SUMMARY

• To join a team of competent, progressive and task - oriented professionals and to be a part of organizational growth and excellence by working in a challenging environment that welcomes creativity and enhance­ments of skills possessed.
• Around 6 + years of diverse experience in Information Technology with an emphasis on Software Quality Assurance in Retail/ E-Commerce and Publishing Clients.
• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Extensive knowledge of SDLC methodologies.
• Expertise in Point of Sales (POS) applications, store systems, touch screens, scanner scales and handheld scanners, etc.
• Experienced in testing Client/Server and Web-Based Applications.
• Experience in Black Box, positive, Negative, Data-driven, Unit, Integration, System, Front-End and Back-End Testing.
• Experience working with programming Verifone credit card swiping interfaces.
• Expertise in the Functional and Regression testing of Web applications and its functionalities using UFT / QTP.
• Also experienced in Regression and Functional Testing.
• Proficiency in interacting with Oracle, SQL Server and DB2 databases using SQL.
• Used Quality Center for Bugs reporting and communicating to developers, product support and test team members.
• Expertise in Oracle table data manipulation using SQL, PL/SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Also performed onsite-offshore coordination for multiple projects to perform test related activities.
• Ability to quickly understand and interpret business requirements.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
• Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS

• QTP, Quality Center/ALM, SOAP UI
• Quality Center, JIRA MS SQL Server, Oracle, MS Access, DB2 TOAD, MS SQL Server
• My SQL MS Office Suite (word, Excel, Power point, Visio) Internet Explorer, Netscape Navigator, Mozilla Firefox

PROFESSIONAL EXPERIENCE

Confidential, Anaheim, CA

QA Analyst/ POS Tester

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Participated in the Manual vs. Automated testing decision-making process.
• Implemented and wrote the Test Scripts for an EMV Chip Gift/Debit/ Credit Card Solution.
• Work directly with managers and development team in an Agile environment
• Tested manually as per the specification documents.
• Worked on various sprints and actively participated in the SCRUM meetings.
• Execution of Functional and Acceptance Test cases for a web-based Application in a fast paced Agile development environment
• Developed Test Plans, Test Cases for the integration of POS system with the supply chain system
• Validated Data Grid and Data Tables for expected results during Unit Testing cycle using SQL queries
• Responsible for testing of inters system Integration test/interfaces/pair testing
• Manually tested different credit cards, checks, debit cards, eWIC, gift cards, phone cards, pharma­cy on POS device for bank certification
• Involved in creating test scripts as required in Quick Test Professional (QTP)
• Involved in the whole testing lifecycle of the projects based on the smooth and successful functioning of all POS in all locations and lines of businesses.
• Manually test all types of POS terminals and software being used at different locations.
• Preparing and executing test cases for functional, Integration, UAT and regression testing
• Used Report Event Method to report test status, defect, and custom messages in the QTP result summary.
• Testing all scenarios on 3 model Debit Readers Verifone MX915, Verifone MX860 and Ingenico ISC 250
• Involved in set up test lab with various desktops/machines that had different HW/SW configuration and operating system to perform POS compatibility testing.
• Converted manual test cases from QC into automated test scripts in QTP using object repository and descriptive, Analyzed test results to make sure requirements has been met and existing
• Verified the SOAP message delivery to the web services and verified the XML formatted response using the SOAP UI.
• Worked with POS inventory computers, credit card machines, monitors, check readers and handheld scanner guns along with all other hardware.
• Validated data and ensured that all the transactions being run on POS are being stored correctly in the database
• Extensively worked with BPT module of Quality Center in order to derive automation scripts with the help of SMEs and Business Analysts.
• Authored, maintained and updated Integration test procedures
• Performed Functionality testing during various phases of the application and analyzed the results us­ing QTP.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Created and executed scripts manually for Functionality testing
• Executed test cases through ALM/Quality Center and reported defects in JIRA.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individ­ual team members.
• Conducted Bug review meeting to discuss resolution of issues.

Environment : Windows, POS Registers, ALM/Quality Center, SQL, PL/SQL, JIRA, QTP, UNIX, QTP, SOAP UI, POS registers, IBM 4690 and 4693 registers

Confidential, Minneapolis, MN

QA Analyst/ POS Tester

Responsibilities:

• Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
• Provided test team status reports on weekly basis to the project manager.
• Involved in manual and automated testing.
• Actively participated Agile and scrum meetings, review and developed test scenarios.
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Performed Functionality testing during the various phases of the application and analyzed the results
• Develop Integrations to related systems to exchange requirements, test plans, and defect information
• Provided professional services ranging from the mapping of business processes, data Integration be­tween systems, technical development, and on-site software training for clients
• Worked on Scan store functions for missing gaps via hand-held device and obtain missing distribu­tion.
• Tested various functions of POS application includes bar code scanner, receipt printer, cash drawer, pole display, keyboard, and serial multiplexer.
• Conducted System Testing, Regression testing, GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues
• Experience with recovery scenario
• Involved in validating the Web Services related to Customer, Account and Transaction Management using the SOAP UI
• Performed Mobile Payment Testing on POS transaction processing devices that include Verifone Performed Functional testing on EMV card/Chip Cards of several Banking card Typed (Mas­ter, Visa, AMEX, Discover, GE) and Payment services for different authorizers.
• Tested complete Call reporting procedures via hand held device in store device.
• Performed manual testing to conduct backend testing using SQL and PL/SQL Queries.
• Performed Usability and Integration testing manually.
• Tested by giving input to the SOAP request through SOAP UI and InfoPath tool and validated the responses by executing queries against the database.
• Supported retail business processes and functionalities including POS application and systems; mer­chandise processes, such as allocation, goods receiving, store transfers, return to vendor.
• Pulled information for retail POS to gather data and generate reports to track trends of sales and targets.
• Experience in conducting various types of System and Integration testing for an E-commerce web based application such as Security(to validate Username/Password), Account Creation process, dif­ferent workflows, e-mail testing for each stage of workflows, Role level access based on the access grants, navigation testing to check the integrity between different screens within the application etc.
• Tested SOA processes and methodologies used to deliver Customer order application, New Web Ap­plication and Finance application for quality standards interface to meet customer expectation.
• Involved in validating SOAP XML specifications as per the standards.
• Involved in system &API testing for different modules
• Updated database tables to manipulate data and to ensure that the new data is being transferred to POS when it is restarted
• Created and maintained SQL Scripts and Unix Shell scripts to perform back-end testing on the oracle database.
• Created and executed scripts manually for Functionality testing
• Executed test cases through Quality Center and reported defects in QC.
• Conducted GUI, Backend, Data Driven and Security Testing.
• Conducted regression testing on new builds/versions.
• Developed and executed test cases test Scenarios and followed-up defects using Quality Center.
• Tracked defects using Quality Center.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individ­ual team members.
• Conducted Bug review meeting to discuss resolution of issues.

Environment: Windows, Quality Center, SQL, PL/SQL, QTP, Unix, NCR POS registers, IBM 4690 and 4693 registers, XML, J2EE

Confidential

QA Analyst/POS Tester

Responsibilities:

• Involved in analyzing Business requirements/Product Design documents, specifications and devel­opment of Test Scripts, Test Cases and executing & reviewing them.
• Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing of various POS functions: Sales Transaction Set including Purchases, Purchases with Cash, Check Authorizations, Merchandise Returns, etc.
• Created test plan, test cases, scripts based on functional specification, prepared test data for testing.
• Performed black box testing- System, Integration, Regression, User Acceptance testing on web based application.
• Implemented Extensive SQL queries to verify the Data Integrity.
• Tested all jobs, software modules, Database interactions, all external interfaces, all features of the ap­plication and end to end functionality as part of System/Functional Testing.
• Created Automation framework for future versions.
• Acted as a facilitator and liaison between the business stakeholders and the development team, align­ing each others' expectation of the final product, suggesting and visualizing the solution to the busi­ness team, and providing technical insight that helps the business team to decide on achievable, realis­tic solutions.
• Coordinated with developers on defect fixes, priority of fixes and client requested enhancements to ensure no defects went without being addresses.
• Ensured that all the Manual Test Cases and Test execution status are updated in Quality Center.
• Involved in Release support- Release to QA, involved in environment setup, testing the Release Process.
• Made modifications to modules and data systems where necessary to resolve technical issues.
• Analyzed and defined clients business and marketing requirements.
• Setup staging environments and ran tests to recreate and analyze user problems.

Environment: QTP, Point of Sale, Quality Center, SQL, UNIX, Java/J2ee, HTML, XML

Confidential, Mineola, NY

Junior QA Tester

Responsibilities:

• Participated in requirement walkthroughs and creation of test plan.
• Developed and executed test cases, test scenarios and followed-up defects using Quality Center .
• Developed automation test scripts for performing regression testing on the application
• Performed back end testing using SQL Scripts on UNIX servers
• Involved in the team of Unit and integration testing. Developed end user training manuals and pro­vided end user training on business processes.
• Validated various ad-hoc reports used for analytics module of the application through BO reporting tool.
• Tested the formats of Business Objects reports developed against the requirements and Use Cases.
• Storing the company’s reports and analysis in an organized manner.
• Compiled, Organized and Reported data to aid with decision making.
• Designed and maintained test cases in Quality Center .
• Extensively used various modules of Quality Center such as Test Plan, Test Lab, Requirements, and Defects through the Software Testing Lifecycle.
• Used Defect module of Quality Center to identify, manage and resolve defects through the test exe­cution phase.
• Conducted Data integrity and Data validation test manually.
• Performed Sanity Testing and Smoke Testing.
• Performed Integration Testing, Smoke, System Testing and Regression Testing.
• Interfacing with developers to resolve the technical issues.

Environment: ASP.NET, HTML, DHTML, VBScript, Oracle, Quality Center, SQL, Etc