SUMMARY:

• Highly motivated, goal oriented with over 10 years of versatile experience as a strong Business Analyst and Quality Assurance Specialist.
• Solid experience in Gap Analysis, writing Business Requirement Documents (BRD) for large and complex accounts in diverse domains: Commercial Auto Insurance, Property & Casualty Insurance, Healthcare and Banking/Financial Services Industries.
• Highly skilled in project coordination as well as being adept at planning, organizing and coordinating meetings and presentations.
• Excellent communication skills and a professional demeanor gained through extensive interaction with clients.
• Experience in data conversion and data migration, solicits information from appropriate sources.
• Experience in conducting User Acceptance Testing (UAT) at both company and client premises.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
• Proficient in Microsoft Office Suite including Word, PowerPoint, Excel, and Visio.

TECHNICAL SKILLS:

MS Office: Excel, Word, PowerPoint and Visio

Databases: Oracle 8i/9i

Tools: TOAD, HP Quality Center, File - AID, FTP, Teradata, Power MHS, BRIO, TSO/ISPF

Languages: SQL, SQL*Plus

Methodology: Agile, Waterfall and Six Sigma

Platforms: Windows 95/98/00/NT/2000/XP

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Inside Sales Agent

Responsibilities:

• Responsible for selling Confidential and Confidential to inbound sales calls using a structured sales process.
• Persuade customers to buy by building customer specific values, product recommendations and always apply soft/hard closing techniques to seal the deal.
• Build and maintain customer rapport to establish and maintain a great customer experience.
• Use the art of persuasion to get customers buy in and minimize buyer’s remorse.
• Consistently i ncrease customer profitability by utilizing cross-selling and upselling techniques.
• Protect Red Ventures strategic position with external business partners by maintaining strict confidentiality and security measures when collecting highly sensitive information from the consumer.
• Stay within compliance guidelines and maintain integrity while selling with confidence.

Assistant Manager

Responsibilities:

• Managed different areas of the restaurant operations such as customer relations, vendor relations and inventory control.
• Supervised staff of front of the house and back of the house employees.
• Responsible for interviewing and hiring new staff members.
• Effectively monitored payroll throughout the day to make sure we stayed were within our expected forecast.
• Closed or opened the deli, which included creating, running and submitting various reports to upper management for daily and monthly forecasting vs. actual numbers.
• Conducted daily pre-shift meetings with staff.
• Educated and taught hourly staff ServSafe procedures, testing and provided certifications based on Jason's Deli requirements.

Senior Business Analyst

Responsibilities:

• Supported Corporate Tax, Regulatory Reporting and Funds Transfer Pricing(FTP).
• Analyzed enterprise data warehouse and business intelligence systems, including source systems, to identify and document complex data mapping, business rule analysis, functional and non-functional requirements.
• Responsible for user acceptance testing and system integration testing.
• Created, updated and/or maintained project documents, such as (but not limited to): business request forms (BRD’s), data mapping, issue log, test scripts, etc.
• Acted as a client liaison.
• Built and maintained SQL queries for testing purposes.
• Provided day to day production analysis support to ensure data integrity.

Senior Business Analyst

Responsibilities:

• Supported Balance Sheet Management with forecasting and trending.
• Analyzed enterprise data warehouse and business intelligence systems, including source systems, to identify and document complex data mapping, business rule analysis, functional and non-functional requirements.
• Responsible for user acceptance testing and system integration testing.
• Created, updated and/or maintained project documents, such as (but not limited to): business request forms (BRD’s), data mapping, issue log, test scripts, etc.
• Acted as a client liaison between Balance Sheet Management and the System of Record.
• Built and maintained SQL queries for testing purposes.
• Provided day to day production analysis support to ensure data integrity.
• Validated Month End verification for over 60+ SOR’s.

Senior Business Analyst

Responsibilities:

• Defined comprehensive user requirements. This included but not limited to the development and execution of effective test plans based on project requirements and system specifications.
• Conducted in-depth systems specification walkthroughs with customer/business partners to identify processing methods and to successfully meet and exceed client expectations.
• Migrated clients from Confidential ’s numerous legacy systems to Confidential ’s end-state environment by data mapping all relevant fields.
• Designed and maintained algorithms/programs written in SQL and structure necessary for processing client data.
• Developed SQL queries/ran Brio to produce customized reports as requested.
• Analyzed test results and communicated results to internal/external business partners.
• Worked with vendors to resolve issues surrounding specifications throughout the systems development process to ensure quality of automation.
• Provided technical support for clients using on-site Confidential software.
• Made use of File Aid from the Mainframe to manipulate data.
• Assumed leadership role by mentoring new hires on various systems used to perform their job as a Business Analyst.
• Trained and provided refresher courses in a classroom setting on Microsoft Outlook for the entire Melville, NY location. This entailed creating a user guide for fellow employees.