SUMMARY:

• Highly competent results oriented Program Manager experienced at completing large software, hardware projects within scope, time and budget. Over 18 years of Information Technology and business program management experience in web, mobile and enterprise software applications, experienced in agile and iterative development methodologies. Over 12 years of experience in project management of major software releases and technology infrastructure deployments of Information Technology highest profile on - line products and integration. Extensive business process knowledge, technical management experience, successfully managing project scope, stakeholders, risks and issues.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, California

Program Manager AVP Assistant Vice President

Responsibilities:

• Maintain full responsibility of Program managing Payment Products Solutions Card Services Division projects ( consumer banking National finance) requirements gathering, online and mobile financial payment product implementation deliverables. Acted as Program Manager and maintain full responsibility of multiple high visibility projects Chip Debit and Credit Card deployments EMV Chip Card Technology, MasterCard and VISA digital strategy, Mobile Payments with Apple Pay, Android pay, Samsung, MasterPass, Microsoft Wallet, Acted as Technology Program Manager for Mobile Payment products, Cash Back credit card, and Digital Card Transformation: Account Opening Instant decisioning.
• Manage end to end delivery of multiple, enterprise wide strategic initiatives through the life cycle of Payment products. Closely work with Product owners, business stakeholders, technology, UX, architecture, branch CRM, underwriting, risk, fraud, BI Analytics, Prod Operations, support teams to eliminate impediments, cross-dependencies, project schedule, estimate team capacity, review User stories, estimate tasks, budget, project risks and impediments monitoring.
• Oversee/Maintain all Program Management COP artifacts project plan, resource plan, estimates, schedule, risk log, action log, decision control log, change request log, strategy, business requirements, architecture workflows, implementation workflows, vendor artifact tracking, technology analysis, technology design review, track user stories, backlog grooming and other meeting artifacts.
• Involved in multiple portfolio program strategy discovery workshops, payment experience, KYC Know your customer, payment customer journey, payment product and card services requirement gathering, user story grooming, backlog update, track release, user stories acceptance testing and project communication plan.
• Maintain multiple program level monthly weekly dashboard reporting project wise, present project risks and impediments to Sr Executive Management, New Activity risk evaluation, project committee reviews, project dashboards, steering committee and executive board reviews.
• Provided project budget, sizing, weekly project status reports, project artifact management (Project definition documents, kickoff documents, project Business requirement document, issue lists, coordinate discovery knowledge transfer) and resolution, communicated with business and technology teams for assigned payment solutions projects and change requests.
• Closely work with product and engineering teams to develop and execute product roadmaps.
• Provide technical and analytical guidance to the project team. Serve as a point of escalation for the business and IT as needed when issues or requests for action arise, including operational issues.

Environment: Agile Scrum, Sharepoint, MS Project, Excel, Word, Powerpoint, Visio, Outlook, Lync Meeting, Quality center, First data, Zoot, document repository, Java J2EE, JSF, HTML5, CSS, Wiki, Sharepoint document repository.

Confidential, California

Program Manager UX

Responsibilities:

• Maintain full responsibility of Program managing User Interface and User Experience (UX) team Design, Research,
• Development(implementation) deliverables to modernize Federal Reserve Bank Cash Forward application. Demonstrating success in managing high demands across 6 complex IT development portfolios. Cash Forward application initiative is to modernize and replace existing suite of Cash applications which is a collection of complex, high value projects that affect the entire Federal Reserve System. Cash applications provide cash services to multiple depository Institutions tracking the currency and coins distributed through the FRB cash sites and large-scale cash operations. The program addresses technology obsolescence, improved data integrity, enhance controls improve support, ability to extend the applications transition to a centrally hosted and managed environment.
• Successfully project managed User Interface and Experience team(UX) for 200+ Use cases Design, Research and Development deliverables. Contributed to Project planning, monitoring, VersionOne Dashboards, Project management of weekly team reports, Executing Reporting, Team Dashboards, User Experience(UX) Backlog, story boards and Task Boards, Monthly Program Management Reports, Bi-Weekly UX research Newsletters, Updated action logs, Risk logs and decision logs, cross project strategy initiative, organizational communication. Handled Release / Project Planning - User Experience Design, Research and Implementation team development and Delivery - Successfully project managed with Planning, FED Cash Program User Experience team coordinating User Experience Design, Research and Implementation deliverables to cross functional teams by effectively collaborating and communicating with the size AGILE development teams, architecture, Product owners, business stakeholders, usability center, training teams to eliminate impediments, cross-dependencies, project schedule and sprint iteration, estimate UX team velocity, team capacity, review User stories =, estimate Tech Debt story points, UX tasks, project risks and impediments monitoring.
• Focused on Organization strategic initiatives around improving agility, code quality and reuse, collaborated with UX and Product teams for new ideas, approaches, agile examples, reuse and code quality best practices across project teams. Successfully created innovating, engaging interaction designs for designed guidelines which helped in achieving User and Customer experience.
• Playing key role in transitioning team to Agile supporting organizational transformation, demonstrated using the Rapid Execution process levering

Environment: Agile Scrum, Clarity, MS Project, Excel, Word, PowerPoint, Visio, Outlook, Lync Meeting, HP ALM defect tracking system, Team Forge document repository, Version One, JSF, CSS, Wiki, SharePoint document repository, HTML5, Web logic.

Confidential, San Francisco, California

Technical Program Manager

• Played key role in transitioning Mobile applications and innovation projects to Agile
• Development and Delivery methodology with focus on Scrum. The Rapid Execution process (Agile Framework) leverages Agile methodology with Project planning, Release Planning, Iterations, Release close and Project close. Demonstrated success in managing demands across multiple portfolios (large and complex enterprise wide initiatives) that delivers fully tested working software. Help implement to detect and remove organizational impediments, implement release readiness checkpoints. Set up new standards for practices, charts and release plans. Help setup agile project charter, backlog of user stories, plan a release, plan an iteration, view iteration status with a burn down chart.
• Successfully project managed Mobile Banking projects
• Hybrid App development, Banking center hub app project, Mobile Replay, Mobile Innovation, Travel Rewards, Cash Rewards, build Better Money Habits (partnered with Khan Academy for financial education) and Mobile innovation component delivery to variety of devices iPhone, Android,Tablet, iPad). Mobile apps UI touch - iPhone, Tablet, iPad, Android). Perform in a lead role by managing IT and business projects across cross functional teams in planning release activities, project schedule and sprint iterations, estimate iteration velocity, team capacity, review user stories, estimate story points, tasks, project risks and impediments monitoring. Worked with Business, Governance, Legal, Security, Creative, Development, Analytics, Architecture, Sales, Marketing, Operations, End user computing, Framework, Testing, Small business, Web and Deployment teams.

Environment: Agile Scrum, XP, Lean, Clarity, MS Project, SharePoint, Excel, Word, PowerPoint, Visio, Outlook, Net/Webex Meeting, Pac Rally, iOS, Perforce visual client, File Exchange, x code 4.6.3 IDE, iPhone config utitlity3.5, Safari web browser 6.0.5, perfecto, HTML5.

Confidential, San Francisco, California

Technical Project Manager/ Sr Project Manager

Responsibilities:

• Project Management of major software release and technology infrastructure deployments into Confidential 's production environment, in support of Confidential 's highest profile on-line banking products and the nationwide integration of Wachovia Bank.
• Effectively managed large scale, high risk, technology-based business projects and infrastructure projects from initiation to delivery. Types of projects include: End-to-end management of Infrastructure projects including hardware and software. Releases - All of the business projects associated with a single install date. Business projects - manage all the production support deliverables for the project that is tied to a release. Maintenance including PQC, Database, F5 and emergency fixes.
• Manage and facilitate all activities and resources required to successfully complete the project goals and objectives within project scope and deployment timeline for Pre-production, Staging and Production. Successfully project managed cross functional teams of software and hardware engineers, database administrators, infrastructure architects and other technical subject matter experts through the integration of Wachovia Bank’s mission-critical Bill Pay, Online Payment Service (Transfer schedule, payee directory application systems, OSMP(Online Sales & Marketing platform) applications and millions of customer accounts spanning 8 states, into the Confidential on-line production environment. Conversion activities included tracking progress of dress rehearsals and production conversions, facilitate meetings.
• Effectively project managed by following and defining processes and best practices working on Desktop Deposit, Online Billing, Direct Pay, FXOL, Online Payment Service, Payment directory, Transfer scheduling, OCS Response software release installations, project planning, reporting, task scheduling, resource management, software systems and network facility installation oversight.
• Successfully project managed online banking Billing upgrade, Direct pay App & Batch upgrade, Payment Application support reporting upgrade project, Desktop deposit App & Batch Upgrade, FXOL DB Upgrade project, P2P network expansion project(data powers clear exchange) by working with business partners to develop scope sizing, project schedules, costs, reviewed requirements for software, hardware technology projects and defined non-functional requirements
• Provided program budget, sizing, weekly project status reports for multiple portfolios, project artifact management (Project definition documents, kickoff documents, project plants, issue lists, coordinate discovery knowledge transfer) and resolution, communicated with business and technology teams for assigned software and hardware projects

Environment: Clarity, Stamp, N1, MQ Server, Cisco, F5, Clear case, MS Project, SharePoint, Excel, Word, PowerPoint, Visio, Outlook, Net Meeting, Live Meeting/Online Meeting, Pac 2000, General Nelson, HP Open view, Web logic, UNIX, Oracle, F5 Load balancer, AutoSys, Batch, Solaris, SAN storage, NDM, N1 and Sun Hardware and Linux Hardware.

Confidential, Redwood city, California

Technical Consulting Manager/ Sr Project Manager

Responsibilities:

• Managed client engagement, solution implementation and maintained full responsibility of delivering multiple project releases for Financial Institutions Online / Mobile banking solutions in a fast pace environment.
• Effectively maintained a high-performance Professional Services UI team and provided architectural guidance and direction for team members regarding the UI and application layers.
• Coordinated with external customers, Product Managers, Designers Product Engineering to enhance Yodlee’s products effectively and with sales, BA teams for achieving estimates.
• Effectively defined strategies for Web Analytics, site visits, surveys, studies while working with UI Engineering, Marketing, Clients and internal teams - providing best practices, processes for implementation and integration of Web analytics tools and related technologies
• Reviewed functional specifications, wireframes, HTML mock ups with customers and the product management design team
• Effectively defined and revised best practices documents, reviewed coding guidelines documents, technical documentation - insure standards are met and created relevant artifacts.
• Successfully created innovating and engaging interaction designs for designed guidelines which helped in achieving User and customer experience,
• Mentored other members of the Professional Services team on new UI technologies, best practices and Agile techniques.
• Provided Project, execution, deployment, risk, issue resolution plans for projects and provide Reporting status to senior executives regularly, managing project level milestones, risks/issues and communicating properly to customers.
• Serve as a point of escalation for the business and IT as needed when issues or requests for action arise, including operational issues.
• Established a lightweight Scrum project management process and helped team meet sprint goals. Managed team relationships and coached remote team’s Scrum master.
• Presented periodic dashboard reports on the current, future opportunities and client issues.
• Successfully created and maintained processes across different teams in the organization that boosted team revenue levels by 50% (Product feedback process, UI CABAL Request process, Post Project Assessment process, UI Label Process, Review Process (Executive, Code, App and UI), Web Analytics Process, Core Bug fixing Process, Core Enhancement Process, ADA cleanup processes).

Environment: Java 1.5, Flex, HMTL5, CSS, J2EE, JSP, Servlets, Taglib, JSTL, JDBC, JMS, web services(SOAP), XML, HTTP, JavaScript, JSF, AJAX, CSS, HTML, DHTML, Struts, Android, Spring frameworks, Scrum, TDD, Omniture Analytics (Test & Target), Windows, .NET.

Confidential, Sunnyvale, California

Project Manager / Sr. Consultant

Responsibilities:

• Maintained full responsibility for delivering Data Management Project (for 2 major releases 3.2 and 3.2.1) and Single sign-on project 1.1
• Provided business consulting, effectively coordinated for User Interaction design, development, error handling, messaging design, capturing business and technical requirements from customer.
• Effectively designed and developed Business Delegate layer (Data Management Delegate) between GUI and MDM service layer, Application design patterns and other UI component design patterns.
• Develop software applications in supply chain using SQL Server, Web Logic, Struts, JSF component development, JSP/Tags and related technologies. Used Star Team for Source code versioning
• Revised and maintained the prototypes, screen mock-ups and wire frames before the development is started, Integrated software with components developers by other core software development team.
• Reusable UI components (JSF components), Concrete JSF UI Component class, Component render / render-kit, JSP custom tag, Component usage docs - sample code and Configuration snippet (Faces Config)3rd party UI component integration, usage and support. Developed the application using J2EE, JSP, Struts, Web Logic, Tag Libraries, SQL.
• Unit tested application and built the package using Ant and deployed the application on to Web Logic Server.
• Created Project Plans for Data Management Project and Single sign-on project tasks, dependencies, documentation and plan updates.
• Coordinated with offshore developers and direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Effectively managed projects day to day tasks, managed project for clients expectations communicated project status, change, risk, issue resolution, deployment plans to senior management, customers and managed project level milestones
• Prepared complete UI artifacts, understanding functional requirements with application developers, Technical documentation, User guides for 3.2 and 3.2.1 releases and worked on PRDs for 3.3 Release.
• Worked on Single Sign-on Project as Project Manager, involved in requirements gathering, Design, coordinated with developers offshore.

Environment: Java 1.5, J2EE, JSP, Tag Libraries, HTML, XHTML, XML, JavaScript, JSF, JSF HTL/JHTL, WebLogic 9.2, SQL Server 2005, Star Team 6.0, AJAX.

TECHNICAL SKILLS:

Management skills: MS Project, Sharepoint, Excel, Word, Powerpoint, MS Visio, Outlook, Visual Basic, MS-Access programming, MS-Excel Macros, Pac 2000, STAMP, Crest Plan view, Templates, NET/WEBEX meetings and File-exchange

Design Skills: YUI design patterns, MVC, Waterfall, TDD, UML(Rational Rose, Visio), Object Oriented Analysis and Design (OOAD), GoF Design Patterns, JSP, JSF, JavaScript, MS Jscript XML, XSLT, XSL, HTML5, DHTML, CSS 3, W3c, JHTL, JSF, AJAX and Jquery Source Control Subversion, Star-Team, CVS, Visual Source Safe, Perforce etc.

Agile Tools: Version One, Rally software UI frameworks Flex, XUL and XAML