Summary:

• Dynamic, proactive, multi-tasker, self-directed techno/functional professional for software support
• Provide technical assistance in a number of different areas, including technical and functional assistance on different eProcurement platforms.
• Manage several external clients as it applies to the Support department.
• Train internal and external clients on eProcurement technologies and processes
• Functioned as a Level support I and eventually promoted to Level Support II in a software support environment
• Familiar with International and Domestic projects
• Quick study and prom to learn new technologies
• Problem solver - Recognized for "issue resolution excellence"
• Excellent trouble-shooting and reverse engineering skills
• Manages tickets and move cases into a higher level of solution agreement
• Excellent follow up and interpersonal skills
• Enjoys software support and customer service work
• Learn and apply new technologies quickly.
• Analytical skills and problem solving skills.
• Understanding of business and IT requirements.
• Involvement in all aspects of the Systems Development Life Cycle.
• Bilingual (English / Spanish).

Experience

Confidential, Houston, Texas May2009 -
Vip Consulting

• Developed test plans and test cases for new automated purchase order functionality through analysis of system requirements and interdependenciesresulting in simplification of complex manual PO generation process for high volume materials
• Coordinated I/T resources to drive financial and operation projects by utilizing business process knowledge to allow users to automate manual tasks resulting in stable and continuous business operations
• Provided excellent customer service support to external customers.

Confidential, Tampa, Florida May 2008 - Mar 2009
Application/Production Support Analyst

• Provide technical second-level support for company\'s Application.
• Responsible for tracking of trouble tickets and resolution of escalated incidents.
• Answer technical support queries and implements fixes for application problems.
• Works on cross-functional teams to proactively address support issues.
• Creates and maintains documentation for supported applications.
• Coordinates with customers to resolve technical support issues.
• Responsible for the analysis, in terms of both structure and content, of the GSM TAP files that are held up by the system due to tariff deviations
• RAP file processing / disputehandling - responsible for analysis and problem rectification in relation to GSM TAP files that have been rejected by other data clearing houses (incoming RAP files) and/or RAP files that have been sent as a result of tariff deviations detected in our system
• Fixed to problems by own responsibility, and rectifies errors by modifying the system or databases, making use of various Clearing House modules, Unix and SQL.
• Reporting of status to project team and management

Confidential, Venezuela January 2007 -May 2008
Outsourcing Developer/Consulting (Jul 1999 -December 2006)

• Provide technical second-level product support for company's Application.
• Responsible for tracking of trouble tickets and resolution of escalated support incidents.
• Answers technical support queries and implements fixes for application problems.
• Works on cross-functional teams to proactively address support issues.
• Creates and maintains documentation for supported applications.
• Coordinates with customers to resolve technical support issues.
• Outsourced services as developer/consultant/ analyst/ report writer.
• Develop works plans and scheduled for testing activities.
• Diagnose test results and document product defects.
• Support in batch/online invoicing process developed in Cobol/DB2(SQL).

Confidential,Venezuela Mar 1988 - Jul 1999
International Oil and Gas Procurement Company
Lead Analyst

• Support in batch/online invoicing process developed in Cobol/DB2(SQL)
• Team Coordinator for implementation of Chase Bank System.
• Lead Analyst for SAP Finance Project Interface.
• SDLC Implementation of the BARIPS ERP System
• Team Coordinator for the Analysis and Design of new Administrative System ( IDEAN ).
• Implementation of Budget System in Bariven (PDVSA).
• Implementation of Billing System .
• Support Analyst of Finance Aplications under CICS ,GL:Millenium.
• Responsible for the conversion of all batch production from VM (EXEC) to MVS (OS/JCL) and creation of daily, weekly and monthly production schedules.
• Lead Analyst of the implementation of the Version 3.0 of the Integarted Purchasing International System. ( Merge of the Houston and Europe IDMS - DB ).
• Lead Analyst of implementation of the version 3.0 GL:Millenium (CICS).
• Implementation of Human Resources System (IDMS - DB).
• System Analyst for the system design, coding, implementation and Documentation of the Finance and TecnhicalService subsystems of a Purchasing application developed in IDMS ADS/O and COBOL.
• System Analyst for the testing and implementation of The GL PLUS System, developed under VSAM files and Cobol.

Education
Bachelor of Science - Computer Systems Analysis.

Technical Skills

• Databases: Oracle DBMS 9i/10i, Microsoft SQL Server, DB2,MS Access
• Programming: COBOL, Visual Basic 6, UNIX,Oracle, Shell scripts, Net Express
• Operating Systems: Microsoft Windows (98, XP, Vista), Windows Server 2003
• PC Platform: WINDOWS Server and XP, MS Office Suite, SQL Server, Oracle, MS Project, Adobe 9.
• Mainframe: Z/OS, OS/390 / MVS / JCL, OS Utilities, TSO / ISPF, VSAM, FILE AID, IDCAMS, COBOL II, CICS, EASYTRIEVE, REMEDY,IDMS, DMLO, OLQ, IDD, OCF, Mercury Quality Center.

Applications

• Purchasing
• Traffic(air/sea/land),Expediting
• Insurance
• Budget
• General Ledger
• Billing
• Payroll
• Inventory/Vendors/PO
• Human Resources
• Accounts Payable
• Accounts Receivable
• Claims
• Telecom
• Roaming
• Clearing House Process