Summary

• Over 8 plus years of diversified experience in the IT industry in the areas of Software Quality Assurance Testing.
• Excellent in creating/executing Test Plans, Test Cases, Test Scenarios, Test Scripts, Test Reports and documentation for various types of testing like -Functional, Integration, System, System Integration Testing, Performance, GUI, Interface, Usability, Database, Security, Stress, User Acceptance, Regression and others
• Experience in Manual and Automated testing. Extensively used test management tools like Quality Center, Test Director7.0, Change synergy and Jira.Have intermediate knowledge in Win Runner, QTP, Selenium and Load Runner.
• Experience in reviewing and analyzing the Business requirements, Application Designs and functional specifications including Resource and Risk management.
• Excellent in Test data preparation, User Acceptance Test Plan, User Acceptance Criteria and setting up the Test Environment.
• Experience in complete Testing Cycle of waterfall, V-Model and Agile.
• Experience in Setting up Defect Life cycle Management processes to ensure compliance with internal and external audit requirements.
• Sound knowledge and understanding of preparing various documents required in testing phase using my strong documentation skills.
• Maintain and distribute Quality Metrics and contribute to Business & Technical Risk assessment.
• Excellent communication skills, self-motivated, detail oriented, time bound, responsible team player and ability to coordinate in a team environment.
• Very good domain expertise in Amdocs Telcom billing systems.
• Strong Problem Analysis and Resolution skills and ability to work in Multi Platform Environments like Windows and UNIX.
• Good knowledge and experience of providing quality assurance in client/server, Data warehouse as well as web applications.
• Extensively worked in C#, JAVA, HTML, ASP and JSP and is well versed with RDBMS like SQL server and Oracle and also worked in client server environment, Web Technologies, Regular Office management tools and EAI.
• Strong skills in back-end testing using SQL Querieson SQL SERVER, Oracle, DB2, MS Access.
• Experience in writing UNIX commands and shell scripting using VI editor.
• Performed troubleshooting of the problems originating in the production environment and resolved the production problems. Exposure to all aspects of software development, troubleshooting, testing, and maintenance.
• Experience in testing Mobile handset and Setup box.

Education:

Masters of Computer Applications.
Bachelor of Science (chemistry).

Technical Skills

Testing Tools : Win Runner 7.0, Quality Center 8.2, QTP 6.5, Load Runner 8.0, Change synergy, Test director, Clear Quest, Rational Manual Tester
SCM Tools : Microsoft Visual Source Safe 6.0, Clear Case, PVCS, Share Point, IBM DOORS
Languages : C, C++, Java, ASP.Net, JSP, COBOL, XML, PL/SQL
Web Related : HTML, DHTML, Java Script, Vb Script, Java Web Server
Databases : MS-SQL Server 7.0, Oracle x, MS Access 97
Application Tools : Visual Basic 6.0, Informatica 7.1.2, Vignette Content management
Office tools : MS Word, MS Excel, MS Power Point, MS Project, MS Visio
Operating Systems : Win 98/2000/NT/XP, MS-DOS, UNIX
Web Servers : Web logic, Tomcat and IIS (Internet Information Server)
Domain Knowledge : Amdocs billing system Ensemble, Clarify and Enabler

Professional Experience

Confidential, VA Jun'09 - Till Now
Sr. QA Tester
Project: ECS

Description: ECS (Enterprise Correlation System) is used to get correlation data to College Board application from Correlation vendor, Academic Benchmarks. The purpose of this project is to compare the standards of the College Board with State Standards, Textbooks and Contents. The College Board and Academic Benchmarks send their respective files to Correlation vendor. The correlation vendor through ETL process using Informatica and load the different correlation files to ECS system.

Responsibilities:

• Analyzed Requirements document and reviewed the requirements document for testability.
• Responsible for writing the Test Plan, Test cases based on the Functional Requirements and Use Cases.
• Created and executed Test cases using Rational Test manager and Test scripts using Rational Manual Tester.
• Validated the source database, target database, data extraction, data transformation and data loading as per business logic.
• Created Test data using XML.
• Verified data integrity in various reports among various systems.
• Performed SQL querying to validate the data in the back end Oracle data base, and also to check the data flow between different Systems.
• Performed Data analysis, Data mapping, tables analysis and Gap Analysis
• Performed Smoke, Regression, and Integration testing.
• Participate in weekly meeting with the management team and walk through.
• Responsibilities include meeting with Requirements Analysts (RA), developers and client groups to determine test strategies based on requirements and architecture.
• Testing defects are created and maintained using Clear Quest.
• Created traceability matrix between requirement and test cases.
• Supported business groups for User Acceptance Testing.

Environment: Informatica power center 8.6.1, XML, Oracle 11g, Toad, Rational Manual Tester, Rational Test Manager, Clear Quest, Clear Case, Rational Requisite Pro, Unix and Share point.

Confidential, VA May'09 - Jun'09
Sr. QA Tester
Project: Site Redesign

Description: Confidential Redesign project focused on meeting new Confidential branding and positioning into the site and as a primary channel for business and service delivery. This project re-position the college board as a advocate for college readiness and success, drive increased engagement, interaction and transactions, improve self-service and generate a new revenue stream from corporate sponsorships. The COTS product Vignette Content Management used for creating, managing and publishing contents.

Responsibilities:

• Analyzed Requirements document and reviewed the requirements document for testability.
• Responsible for writing the Test Plan, Test cases based on the Functional Requirements and Use Cases.
• Involved in Functional testing for Timeliness project which involved major design and code changes.
• Created and executed Test cases using Rational Test manager and Test scripts using Rational Manual Tester.
• Verified data integrity in various reports among various systems.
• Performed SQL querying to validate the data in the back end Oracle data base, and also to check the data flow between different Systems.
• Performed Smoke, Regression, Configuration validation, Functional and Integration testing.
• Performed browser compatibility.
• Tested different web services through XML.
• Participate in weekly meeting with the management team and walk through.
• Responsibilities include meeting with Requirements Analysts (RA), developers and client groups to determine test strategies based on requirements and architecture.
• Testing defects are created and maintained using Clear Quest.
• Handled the defect resolution calls between testing, Editors and development teams
• Created traceability matrix between requirement and test cases.
• Supported business groups for User Acceptance Testing.

Environment: Java, EJB, XML, Web logic, Oracle, Toad, VCM (Vignette Content Management), Rational Manual Tester, Rational Test Manager, Clear Quest, Clear Case, Rational Requisite Pro, Unix and Share point.

Confidential, London and Gurgaon Sep'07 - Aug'08
Sr. QA Analyst | Team Lead
Client: Confidential
Project: AIS Investor and CPSS Investor

Description: AIS Investor is a web-based application, which allows the partner banks to place the orders of the Instrument. The user can also amend or cancel the orders. The head office level user can perform netting across the branches under the head office. This application also generates different type of reports and the application access is controlled by different user roles.

CPSS Investor is a web-based application, which allows the user to create the Instruments. It also allows amending or canceling the Instruments. This application supports the approval work flow for the instrument across different users. This application also generates different type of reports and the application access is controlled by different user roles.

Responsibilities:

• Analyzed Requirements document from Black Box testing perspective and reviewed the requirements document for testability.
• Responsible for writing the Test Plan, Test cases based on the Functional Requirements and Technical requirements.
• Involved in Functional testing and performance testing for Timeliness project which involved major design and code changes.
• Documented and Controlled all the test cases, test scripts and test results using Jira
• Verified data integrity in various reports among various systems.
• Performed SQL querying to validate the data in the back end Oracle data base, and also to check the data flow between different Systems
• Experience in Unix shell scripting with Vi Editor
• Conducted Regression testing as and when new builds were coming.
• Performed Regression Testing of the web-based application.
• Participate in weekly meeting with the management team and walkthroughs.
• Responsibilities include meeting with Requirements Analysts (RA), developers and client groups to determine performance requirements and goals, determine test strategies based on requirements and architecture.
• Handled the defect resolution calls between testing and development teams
• Coordinating with the development teams to enhance the scalability, performance and tuning of the application.
• Automated the functional test cases using Selenium IDE.
• Performed Load testing using Load runner.
• Publishing different types of reports like Daily testing activity reports, Summary of testing cycle reports, Summary of release reports.

Environment: Java, J2EE, XML, Tomcat, Eclipse, Oracle, Weblogic, Toad, PL/SQL, UNIX, Jira, VMware, Selenium and Load Runner

Confidential, India May'07 - Aug'07
Sr. QA Analyst
Client: Confidential
Project: Unified Billing Program | Core Planning Team

For every new UBP releases which includes conversion project a different SOW (statement of work) was being prepared. The main responsibility of this team was to get involved in release estimation as soon as a release is identified. Release estimation included preparation of initial Project Plan, identification of timelines for project milestones and deliverables, scope identification, resource estimation, release cost estimation and preparation of Sow document. Responsibilities of this team also included Defining processes such as configuration management, communication plan and closing on project templates.

Responsibilities:

Following is the brief of the applications testing that I have been Involved in:

• Analyze and review the Business requirement and Change request documents.
• Analyze and review the Impact Assessment document submitted by Amdocs.
• Attend the IA walk though with Business, development and other testing partners.
• Scope identification for a release by looking information available from different sources.
• Estimate the number of test cases for the release.
• Raise the clarifications with the business and development.
• Resource estimation for the release.
• Cost estimation for the release.

Environment: Windows XP/NT/98/2000, MS-Office (Excel, Word and Power Point), DOORS, Amdocs Ensemble

Confidential, Kansas City Apr'06 - Apr'07
Sr. QA Analyst | Team Lead
Client: Confidential
Project: Unified Billing Program

UBP (Unified Billing Program) is developed to support both CDMA and IDEN networks in Amdocs billing system. This new billing application support policies, activities and processes related to both networks. This program supports both post paid and prepaid customers. UBP program also supports Conversion and migration projects. There are different modules, which supports this application.

CSM (Customer Service Management) - CSM is main point of entry for customer contact and maintenance of customer database. It gives consolidated online view of customer profile, products and history. All changes made to customers profile are passed on for provisioning on network elements (SC) via CSM.

Price Plan - This provides different plan for the customers.

Switch Control - An online subsystem for managing communications between Ensemble and the network devices.

Sview - This is Amdocs clarify web application which supports call center people

SNAP - This web based application supports the customer in the sprint Nextel stores

NGPP (New Generation Prepaid Platform) - Sprint Support the prepaid technology in both Iden and CDMA. IDEN supports Voice calls, MMS and 2 way messaging and CDMA support Voice calls, SMS and WAP activities

Responsibilities:

• Worked on Telecom billing software AMDOCS Ensemble that supports the full range of Telecom Customer care, billing and ordering activities
• Involved in writing the Test Plan, Test Cases based on the Functional Requirements and Impact Assessment.
• Created test data for testing specific billing functionalities.
• Involved in executing test cases for CSM, PP, Sview and Switch control.
• Executed the test cases for Post paid, Prepaid, Migration and conversion projects.
• Tested the Bill Validation.
• Responsible for documenting all the test results and test cases into the Quality center.
• Logged the defects in the Change Synergy defect-tracking tool.
• Responsible for writing the SQL queries in the Toad for back end testing.
• Running different jobs in the UNIX and trouble shoot them if fails.
• Experience in writing UNIX commands and shell scripting.
• Tested the different functionalities in the mobile handset like MMS, SMS, WAP, Rating etc.
• Tested the IVR functionalities in the Mobile handset.
• Performed GAP analysis for the test cases with different testing groups.
• Supported the sanity testing for production on day zero.
• Facilitating day-to-day communication between client and offsite team.
• Provided the Ramp up for the new testers in the application and QA processes.
• Allocated the work activities to the team.
• Supported various releases with tight schedules and worked on weekends and nights to support deployment verification.
• Created various project templates such as Scope Matrix template, Test case writing template, Test requirements template etc.
• Actively participating in enhancement meetings focused at making the application more reliable and also responsible for submitting daily report status.
• Attend the test cases walk through to get business sign off for the testing activities
• Tested CTI functionalities in the clarify.
• Creating and executing SQL queries to perform Data Integrity testing on an Oracle Database to validate and test data using TOAD.
• Performed data validation according to the business logic by comparing the source to the target.
• Performed Integration system with different applications which integrates with Ensemble.
• Supported business user groups in UAT and trained the applications.
• Executed the automation scripts using QTP.
  

Environment: Windows XP/NT/98/2000, Toad, XML, UNIX, AMDOCS Ensemble, Enabler, DOORS, Quality Center, change Synergy, Power Builder, QTP, Java and JSP.

Confidential, Gurgaon, India Apr'05 - Mar'06
Sr.Software QA Tester
Client: Confidential
Project: Customer Care and billing

Amdocs ensemble is a Customer care and billing application for Nextel Telecommunication. Ensemble application has several modules like CSM, FDT, ecare,wireless manager, Price plan, Inventory control, Resource Management , Billing, A/R, G/L,Switch control,API, etc. I was specialized in testing the CSM module. Customer Service Management is an online system used by CSRs to maintain the customer data to activate, update, suspend, or cancel the customer, which include price plan changes, equipment changes, and payment etc. It creates system generated and CSR memos for tracking. CSM is used to create new orders for BAN, Subscriber and Hierarchies, changing customer Account information, status change, Deleting orders, Documentation and maintenance and also CSM Batch Jobs.CSM is a primary interactive tool for maintaining the Nextel customer Database. CSM interacts with different modules in order to manage customer specific data.

Responsibilities:

• Involved in testing the modules CSM, PP, IC and Security
• Responsible for developing Test plan, Test Cases and test scripts.
• Involved in Functional testing, Regression testing for project which involved major design and code changes
• Involved in testing SQL using Toad for backed verification.
• Designed test scenarios and test plans for implementation of business rules in the Test Director.
• Documented and Controlled all the test cases, test scripts and test results using Mercury's Test Director
• Used Test Director to log defects and generate defect reports.
• Actively participated in enhancement meetings focused at making the application more reliable.
• Monitored Test Director to close the bugs/cases as and when developers fixed the bugs.
• Attend the SME walkthrough to get business sign off for the testing activities.
• Executed the automation scripts using Winrunner.

Environment: Windows XP/NT/98/2000, PowerBuilder, Toad, UNIX, AMDOCS Ensemble, Test Director, Winrunner

Xavient Information Systems, Denver Dec'04 - Mar'05

Software QA Tester
Client: Confidential - Dish Network
Project: Interactive Television Application

There are different types of Set Top Box like 3900, 4900, 3000,721,942,811, and many more. Each Set Top Box has different functionality with different software's. Some Set Top Box has one tuner and some have two tuners. With Two tuners user can connect the Set Top Box with two TV and watch two different channels at a time. User can download current available software to the Set Top Box at any time. The user can digitally record the program and store that in the receiver. User can create or edit the timers as per his favorite channel list, set their languages, lock or hide the adult channels and play games. In this application we have tested satellite signals of different transponders like 119,110,121,148 etc, testing different applications like general UI, navigation entry, Exist, Stability, Signal Disruption, Smart Card analysis, different Remote, different Switches Etc, testing Packages like Games, weather Report etc and Downloading new software into the Particular receivers by using ADI. In ADI we are stimulated by MEPG-1, 2, 4.

Responsibilities:

• Performed Functional and Regression testing.
• Performed multitasking testing.
• Responsible for writing test cases.

Environment:Receivers DP311, DP322, DP301D, DP301E, DP510, DP4900, DP721, DP811, DP921, ADI (Advance Data Inserter), Modulator, up converter.

Confidential, Noida Jul'04 - Nov'04
Software QA Tester
Client: Confidential - Dish Network
Project: Dish Partner Tool
This Tool is a web-based project and is used for CSR people of the EchoStar to maintaining the information of their customers and to create the accounts for the interested customers. It maintains the minimum details of the customers even though they are not interested to take the connection for marketing details. Once a customer is accepted for the connection they will create a Lead after that they turn that as Account and assign the minimum available offers to that person depend upon his eligibility. Here it maintains the Return Authorization details also. In this the CSR people can create a separate work order for each and every activity. It maintains the local network details, why because if EchoStar is not provided the required channels it approaches the local channel provider for the customer convenience. Like that this tool is just like call-center software for the CSR people of EchoStar. User can search for the customers depend upon different fields. He can feed the customer information and he can promote him to different promotions and it also maintains the Equipment details for the customers. He can view the payments, billing. We have used Test Director7.0 as a bug tracking Tool for this project.

Responsibilities:

• Performed Functional and Regression testing.
• Established test objectives and coordinated the overall test approach
• Worked on Test Director 7.0 for tracking defects.
• Responsible for writing test cases.

Environment: Dot NET Framework, IIS 5.0 Internet Explorer Windows 95.98,2000, SQL Server, Test Director, Win runner

Confidential, Bangalore - Technical Support (Aug'03 - Jun'04)
Project: Enterprise Support

Worked as a Technical support Rep for Enterprise support division to support SUN and Cisco products.

Environment: Talisma, SAP and MS Excel

Confidential, Chennai - QA Consultant (Feb'01 - May'03)
Project: Baseline Study

This project deals with the study of the family, business and background of the poor people who seeks for help in improving their family standard and financial aid from government as well as from social organization

Responsibilities:

• Creating system specification.
• Supported the design of the application.
• Developed the application.
• Supported testing activities with the users

Environments: VB, Ms Access, Windows 95.98,2000, Crystal Report and Excel sheets