OBJECTIVE:

Looking for an opportunity in a challenging environment that would best utilize my technical and inter-personal skills and benefit from my background in the field of software testing, programming, debugging and software quality assurance.

SUMMARY:

• Over 5 years of experience in Software Quality Assurance and Software Testing of Client/Server Applications and Web based applications.
• Excellent experience in preparing Test Plans, Test Scripts, Test Cases and Test Data.
• Review requirements documentation in order to clearly identify priority and impact of test cases.
• Strong skills in System Development Life Cycle (SDLC) concepts, CMM and QA Life Cycle methodology.
• Excellent experience in manual testing and automated testing using tools like Quality Center, Quick Test Professional and Clear Quest.
• Extensive experience in running various kinds of tests such as Unit, Functional, Regression, Integration, System, End to End, Performance, Load, Stress, Backend, Black Box, User Acceptance Test (UAT) for Web (N-Tier) and Client/Server Applications.
• Strong skills in Database Testing and thorough knowledge in SQL/PL*SQL.
• Excellent experience in working with various databases like Oracle and SQLSERVER.
• Very good experience in using bug tracking tools like IBM Clear Quest.
• Possess knowledge about various Internet Protocols like HTTP, FTP and SMTP.
• Expertise in Analysis of Requirement documents, Design documents & Business Rules.
• Very Good experience in using Automated Tool Quality Center in Client Server, Web-Based and Database Applications.
• Good knowledge of J2EE, Java Script, HTML, XML, and .NET Applications.
• Professional experience in testing Financial, Telecommunications, Insurance and Automotive applications.
• Excellent written and Verbal communication & interpersonal skills.
• Excellent team player with very good communication skills and leadership qualities.
• Highly dedicated to produce professional work with highest quality and creativity.
• Ability to build and maintain strong working relationship with all levels of management.
• Ability to maintain professional demeanor in high-stress situations.

TECHNICAL EXPERTISE:

Testing Tools : Quality Center, QTP and IBM Clear Quest.
Scripting Tools : Java Script, VB Script and Shell-Scripting.
Languages : C, C++, SQL, PL/SQL, HTML and TSL, Asp.Net, VB.Net, C#.
Front-end tools : Developer 2000 and Visual Basic.
Databases : Oracle, SQL Server 2000/2005/2008, MS-Access.
Servers : Java Web Server and Web Logic.
Internet Protocols : TCP/IP, FTP.
Hardware : IBM PC and Compatibles and HP.
Operating Systems : Windows 2000/2003 /Vista/XP and UNIX.

EMPLOYMENT HISTORY:

Confidential
Dover, NH Feb 2010 - Present
Position: QA Tester/Analyst

Liberty Mutual Group, more commonly known by the name of its primary line of business Liberty Mutual, is a diversified global insurer and the fifth largest property and casualty insurer in the United States based on 2009 direct written premium. It is the 71st company on the Fortune 500 list for 2010. Based in Boston, Massachusetts it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation , commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety.

Project description: Worked on a project for online policy management for family and individual insurance. It is a web based application accessed by existing and potential customers. After logging in, the module provides the facility of payment of bills, review of policies and information about new policies. The module also provides free rate quotes for Auto, Home and life insurance. Quote module provides easy and specialized search through facilities like key code and personal invitation number.

Responsibilities:

• Reviewed Business Requirement and Software Specification Requirements to achieve better understanding of the Application.
• Prepared Test Plan and Test Cases.
• Executed Test Cases and Gathered Test Execution results.
• Tested the Functionality of the application through manual Testing.
• Developed Test Scenarios and Test Procedures based on the test requirements.
• Created Test Cases manually for Functional testing based on the Functional areas and Use Case documents.
• Created, maintained and updated test strategy, test conditions, test cases and regression testing based on business requirement.
• Prepared automated scripts for Maintenance and Regression testing.
• Analyzed existing and planned business processes. Documented workflows and created functional specs for development.
• Performed Front End and Functionality Testing using QTP
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different datausing QTP.
• Performed Back end testing using SQL queries to access the main database.
• Coordinated all the database changes to the development and test databases.
• Performed extensive functional GUI level testing and wrote /modified tests from scratch.
• Implemented T-SQL/SQL Scripts and Wrote SQL queries to validate data.
• Developed test cases and scenarios in accordance to the technical specifications and project plans provided by the appropriate business analysts.
• Performed Sanity, Smoke, Functional, Security, Configuration and User Acceptance testing manually.
• Tested the Application in different Web Browsers and on Multiple Platforms-UNIX, Linux and Windows.
• Manually tested calculationsof home and auto insurance rates and dividends using MS-Excel and cross checked for results data.
• Performed calculations on Excel sheet to estimate how much life insurance a person needs, based on the debts customer has.
• Used Quality Center togenerate reports.
• Used Quality Center, for test planning.
• Used Quality Center to invoke the scripts and initially performed the baseline testing, as well as, organized all the scripts systematically and generated reports.
• Work in conjunction with the Requirements Analyst and other testers to create and organize Software Requirements in Quality Center.
• Quality Center was used to create the Test Plan, store the test cases and run the test cases.
• Involved in creating test set in Quality Center and exporting test cases in to Quality Center.
• Involved in installation of the Quality Center and used Quality Center for requirements management, planning, scheduling, running tests, defect tracking, managing the defects and executing the test cases.
• Reported server performance under test conditions.
• Performed extensive manual testing on different modules.
• Developed Test Matrices on a weekly basis.
• Involved in meetings to identify new structures and modification of existing structures as necessary for the application under test.
• Involved in User Acceptance Testing.
• Performed Front End testing and Back End testing using Black Box testing methodology.
• Performed Security Testing of the application to ensure proper user authentication.
• Tested the application compatibility with IE and Mozilla Firefox browsers.
• Provided test plan, daily reports on the functional or performance testing effort.
• Wrote Test Summary Report at the conclusion of the test cycle.
• Conducted manual functionality and regression testing for each build and version.
• Documented errors and implemented their resolutions.
• Generated the detailed reports of the bugs and pass-fail report.
• Report bugs/defects in the Clear Quest and ensure problem resolution is communicated in a timely and effective manner between Developers, Lead QA and Project Manager

Environment: .Net, J2EE, Java Script, HTML, Oracle, Quality Center, QTP , Clear Quest ,TOAD, SQL Server, Windows, UNIX.

Confidential
Chicago, IL Jan 2009-Dec 2009
Position: Software QA Tester

Sprint Nextel offers a comprehensive range of wireless and wire line communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 49.9 million customers at the end of 2009 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States.

Project description: The project involved testing Web-based applications of Sprint Nextel. These applications were being developed to allow its customers to access their accounts, pay and view bills online, upgrade their plans and handsets, make changes to their plans, tracking new orders.
Every new customer has to register with Sprint.com using a User ID and Password. The online application allowed its customers secured login session in addition to viewing statements history, billing and payment information. I was involved in testing of customer billing, order entry, and security management.

Responsibilities:

• Involved in Preparation, Reviewing and Execution of test cases.
• Involved in writing Test Plan for the web application after analyzing the specifications and business requirements
• Performed End-to-End Manual Testing of the application.
• Wrote several Test Cases for testing various functionalities.
• Security testing ensured the application business logic, and also helped identify and patch all the vulnerabilities of the application.
• Performed Functional, Navigation, Regression and Smoke tests on the new enhancements added to the web application in different environments like UAT, Stress and finally in Production.
• Planned and documented Test cases for Functionality, Security, Performance, Database and Acceptance testing.
• Used various queries to validate and populate data into a table.
• Developed Test cases and Test scripts to fully validate the functionality, and ensure that the application meets all the security and privacy requirements.
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort.
• Wrote SQL Statements to extract Data from Tables and to verify the output Data of the reports.
• Configured test environment for specific test cases, created test data, and executed automated and manual tests, documented results, and updated defect tracking systems in Clear Quest.
• Performed extensive functional GUI level testing and wrote /modified tests from scratch.
• Created and executed automated test scripts.
• Involved in User Interface testing, Usability Testing, Functionality Testing and Smoke Testing of the application.
• Conducted User Acceptance Testing before the initial release when the project reached the final phase prior to deployment.
• Monitored and planned tests and test scripts using Quality Center, and also used its bug reporting capabilities to track document bugs.
• Provided complete information to the developers to understand the bug, get an idea of its severity and about its reproducibility.
• Performed compatibility testing on various browsers and operating systems to ensure excellent user acceptance.
• Created test cases as well as modified and reviewed test cases developed by other testers.
• Worked closely with Developers, Business Analysts, and User Representatives and participated in the product design process including specification and other document reviews.
• Perform installation, maintenance, and system support for testing tools. Wrote test cases and test scripts for functional and integration testing.
• Reported bugs/errors using Clear Quest and ensured issue/problem resolution is communicated in a timely and effective manner between Developers and Lead QA Analyst.

Confidential
Carmel, IN Jan 2008-Dec 2008
Position: Software QA Tester

KAR Holdings, Inc. is the holding company for ADESA, a leading provider of wholesale used vehicle auctions whose operations span North America with 60 used vehicle sites, Insurance Auto Auctions, Inc., a leader in total automotive loss control and specialty salvage services in the United States whose operations span North America with 145 sites and Automotive Finance Corporation, the premier capital funding source for the used vehicle industry with 94 sites across North America.

Project description: Toyota Dealer Direct is a web-based system for grounding and purchasing Toyota/Lexus off-lease vehicles. It enables Toyota/Lexus Dealers to purchase these units directly from Toyota Financial Services (TFS) Lexus Financial Services (LFS) prior to them reaching a traditional auction. This service is only for off-lease vehicles grounded at a Toyota/Lexus dealership. Dealer Direct “Online Auctions” are held twice daily, Monday through Friday. Only Toyota/Lexus dealers may participate in these auctions.

Responsibilities:

• Analyzed the software functionality.
• Developed test plans based on an understanding of the business functionality and the software testing methodology.
• Reviewed the User Requirements Document and prepare the detailed Test Plan and Test Criteria for the testing effort using Quality Center.
• Develop & Automate Data Validation Test Cases to test the application.
• Performed System Testing.
• All the issues that came up during the testing process were tracked and logged in Clear Quest as defects.
• Used Quality Center for execution of manual test scripts.
• Developed a test plan and modified the test plan when required in later stages of testing. Tests were tracked, reviewed, analyzed and compared using Clear Quest.
• Conducted Multi-User, Smoke and System testing.
• Supported testing and development environments (i.e. backups, restores, version control of source, targets, and data), Liaison with the systems administrators.
• Performed Performance Testing to identify abnormalities in the web application.
• Developed test cases based on business and functional requirement.
• Conducted Regression testing, Integration testing and User acceptance testing for various combinations using Manual and automated tools.
• Tested the final application for Usability testing to verify whether all the User Requirements were created to by the application.
• Monitored the defect tracking process using Clear Quest, trouble shooting and generating customized graphs and reports for the client.
• Maintained Requirement Traceability Matrix (RTM).
• Maintaining status reports and communicating with the Management regarding progress of work.
• After successful development and testing of the product, participated in User Acceptance Testing, product release and deployment to end-user.

Environment: Oracle, Windows NT, UNIX, Quality Center, Clear Quest,HTML, XML, IE.

Confidential
McLean, VA Feb 2007-Dec 2007
Position: Software Quality Assurance Engineer

Capital one is diversified financial services company offering a broad array of credit, savings and loan products to customers. Application consists of many modules like Apply on line, Access account, Debt Consolidation, Home Equity, Contact us and more. Customers can easily access their accounts related information through the Internet and can also get the complete information of different types of credit cards they can apply. Capital one provides reply to the request of credit card request is send to the individual through Internet immediately.

Project description: The project was a web- based application that enables the company's customers to accounts through the websites. This application enables the credit card account holders to login to their account online and manage their account center. Features such as tracking of charges and payments before they get their paper statements, view and pay bills, recent activities, past statements, payment history are provided.

Responsibilities:

• Participated in collecting and analyzing the business requirements.
• Used Quality Center to manage test procedures.
• Part of the process of writing test strategies, test plans and test cases for manual and automated testing.
• Performed front end, back end, GUI, Functionality, Security testing on the application.
• Involved in Manual User acceptance testing with various combinations.
• Involved in Regression and smoke testing for the new build functionality testing.
• Worked directly with developers to report discrepancies and to resolve defects and track changes to status.
• Involved in planning and creating Test scenarios and Test objectives to ensure that the system modification will meet the specified business requirements.
• Performed Data Driven Test scripts for reading multiple data.
• Used Quality Center to create report.
• Used Quality Center to analyze the results of playback.
• Used Clear Quest for bug reporting and tracking.

Environment: Oracle, Windows NT, UNIX, Quality Center, IBM Clear Quest,HTML, XML.

Confidential
New Brunswick, NJ Nov 2005-Dec 2006
Position: Junior QA Tester

Confidential is a global American pharmaceutical, medical devices and consumer packaged goods manufacturer founded in 1886. The corporation's headquarters is located in New Brunswick, New Jersey, United States. Its consumer division is located in Skillman, New Jersey. The corporation includes some 250 subsidiary companies with operations in over 57 countries.

Project description: The project involved an application for the client’s Global Supply Chain Management initiative which was an effort to eliminate many of the impediments to efficiencies in the current global supply chain environment (including the areas of Planning, Inbound Fulfillment, Product Creation and Sourcing).

Responsibilities:

• Participated in collecting and analyzing the business requirements.
• Used Test Director to manage test procedures.
• Part of the process of writing test strategies, test plans and test cases for manual and automated testing.
• Performed front end, back end, GUI, Functionality, System level testing on the application.
• Involved in Manual User acceptance testing with various combinations.
• Manual Testing was done to perform functional testing on the User interface.
• Involved in Regression and smoke testing for the new build functionality testing.
• Perform Manual and Back-end testing using SQL in Oracle relational database.
• Prepare Requirements Traceability Matrix to ensure the progress on a regular basis.
• Involved in business meetings with developers and other testers.
• Generated test execution reports and release status assessment report.

Environment: Test Director, Windows 2000/NT, Oracle, SQL server.

Education:

Bachelor of Science in Computer Science