SUMMARY

• 13+ years of experience in IT industry involving Business Requirement Analysis, Quality Assurances, Design, Development & Maintenance of HP/OPEN TEXT Exstream Dialogue and IBM mainframes applications.
• Including work experience in Healthcare, Banking, Retail and Financial domains, in some of the world’s leading Healthcare Insurance and Banking firms like Wellsfargo, Humana Inc, Bank of America, Barclays, JP Morgan Chase.
• Have extensive expertise in HP/OPEN TEXT Exstream Dialogue, COBOL, DB2, JCL, VSAM, CICS, MQ and mainframe utilities & tools like Endevor, ChangeMan, Control-M, File-Aid, SPUFI, and Xpeditor.
• Extensive qualification in all facets of information systems methodology. Involved in all phases of the SDLC from Initiation, Planning, Requirements Gathering,, Implementation, Maintenance, and project closure phases.
• Highly proficient in Requirements Management, Performance planning, Monitoring and forecasting, Functional Specifications, System Design Specifications, System Requirement Specifications, Requirements Traceability Matrix, and Data Collection/Analysis and documentations, with hands-on experience in different techniques like Interviewing, Brainstorming, Job Shadowing, and System Study.
• Involved in CA7 Batch job scheduling, monitoring and optimization.
• Have very good exposure in attending User meetings, documenting user requirements and creating User manuals, conducting training sessions as well as day-to-day Production support.

TECHNICAL SKILLS

Operating Systems: IBM Mainframes, MVS, Win NT, Win XP, UNIX

Databases/files: DB2 (AIX and MVS), Oracle, VSAM files, MS-Access

Programming Languages: COBOL, SQL, JCL, CICS

Version Control : Changeman, Endevor, Panvalet

Scheduling Tools: CA-7

Other Prog. Languages : Exposure to SAS, VB

Other Tools: Exstream Dialogue (6.xx/7.xx/8.xx/9.xx) AFP Studio (AFP Viewer 5.4/6.0),AFP Compare, Adobe InDesign CS5.5.

Design Tools: Microsoft Visio, Business Process Modeler (BPM)

Debugging Tools: XPEDITOR, IBM DEBUGGER

Mainframe Tools : FILE- AID, FILE MANAGER, TSO/ISPF, SPUFI

PROFESSIONAL EXPERIENCE

HP/OPEN TEXT/Open text Extreme Dialogue Consultant

Responsibilities:

• Good exposure in creation of Statements, Invoices, Letters, Documents, notices and Billing Applications.
• Primary business responsibilities included reviewing or creating prototype, proof-of-concept and providing the required sizing or effort estimation to the customers.
• Involved in design solutions of small, medium and large-scale applications and willing to take on increasingly complex tasks in putting together document composition, print and archive services for letters, statements, notices, invoices and postcards in PDF and AFP formats using Exstream Dialogue version 8.0.307.
• Delivered customized rules, formulas, functions in Exstream Dilaogue based on business requirements.
• Involved in all phases of Exstream development such - Data variable mapping, creation of various objects, designing of the pages, development of the rules, Unit/Integration testing, packaging the application to create the PUB file and pushing the Exstream code to QA/UAT environments of Mainframe and scheduling.
• Worked on page components like; Text boxes, Tables, Section tables, Flow Frames, Logos, Pictures, Colors, Tag Sets, Flow Headers.
• Created Statements, Letters, Invoices, Checks, and Coupons using static and dynamic data from data files.
• Extensive knowledge about Variables and Data Mapping of Print file, Columnar, Delimited, and XML data files.
• Well versed with the Interface between Dialogue and Mainframe environment and the corresponding file transfer method for Data, PUB, PDF and AFP Files.
• Review requirements with business partners, providing feedback and/or comments, and troubleshoot any implementation issues; consulting on Technical Builds.
• In depth knowledge of document compositions, style sheets, variables, tables, document flow. Monitor and troubleshoot observations or concerns related to dialogue development-to include researching issues/defects to determine root cause.

Environment / Tools: Exstream Dialogue 8.0.307, Streamweaver AFP Viewer, Adobe Photoshop 7.0, Elixir DesignPro Manager, JCL, VSAM, Cobol, NDM, Endevor, CA7.

HP/OPEN TEXT Extreme Dialogue Consultant

Responsibilities:

• Good exposure in creation of Statements, EOB, Letters, Documents, notices, invoices and Billing Applications.
• Coordinated Client Design reviews and identify any applicable Change Requirements
• Created annul enrollment statements for members in PDF and AFP format using Flat file/XML feed to HP/OPEN TEXT Exstream dialogue versions 7.0.602, 8.0.316 and 9.0.102.
• Monitor and troubleshoot observations and/or concerns related to dialogue development-to include researching issues/defects to determine root cause.
• Driver file mapping and understanding of how to map variables to be used in document creation. Workflow and basic knowledge of document compositions, style sheets, variables, tables, document flow, and Desktop publishing knowledge and Detailed application analysis experience (unit testing).
• Unit testing using Exstream Dialogue Manager, Dialogue Designer and AFP Viewer
• Created annul enrollment statements for members in PDF using Flat file/XML feed to HP/OPEN TEXT Exstream dialogue versions 7.0.610.
• Participated in requirements gathering, design, development, integration testing, user acceptance and regression test activities.
• Communication and coordination with client and end-user community in Providing Technical Support in Break Fix and work requests activities.

Environment / Tools: Exstream Dialogue (6.xx, 7.xx, 8.xx, & 9.xx), JCL, Adobe InDesign CS5.5, AFP Viewer/Compare tools, SQL, IBM DB2 database, MQ, File Master, Microsoft Visio, Notepad++

Senior software Engineer

Responsibilities:

• Participated in requirements gathering, design, development, integration testing, user acceptance and regression test activities.
• Create As-Is Visio documents System depicting all important functionalities in current system.
• Create To-Be system Design Documentation and Detailed Design documents.
• Preparation of Component architecture diagrams to map to use cases and flow models.
• Identify issues in current architecture of the application and propose solutions.
• Risk Mitigation: Identified risks and created contingency plans for high impact risks.
• Created Quality Management Plan & ensured that the quality expectations are met for the project.
• Coordinated Client code reviews and identify any applicable Change Requirements.
• Coordinated with other application areas and identify the best-fit possibilities for the new application being developed.
• Captured project Metrics periodically to track milestones and also to prepare project closure reports towards the end.
• Responsible for delivery of maintenance requests, Small enhancements, Major enhancements, New application development.
• Client Interaction - Single point of contact for the entire service Scheduling portfolio. Interact with client managers on Delivery, Satisfaction, Resourcing aspects.

Environment / Tools: COBOL, JCL, IBM DB2 database, VSAM, CICS, Microsoft Visio, CHANGEMAN, XPEDITOR, MQ series, DB2 Stored procedures, AQT.

Software Engineer

Responsibilities:

• Participates in work product reviews and daily operations meetings and provide ticket status.
• Break fix/resolution to the issue.
• Gathering the requirements by directly interacting with the business partners and estimating the effort required for each Work request.
• Jobs Monitoring and fixing within the SLA if any ABEND occurs.
• Handled Level-2 activity, managing escalations and resolving queries as per SLA goals.
• Communication and coordination with client and end-user community in Providing Technical Support in Break Fix and work requests activities.

Environment / Tools: COBOL, JCL, IBM DB2 database, VSAM, CICS, Microsoft Visio, Endevor, XPEDITOR.

Software Engineer

Responsibilities:

• Analyzing the existing system.
• Coding and unit testing.
• Preparing test case and test plan.

Environment / Tools: COBOL, JCL, IBM DB2 database, VSAM, Endevor

Software Engineer

Responsibilities:

• Analyzing the existing system.
• Coding and unit testing.
• Preparing test case and test plan.

Environment / Tools: COBOL, JCL, IBM DB2 database, VSAM, Endevor