SUMMARY:

• Over 5+ years of multifaceted experience in software/System development with involvement in different phases of the Software Development Life Cycle ( SDLC ), focused on Business Analysis, Software Development, and Quality Assurance; with emphasis on the Healthcare, Mortgage (LOS), & Ecommerce domains.
• As a Quality Analyst, proficient in requirement analysis, test plan design, test case execution using HP Quality Center, JMeter, & SOAPUI .
• Have excellent understanding of all stages of the Software Testing Life Cycle ( STLC ) to perform Functionality, Usability, and Performance testing and web service testing. As a developer, experienced in Java programming, Web development, Android development, and Database design.
• Worked in projects with various methodologies like Agile (Scrum & Kanban) and Waterfall Models and in different capacity as effective and efficient Team Lead and Team Member.
• Excellent verbal and written communication skills to interact with the stakeholders (Subject Matter Experts (SMEs), managers, developers, QA teams, and end users) and IT team by planning, organizing, and leading the analysis of critical business problems, and to develop deliverables like Tests Plan, Business Requirements Document (BRD), Functional Specification Document (FSD), Use Case Models, Wireframes, and Data Dictionary
• Strong technical BSA Skills necessary to handle all aspects of tasks required, including analytical, technical, problem solving, information gathering skills, business - to-IT translation of requirements, and use case development
• Comprehensive knowledge of business processes, with hands on experience on Software Development Life Cycle (SDLC) in various methodologies like Agile Scrum, Kanban, and Waterfall Models
• Applied knowledge of STLC tools like X-code, POSTMAN, Charles, Android Studio & Web IDE etc.
• Proficient in the use of requirements Management Tools like IBM Rational RequisitePro for managing requirements, Test Management Tools like HP Quality Center for managing Test Cases, Testing tools like BrowserStack, SoapUI & JMeter for testing, and other tools like MS Visio, Mockflow for business modeling
• Expertise in analyzing requirements and preparing test strategy and test plan and creating test cases based on the functional and nonfunctional requirements
• Execution of test cases and recording defects using tools like ALM
• Executed Cross-browser testing for browsers like Firefox, IE, Chrome, Opera, Safari on different platforms using BrowserStack
• Experience in mapping the traceability from technical specifications and requirements to test scenarios and test steps using Requisite Pro and ALM
• Experienced in testing types such as System testing, Integration testing, Functional testing, Sanity testing/Smoke testing, Regression testing, UAT Testing, Performance Testing
• Experienced in executing performance tests for web applications using JMeter
• Tested Web Services using SOAPUI
• Experienced in Mobile Testing in Android, iOS and Native platforms using TestFlight, HockeyApp, Cordova, Emulator, iOS SDK, Android SDK, Perfecto, Keynote, and Appium
• Good understanding of SQL, HTML, XML, and Java
• Strong knowledge of the Health Insurance Portability and Accountability Act (HIPAA) transaction code set rules EDI 837, 835, 834, 277, 276, 271, 270 and ICD9 - ICD10
• Experienced working with distributed onshore and offshore distributed teams
• Ability to work as a team leader and a team member in an environment that may change priorities on a day-to-day basis

TECHNICAL SKILLS:

Language: CSS, HTML, Java, SQL, JavaScript, jQuery, PHP, & XML

DBMS: MS Access, MS SQL Server, MySQL

Operating System: Linux, OSX, Microsoft Windows, Android, iOS

Testing Tools/ Defect Tracking Tools: HP Quality Center, ALM, JMeter, SoapUI, QTP, TestFlight, Hockey App, Perfecto, Keynote, Charles Proxy

Business/ Data Modeling Tools: IBM Rational RequisitePro, MS Visio, MS Project, Rally, Confluence, JIRA

Methodologies: Agile (Scrum & Kanban), Waterfall

Other Tools: Android Studio, Eclipse, Cordova, Xcode, Xmind, MS Office Suite, Charles Proxy

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Sr. QA Tester

• I am presently working in the Service Delivery Operations team that supports the Federal Employee Program (FEP) side of the releases and projects in Confidential .
• Collaboratively worked with business analysts, developers, leads and customer SME’s
• Analyzed business rules, functional requirements and specifications to create test plans and test cases
• Lead Defect Management and Automated Regression Testing Team
• Created and Maintained Traceability Matrix to ensure test coverage of all requirements
• Extensively used the IBM CICS/blue (Customer Information Control System) legacy mainframe based tool and the Claims Front End tool CFE/PRAP (Pre-adjudication Project) to create and process claims for adjudication and for claim file drops
• Performed functional testing, User acceptance testing, regression testing, backend testing, parallel testing, sanity testing, and smoke testing
• Created various dental, professional and institutional claims in different cycle (Test) regions based on the test cases and released them to see the status in Federal Employee Program (FEP) Direct application for approvals, denials or deferrals
• Performed detailed testing to check for Benefits determination, Claims Payment, Pricing, Member Accumulator update, claim lock, claim adjustments, claim increments
• Retrieved claims data from different test environments by executing SQL queries in MS SQL Server.
• Wrote simple to complex SQL queries to verify the database tables for the data inserted from the CGUI
• Scripting automated tests using Jmeter, JUnit and in Java with Selenium
• Used SoapUI API testing tool to test the CGUI web service
• Performed backend GET and POST API calls to test the CGUI web service
• Created daily status reports and graphs in ALM to provide updates, test execution evidence, claims throughput, deferrals and corporate claim recycle figures to the project manager
• Responsible for running scripts through HP QTP to perform regression testing. This involved using QTP to process the claims through the claims tool CICS and check for claims finalization
• Reporting defects, debugging issues by analyzing different logs
• Collaboratively worked with developers, business analysts to discuss technical problems and helped in verifying defect fixes
• Worked on Rational Clear Quest for change for processing software change requests or functionality changes.
• Performed parallel testing by running VB Excel macros on the CICS tool and extracting the data from production and test claims for comparisons and verifying the alignment between production and cycle environment.
• Identified issues with the testing tools and the environment configurability and reported to the Lead.
• Created ICD 10 acceptance scenarios based on the functional specification provided by FEP Operation Center.
• Tested claims with ICD 9 and 10 code combinations for different validity and compatibility edits issued in FEP direct based on the memberships, eligibility of benefits and pricing calculations
• Checked EDI 837 files for compatibility and segment/loop errors
• Created claims in the Unit Integration Test (UIT) environment, verified loop/segments required by pulling the XML or EDI X12 file and verified the data against the 837 Transaction Set for HIPAA
• Utilized the Optum system to transform the X12 file to loops and segments
• Participated in daily scrum, sprint planning, sprint review, sprint retrospective, and backlog refinement meetings
• Used Testflight to beta test myBlue Member App
• Validated data consistency between CGUI, FEPDirect, CISC, and Myblue Member App
• Analyzed reports from Hockey App to track crash occurrences and triggers

Environment: ALM, JIRA, CGUI, IBM Mainframe, Jenkins, HP QTP, Selenium, SOAP UI, TestFlight, HockeyApp

Confidential, Irvine, CA

Software Quality Engineer

Responsibilities:

• Leveraged agile framework for software development and testing activities.
• Used Agile Kanban methodology, to manage the incremental processes of Software Development based on priority levels.
• Worked alongside DEV, BA and fellow QA team members, each sprint to relay builds from Dev environment to production.
• Created test cases in Gherkins and BDD syntax, using Testrail and used Jira for creating and managing defects.
• Performed smoke, sanity, performance, regression, A/B testing, black and gray testing.
• Performed manual testing to validate Links, Buttons and Email receives.
• Used Slack for group communication and BUILD distribution.
• Used Postman to simulate HTTP request/response protocols of integrated microsystems and third-party apis.
• Used Postman to access various microsystem endpoints and their constituent XML payloads; validated integration during testing.
• Inspected elements of mobile native browser User interface using Mozilla Web IDE extension tool.
• Used MS SQL in running SQL queries for database validations against front end inputs.
• Responsible for deploying builds from Dev environment to staging Environment,
• Using Hockey App tool; ensured Build satisfaction of Staging Criteria before deployment.
• Manually tested Native, Hybrid and Web-based Apps on both ios and Android platforms.
• Tested mobile applications using emulators which ran on Android Studio (Sdk).
• Used SDK (DDMS) for debugging and capturing Android Crash logs.
• Used Charles Proxy for debugging and monitoring incoming and outgoing packets, from mobile devices to servers.
• Throttled network settings using Charles Proxy to observe application behaviors across parallel platforms and devices.
• Monitored request to and accessed responses from third party Web services using XHR (XML Http Request) in Developer tools.
• Conducted AG web service Performance testing using RPT; identified real time performance issues and bottlenecks in PROD, leveraged by RPT functions like data pooling, scripting and reporting.
• Worked time consciously with QA team in each sprint, to ensure quality and completion of QA duties, in STAGING environment.

Environment: Slack, Android SDK, Mozilla Web IDE, Hockey App, MS SQL, Jira, Testrail, Postman, Gherkins

Confidential, Glendale, CA

Quality Analyst

Responsibilities:

• Actively involved in all the stages of the software testing life cycle (Test Planning, Test Analysis and Design, Test Implementation, Evaluating Exit Criteria and documentation, Test Closure Activities)
• Reviewed and analyzed Business Requirement Documents, Functional Requirement Documents, and Detail design documents to determine testability of requirements
• Collaborated with testing efforts of the healthcare management system so that it conforms to HIPAA compliance standards and EDI transactions 835 and 837
• Participated in review meetings with the development team, project manager and business managers and the Health Business group to gather input for creating the Test Plan and Test Specifications.
• Prepared the Test plan, executed manual test cases and identified defects based on given requirements
• Automated test cases using HP Quick Test Professional during the regression and integration testing stage
• Conducted back-end and Web services (SOAP) testing using HP Quick Test Professional
• Created various scenarios using the Recovery Scenario Manager feature of QTP
• Documented and analyzed defects using HP Quality Center and tracked them to completion
• Identified testing risks and contributed to the overall management of project risk plans and escalates issues pertaining to quality.
• Developed Requirement Traceability Matrix (RTM) to ensure complete test coverage
• Generated SQL queries to conduct Data Integrity Testing to ensure coherence between the data entered in the front-end UI and the data reflected in the backend database.

Environment: HP Quick Test Professional, Quality Center and Load Runner, SQL Server, MS Word, MS Excel

Confidential, Glendale, CA

Quality Analyst

Responsibilities:

• Analyzed and reviewed requirements from the business analyst teams
• Analyzed Business and Functional specifications and interacted with Business analyst for formulation of test Plan, and test cases
• Documented detail test cases, test scripts and expected results in Quality Center
• Created traceability matrix to match the test cases to the requirements and ensure full test coverage
• Actively participated in Scrum meetings, reviews and developed test scenarios
• Helped QA Lead in tracking test project
• Designed SQL queries using joins and sub queries
• Performed back-end testing to ensure data consistency by executing SQL queries
• Performed data integrity testing by executing SQL statements
• Executed SQL queries to search for records for the purpose of testing
• Tested the application manually and verified that it meets the functional requirements
• Formulated, documented and executed test artifacts like Test plan, Test Strategy and Test Cases
• Developed and executed Manual Test Cases and mapped them with the requirements in HP Quality Center. Also created a repository of test cases in Quality Center
• Conducted System testing, Regression testing, User Acceptance Testing, sanity testing, and Smoke testing
• Used HP Quality Center for Defect Reporting and Defect Tracking. Updated the status to QA Lead
• Full involvement in UAT phase to support client
• Verified and analyzed the results of UAT

Environment: MS Suite, HP Quality Center, RequisitePro, & Windows

Confidential, Franklin, TN

Quality Analyst

Responsibilities:

• Reviewed the Requirements Specifications, created Test plan, Test Schedules according to the project deadlines.
• Involved in the testing efforts so that all modules conform to HIPAA compliance regulations.
• Verified the EDI raw data manually as per 5010 HIPAA implementation guide
• Analyzed Business and Requirement Specifications. Formulated Test Strategy, Test Plans and Test Cases for the Functional, Integration, end-to-end and usability of web based claims applications.
• Created Test sets for the manual test cases in HP Quick Test Professional.
• Developed detailed Test Cases from business requirements using HP Quality Center.
• Identified defects and generated defect reports using HP Quality Center’s Defect module.
• Performed Data Driven Tests with positive and negative data sets using Flat files, Data Tables.
• Coordinated User Acceptance Testing (UAT) with Subject Matter Experts (SME) & UAT Team.
• Identified and documented all the issues and defects to ensure application software functionality during the regression and functional testing.
• Tested Soap Web Services by verifying the request and the reply for any mapping issues or broken tags.

Environment: QTP, Quality Center, Windows, MS Visio, MS Excel, MS SQL Server, SoapUI