PROFESSIONAL SUMMARY:

• A reliable Enterprise Program Manager with a robust track record spanning 24+ years of work - experience, 12+ years of Project Implementation experience predominantly in IT/Operations with world class companies that include  Confidential.
• My Portfolio of projects include but not limited to Strategy, large scale implementations comprising business applications & infrastructure such as SAP ERP, ADP HCM Vantage, Retail Point of Sale solution, Contact-Center Solution, LMS, SQL database migrations, Supplier Portal, Network & Security implementations, Data-Center migrations and large infrastructure and Disaster Recovery projects.
• My journey has enriched me professionally & personally through global, cross functional collaborations & travel while working with an eco-system of vendors, contractors, Functional, Technical professionals, & the C-Suite, and where through my Leadership and project management capabilities support businesses in accomplishing their KPI’s & Strategic goals.
• Dedicated, results-oriented leader with extra-ordinary communication skills and a proven track record of success developing and implementing business process improvements utilizing Agile, Waterfall, SDLC, PMBOK methodologies & Six Sigma, SAP Solution Management 310/ASAP methodology.
• Proficient in understanding multiple solution domains that include the - Business Management, Service Management, Operations Management and Application Development.
• Among my areas of expertise are; Solution Development, Project Management, Contract/SLA Management, Strategic & Portfolio planning, skills in crafting documents such as; Business case, BRD, RFP, review & manage MSA/SOW, Vendor Demos, Project staffing, creating and executing Project Plans, Integration Plans, Project Budgets, Validation & Test Cycles, Interim Releases, Scheduling planning, iterations, Q&Q Risk management, Procurement, SLAs, Adoption, Change Management, Communication and GO Live.
• Project Portfolio include SAP ERP ECC6.0 (FICO, LMS, Treasury), SAP Business By-Design, Unified Communication Technology, Contact-center solution-Aspect-Avaya, Network, Security and Infrastructure projects.
• Enterprise Life Cycle tools and methodologies that include; ITIL, PDCA, Six Sigma, PMBOK; BMC Remedy tool for all ITSM Change Requests, Go Live, Storage etc., CA Clarity Workbench; MS Project server, Office 365, MYSQL DB, MS Project, Excel, PowerPoint
• Trained in GE Leadership Essentials, Finance for Non-Finance Executives, ISO 9000
• Self-starter PM with a strong Consultative approach.
• Global Experience - Worked with global teams and travelled on business to Confidentail Germany, Confidentail France & Confidentail USA, representing my business unit across various Programs.

PORTFOLIO OF PROJECTS:

Enterprise Program Manager

 Confidential

Responsibilities:

• Lead & successfully managed from inception to conclusion/Post Go Live successfully, the ADP Human Capital Management Implementation program across Heartland Automotive spanning 520+ retail stores to manage its human capital across the enterprise thereby discontinue current use of disparate and standalone applications, minimize inefficiencies, manage the Talent Acquisition and management and bring significant business benefit. Managed all Program activities from VOC, BRD, RFP to Project Plan, QGate Sign off, Validation, Release, Adoption, Change Management to Go Live.
• Inculcate a PMO culture, with buy-in from Leadership and involvement in Strategy/Portfolio Planning.
• Oversee Business Process and Business Relationship Management of 520+ Retail Stores
• Successful roll out of the Point of Sale Upgrade to 520+ stores nation-wide.
• Successful roll out of Network LAN(Fortinet/Meraki)
• Facilitated Senior Leadership Strategic Planning aligned with Vision/Mission/KPI.
• Manage communication and roll out of POS future enhancements and releases to stores.

Sr.IT Project Manager 

Confidential

Responsibilities:

• Lead Engineering projects for the business such as Data Centre Build and migrations of critical business and corporate applications from one DC to another. Scope of work included server provisioning, VM’s, Network architecture, design and deployments, Firewalls and Security.
• Work with Technical Directors, PM’s responsible for Business and Corporate Applications to ensure alignment to Engineering landscape, SDLC and Project methodology. Ensure business and third-party partner project applications are integrated with our enterprise and support structure and migrated to the primary data centre.
• Large Disaster Recovery for Contact Centre Solution Aspect/Avaya Project - $1.0+m project to build DR capabilities for Aspect and Avaya that are critical to the business. Working in tandem with Aspect and Avaya to manage integrated project deliverables. Procure Hardware, Software, Network and Security as well as Professional services associated with the projects need and aligned to the approved budget. Ensure site readiness; work at site to ensure some hand holding in standing up the environment.
• Additional responsibilities include but not limited to; ensure security and compliance (SOX) objectives are met for Engineering, work with Finance and Asset Management to prepare and submit business case for projects, planning and oversee compliance and configuration items are securely routed through an end-to-end IT change process, work with engineering to create Visio process flows, procedures, standards.

Project Manager

Confidential

Responsibilities:

• Project Lifecycle management from Kick Off, Project Charter, Plan, Budgetary Sizing, Design, Build-Test-Deploy, End of Life Support (ELS) support and maintenance, UAT, Pilot Testing and Go Live.
• Learning Management Systems relocation to McK IT DC; migrating BU LMS customer facing web site and back end SQL database servers to McK IT DC including UAT, Database migration planning, testing and migration to Dev/Test and Production, GO Live and ELS. McKesson Pharmacy and automation business unit owned LMS. This application needed to be upgraded and migrated to McKesson Corporate IT, Data Centre and supported.
• Third Party Credits in SAP FI-AP Posting to automate the manual EDI posting process in customer invoicing using the agile methodology during execution with 3 week sprints to cover Design, Development, and transition to Development/QA and Test environments prior to Production Go Live. Goal was to on-board 100 suppliers to the automated EDI posting process. Facilitated Design workshops in phases to cover SAP FI, Promo Accounting, Third party credits, Dropship and E2E EDI with business users. Document Build; Perform Unit, Integration, and Regression Testing. Support Process Owners in UAT definition and execution, UAT Test, Pilot and Release
• Sales feed to GPS for Supplier Rebate: Sales feed also includes other information such as Pharma Distribution Centre number, sales and invoice details; program type etc, Project to ensure GPS should be able to provide the rebate for sales coming out from either DCs.
• Migrating financials of all MSH BU’s from Corporate SAP to Specialty SAP. This included automating the intercompany processing and master data synchronization between C-SAP and S-SAP.
• CVS Connect Ordering: Built and made available a web service to CVS that enabled the following: Uploading an order to McKesson Connect via CVS handheld and allowing a customer to pull down order acknowledgement details via CVS handheld through Web & Mobile Connect ordering services.

Technical Projects:

• Lead a large Disaster Recovery Project for Business Warehouse (BW) and SAP Process Orchestration, as they are critical operational dependencies for Supplier Management application, as well as the Financial Charge backs, business process and numerous other Generics applications/processes. Worked with Delivery Leads to build and get the environment stood up, worked with Solution Management on the Project Proposal, Cost/Budget planning & tracking (Hours & Dollars), project meeting cadence, project communication, Project Testing (UAT & Demo) and preparation and migration plan for Go Live.
• SAP Process Orchestration to provide Process Integration (PI), Business Process Monitoring (BPM) and Enterprise Services Repository to include production, test, QA and development servers. Project involved planning, budgeting, procurement (Application, storage requirements, hardware and software licensing cost), effort estimation, Oracle Data guard Implementation for Databases besides included Project Validation, Cutover planning, Deployment and Disaster Recovery and Go Live.
• Disaster Recovery for Active Directory and Actual Declaration- Setup ESXi host environment in Sterling Forest, NY with COMES Infrastructure. Vendor - IBM.
• Migrate MFC Database instances from shared SQL 2005 farms to the new environments. Customer identifies instances to be migrated. Including ETL of AP/AR data to migrated SQL environment.
• Add Supplier Portal application to Disaster Recovery to avoid impact to suppliers. Review requirements, sign off on scope, build DR environment, involve, application test scope, review and approve test plans, lead the DR unit test.
• Network Data Centre Upgrade Project: Remove old network infrastructure and provide new Network points, cabling, electrical wiring and systems infrastructure- Rite Aid.
• McAfee Email upgrade Project: to upgrade the Email McAfee Appliances
• Transition US Oncology Web Traffic to IT Data Centre: Provide internet access (Outbound, inbound traffic, network security protocols, IP addressing, anomaly detection, proxy licensing and firewall services). Oversaw the Monitor server logs, firewall logs, intrusion detection logs, and network traffic reports and results in conjunction with Network Engineers/Lead. Design & Implementation of the USON ASP (App Server)Network area at McK IT NDH1; Market Edge Network at NDH1; IPS Setup; Failover Design between 2 locations. Sourcing of Web filtering software from Accuvant.
• MSH USON Contact Centre Implementation: Bring the outsourced service desk and infrastructure support of US Oncology in house. Network/Configuration of the Avaya system to configure end to end QOS on the USON managed network, Purchase and installation of a local gateway/Purchase of 24 phones, Onsite implementation and go live support, UAT.
• Large Server Refresh and Migration project across various BU locations: Business Performance services field offices utilizing physical server onsite hardware that reached EOL. Replace all physical servers from the field locations in favor of hosting the data in a McKesson IT supported data center or in the public cloud. Data Centre Consolidation, Operations Review and Managed Care Services 

Project Manager

 Confidential

Responsibilities:

• Perform Solution Validation for SAP ERP Business Suite that included Enhancement Packs deployed with SAP’s Pilot Customers.

 Project Manager

  Confidential

Responsibilities:

• SAP Implementations included but not limited;
• SAP ERP/CRM Scenarios specifically CRM SAP Trade Promotion Optimization
• SAP SRM Value Scenario "Efficient Manufacturing Operations’ for Discrete Industries
• HCM - E-Recruiting & Learning Solution Management
• Finance Supply Chain Management - Biller Direct and Treasury & Risk Management
• SAP Biller Direct – Application for electronic issue of bills and payment, specifically electronic bill presentment and payment
• Logistics -General as well as Transport Management Integration with ERP
• SAP Trade Promotion Optimization integration with CRM
• SAP FICO – Oversaw the SAP FI –Organization structure setup, defining and assigning Company code, creation of new company using existing Company code, define Business and Functional area, Enterprise structure, Financial Accounting area, credit control areas. FI – Accounts payable/receivable (SPRO); Vendor Accounts, and Customer accounts.

Project Manager

Confidential

Responsibilities:

• Initiated and rolled out a customer sign on program, where existing SAP customers provide their inputs on existing business processes, pain points and improvements ideas to User Interface.
• Participated in UI testing.
• Instrumental in leading and managing a Solution Experience Workshop with demo pods for each vertical for 2 days. This resulted in users logging and using the application, providing feedback and ideas for improvement especially regarding UI/screens and ease of use.