Quality Manager Resume
SUMMARY
Hands-on operations and quality leader with extensive experience streamlining the performance of complex manufacturing operations to continually improve bottom line results. Certified Internal Auditor in ISO/TS 16949, ISO 9001, QS 9000, ISO 14001. Performing Measuring System Analysis(MSA), Lead Trainer in GD&T, Capability Studies, Gage R&R. perform Quality System Assessment(QSA,), Implementation of Quality System including SOP’s, Documentation, Create tools for the Quality Functions such as Control Plans, FMEA, DFMEA, PFMEA, APQP, Quality Manual. Problem Solving Techniques such as 8D’s, Kepner and Tregoe and use of tools Five WHY’s, Trend Chart, Histogram, Pareto Chart, Root Cause Analysis, Fishbone Diagram. Dedicated to continuous improvement with a proven commitment to implementing best practice manufacturing systems and methodologies, including Lean, 5s, SPC, Kanban and Kaizen. Solid background in plastics injection, blow molding, metal stamping and assembly.
Quality Engineering Management · Manufacturing Operations Management · Manufacturing Engineering Management · Startup Operations · Cost Control · Production Floor Optimization
· Team Building · Motivation & Coaching ·
Management by Objective (MBO) · Lean Manufacturing · Six Sigma (problem solving)
Kaizen · ISO 9000 · QS 9002 · ISO 14001 · TS 16949 · Poka Yoke · GMP · Kepner Tregoe
PROFESSIONAL EXPERIENCE
Confidential,Geneva, Illinois 2011- Present
Best of class manufacturer of piston pins for Automotive and Commercial Industry with plants in US, Mexico, China (2) and Italy. BN supplies 63% of the total world demand of motor and diesel piston pins.
Quality Manager
Headed an 8- member Quality Department including a metal part forming, heat treat, machining and grinding operation.
- Reduction of External PPM from 130 to 41 YTD 2011. This was accomplished by creating Continuous improvement teams and the proper use of Problem Solving Techniques such as 8D’s including root cause analysis
- Reduction of Internal PPM’s from 16,100 to 10,200; this was accomplished applying Continuous
Improvement Tools such as Pareto of Defects, Poke Yoke, Error Proofing Devices.
- Support a Plant start-up of Diesel pins in Santa Catarina, Mexico and Suzhou, China. Provide training and certified internal auditors under the ISO/TS 16949 regulation.
Confidential,Texas · 2009-2011
Texas manufacturer of blow mold containers for the Dairy, Juice and Water Industry. HDPE and PET containers
Quality Manager
Headed a 6-member quality control, packaging and receiving oversight of 24/7 days operation. Performing GMP Quality Audits, Customer feedback including corrective actions for customer complaints, Quality Training, New Product Qualification, Monitoring of Quality Metrics, Perform Management Reviews, Continuous Improvement Team leader.
· Implementation of SPC techniques for Key Characteristics and KPC; reduction in resin usage by 17%, by increase the Cpk (capability) of weights and reduction in variance.
· Achieved $62K in first-year savings and an estimated $80K in second-year savings by reducing total plant scrap by implementing tracking system by shift, metal detector/separator to minimize contamination and enforce GMP
· Drove a 28% reduction in parts-per-million (PPM) and an 11% increase in overall efficiency with the implementation of Problem Solving Techniques and customer feedback.
Confidential,Texas · 2006-2009
Manufacturer of switches, breakers, sensors, cables, harnesses, and power supplies for the automotive, truck, commercial, and boating industries.
Manufacturing Engineering Manager/Quality
Directed the Manufacturing Engineering and Quality Dept. in Texas/Mexico in a metal stamping, injection molding and assembly operation.
· Reduce the time for response in Customer Complaints internally and decrease the PPM by 58%. Implementation of a Fast response/tracking technique.
· Reduction of fist article inspection and approval time by 22% by training QC technicians in GD&T
· Certified the Plant under the new Automotive Standard TS16949 for the first time. Train four internal auditors under this regulation and perform internal audit in Texas/Mexico Plants
· Improve Injection Molding Efficiency by implementing Process Control Techniques and Monitoring
System in KPC such as Cycle Time and Material Usage/Variance.
Confidential,Texas · 2003-2006
Texas manufacturer of blow mold containers for the Dairy, Juice and Water Food Industry. HDPE and PET containers
Quality Manager
Headed a 4-member quality control, oversees Quality Performance of four (4) other CCC facilities in the state of Texas and Mexico. Performing Internal, External (Coca Cola, DS Waters, SunnyD) and Third party Audit ( AIB). Responsible of the QC Lab; performing Product Validation, performance testing (leak, drops, volumetric, wall thickness, top loads, measurements of KPC, Lead Auditor for Food Safety, Train personnel in SPC, HACCP, Guidelines Principles, Cpk, Gage R&R and CQV Techniques.
· Train personnel in Six Sigma and Lead Continuous Improvement Teams; increase of 13% in efficiency. This
was accomplished by evaluating every machine and upgrades them to increase output of total
Bottles produced
· Reduction of customer complaint by 11% by implementing a tracking and monitoring technique (QOS) for Defects PPM Metric
· Validation of new process and bottle testing for new designs such as Chug (McDonald) and Chiquita
Bottles
Confidential,Mexico · 2001-2003
Manufacturer of cable / wire harnesses, clock springs, air bag controls, and ignitions for the automotive industry.
Quality / Insert Molding Manager
Team member of the startup, launch, and ongoing operations of a new 320-employee plant. Held P&L accountability over an $18M revenue stream, reporting directly to the VP of Quality operations serving as the chief corporate liaison for all Mexico-based customers.
· Delivered a significant reduction in quality-based customer complaints by launching a focused 5s program.
· Improved factory capabilities by launching an in-house insert molding department
- Led the plant to the achievement of an elite Ford Motor Corporation Q1 Flag award.
- Responsible for the Quality and Insert Molding Departments in a Tier; Increase Equipment Utilization by 33% in the Molding department
EDUCATION
Bachelor Degree in Industrial Engineering