SUMMARY

• 4 years of overall experienceacross the areas oftesting and delivery.
• Very good exposure on telecommunication and database (Oracle) technologies. Acquired Oracle Certification and Brain Bench certifications.
• Played multiple roles like Test/Delivery lead, Automation Developer and Team Member.
• Well versed with internal and industry specific quality process thereby played a key role in assuring the quality of the deliverables.
• As delivery lead, worked at Onsite (UK) for British Telecom and achieved several appreciations.

• Knowledgeof Software Development Life Cycle (SDLC)and a thorough understanding of its phases like Requirements, Analysis/Design, Development and Testing. In depth knowledge ofRUP’s Iterative Software Development Life Cycle process i.e., Inception, Elaboration, Construction and Transition.Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Experience inpreparation of deliverables; Experienceinwriting SQL queries.
• Ability to deliver presentations in a persuasive and professional manner.
• Provided traceability across the project by analysis and review of project elements involved in traceability including requirements, testing artifacts, end-user support documentation and training materials.
• Ensured enterprise quality assurance by using HP Quick Test Professional (QTP).
• Acted as liaison between management and development team for Requirements and QA testing during theUser Acceptance Testing (UAT)phase and involved in user interfaces, requirements and data modeling sessions
• Actively involved in project management activities including, project plan, maintaining issues log and keeping track of the project’s overall progress, leading team meetings; taking daily status updates and reporting them to the corporate project manager.
• Designed Test Plan and Test Cases for the User Acceptance testing. Verified the Business Scenarios on new builds to allow extended testing by the QA team.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Assisted stakeholders in identifying and validating high potential business opportunities and developed customized test strategies that are aligned with corporate strategic objectives; provided analysis, understanding and business perspectives on many financial and operational issues after interviewing business area experts and users.
• Extensive knowledge of Go-LIVE processes, Quality gates and Deployment plans.
• Was a part of Agile Team

Primary Skills:

Black Box, White Box, System Integration Testing, Regression Testing, Manual Testing, Performance Testing
D2D Testing, E2E Testing, Pre/Post deployment Testing
Test Plan, Test Case, Test Step Preparation
Agile Testing Process Model

Secondary Skills:

SQL, PLSQL
JAVA, HTML, UNIX
MS Windows NT/98/2000/XP
SDLC Process’, Mercury Test Director, Quality Center

Databases:

Oracle 9i, 10g

Certifications:

SQL OCA 007 Level 1 Certification in August 2006
Brainbench Certification in PLSQL through Knowmax Forum, TCS
Presented paper on Mobile Grid Computing through Knowmax Forum, TCS

Tools Used:

Remedy 6.0, STORM, Mercury Quality Center, QTP

Management Skills:

Coordinated Quality Process’ – Internal Quality Audit, External Quality Audit and Final Inspection. Passed Quality Gates to achieve a successful release
Lead Offshore Team in Testing, Escalation, Walk-through, Module Delivery for British Telecom

Domain Knowledge:

Telecommunication

Project Experience

Confidential,United Kingdom
TATA Consultancy Services

1. Confidential,Information Management (IM) May 2007 – Sep 2009

QA Analyst, Test Lead
Confidential, is a modular application that integrates and standardises service management activity, which in turn improves and makes support to core business, partners, customers and suppliers more efficient and effective. Service management activity can be described as:

• Making a request for products or services
• Ordering and having products or services delivered
• Reporting a fault to, or requiring changes to products or services

Expedio therefore incorporates the following modular functionality:

• Request Management (RM)
• Order Management (OM), including Process Management (PM)
• Fault and Incident Management (FM).

Expedio is built using BMC Remedy and Oracle technology.
Role Description

• Associated with British Telecom Global Services (BT GS) End to End Customer Process’ – C2M(Concept to Market), L2C(Lead to Cash) Systems and Interfaces.
• Interacted with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Linked business processes to organizational objectives, perform critical path analysis, and identified opportunities for business process improvement. Created Test Cases and Test Steps after accessing the status and scope of the project and understanding the business processes
• Conducted informal Sessions to develop solutions that the application meets the business requirements, resolve open issues, and change requests
• Developed and executed test cases. Have developed high level test plans.
• Documented problems identified in testing and reported results. Managed the execution of multiple, complex test plans by preparing assignments, providing training and guidance and reviewing activities to ensure quality standards are met.
• Diagnosed system problems and recommended solutions. Participated in the definition and design of new systems and enhancements. Served as a resource for testing, systems and business line staff.
• Performed test preparation activities, including developing test schedules and defining expected test results.
• Documented and tracked bugs, problems and limitations and retested.
• Composed software release notes prior to production implementation.
• Managed the End to End test team for Information Management (IM Team) from Offshore (India).
• Developed a comprehensiveTest Strategyto determine how the testing would be approached in terms of tools, people, procedures and support. This includedtestmanagement process,integration testing, description of test effort, test reporting plan and the test case schedule. Identified the types of test data needed for the various functions/modules of the project.
• Managed the test team for IM from Onshore for 10 months - Test management for SIT, Mock and deployment deliveries.
• Hands on experience in defect and test management tools like HP Quality Centre.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Monitored client expectations and conducted user interviews.
• Extensive knowledge of Go-LIVE processes, Quality gates and Deployment plans.
• Experience in test processes like Risk Based Testing (RBT) and Agile Methodology.
• Knowledge on Telecommunication products and services offered by BT GS.

Environment:Windows XP, Oracle, PL/SQL, Java, Remedy, STORM, JavaScript, Test Director, Mercury Quality Center.
2. Confidential, Oct 2005 – May 2007
Module Lead/Team Member
Confidential,next generation network - an advanced communications network for the future. 21CN Integration Message Broker acts as a HUB between end systems. IMB is responsible for the message transactions across the end systems. IMB involves various capabilities to perform the transformations of the XML messages according to the needs of the end systems.
Role Description

• Coordinated collection of business needs. Converted high level requirements to functional requirements and documented them in functional, navigational and page Use Cases. Prepared Functional Requirements documents using the existing templates. Documented business rules and functional requirements iteratively. Imported these use cases into Test Director; tagged and traced them.
• Developed test cases for the technical team, which consisted mainly of business rules, which were inherently related to the functions described in the use case.
• Documented technical details and test conditions/scenarios from the business requirements and functional design for web based segregation.
• Used HP Quick Test Professionalsoftware that provides functional and regression test automation for software applications and environment.
• Executed test cases/ scripts usingQuality Center for system, functionaland regression testing.
• Was involved in writing test plan effort document with the lead.
• Involved in user acceptance testing(UAT).
• Documented System defects in Quality Center.
• Executed SQL queries using SQL navigator to gather data elements from Enterprise Data Warehouse. Worked closely with the data analyst to extract data elements needed for various Trading Systems.
• Extensively involved in Highmark Project Lifecycle from initiation to implementation.

Environment: Oracle 9i, JSP, Struts, UNIX, Perl Script, QTP.

Bachelor of Technology in Information Technology