PROFILE

Seasoned technology leader with strong Management, Technical, and Execution skills. Cross Functional engagement technical and business teams. Exemplary Execution Skills. 
Tactical and Strategic Planning. Excellent Change & Release Management / Ops Excellence Skills. Vendor Management. Process Definitions. Strong people skills and confident communicator with peers, customers, partners and vendors. Strong people Leader and Manager.
Proven success implementing large scale project initiatives – on time and on budget. Offshore experience. Resource management, team communication and Executive engagement. Proven Successful implementation and integration of large systems in customer premise.

Deep experience managing IT and Infrastructure operations and managing 24x7 Operations. Experience managing various Operations teams and resources – SAs, Database, Network, and Windows. Escalations, Root cause analysis, process development and resource management. System uptime, capacity planning, backups, recovery. Co-ordination of activities with Operations, QA, Engineering, and Customer Service groups. Proven ability to grow and manage large, complex, fast paced, and rapidly changing information technology functions and organizations.

Strong technical skills with superb understanding of systems and architectures including large-scale internet service architectures. Scalability & availability. Prior hands-on experience with Network Engineering (configuring network devices and firewalls), Systems Administration (Solaris, Linux and Windows), Database administration (Oracle, Sybase, and SQL Server). SAN and NAS Storage environments and Web and Application server technologies.

PROFESSIONAL EXPERIENCE

Confidential
Director, IT and Enterprise Applications (March 2011 to Present)

• Responsible for all internal IT and Enterprise applications including Workday, Salesforce, Atlassian (Developer and Project Tracking and Collaboration tools – Jira, Confluence) as well as all other internal employee productivity applications.
• Built the team from a small group of helpdesk resources to full functional IT Enterprise organization that saw aggressive org growth of over 100%.
• Driving hiring, budgets and Financial Management and built critical business and executive relationships
• Initiated and Executing key programs for Enterprise Application including a large overhaul of existing apps and creation of new programs for MDM, SSO, Monitoring and Metrics as well as processes for Change and Release Management and Business engagement.
• Strong evangelist and consumer of Cloud and SaaS based services for most IT needs.

Confidential, 
Senior Manager, Technical / Production Operations (October 2006 – February 2011)

Sr. Manager PMO and Service Architecture (April 2010 – February 2011)

• Service Delivery responsibilities with leadership roles in the Program Management/Business Office and Service Architecture.
• Responsible for overall Program Management of all projects across the PayPal Live Site
• Driving deployment and build out of Services in a New Tier-1 Datacenter
• Ownership over deployment and migration of all live databases to Oracle 11g and upgrades to Oracle GoldenGate infrastructure.
• Revamped and turned around the Business Architecture team. Responsible for early engagement with the Product Development organization for Design / Architecture of Business projects. Created new processes and engagement-model for integration of existing and new services into the site, the pre-live Sandbox environment and supporting infrastructure services.

Sr. Manager Systems and DBA Delivery (October 2006 - April 2010):

• Responsible for Delivery and Deployment of all new features and services for Systems and Database teams across the PayPal Live Site.
• Design, deployment and Delivery of Multiple Enterprise applications including: Pega Case Management system, TeaLeaf Customer Experience Management, Norkom Financial risk and compliance software, and Jive Social Business Software deployments
• Deployment of various PayPal Internal applications in Risk Management, UI apps, Payments and Settlements and Merchant Services applications.
• Primary Stakeholder from Operations in a very “Release Acceleration” program across PayPal.
• Delivered the brand new and reborn x.com live site to the customer with extremely aggressive timelines and deployment needs for PayPalX Developer Conference

Confidential USA, 
Manager, IT Operations (August 2003 – September 2006)

• Responsible for managing the day to day and 24x7 operations of IT Department via the NOC. Identifying issues and determining root cause. Responsible for resolving issues and escalations as necessary. On Call schedules.
• Primary owner of Change Management and Release Management. Owner of Change Control Committee meetings. Final approvals for changes that go into the production environment. Responsible for managing planned and unplanned outages and production activities that include external partners and vendors. Provide weekly Executive Management updates. Core team member responsible for preparing for extremely heavy holiday load periods. This includes load and performance testing, creating and ensuring implementation of server and systems capacity enhancements.
• Project Manager for key Enterprise application implementation projects including Remedy Helpdesk implementation, PCI security audits, Siebel (Boldfish) email marketing product deployment, critical eFunds ClearCommerce (Credit Card processing engine) application upgrade, JD Edwards upgrade, and other deployment and /or enhancements to key custom IT applications.
• Strong business Management Skills. BCR (Business Change Request) and BRD (Business Requirements Document) and related Processes. Operational Handover. Coordinating activities with business groups and management.
• Responsible for all system releases in production. Involves planning, deployment, testing, and release in Staging and Production environments for BEA, Siebel (CRM) and Genesys (IVR) platforms. Co-ordination with Development, QA, Business and production teams. Multiple systems deployment on very aggressive release schedules.
• Key Member of 3G implementation team deploying next generation content and technologies. Worked on Operational handover, monitoring, NOC training, system deployments and external vendor management.
• Owned and managed a very successful implementation of Remedy Help Desk ticketing system.
• Managed successful credit card security certifications from MasterCard and Visa for site security programs.

Confidential 
Manager of Network Operations (March 2001 – June 2003)

• Primary owner responsible for Large Project Implementation of BeVocal Data and Voice Platform at a Fortune 500 customer. Successful implementation of a highly redundant Voice platform on UNIX and Oracle backend. Project, Resource and Time Management of Internal teams as well as customer resources. Strong recommendations and accolades on project completion.
• Managed large network of BeVocal\'s hosted (ASP) environment with over 99.95% system uptime. Network consisted of Cisco routers, switches, PIX firewalls, load balancers, Windows, Solaris and Linux Servers. SUN and x86 Hardware. Backend systems also included a highly available Oracle database environment using Veritas VCS and Volume Manager. Managed a team of engineers and was responsible for hiring, coaching, motivating and quarterly and annual reviews.
• Involved in all facets of the Operations department and in process implementation, metrics, and customer SLA commitments, Reporting, help desk management and Change control.
• Managed consulting resources, vendor negotiations and relationships for purchasing of hardware, software, and services. Staffing assignments, performance assessments and management reporting updates. - Worked with Engineering and Product Management teams on product requirements based on customer and internal requirements.

Confidential 
Manager of Operations (March 2000 - March 2001)

• Responsible for data-center operations for ASP Services and office IT environment including desktop support, MS Exchange, VPN and Firewall administration.
• Set-up and managed Stario\'s data center build-out at co-location facility with network, clustered database servers, load balancers, application servers and other administrative servers. Ownership of product testing in Staging before production releases.
• Supported engineering teams and developed processes to move releases from development to production, and also post-release support.
• Managed a team of engineers to perform database management, network management and systems administration.

Confidential, (November 1995 - March 2000)
Manager, Systems Administration

• Responsible for all platform services to over 1500 users with 2 major data centers and co-ordination with four international locations. Managed and administered the NT, Novell Netware, MS Exchange and UNIX Environments with over 100 Servers and 1.5 TB of data. Developed a Novell and NT server master plan for consolidation, directory services clean-up and enterprise wide backup strategy.
• Resource and people management with consultants and employee evaluations, guidance, Project management, and time and resource support.
• Defined, prioritized, scheduled, and implemented operations projects. Analyzed operations, hired staff, proposed investments and drove solutions.

• DB Design and administration services for a 24 x 7 Global Enterprise Sybase environment by performing administration tasks (Sybase SQL Server, Replication Server and MS SQL Server). Responsibilities included data analysis and logical & physical data modeling.
• Successfully Implemented Microsoft SQL Server 7.0, IIS and MTS in a NT cluster server environment for real time alarming and notification system tied to manufacturing operations.
• Led successful implementations of highly redundant UNIX and Sybase DB systems for process control at Read-Rite Japan and Read-Rite Philippines.

• Initiated the use of NT as a departmental platform and recommended the engineered the same in IT.
• Set-up a Business Objects reporting system environment for manufacturing reporting requirements and deployed to over 40 engineering users.
• Project Management responsibilities on internal projects for Manufacturing and IS - involved requirements analysis, data and information flow analysis, tool and platform selection, system development, tests and implementation.

EDUCATION

Master of Science, School of Engineering, Confidential University 
Bachelor of Science, School of Engineering, Confidential University

ADDITIONAL TRAINING AND SKILLS

Financial and Managerial Accounting and Lessons in Leadership.
Management Training. 
Project and Time Management.