CRM Program Manager Resume

SUMMARY:

Technology professional with over 15 years of experience in program management, CRM applications, and cloud services.
Strong experience in Salesforce, Microsoft Dynamics CRM, Oracle CRM, and Siebel CRM.
SharePoint 2010/2013, MS Office 365, Azure cloud services, implementation and training.
Experienced with complete application development life cycle including requirements gathering, analysis, design, testing, and deployment.
Excellent communication and project management skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

CRM Program Manager

Confidential

Responsibilities:

Serve as Principal strategist and program manager for Salesforce CRM, Office 365 and Azure.
Led the implementation of (6) Salesforce CRM projects.
Serve as key point of contact and liaison between customer and OEM vendors.
Participate in pre-sales strategies, meetings, and presentations.
Responsible for leading, training, and mentoring the Salesforce and SaaS teams.
Manage multiple teams and OEM vendors, and coordinate schedules and set priorities across these teams for roll out of new features and functionality. Spearhead Business Requirements and Documentation efforts.
Manage budgets of $12M and technical resources for CRM Services and Data Governance projects.
Document, track and manage IT related project issues and actions.
Utilized best practice delivery strategies and Earned Value Management (EVM) methodologies
Implemented Risk Management plans and strategies; Act as team Lead for Infrastructure Management, Systems Security, Disaster Recovery, High Availability, and Compliancy. Implemented CMMI and ITIL methodologies and principles to streamline and optimize information technology processes and systems. Utilized SDLC, Agile, RUP, Spiral, JAD, and additional methodologies and process models in the design and development of software systems and applications.

Program Manager

Confidential

Responsibilities:

Served as program manager for the implementation of Salesforce CRM, Office SharePoint 2013, Office 365, for 120,000+ users.
Led the implementation of (3) Salesforce CRM and 5 Microsoft Dynamics CRM projects
Managed a portfolio of 14 projects.
Developed governance strategies, user adoption methods, and support escalation models
Responsible for the development and review of Salesforce, SharePoint and Office 365 RFPs and SLAs.
Managed multiple teams and OEM vendors, and coordinate schedules and set priorities across these teams for roll out of new features and functionality. Spearhead Business Requirements and Documentation efforts.
Managed budgets of $8 M and technical resources for CRM services and cloud services.

Program/Project Manager

Confidential

Responsibilities:

Served as program manager for implementation of Salesforce CRM, for 4,000+ users.
Led the implementation of (3) Salesforce CRM and (2) Microsoft Dynamics CRM projects
Responsible for establishing and implementing Salesforce revenue strategies, and projections.
Managed multiple teams and OEM vendors, and coordinate schedules and set priorities across these teams for roll out of new features and functionality.
Managed budgets of $7 M and technical resources for CRM Services and SharePoint services.
Responsible for hiring, on board management, and training professional resources.
Document, track and manage IT related project issues and actions.
Responsible for the development and implementation of vendor and customer SLAs
Utilized best practice delivery strategies and Earned Value Management (EVM) methodologies

Program/Project Manager

Confidential

Responsibilities:

Served as program manager for the implementation of Salesforce CRM, and SharePoint Moss 2007 for 4,500+ users.
Responsible for the implementation of all Salesforce CRM and SharePoint projects
Managed a technical budget of $15M
Responsible for establishing and implementing Salesforce revenue strategies, and projections.
Managed multiple teams and serve as liaison between customer and OEM vendors

Program/Project Manager

Confidential

Responsibilities:

Served as program manager for the implementation of Salesforce CRM for 2,500+ users.
Led the implementation of 3 Microsoft CRM - Business Contact Manager (BCM) projects
Managed budgets of $10 M, and technical resources.
Managed multiple teams and serve as liaison between customer and OEM vendors

Program Manager

Confidential

Responsibilities: