SUMMARY:

• ­­­­­­­­­­­­­­­­­­­­­Executive Level Technology Leader with 23 years’ experience in Business/Information Technology Leadership experience with a consistent track record of driving increased levels of productivity, profits and internal/external customer satisfaction. Recognized as a Strategic Technology/Program Management Evangelist designing and implementing business & technical solutions that reduce cost of Ownership and deliver a strong ROI. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized program management skills, consistently deliver complex, large - scale projects on time and within budget.
• Career marked by IT leadership roles at industry leaders Confidential, Confidential and Confidential .
• Have managed over 80 large-scale initiatives ranging from $2M to $300M leveraging Six Sigma, PMI, Agile, ITIL and world-class best practices.
• Consistently improve delivery times and service levels while reducing costs.

CORE COMPETENCIES:

• Strategic and Business Planning
• PMO & Project Management
• Virtualization & Infrastructure Management
• Cloud & Mobile Computing
• Process Improvements & Best Practices
• E-Commerce
• Budget & Cost Management
• Structured Methodologies
• Data warehousing & BI
• Global Vendor Management
• Large Scale Deployments
• Change & Risk Management
• Onshore / Offshore Models
• Information Security
• Customer Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential

Principal Program Manager

Responsibilities:

• Responsible for the end-to-end delivery of Joining Kaiser Permanente Enterprise Digital Transformation solutions - redesigning and re-engineering of the KP.org portal providing an improved and responsive customer experience (Shop & Enroll, Medicare, Marketing & Onboarding, Find Doctors & Locations, Employer Registration, Online Forms, campaigns, Notifications, Profile & Preferences and Personalization)
• Led the implementation of Adobe Experience Manager Platform - leading digital experience management solution that helps KP business deliver compelling content across experiences — such as web and mobile and Internet of Things (IoT)
• Responsible for the integration of Adobe Content Management capabilities and workflow suites with Adobe Target, Sites, Analytics, Assets, Campaigns and Forms
• Led the delivery of Kaiser e-Commerce portal (Shop and Enroll) that would allow KP consumers to shop, compare and purchase plans. Successfully integrated ACS Merchant Payment services and Oracle Eloqua - a lead and campaign management tool.
• Worked with key stakeholders in product management and executive teams to define product strategy, vision and requirements
• Develops and maintain roadmaps and multi-year plans, ensuring alignment to the company strategic initiatives and financial targets
• Develops, maintains, and strengthens partnerships with others inside and outside the project team who provide decision making, information, or support. Work with remote teams to deliver supporting software and services in sync with launch timelines
• Managed the annual financial planning including conceptual estimates, identifying resource costs, and identifying vendor costs
• Communicates a clear, vivid, and regularly with senior management on status, risks and change control
• Develops and implements PMO processes, policies and metrics, directs project management and business systems analysts staff, and works with other department leaders to define, prioritize, and develop projects and programs.
• Develop Program Management best practices and champion process improvement initiatives across the organization.

Technology: Java, AEM Experience Manager, Forms, Sites, Assets, Campaign

Confidential

Program Manager

Responsibilities:

• Responsible for the end-to-end delivery of Fast Onboarding, 8Ball (Send Money) and Hermes (e-Commerce Checkout) solutions.
• Managed project delivery from one or more multidisciplinary teams that support the maintenance and enhancements of a portfolio of applications developed in various technology platforms
• Worked with Product Owners team in order to drive product direction. Lead the software product planning and multi-generational product/platform roadmap execution
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Reviews and oversees strategic delivery plans in terms of schedule, cost, scope and quality, Program roadmap, and the reporting
• Manage Scrum of Scrums to ensure removal of roadblocks and Release delivery
• Provided guidance to executive level leadership on Program Status, Risks and Issues
• Execute Quality Engineering automation program across the organization.
• Educated teams to execute the agile application lifecycle process across the organization.

Technology: Java, C++, iLog, Mongo DB, Rally

Confidential

Solution Delivery Lead/ Program Manager

Responsibilities:

• Managed a group of Java, WTX SOA developers, and Business Analyst.
• Plans, directs, supervises and executes the technical design, deployment, testing, QA, maintenance/upgrade and support of all Service Oriented Integrations leveraging the Java and WTX technologies.
• Collaborate and partner with the business aligned teams in creating scope and requirement documents for various integrations, provide and manage timelines for all Service Oriented Integrations and maintain the development plans for successfully delivering the integrations.
• Manage the adherence to leading best practices for design, development & deployment of system to system integrations and implementations
• Assisted the Project Managers in resolving escalated issues to maximize program's business value
• Accountable for successful project delivery through active client management, project management oversight, and budget monitoring
• Responsible for the integration of multiple vendor and in-house applications to the core loan origination system

Technology: Java, WTX, SOA

Confidential

PM Practice Lead

Responsibilities:

• Develops and implements PMO processes, policies and metrics, directs project management and business systems analysts staff, and works with other department leaders to define, prioritize, and develop projects and programs.
• Drives the IT Cadence to provide transparency and facilitate decision support, clearly communicating project status, alternatives, risks and mitigation plans.
• Responsible for a $136M portfolio of 80+ application development, Infrastructure and Data Warehousing & Business Analytics/Intelligence projects for retail, institutional banking, and group functions - including HR (PeopleSoft), payments, markets, cards and digital domains using both waterfall and agile methodologies.
• Responsible for the implementation and delivery of CRM and ERP systems - Salesforce, PeopleSoft
• Responsible for the annual portfolio & financial planning including conceptual estimates, identifying resource costs, and identifying vendor costs
• Facilitates the identification and intake of needs across the organization in partnership with the Managing Director of Operations
• Identifies roadblocks and works with leadership to escalate and resolve to ensure all regional engagements are on track.
• Developed, attracted, managed and retained world class technology project management professionals. Responsible for the team members training, mentoring, development and performance management of a team of 33 Project Managers and 7 Project Management Analyst.
• Responsible for the refreshing of existing infrastructure with efficient thin client based systems and establishing virtual connectivity to all development centers
• Managed the 3 rd Party vendor relationship including development and product partners
• Created an annual saving of $30 million creating remote development centers for all vendor resources.

Technology: AS400, Java, .Net, SQL Server, VDI, SOA, Web sphere, CRM, PeopleSoft

Confidential

Project Director

Responsibilities:

• Responsible for the strategic planning, design, development, implementation, and support of ITM Switch, ERFT, CRM, Prepaid Cards & Top-Up ecommerce systems and Card Management systems (a portfolio of 120 projects) for existing and new clients across the globe using waterfall methodologies and generating a revenue of $100M per annum.
• Managed a team of 70 - Project Managers, Implementation Managers, Technical Leads and developers.
• Defined the product implementation direction for the company; maintaining relations with internal and external customers; managing the development and/or implementation process
• Directs and monitors all aspects of development, including project proposals and plans, design, development, quality assurance testing, implementation and post-implementation reviews
• Represents the IT Department in executive or corporate management meetings and participates in the overall administration of the IT Department.
• Experience in Software-as-a-Service environments, System Integration, Business Intelligence, Infrastructure, and Cyber Security
• Developed, attracted, managed and retained world class technology project management professionals.

Technology: Java, SOA, Web services, Hibernate, SQL Server, AS400

Confidential

IT Program Manager

Responsibilities:

• Managed the $1.6M "Mobile Alerts" Program working with the Huntington's retail Line of Business and Enterprise Architecture & Infrastructure team to review, prioritize, scope, schedule, resolve constraints, establish budget allocations, and monitor the major SOA upgrade to the retail banking system using agile methodology.
• Led application development projects ($3.9M) to implement new functionality, enhancements, and resolve issues for the newest iPad, P2P Payments, Online Fraud - OOB (Out of Band)/KBA(Knowledge Based Authentication) and Prepaid Cards applications. . Responsible for managing 3 successful implementations for this online/mobile program.
• Led a team of 10 direct reports and 20-30 indirect reports (group of .Net, JAVA, WESB developers and QA engineers).
• Worked with Huntington's business and operational teams to identify, plan, implement, and train the end user communities on organizational changes driven by the IT solutions.
• Managed interests and expectations of executives, internal customers, project sponsors, and other stakeholders and created periodic snapshot reports to provide project updates.

Technology: AS400, Java, ASP .Net, C#, SOA, WESB, SQL Server, Oracle, QTP

Confidential, West Des Moines, Iowa

Vice President (PM5)/Risk Management Consultant

Responsibilities:

• Co-Managed and responsible for the strategic planning, development, project management and production for the $200 million CORE Program initiatives
• Reduced $2.3 Million in project (Post Close) budget by effective optimized planning and resource management
• Provide global strategic vision, tactical execution, and wide reaching daily management to drive and achieve short and long term goals while meeting and exceeding budget objectives
• Deliver analytically rigorous and data-driven insights that help executives make strategic decisions and drive business prioritization
• Partners with the CIO’s in the design of an enterprise data management and analytics tool set. Ensure the platform is designed to provide reporting, analysis, and meta-data management in a secure manner across a wide variety of data systems.
• Led 13 application teams (consisting of 100 technical professionals) and business stakeholders in the successful delivery of Mortgage product
• Launched a QA Automation team reducing manual testing overhead - Reduced QA cost by 60%
• Provided leadership in the development of CORE strategies, maturity model, multigenerational plan and roadmap
• Managed all RFI/RFQ related activities related to purchasing a rules engine to support our Decisioning system. Participated in the RFI analysis, scoring and negotiation process to select a product vendor.
• Managed the implementation COTS applications (Blaze Rules engine/AOW (Application on the web)

Technology: ASP .Net, C#, WESB, SQL Server, Oracle, QTP, Rational