DISPATCHERÂ Resume

SUMMARY:

PROFESSIONAL EXPERIENCE:

DISPATCHER

Confidential

Responsibilities:

Assist technicians throughout the day by verifying work order details, pre-calling customer appointment and reschedule appointments as needed. Adding or removing equipment on customer accounts & trouble shoot as needing. Handle any customer inquiries or service issues.
Track all time frames, making sure all appointments are made on time.
Closing work orders and verify technician billing & correct as needed.

ADMINISTRATIVE ASSITANT

Confidential

Responsibilities:

Audit technician’s daily work orders.
Revise as needed.
Complete weekly invoice reconciliation for 6 Broadband locations.
Compile weekly commercial special project invoices.
Keep log of all invoices paid, dispute any discrepancies.
Assist with duties of the office by updating employee files, processing new hires, and etc.
And completing bi-weekly employee & contractor’s payroll.

Office manager / lead dispatcher

Confidential

Responsibilities:

Managing office by hiring new employees & contractors, creating
employee files, completing weekly reports, keep track of credit card spending,
audit work orders daily. Complete employee & contractor pay roll weekly for 2 locations.
Assist dispatchers as needed by trouble shooting, add equipment to customer account and etc.

ASSISTANT SERVICE WRITER / WARRANTY CLERK

Confidential

Responsibilities:

Assist customers, data entry, write up work orders, make estimates, answer phone, setup appointments, submit warranty claims, cashiering, mailing documents, faxing, filing documents & dispatching work to technicians.

ASSISTANT MANAGER

Confidential

Responsibilities:

Assist management with daily functions by open or closing store.
Keep track of inventory, make daily deposits, complete transaction reports, assisting customers, data entry, cross selling, scheduling employees weekly, servicing vehicles and cashiering.