SUMMARY OF EXPERIENCE

Quality professional with over 10 years management level experience, including Total Quality Management practices and policies, Environmental Health and Safety practices and policies, organization-wide training methodologies, project and program management and business improvement strategies. In addition, I have extensive experience with ISO 9001 requirements, six sigma techniques, statistical process controls, business contract reviews, group presentations, work instructions, training manuals, corrective action request, failure analysis reports, supply-chain management, inventory control methods and logistics.

EMPLOYMENT

Quality Manager November 2008 – October 2009
Confidential,Austin, Texas

• Performed complete analysis of all manufacturing business processes and subsequent breakdown in to TQM improvement projects
• Functioned as primary project manager for all TQM improvement projects
• Primary focal point for all customer issues and warranty claims, internal and external
• Developed, implemented and managed QMS (Quality Management System) policies, procedures and work instructions to comply with ISO 9001-2008
• Developed, implemented and managed the ISO certified Training Program.
• Stream lined supply chain using revamped qualification system
• Reduced internal defects from 8.9% to 1.6%, completely eliminating the most frequent cause for product defect
• Planned, scheduled and maintained the quality department operational budget
• Responsible for full range of management responsibilities, including hiring, training, evaluation, disciplinary actions and dismissal

Quality Manager/Business System Advisor May 2007 – October 2008
Confidential,Pflugerville, Texas

• Developed, implemented and managed all QMS and EHS policies and procedures to comply with ISO 9001-2008
• Managed all customer complaints, issues and product returns
• Assisted with the organizations annual budget preparation and advised on all business improvement strategies
• Planned and executed road map for company’s 225% growth (facility & personnel)
• Implemented a financial improvement plan that increased profitability by 8.8%
• Developed, implemented and managed the ISO certified Training Program.
• Provided low level it support for internal users, suppliers, and customers

Quality Manager / Project Consultant April 2003 – May 2007
Confidential,Austin, Texas

• Planned and participated in monthly Management Review Meetings-Reported Quality Metrics and advised on business improvement strategies
• Improved customer relationships by working with engineers to maximize design manufacturability and efficiency through use of GAP analysis, 8D, FMEA, & DOE
• Managed Employee Training Program including leading weekly Kaizen meetings to discuss product and employee improvement initiatives
• Planned, scheduled and maintained annual operations budget (production and quality depts.)
• Managed project implementation of SSQA and ISAT (ISO) Applied Materials certification at multiple facility locations
• Managed project planning and implementation for 1st international facility, from concept to completion, $12 million project
• Improved Customer NC issues from 17000 QPPM to less than 300 QPPM and In-House NC issues from 35000 defects to less than 1000 defects
• Developed and implemented QMS and EHS training and certification programs for each of the critical phases of production and verification
• Responsible for full range of management responsibilities, including hiring, training, evaluation, disciplinary actions and dismissals

Owner / Partner July 2002 – August 2005
Confidential,Austin, Texas

• Responsibilities including those associated with owning and operating a small PCB assembly business
• Developed and implemented quality assurance system including inspection and testing
• Designed and maintained the business website, created accounting database for quoting, and functioned as one of the company’s component assemblers

Lab Manager / Engineering Technician April 2001 – March 2003
Confidential,Austin, Texas

• Developed important relationships with vendors and suppliers to implement annual calibration and repair schedules as well as negotiating Preferred Customer shipping and pricing
• Developed and maintained training database for technicians and associate engineers to track applicable skills for QA testing setups
• Assembled multifunction cables for an array of communications board testing
• Organized and designed a live inventory for more than 10,000 electrical components and telecom assets using MS Excel and MS Access
• Responsible for maintaining 20+ networked lab computers, including the software updates and upgrades, (Windows based) internal component repairs, and complete rebuilds (drives, cards, motherboards)

Quality Assurance Supervisor February 1998 – March 2001
Confidential,Austin, Texas

• Assisted in the development of ISO procedures for all quality functions in the QMS
• Trained all new quality assurance employees
• Performed regularly scheduled audits for all key QMS processes

EDUCATION

Bachelor of Business Administration – Business Mgmt.

Associates of Applied Science – Engineering

Electrical Engineering studies

Computer Science Studies

Knowledge

GAAP
SWOT
STEER

ISO 9001
ASME
API
ASTM
MIL-Stds
Supply-Chain Mgmt
Training Methods

TQM
SPC
Six Sigma

Documentation Knowledge

Blueprints
Schematics
Bill of Materials

Corrective Action Requests

Engineering change orders

Skills

Calipers
Micrometers
CMM
CNC

MS Office Suite
Oracle
MAS 2000

C#
Java
HTML