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Subject Matter Expert 3- Virtual Desktop Infrastructure Support Resume

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SUMMARY:

  • Result - oriented IT professional with experience in System Engineer/Project Management/ Network Support and optimizing performance of workstations peripherals, operating systems, networks systems, hardware’s, and software; including installation, configuration, and preventative maintenance. Supporting UNIX and Windows-based system and servers Resolved network connectivity issues. Provided service-focused technical support-both remote and onsite-to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction. Completed projects on schedule.
  • Architect and deploy VMware View desktop virtualization (VDI) and server virtualization solutions including (Connection Server, Composer Server, and Transfer Server). Configure VM Pool and ThinApp application to meet customers need. Responsible for developing standardized documentation and Developed Disaster Recovery Plan using VMware Site Recovery Manager and Commvault.
  • Performed a VMware Capacity Planner assessment. Documented the client’s existing infrastructure, technological assets and capabilities. Performed cost analysis supporting consolidation of physical servers into VMware.
  • Architect and deploy a scalable IAAS and SAAS for cloud environments to support client needs.
  • Developed, executed and maintained Commvault Simpana software for strategic clients.
  • Design of cloud infrastructure solutions for CA products including servers, storage, middleware, non-application software, networks to prepare OD/saas solution in Amazon AWS, VMware.
  • Amazon AWS-EC2,S3, ELB, CloudFront, Cloudformation, VPC, RDS, RDBMS Oracle 11g and VMware Virtualization, VMware VRealize Automation, ORCHESTRATION, server Infrastructure build design DEVOPS solutions.
  • Designed upgrade process that successfully moved large OpenStack customers from the Juno release to the Kilo release reliably, with no loss of state, and with simple rollback procedures that won acclaim from major accounts.
  • Designed, developed, build services include OpenStack Identity (keystone) for authentication, OpenStack Compute (nova) for compute, OpenStack Image service (glance) for image storage, OpenStack Networking (neutron) for networking, and potentially an object store in the form of OpenStack Object Storage (swift).
  • Experience in VMware vSphere Esx and Esxi 3.x/4.x/ 5.x. and Hyper V. With great knowable installing/configuring/maintaining, VMware vCenter, VMware Update Manager/ vCop. Update host firmware updates. Developed migration plans using vMotion, HA/DRS. Create and revised roles and responsibilities Create host profile and ensure that all hosts are up to standard. And also Developed Data Protection and Disaster Recovery Plan using VMware Site Recovery Manager (SRM). VMware Update Manager.
  • Experienced with MS Systems Center Solutions, including 2012 Suite. Supporting Microsoft Windows Operating Systems including Windows 2000, XP and Windows 7 and 8. Imaging OSD and configuration management with SMS/SCCM, Using best practice to deliver software and license management with SMS/SCCM. Asset management with SMS/SCCM.
  • Experience in administering Exchange servers 2003/2007/2010 and 2013 including Installed and configured Exchange Server, Transitioning and migration of Exchange Server from one version to the other. Install and Configure Mailbox Role, Client Access, Hub, and Edge Transport Server. Implementing Security by configuring Anti-Spam Agents in Edge Transport Serve. Configured E-Mail Address and add/ removing accounts. Back-up, and troubleshooting.
  • Perform implementing storage for multiple purposes and in monitoring storage systems handle responsibilities of developing techniques of improving the efficiencies of IT systems by leveraging storage capabilities. Responsible for maintaining the configuration systems of server as well as perform monitoring of backup systems. Handle the tasks of setting storage environment by following best standard and practices. Perform capacity planning and provisioning of storage systems
  • Implement remote transferring system to enable field engineers to relay work data to office, allowing engineers to meet critical deadlines. Developed web-based applications. Oversaw all aspects of cost and time estimation, budgeting, statement of works, project planning and scheduling.
  • Implemented security provisions and policies to prevent and monitor unauthorized access, misuse, modification, or denial of the computer network and network-accessible resources, data encryption and cookie management and application framework.
  • Provide network, systems, and security experience, knowledge, and solutions in a system and network-diverse environment. Protect confidentiality, integrity, and availability of information and information systems. Learn and experience, mentor and share.
  • Design, organize and deliver product awareness skills transfer, and product sessions for staff. Document technical factors such server load, bandwidth, database performance, and Brower and device types
  • Coordinated and supervised all aspects of projects until completion; set deadlines and assign responsibilities.

TECHNICAL SKILLS:

Systems: Windows 98/00/XP/ 07/08, Mac OS, Windows Server 00, NT, 03, 08, 2012, Linux/Unix (Red Hat).

Hardware: Cisco UCS 5108 B&C, Dell R610, HP c7000, Dell Equallogic, Dell power vault, Cisco ASA 5515, Dell 2950, Cisco 3750, Cisco 2960.

Networking: DNS, WINS, DHCP, TCP/IP, SMTP, FTP, VPN. Router, Switches

Languages: JavaScript, HTML, PHP

Tools: Intrusion Detection - Snort, Penetration Testing - Nessus, wireshark, Symantec Firewall, Seagate Backup, Norton Virus Protection Utilities, VMware (vSphere 4.x and 5.x, vCenter, EXS, EXSi, VDI, Site Recovery Manager (SRM). VMware vCenter operations manager (vcop), Hyper V, Commvault, MicroStation, AutoCad, GIS, Autodesk Revit, MS Office, Agile Project Management All Adobe Packages, Quark press, Web Designing Software.

PROFESSIONAL EXPERIENCE:

Subject Matter Expert 3- Virtual Desktop Infrastructure Support

Confidential

Responsibilities:

  • Create, review, and update VMware View implementation documentation. Which includes plans, guides, standard operating procedures" instructions, topologies, diagrams, illustrations, as-built drawings.
  • Provide on-site engineering, technical and personal knowledge transfer in support of VMware View. Support the current operating system and the SSA-developed desktop image on the Microsoft Windows workstations, laptops and tablets.
  • Work collaboratively with the Government Team to tune VMware View product configurations; optimize for performance and security.
  • Test and make changes, upgrades and patches to VMware View Servers including (Connection Server, Composer Server, and SSO Server, Web Server, AV Server) and Virtual Machine and ensure any change complies with the SSA Change Management process.
  • Troubleshooting all VDI Pools. And support the new Virtual Desktop Infrastructure (VDI) and the associated desktop images
  • Provide third-level support to problem records opened in Change, Asset and Problem Reporting System (CAPRS) by end-users and representatives. Participate in problem management reporting, resolution and documentation in CAPRS for the desktop environment. Manage the queue of problem tickets assigned via the CAPRS
  • Perform technical review of application and configuration changes via the DIET Change Control Board (CCB) process as assigned
  • Document configuration or procedural changes resulting from troubleshooting and problem resolution performed for inclusion in the desktop image via the CCB process
  • Documenting and testing required application and configuration changes for the desktop image as assigned via the DIET CCB process
  • Server builds, configuring, and maintaining Windows

Lead Senior System Engineer

Confidential

Responsibilities:

  • Create, review, and update VMware/CommVault product implementation documentation within ANG network environments. Which includes plans, guides, standard operating procedures" instructions, topologies, diagrams, illustrations, as-built drawings.
  • Provide on-site engineering, technical and personal knowledge transfer in support of VMware/CommVault products to designated team members on a daily basis.
  • Evaluate previous NCC-R deployments for compliance with the standard configuration and work collaboratively with NOSC and NCC personnel to correct any discrepancies found.
  • Work collaboratively with the Government to tune VMware/CommVault product configurations; optimize for performance and security.
  • Test and make changes, upgrades and patches to VMware/CommVault products and ensure any change complies with the ANG NOSC Change Management process.
  • Liaison with end customers to understand the specifics and solve customer-related issues within the ANG architecture.
  • Troubleshooting all ESX servers, virtual center, HA, V-Motion, DRS, SAN issues and day to day virtual machine performance issues and dealing with storage vMotion problems and working on P2V project.
  • Performed vSphere 4 vCenter installation, configuration and firmware updates on Dell R610 blade servers, upgrades of operating systems and designs systems enhancements. Developed migration plans and revised roles and responsibilities.
  • Designed, acquired and deployed a corporate VMware ESX and ESXi Server infrastructure with capacity for more than 30 servers.
  • Configure and manger Dell Equallogic ps6100e and Dell power vault 3220 ISCSI SAN arrays for both storage resource pool and backup array
  • Server builds, configuring, and maintaining Windows 2003/2008/2012 Server. Supporting Active Directory 2003/2008/2012 environment. Configuring and maintaining Exchange Server 2007/2010/2013. Configure and troubleshoot routers, switches, and firewalls, and the escalated issues above and beyond daily.
  • Network Administrator. Responsible for all aspects of systems configuration, managing, maintaining, Hardware install, performance, operation and responds to calls for support, diagnosing equipment and configuration issues with a variety of applications at user's desk, via e-mail, via phone and over a VPN.

VMware Technical Lead, Network Engineer, System Engineer

Confidential, MD

Responsibilities:

  • Performed a VMware Capacity Planner assessment. Documented the client’s existing infrastructure, technological assets and capabilities. Performed cost analysis supporting consolidation of physical servers into VMware.
  • Troubleshooting more than 18 ESX servers, virtual center, HA, V-Motion, DRS, SAN issues and day to day virtual machine performance issues and dealing with storage vMotion problems and working on P2V project.
  • Designing and Implemented VMware Lab Manager with 4 ESX 3.5 host. Working with different models of HP/Dell blade servers SANs and switches.
  • Deploying and managing private/hybrid clouds, in an automated manner using Virtualization and VMware Orchestration, built blueprints, templates, and rest API to connect to VMware vSphere in CA Cloud Service Management
  • VMware vRealize Automation to provision vms from standard templates and appliance based solution design.
  • Architected VMware farms for our PaaS hybrid implementation in AWS, Azure and CA datacenters.
  • Hands on experience in building Orchestration workflows, tasks and templates for VMware, Network profiles and storage SAN, NAS.
  • VCAC, VCOPS, vCloud, Network Virtualization - VMware NSX.
  • Establish SDDC with inclusion of vRealize and vSphere for VMware virtualized datacenter
  • Performed vSphere 4 & 5/ vCenter installation, configuration and firmware updates on Blade Infrastructure. Developed migration plans and revised roles and responsibilities.
  • Designed, acquired and deployed a corporate VMware ESX and ESXi Server infrastructure with capacity for 18 servers to support IAAS and cloud environment. Deployed Commvault solutions to meet project requirements.
  • Developing best techniques in storage enhancements activities. Performed the tasks of improving storage infrastructure, both for internal and external purpose. Maintaining file systems and storage arrays as well as provide technical support in handling various storage projects. Provided support in procurement of system parts and prepare records of the same for future reference. Installing storage to servers for providing effective working of storage systems. Backup of all sever data on a daily basis using Commvault and Data Domain.
  • Worked on Storage and Networking configuration to ensure allocated SAN, Fiber and networking infrastructure reflected specifications laid out in initial VMware farm design.
  • Monitor and Maintained physical and logical security of data networks and equipment. Install and maintain security infrastructure, including IPS, IDS, log management, and security assessment systems. Assess threats, risks, and vulnerabilities from emerging security issues. Update existing security policies and procedures, as well as creation and implementation of new security procedures. Assisted with the upkeep of network infrastructure including switches and load balancers. Assisted in migration of VPN concentrators to new project.
  • Using best practice to deliver software and license management with SMS/SCCM. Asset management with SMS/SCCM.
  • Server builds, configuring, and maintaining Windows 2003/2008 Server. Supporting Active Directory 2003/2008 environment. Responsible for continued design AD. Operation and security delegation of global Active Directory forest comprised of multiple domains, Established company wide security and configuration standards for Active Directory domain controllers.
  • Administering Exchange servers 2003/2007/2010 including Installed and configured Exchange Server, Transitioning and migration of Exchange Server from one version to the other. Install and Configure Mailbox Role, Client Access, Hub, and Edge Transport Server. Configured E-Mail Address and add/ removing accounts. Back-up, and troubleshooting.
  • SharePoint Administration: Maintain/create user accounts; Troubleshoot user reported issues, Integration of Workflows and WebParts into Sites, Page creation/maintenance, Maintain navigation menus.
  • Network Administrator. Responsible for all aspects of systems configuration, managing, maintaining, Hardware install, performance, operation and responds to calls for support, diagnosing equipment and configuration issues with a variety of applications.
  • Supporting UNIX and Windows-based workstations and servers. Working closely with consulting staff to maintain customer relationships. While performing network assessments, Make recommendations to the customer on best practices for their IT solutions and provide direction on those recommendations both internally and externally.

Design Architect / Project Manager

Confidential, VA

Responsibilities:

  • Architectural concept design and development ranging from commercial and retail to food and beverage facilities in Airports, Universities, Theme Parks, Travel Plazas. Also responsible for project management, as well as selecting and specifying furnishings and finishes. Review millwork and custom Furniture design. CAD manager, 3D design development. Construction Documents, Purchase Ready Furniture Specifications and Food Service Equipment and Cost Estimating.
  • Performed a VMware Capacity Planner assessment. Documented the client’s existing infrastructure, Developed migration plans
  • Performed vSphere/ vCenter installation, configuration and firmware updates on Blade Infrastructure. Developed migration plans and revised roles and responsibilities.
  • Designed, acquired and deployed a corporate VMware ESX and ESXi Server infrastructure with capacity.
  • Experience in administering Exchange servers 2008 including installation, back-up, troubleshooting, Configure Edge Transport Server, Implementing Security by configuring Anti-Spam Agents in Edge Transport Server.

Design Coordinator/ Assistant V.P. of Architecture Development

Confidential, WASHINGTON, DC

Responsibilities:

  • Successful participation in new capital ventures proposals including perational design development, Cad and graphic Design
  • Managing both equipment and interior design material library, designing and providing graphics and banners for stores
  • Reviewing of all architect’s drawings, putting together in house presentation materials for new business
  • Franchise, regional, and in-house development of different hospitality concepts
  • IT Support for workstations and server. Responsible for all aspects of systems configuration, performance, and operation
  • Assessed how well the existing technology supported the client’s business, the effectiveness & efficiency of the current deployment and how the recommended solutions could improve support, effectiveness & efficiency
  • Proven construction management assistant and oversight in following project facets: bidding, negotiating, subcontracting, equipment buyout, Cost Estimating, field inspection and acceptance.
  • Oversee complete project procurement of all necessary furniture, fixture, and equipment.
  • Participated in, scheduled and documented the program, schematic, design development and construction document phases.
  • Procured bids and provide onsite supervision of the contractors, and provide day-to-day project management for projects.
  • Successfully managed more than 4 million dollars of projects Managed the design and construction of over 90 national branded concept.

Site Engineer/ Inspector

Confidential

Responsibilities:

  • Perform various inspections ranging from Concrete inspection, Seismic Monitoring, and Soil Inspection on different sites.
  • Design development, GIS and Cad drawing for various engineering project.
  • Reviewing of all engineering drawings and putting together presentation materials for new business

Design Architect/ Project Manager

Confidential

Responsibilities:

  • Responsible for meeting with client to establish scope of work, Develop project plans and timeline. Develop schematic plan for presentation and client approval. Create complete Production drawing. Also responsible for Remodeling design, Review millwork and custom Furniture design, Creating Blueprint.
  • Monitor multiple projects and design teams through completion of construction documentation.
  • Assisting construction teams to deliver projects on time and within budget.
  • Minimize change orders by carefully reviewing final constructions documents and shop drawings.
  • Manage developed brand portfolio.

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