SUMMARY:

Administrative Assistant/Project Coordinator with a diverse background: health care, planning and coordination, telecommunications, banking and operations, education, non - profit, and transportation. Strengths include strong coordination and planning, organizational and leadership skills, diligent in detail and thorough in documentation support resulting in efficient and high performance business solutions and a better customer experience.

OBJECTIVE:

To work in an innovative environment that demonstrates honesty and integrity. To be challenged in strategic planning and the development of projects while utilizing my administrative and customer centric skills, sales, management, analytical and leadership abilities.

CORE COMPETENCIES:

• Experienced and well diverse in planning, coordination and administrative duties in small to large environments; effective planning and organizational skills
• Ability to track and monitor budget; consultant and Confidential expenses via Expense tracking tool
• Proficient in scribing meeting minutes and notes; performed scheduling, coordination and facilitation
• Proficient in customer service resulting in customer retention
• Effective in coordinating in-house training curriculum and schedules; facilitates the scheduling and arrangement of training as well as travel for senior management
• Proven experience as business liaison
• Proven excellent in establishing partnerships; excellent communications skills (verbal and written)
• Proven excellent computer skills; ability to use basic office equipment such as copier, fax, scanner, printer
• Ability to create documentation for processes; documentation management via database or MS Project Server (SharePoint)
• Experienced in customer facing / training role either remote or face to face
• Ability to handle multiple assignments simultaneously
• Ability to oversee and adhere to policy and procedures
• Strong editorial skills to support publishable documents; great English composition skills and the ability to draft written professional communications
• Experienced in collaborating with key stakeholders; excellent interpersonal skills; great team player and ethical leadership skills; experienced in working with cross interdisciplinary teams
• Proficient in the multi-tasking of projects, constituents and clients; ability to manage multiple business needs and priorities concurrently
• Demonstrates the desire to learn more; welcomes challenges

TECHNICAL SKILLS:

Microsoft Office Suite, Microsoft Project, ITIL, Adobe Software, Mercury Center (Clear Quest), Clarity (Time reporting), Oracle (Time Reporting and Queries); Net Conferencing, Web Based Live, IBM Utilities, HTML/XML, Crystal Reports, Social Media Networks (Facebook, LinkedIn, Twitter, Blogs)

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator

Responsibilities:

• Proficient in providing resource management support and financial reporting across high visibility programs
• Provided support and contributions such as process improvement for key stakeholders across SMO IT and Operations Support Services (OSS) organizations
• Provided Clarity reporting for IT resources (time by tasks, project team, estimate records, estimates versus actuals, role by application, variance reporting, trending reports
• Creation of new projects in Clarity under existing program(s); created legend for dashboard reporting for Project Managers
• Performed functions of project closeout (Lessons Learned)
• Gathered data for financial cost plans; pertinent data (Product owner, Product owner partner, scrum masters and scrum coaches, team members) for assigning Scrum teams
• Acted as liaison between Clarity Administrative staff and SMO IT Project Management in reporting data that needed cleanup in Clarity (Data Integrity Report)
• Created and managed email distribution lists across programs; create/submitted estimates request via Clarity tool
• Acted as a mentor for intern by providing work assignments; created intern’s evaluation for executive leadership review and comments
• On-boarding of new hires; de-boarding
• Entered and updated project estimates for various WBS charge codes/applications via Clarity tool
• Created/updated weekly project milestones and statuses for executive leadership via dashboard
• Schedule meetings and capture meeting minutes for project calls and executive leadership calls
• Requested SharePoint Program/Project sites and the ability to grant permissions
• Extracted preliminary status reports and presented to executive leadership in required template
• Scheduled, coordinated and hosted key weekly program calls as well as key stakeholder weekly meetings.

Environmental Skills: Clarity, MS Excel (pivot tables and charts), financial reporting of estimates versus actuals, cost plans, process improvement, best practices, SharePoint, MS Project, MS Office Suite, IM, issue/action items/risk management, dashboard reporting

Confidential, Centennial, CO

Senior Director of Quality Management

Responsibilities:

• Provides administrative support (meeting minutes, tracking action items and issues, scheduling meetings and webinars, setup Goto meetings) for Quality Management organization
• Stakeholder support for weekly meetings
• Creating reports using Application Lifecycle Management (Adhoc reporting - SQL Canned Queries for quality assurance testing)
• Change Management Support
• Project Management
• MS Project Plan (Resource Leveling)
• Database administration (Resource allocation) using MS Access canned queries
• Sharepoint Management (creating folder structure and uploading documents); grants user permissions on a as needed basis
• Documentation management (training, creation, process improvement)
• Customer facing (offshore /onshore)

Confidential, Greenwood Village, CO

Responsibilities:

• Provided administrative support services for Consulting Services and other departments. Completes assigned tasks and performs work with the direct supervision of a department leader
• Completed standard administrative processes such as mail processing, filing, faxing, scanning, copying, collating and organizing
• Maintained project and communication plans; facilitated and scheduled meetings;
• Performed Outlook calendar requests by sending meeting invitations on behalf of upper management
• Scribed meeting minutes and distributed to key stakeholders; distributed both internal and external communications as requested by upper management
• Created specific documentation resulting in dashboard or department presentations for management reporting; spreadsheets and department organizational charts
• Created templates for issues, action items and risk resulting in the ability to successfully track and monitor these items
• Created process to store documentation (SharePoint Management) as well as granting permissions, uploading documents to specific folder structures.

Confidential

Wells Fargo Coordinator, Charlotte, North Carolina

Responsibilities:

• Collected and compiled data in preparation for budget process resulting in determining specific portions of the budget being spent as well as what the remaining balances for all transactions charged to the project
• Ran Oracle bi-weekly and monthly reports for resource time reporting; distributed to senior management and Accounts Payable; reconciled project resources (actual hours worked and posted dollars)
• Processes and files department contracts and agreements such as vendor invoices for contractor resources, statement of work (SOW).

Confidential

Environment Hosting Coordinator, Greenwood Village, CO

Responsibilities:

• Performed project coordination across Platform Services (infrastructure) and Hosting Environment Provisioning organizations
• Coordinated with department leaders servers to be deployed or decommissioned
• Created document for build process and work order initiation; followed procedures and maintained documentation.

Confidential

Coordinator, Greenwood Village, CO

Responsibilities:

• Scheduled meetings, prepared agendas, conferred with the business line leaders with the assignment of unique test plan numbers
• Created written status reports. In addition, created financial dashboard reporting for QA ETM using project budget data. Monitored project planned costs versus actual costs.

Confidential

WellPoint Coordinator, Colorado Springs, CO

Responsibilities:

• Responsible for assisting managers with the coordination, planning, monitoring and supporting activities resulting in the successful delivery project initiatives.
• Performed administrative duties such as scheduling meetings; scribed meeting minutes and notes; Issue management; Change management
• Assisted 3-4 managers in the planning, coordination and support of large meetings and conferences
• Obtained specific knowledge about other departments resulting in establishing business relationships

Confidential

Business Manager, Colorado Springs, CO

Responsibilities:

• Managed and supported projects that impacted the core competencies within the ministry. Responsibilities included development of a new portal; Infrastructure projects; executed best practice and methodologies.

Confidential

Business Consultant

Responsibilities:

• Supported management activities; gathered and wrote requirements for Direct to Consumer.
• Established and maintained strong relationships across business channels and partners within the Sales and Marketing and Technology Operations Group (formerly TIG) organizations.