities:

• Responsible for establishing PMO and Project level framework for managing projects. Providing leadership for management of projects. Creation of standards, guidelines and reporting metrics/KPI for project tracking.
• Manage product development roadmap/design and integration with 3rd party SaaS software vendors such as Salesforce.com (SFDC).
• Collaborate with remote teams, ensure project tasks are completed on-time, work with teams to identify and resolve issues, conduct meetings, track resource hours, milestones and budget.
• Responsible for managing company’s infrastructure environments, change control request and feature release management

Sr. Project Manager / Program Manager (Contractor)

Confidential, Dublin, CA

Responsibilities:

• Serve as a Program Manager and Sr. Project Manager in the executive office (report to CFO) - responsible for defining and managing technology and infrastructure related program initiatives:
• Manage software, hardware, network and telecom infrastructure upgrades to support company growth and 10+ acquisitions. Scope of projects included areas of IT, Finance, HR, Sales and Operations. Work with and manage vendor relationships.
• Manage the implementation and rollout of a company-wide financial system (Microsoft Dynamics Great Plains and Microsoft Dynamics CRM) from Solomon, Legacy PeopleSoft CRM and MRP upgrades.
• Provide support of PWC financial audits for merger companies.
• Serve as the IT manager (for 11 months) while working Full time as Program Manager. Manage a technical team of 8 full time employees to support the company’s hardware, software and network infrastructure.
• Define the scope of work for IT team members and manage resource assignments on committed tasks/projects. Manage improvements on system and network infrastructure.
• Establish vendor management guidelines, negotiations and relationships for project staffing needs, network infrastructure & facilities work, and capital equipment purchases. Participate in IT budget, hiring and employee reviews.

Sr. Project Manager 

Confidential, San Jose, CA

Responsibilities:

• Responsible for management of Confidential Internal Controls and Compliance projects at the Application-On-Demand group (Cloud Group).
• Serve as the POC and supported external auditors (PWC), US Confidential teams and India Confidential teams on SAS70 and SOX compliance activities. Responsibility to ensure proper communication and that compliance expectations are met.
• Member of the Confidential Project Management Office (PMO). Responsible for defining PMO requirements and to ensure projects follow corporate PMO guidelines: 1) projects are correctly and fully defined, 2) completed on-time against budget, resource and project plan 3) Release and change management processes are in place to support project roll-outs and 4) all projects meet both Confidential audit requirements and SOX section 404 compliance. Managed the closure of following compliance projects:
• Process Documentation, Procedures & Process Measurements Acquisition Activities, Separation/Segregation of Duties (SOD) Application Access & Validation, Data Center Access and Management Financial System Management Process in SAP & Financial Education/Training Human Resource Process Improvements and systems

Consultant (Contractor)

Confidential

Responsibilities:

• Serve as a Technical consultant.
• Responsibilities included systems analysis, gap analysis, creation of requirements documentation, supported the rollout of a web-based On-Demand Supply Chain Management application/website for Safeway.
• Facilitate continuous close-loop communication and conference calls with client and provided hands-on configuration of application based on client specifications.

Sr. Project Manager (Contractor)

Confidential, Newport Beach, CA

Responsibilities:

• Project management support for corporate clients including Confidential. Scope included the rollout of public, private and extended team portals.
• Serve as a client liaison between the client and internal delivery teams. Provide regular communication with clients and internal teams on project status, requests and issues. Manage delivery project plans, project tasks and project resources. Ownership and creation of project/product specifications, project schedules, test plans and translated required information.

Project Manager / Software Development Manager

Confidential, San Francisco, CA 

Responsibilities:

• Manage the delivery of enterprise web-based (SaaS) portals and integrated content management system (CMS) to corporate clients (Confidential)
• Responsibilities include defining application and business needs with clients, perform application analysis and propose design solutions, interface with development teams and client on status/deliverables.
• Manage Confidential ’s product development and creative development efforts with focus given to product direction, roadmap and client project requirements. Interacted with advisory companies on product design and business requirements. Work with cross-functional teams to translate product, business and client requirements into technical/functional specifications for development and implementations.

Project Manager / Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Highlight: As an engagement Project Manager, the project team received the “Confidential” from the Confidential for exceptional customer service.
• Provide both Project Management and Hands-On delivery of a custom portals to corporate clients. Detail duties include requirements gathering, user interface design, conduct coding and product configurations. Service as a point-of-contact and support to Bluedot clients; managed project timelines and resources. Develop and standardization of professional services processes and client SLA.

Business Systems Analyst / Web Developer

Confidential, Santa Clara, CA

Responsibilities:

• Conducted system analysis and system design for development of the Confidential website to streamline the manufacturing/business processes using ColdFusion.
• Translate business needs and requirements to technical specifications through use of UML (use cases, UI mockups).
• Configured web server and provide hands-on coding of website (HTML, ColdFusion, CSS, and Photoshop).
• Developed and managed the rollout of Pilot websites for user acceptance.
• Also involved with the integration of an enterprise SAP system deployment within the manufacturing and logistics environments.

Industrial Engineer

Confidential,  Santa Clara, CA

Responsibilities:

• Serve as an Industrial Engineer responsible for production line improvement ownership of Ethernet, ISDN and Home Networking products. Serve as a liaison between manufacturing support teams and Parts vendor. Responsible for defining production line capacity, test equipment capacity and production process improvements.
• Design and manage the deployment of a domestic Returns process at 3Com to meet business needs. Setup Returns processes and systems (Clarify) to support process. Supported roll-out of SAP to support manufacturing operations and procedure process.
• Member of the 3Com/US Robotics Merger Manufacturing Transition team. Responsibilities include identifying and evaluating manufacturing best practices and system requirements for Clara, Salt Lake City and Chicago sites.
• Train, certified and serve as an ISO 9000 Internal auditor for Confidential. Performed Semi-Annual ISO process audits to ensure Confidential manufacturing meets ISO standards. Serve as a member of an OEM closed-loop Quality team that helped to define process support for OEMs (Confidential ).