SUMMARY:

• My experience the last 16 years include key telecom positions ranging from project management, telecom analyst, and audio video technician, (with extensive experience in the Audio/Video environment) prior to that I completed eight years with the military as a RF/Microwave systems repairer.
• My occupational responsibilities include but not limited to Telecommunications Analyst for 325 field sites and 4 major call centers in the United States and abroad.
• Implementation Coordinator for the Commonwealth of Pennsylvania’s Department of Public Welfare (DPW). Also as a project Manager for the Department of Health and Human Services (DHHS).

PROFESSIONAL EXPERIENCE:

Confidential

Senior Field Engineer/Resident Engineer

• Installed, configured and diagnosed problems with videoconferencing systems, video classrooms and custom AV rooms for corporate, military and educational clients.
• Installed, configured and diagnosed problems with network peripherals and protocols also provided vendor meet support on issues that were vendor specific to assure a fast resolution to the problem
• Provided resident support at organizations such as Pfizer, Lockheed Martin and Confidential & Confidential
• Setup, testing, operation, and tear down of audiovisual (AV) and videoconference equipment; (e.g., video data projection systems, computers, audio - and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems) in compliance with the set of prescribed Standard Operating Procedures (SOP).
• Maintained certification database including call quality levels searchable by room, city, vendor, address
• Handled all aspects of coordinating/scheduling external & internal VC sites
• Maintained incident log
• Recorded meetings according to standard operating procedures
• Provided best effort assistance to fulfill any multimedia technical needs as assigned.
• Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio- and videoconferencing).
• Maintained conference room integrity in compliance with SOPs;
• Performed regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards noncompliance, etc.).
• Escalated technical issues outside of AV and conferencing technology and applications to appropriate department.

Confidential

Project Manager/Analyst

• Worked as a contractor supporting the US Department of Health and Human Services (DHHS) transition from the FTS2000 secure network to their new multivendor, multiservice environment of the post FTS2000 networks migration of services, and the implementation for new services.
• Managed conversion process including billing reconciliation, site surveys/inventory validation, and cut over planning/engineering, technical & administration support. Day-to-day consisted of supporting 2 operating divisions (36 remote locations) in the DHHS agency, ensuring all the services transitioned with minimal service disruption.
• Supported Health Care Financial Administration (HCFA) and Substance Abuse and Mental Health Service Administration (SAMHSA): ATM, Frame Replay, DTS Circuits, Video Conferencing, Calling Cards, 1-800 enhanced service with and without features, and the Virtue on Net Numbers (VON) i.e. 900,700,600.

Confidential

Telecommunication Analyst III

• Assisted in the planning, implementation and maintenance for DPW’s telecommunication (voice) systems.
• Evaluated telecom systems design & infrastructure (wiring/cabling). Analyze request for telecom services and purchases, conduct site visits, and attending pre-construction meetings. Conducted audits on telecom equipment, lines and services provided by the vendors on contract with the Commonwealth. Designed, developed, & tested telecom software solutions.
• Monitored the operations of telecom systems and services of the vendors.
• Coordinated installation of equipment and provided end-user training of telecom features and functionalities. Interface with equipment & service vendors to communicate scope of work the end user needed & technical issues.
• Prepared detailed specifications & flow charts for implementation of new internal programs or modifications to vendor software.

Confidential

Telecommunication Analyst/Project Coordinator

• Responsible for managing, modifying and installing voice telecommunications networks and system applications for the corporate and field offices. Supports critical day to day and strategic telecom functions in the call center to include: ACD functional routing designs, Move Adds, and changes on Nortel SLI and Aspect telecommunication systems.
• Plan and coordinated the purchase, configuration and installation of telecommunication equipment/requirements for over 300 commercial and field offices in the US and International branches.
• Additionally I was responsible for implementation surveys and post implementation customer request. Serve as Multi Vendor Liaison for the implementation of new and currently existing field offices.
• Perform critical assessments using database tools to recommend/implement cost saving measurements with approval of the director. Performed and coordinated other telephony related moves, Adds, and Changes in the field operations on Comdial, Executone, Panasonic, and Siemens systems. I also maintained and generated reports to assist in the analysis of contract compliance, budgeting, and faculty’s management.

Confidential

Telecommunication Technician

Responsibilities:

• Managed the daily operations of the API communications facility, including Rolm CBX, voicemail, and PC LAN operation. Analyzed requirements, made recommendations, and developed policies and guidelines on voice and data telecommunication services provided to request departments.
• Established reasonable time frames when new telecommunication services, hardware and software could be provided and installed. Troubleshoot telecommunication problems throughout the API network.
• Served as Vendor liaison for communication equipment upgrades and maintenance.
• I trained API personnel for the successful operation of all telecommunication efforts. Evaluated existing telecommunication resources and made recommendations on how those resources could best meet future needs.
• Maintained and tested Mid Atlantic Telecom and Sprint D-marks for loop start and ground start on incoming and outgoing voice and data transmissions to and from API’s 33 field offices. Administered telephone billing database and electronic telex traffic.

Confidential

Action Officer/Telecommunication Technician

Responsibilities:

• Provided assistance in restoring information system circuits & networks for the army in continental United States & Panama.
• Supervised installation, operation & maintenance of the DMS 1000 & DMS 250 switches, patching facility.
• Performed activation, deactivation, & quality control testing on defense communication circuits, & unsecured voice channels throughout 7th Signal Command via computer driven circuit control equipment; signal generators, spectrum analyzers, transmission impairment test sets, & base band test equipment.
• Served as action officer using telecommunication principles in fault isolation of digital & analog circuits including: multiplexers, modems, and cryptographic equipment. I provided assistance for the Gateway and Network Operation Center, (NOC) and supervised the health and welfare of six personnel.