SUMMARY:

• A positive, hardworking, dependable, and seasoned management consultant focused on leading technical and business projects to deliver improved processes and optimum return on investments.
• He is a self - driven certified Project Management Professional (PMP) with natural inter-personal and communication skills; and experience creating project plans, managing schedules and deliverables for cross-functional teams.
• He has managed infrastructure, application development, software implementation and supply chain projects.
• He has successfully led various team sizes ranging from 5 to 40 members including both onshore and offshore resources; he has managed project budgets ranging from $50,000 to $3.5M.
• He has experience coordinating change management, organization readiness, SOWs, RFIs, RFPs, and vendor evaluation processes.
• He is also an expert senior business analyst who skillfully draws out stakeholder needs, articulates them for system development, and then follows through with helping stakeholders translate real world experiences into insightful user acceptance test (UAT) scripts.

TECHNICAL SKILLS:

Operating Systems: UNIX / Windows

Applications: Rally, Remedy, Oracle Database, SQL Server, Visual Studio, SharePoint, QA Director, SAP, Atlassian Jira, ClearQuest, MS Office Word, Excel, Outlook, One Note, Project, Visio; Magic Draw, Lotus Notes, Sterling Order Management System (OMS), Sterling Bulk Order Capture (BOC), Retek Management System (RMS)

Programming: SQL, PL/SQL, HTML 5, CSS3, JavaScript, UML, Object Oriented Modeling

Methodologies: Waterfall, Agile Scrum

PROFESSIONAL EXPERIENCE:

Confidential

Management Consultant

Responsibilities:

• Provided strategic enterprise business process development for Gander Mountain Digital Platform Program to increase revenue and return on IT investment
• Successfully led the pilot deployment, change management processes and organization readiness of Buy Online Pickup in Store (BOPIS) and Buy Online Ship in Store (BOSIS) capabilities for 5 out of 160 retail stores
• Coordinated the network, databases, servers, and other detailed infrastructure and application customization tasks required to successfully configure and upgrade the 3rd party application for phased roll out to all retail stores
• Used Microsoft Project to manage project tasks, detailed work break down structure, project timeline, resource allocation of operational resources and 3rd party partners to ensure determined business requirements milestones were met on schedule
• Developed, monitored and communicated program success metrics reporting dashboard; and facilitated regular sessions with stakeholders to prioritize tasks, identify project risks for management’s visibility, resolution and informed decision making

Confidential

Project Consultant

• Oracle Forms/WebLogic Servers and Database upgrade to 12c
• E-Discovery/E-Mail Archiving Solution to replace legacy E-Mail Archive
• Off the Shelf Product to replace in-house legacy Technical Certification Database System
• Windows 10 Touch Enable Devices pilot deployment to 50 users
• Implementing SharePoint solution to replace legacy FoxPro Application for Contract Management
• Extending enterprise E-Docs functionality to replace Office of Construction & Innovative Contracting’s legacy FoxPro Application
• Implementing Jackalope traffic data management system to replace legacy in-house application
• Successfully led the vendor selection processes (including creating SOWs, RFIs, RFPs, scoring worksheets, contract negotiation etc.), proof of concepts and made recommendations to management based on pilot outcomes aimed at validating the feasibility of vendor application integration with the State’s complex infrastructure environment and business users’ experience.
• Used Microsoft Project to pro-actively monitor traditional (Waterfall) project tasks, resource allocation, and schedule using to ensure milestones were met on time
• Used Rally as a collaboration tools to manage user stories, tasks, test cases, defects, project tracking and reporting for agile project
• Managed centralized repository for project artifacts like requirements, use cases, scoping documents; and identified, documented, and articulated project risks, including contingency plans and mitigation steps to keep management informed of the project progress

Confidential

Infrastructure Program Manager

• Received Outstanding Customer Service Award for successfully migrating 650 business users in United States and Canada with minimal disruption to daily business operations
• Created, monitored and ensured project tasks, contractual milestone phase deliverables, and resource allocation schedule for geographically dispersed team across multiple time zones were satisfactorily executed and signed off on by the business management
• Implemented synchronization of support processes and tools like BMC Remedy incident management solution and coordinated the change management process and business users training across the 15 locations in North America & Latin America
• Partnered with stakeholders to identify, escalate, mitigate, and communicate project risks and bottlenecks via regular status meetings and reviewed project progress dashboard for with management
• Consolidated and archived project artifacts and deliverables; also, obtained closure and business sign off of the program’s actions, issues and risks for all locations in United States and Canada via formal Quality Gate approvals

Confidential

Project Consultant

• Delivered end-to-end business processes to provide a foundation for application development of multiple new Omni-channel capabilities
• Actively participated in the development of project charters, Work Breakdown Structures (WBS), project plans, resource scheduling for on-shore and off-shore resources, created baselines for new capabilities, application development, third party integrations and infrastructure projects while aligning agile development team sprints to waterfall phases
• Used Microsoft project, Wiki and SharePoint to archive requirements, business process flows, use cases and other project artifacts like weekly status updates, risks mitigation strategies, issue tracking and resolution, actions, decisions and deliverables for stakeholders to ensure stakeholder visibility and continuous improvement
• Managed and monitored the execution of test scripts/test cases across business and technical teams to help the team deliver improved inventory availability capabilities that saved over $3 Million
• Coordinated Change management processes, organization readiness activities; and, reviewed updated training guides, job-aids and standard operating procedures (SOPs) to support the system post-delivery and implementation of applications

Confidential

Project Consultant

• Carried out initial project research, gap analysis and estimated cost and identified key deliverables
• Led project and requirement eliciting sessions for team members both onshore and offshore; and documented them for Business and IT stakeholders for prioritization and project funding approval
• Documented business and technical requirements, as well as business process flows to reflect as-is/to-be upon implementation of approved changes and enhancements
• Developed and documented change management processes
• Evaluated vendors and business partner contracts, licenses, and service level agreements (SLA) to ensure they are aligned with Target’s policies and to help the business prioritize and optimize return on investment

Confidential

Project Consultant

• Developed resource work breakdown structure and resource allocation for business systems development and enhancements
• Elicited, documented and communicated project and business requirements to stakeholders
• Coordinated and managed user acceptance test execution and reporting
• Managed and monitored the periodic and ad-hoc publishing of business intelligence reports in SharePoint from Microsoft SQL Server and DB2 data warehouses using Microsoft Access and Microsoft Business Intelligence Development Studio (BIDS) for stakeholders
• Created change management documents, on-boarding training documents and provided first level technical support to business users

Confidential

Project Coordinator

• Developed project management plans, communicated management plans, stakeholder management plans business cases, user acceptance testing plans, service level agreements (SLA) and scope of work (SOW) documents
• Provided project status updates on requirements, deliverables, issues, risks, and decisions via SharePoint and MS Office applications
• Worked closely with business architects, senior technical managers, global infrastructure representatives, corporate communications teams, and business partners to review, analyze and implement improved standard business process and Key Performance Indicators (KPIs) across business units
• Managed the development and roll-out of training documents and online tutorials for targeted users via face to face meetings and video conferencing (WebEx) as part of change management and business readiness
• Coordinated requirements workshops across business units and developed non-functional business requirements

Confidential

Software Quality Assurance Project Consultant

• Created and managed project plans, project status, project risks and consultants’ workload and schedule was optimized to ensure project team was engaged and focused on the prioritized tasks that deliver business value
• Performed resource assessment, training and on-boarding activities; also established standard templates that were re-used for other projects thereby increasing time savings and ensuring consistency in deliverables
• Developed test cases, test scripts, and requirement traceability matrices using Microsoft Excel, QA Director and JIRA
• Engaged in requirements analysis, functional and set up business users for successful User Acceptance Testing of the system

Confidential

Graduate Student Lab Consultant

• Confidential Graduate Programs in Software (GPS) resource
• Summer Academy computer and technology instructor for freshmen students
• Served as Teaching Assistant for database classes for both graduate and undergraduate computer science students
• Provided first level system and application technical support to students and guest users

Confidential

IT Consultant

• Coordinated project requirement sessions with clients, stakeholders and subject matter experts
• Created project schedules, assigned project tasks and tracked deliverables
• Developed data flow, interaction and activity diagrams for system enhancement and development
• Supervised the review and updating of training documents for end-users and business clients on site for professional certification exams

Confidential

IT Consultant

• Managed, monitored and provided status updates for the service delivery and tracked multiple on-projects
• Documented and communicated technical requirements for system configurations
• Developed and managed tasks for new service delivery and process enhancements