Software Quality Assurance Engineer Resume
Dulles, VA
PROFILE
Experienced Software Quality Assurance Engineer focused on web-based applications and services. Proactive, detail-oriented problem solver with excellent organization and communication skills. Collaborative team player who is able to understand the larger picture while maintaining close attention to detail.
PROFESSIONAL EXPERIENCE
Confidential, VA
Software Quality Assurance Engineer, 2011
Developed manual and automated tests for cloud-based VoIP products. Responsible for testing Windows clients, web interfaces and backend HTTP web services using XML, JSON, PHP, Apache, and Wireshark. Validated backend data in Couch and SQL databases. Tested Android mobile apps using device emulation and scripting. Debugged root causes of issues and documented anomalies. Conducted bug scrubs to triage and prioritize defects. Installed, configured and ran SIPp to generate call volume for performance and functional system verification. Analyzed SIP traces to investigate defects and verify functionality.
Confidential, Reston, VA
Senior Software Engineer, 2009 to 2011
Developed, verified and deployed web applications using .NET, C#, Visual Studio, MS SQL Server, IIS, Apache, Tomcat, JSP, VMWare, SVN, CVS, and Bamboo continuous integration. Performed load testing of Production architecture and recommended site and server based performance enhancements. Prototyped software solutions and built sales demos. Authored test cases, business analysis and requirements documentation.
Confidential, LLC, Reston, VA
Owner, 2007 to present
Provided technical consulting services to local businesses and non-profit organizations seeking to develop and enhance their online presence. Worked with clients through all project phases including requirements definition, implementation, maintenance, and publishing.
Confidential, Dulles, VA
Technical Manager, 2004 to 2007
Led a diverse team of quality assurance engineers and web developers responsible for large scale consumer software including web portals, search, embedded browser and web acceleration products. Responsible for estimates, schedules, staffing and deliverables for team projects. Continually evaluated team metrics and improved work processes to increase productivity and reduce cost. Forged initial working relationships and effectively leveraged offshore resources.
Principal Quality Assurance Engineer, 1999 to 2004
Developed manual and automated test tools, test documentation and project schedules for web and client software. Analyzed Windows registry, packet traces, server logs and metrics from production clients to troubleshoot and diagnose defects. Verified conformance to Section 508 accessibility and internationalization standards. Built HTML, CSS, JavaScript, TCL, Perl, FDO, PHP, SQL, and Flash to verify product functionality and reproduce defects. Managed test cases in Test Director/Quick Test Pro. Automated tests using Selenium and SilkTest. Led activities of QA resources and reported detailed project status to stakeholders and executive staff.
Senior Interactive Media Developer, 1996 to 1999
Developed entertainment, e-commerce and educational web sites. Managed project schedules, deliverables and resources. Rapidly assimilated and implemented new and existing technologies into leading-edge online content used by millions. Designed multimedia, sound and animation for online areas. Educated the production and publishing staff about emerging technologies and tools.
Confidential, Palo Alto, CA
Quality Assurance Manager, 1989 to 1995
Established and directed the Quality Assurance department for successful technology startup. Introduced and implemented bug tracking database, formal test cases, test automation and software lifecycle processes. Developed project schedules and test plans. Reviewed, hired and trained quality assurance engineers. Responsible for test lab facility and equipment. Authored and illustrated user documentation. Performed trade show demos and conducted product seminars. Directed technical support group and beta test program.
EDUCATION AND TRAINING
Bachelor of Science in Electronics Engineering Technology
Atlanta, Georgia
Full Tuition Academic Scholarship
Designing and Developing ASP.NET Applications
Confidential
Effective Java - Using Servlets and JSP
Confidential
Multimedia and Web Design
Confidential