PROFESSIONAL PROFILE

More than 6 years of experience in Management Consulting in a variety of roles performing Project Management, Sales Development, Training and Communication Development, Oracle Technical Writing, Business Process and Quality Assurance Analysis in the following industries: Software and HighTech, Telecommunication, Aviation and Financial Services. In these diverse Consulting roles, there has been a great deal of exposure to the following Oracle 11i and R12 modules: HR, PO, iprocurement, AP, GL, CE, Sales & Quotes, Project Costing, FA and AR TRAINING AND QUALIFICATIONS

• Security Government Clearance obtained June 2009
• Attended basic training for Adobe Captivate February 2009
• PeopleSoft Purchasing Training March 2009
• Project Management training essentials March 2008
• Exposed to Oracle Tutor Software, April 2008
• People Soft Attendance Tracking May 2008
• Oracle Release 12 December 2007
• UPK training tool usage since December 2006
• Receiving upward feedback Training, October 2006
• Fundamentals of organizational change management Training September 2006
• Consulting business case analysis Training February 2006
• Relationship Management/Networking Training February 2006
• Work plan development Training, March 2006
• Design methodology Training, March 2006
• Oracle General Ledger Training, December 2005
• Oracle Purchasing Training, August 2006
• Advanced Facilitation Training, December 2005
• Fixed Based Operator Training, Aviation Software, April 2005

SKILLS

• Developed training documentation for Oracle R12 for the Financial E-business Suite using UPK.
• Lead testing initiatives for Oracle R12 Financial E-business Suite.
• Sales lead for a global private jet servicing company that increased sales revenue and gained new global clients.
• Trained a Global Inside Sales Group at Microsoft Corporation to implement the use of the MPLA (Microsoft Product Licensing Advisor) tool that increased the number of closed sales cycles.
• Responsible team member that helped gain a new client for the Southeast consulting group that led to an increase of sales revenue and gross profit.
• Performed Quality Assurance Testing for third party application Softrak that was responsible for invoice management.
• Created and Delivered Oracle HR training material that increased end user navigation and decreased cost for the on boarding process for new employees.
• Assisted with the Management of a server migration project that improved the storage management facility for Cox Communications Corporation.
• Developed and executed test scripts at Bellsouth Communications for the Oracle 11i module for the Business and Residential customers for a major release of ADSL CRM implementation that increased customer retention by 30%.
• Led Internap Network Services’ HR team to configure Oracle HR approval hierarchy process that isused in creating requisitions.
• Created Oracle documentation for integration, system and user acceptance testing phases throughout the Oracle Implementation.
• Performed Quality Assurance measures for Oracle General Ledger that resulted in an improvement in Equifax’s accounting system.
• Exposed to Rapid builder during an Oracle AP training role at First Data Corporation.

Senior Oracle QA/ Trainer ConfidentialDallas, TX June 2009-September 2009

• Created and Developed training using the UPK(3.5.1v) took for Oracle R12 modules for Purchasing, I procurement, Sourcing, iSupplier and Procurement Contracts version for global government retail facilities.
• Developed key relationships with C- level government kernels to provide weekly updates on the progress of the training rollout.
• Assisted management with the Global Communication strategy that detailed the training rollout, new Oracle R12 business processes and the changes in the job roles and responsibilities for Senior Executives.
• Tested several phases of the SDLC to ensure that software functionality was accurate for end-users.
• Evaluated system specifications during the UAT(User Acceptance Testing)Phase of the implementation.

Senior Oracle PO Trainer-Independent Contractor, Confidential, MD December 2008

• Developed and Created Iprocurement training using the UPK tool for Oracle 11.5.10 version for a global audience.
• Trained clients on the use of the training tool UPK for future training development.
• Managed key relationships with C-level executives on the overall training strategy for the Iprocurement rollout.
• Performed regression testing on the Oracle Purchasing module to ensure proper functionality for the client’s business processes.
• Developed business case scenarios for testing and analysis of procurement processes.
• Created a training strategy for virtual and classroom training sessions for all global end users.
• Communicated to Senior Management system enhancements to increase business process flow.

Senior Oracle Analyst-Independent Contractor, Confidential Atlanta, GA July 2008-September 2008

• Provided technical support for International SME’s in South Africa, UK and India.
• Developed and delivered training for domestic and international SME’s virtually and instructor style.
• Assisted with the Oracle R12 Financial setups for AP, iprocurement, PO, AR and CM.
• AP lead for setup and training initiatives for Super end users.
• Provided weekly status reports for Oracle R12 Go live milestones to Senior level Management.
• Trained client SME’s for AP, iprocurement, PO, RM, AR, Discoverer, Pcard, Lockbox and CM on Oracle R12.
• Testing lead for all Oracle R12 financial modules.
• Provided technical support to client end users via metalink and working with dba’s to manage issues.
• Created Oracle R12 training documents using the Oracle UPK training tool.
• Communicated with international SME’s on a consistent basis to adhere to the project milestones.
• Managed relationships with key stakeholders domestically and internationally on changes for the testing phases, training and technical support issues.
• Responsible for reviewing and maintaining test scripts documents created by SME’s.
• Developed relationships with internal organizations during specific phases throughout the project.

Senior Consultant, ConfidentialAtlanta, GA, November 2005 to June 2008

• Training Developer/Quality Assurance for Oracle R12
• Translated business process needs to technical leads that allowed system specifications for improvement.
• Created training documents using the UPK tool for Oracle R 12 Financials to assist with the pre-sales process for new clients.
• Tested the Oracle R12 modules for consistency as it relates to functionality for end users.
• Provided basic training for end users on the UPK tool to assist in the creation of training documents.
• Maintained relationships with key level managers to implement the training sessions.
• Assisted with R12 setups for specific training labs based on client recommendations.
• Training Coordinator for Oracle AP for First Data Corporation
• Developed relations with business unit C-level executives who owned a variety of entities within FDC.
• Created training material for Non-AP and AP Super Users to improve the month end close process
• Managed internal and external financial groups for each business unit on a global basis.
• Project Coordinator for Cox Communications.
• Managed a Network Server Migration project that consisted of the involvement of large groups of key stakeholders and business owners for several applications.
• Led weekly status meetings to facilitate communication within the Cox organization for specific phases throughout the project with Director level Executives.
• Developed key relationships with technical and business owners to understand the intricate details of Cox’s core business applications.
• Facilitated senior level executive meetings to discuss server implementation strategies that were critical to the success of the project.
• Responsible for the relationships with external vendors to improve the efficiency of server migration.

• Assisted with the setups of Oracle HR for the following organizations: Americas, Latin America, EMEA and Asian Pacific.
• Tested and assisted with setups for Oracle Sales, Quoting and Pricing modules during the user acceptance testing phase.
• Developed Training Manuals using Oracle UPK for Domestic and International Groups.
• Tested Oracle Purchasing and Order Management modules during the system and integration testing.
• Led a specific testing phase that was critical to the success of the Quality Assurance Analysis.
• Used metalink to track and manage issues on a daily basis to help support end user capabilities.
• Oracle Consultant for Internap Network Services
• Assisted with the Oracle GL and HR Set ups for the integration testing phase.
• Led client meetings for the Internap HR team to discuss issue resolution on a weekly basis.
• Trained clients on the Iprocurement and Purchasing modules during the integration and system testing stages.
• Provided end user technical support for Oracle Purchasing as it relates to the approval process.
• Tested several phases of the software implementation using test scripts.
• Created training material for Oracle Purchasing for client end users.
• Trained client HR SME’s on the daily job process of using the HR Oracle module.
• Training and Communications Manager for Microsoft
• Delivered and Implemented Worldwide training for three Global call centers for the 1.1 release of a tool called MPLA (Microsoft Product Licensing Advisor) that strengthened the licensing agreement process with Microsoft.
• Led the communications effort for the Worldwide Licensing Product Organization to provide awareness to major stakeholders globally.
• Trained sales associates on the MPLA tool that led to increase sales revenue for the licensing division.
• Oracle Technical Writer Vigo (Western Union)
• Developed BR100 documents for Oracle Financial modules to improve the auditing process for a major Oracle implementation.

Office Manager Contractor, Confidential, Anguilla, Caribbean, April 2005 – June 2005

• Managed and trained employees on business development processes to increase knowledge sharing and production. Performed financial tasks such as invoicing, accounts receivables/payables and budget management to increase overall customer satisfaction and implement company goals.
• Developed and Delivered FBO (Fixed Based Operator) Training to the corporate staff to improved the productivity of the organization.
• Responsible for developing and maintaining client accounts that lead to a 30% increase in sales revenue.
• Communicated with senior level management to ensure the growth and sustainability in the organization on a global basis.

Consultant, Confidential Atlanta, GA, January 2003 – March 2005

• Usability Data Analyst for MCI Global Corporate Intranet:
• Organized focus groups and SME interviews for several cities in the US and London, England to gather feedback on the current use of the Corporate Intranet.
• Traveled to London, England to engage the global partners on the new development of the Corporate Intranet.
• Managed and Documented detailed analysis on a global basis for project stakeholders and external vendors.
• Conversion Analyst for Wachovia Securities:
• Documented detailed reports regarding the merger between Wachovia and Prudential Securities that were used to assist with gap analysis reporting.
• Led a Training Support Center for two major Wexford firms that consisted of approximately three operational experts and three business experts to assist with technical or business related issues during the conversion.

Business Architecture Analyst for Delta Airlines Corporation:

• Participated in a $43 Billion implementation called Revenue Pipeline that gave real time data for revenue, ticket sales and overall operations budget.
• Quality Assurance Analyst for AT&T
• Tested the customer interface for the new release of ADSL to increase sales revenue by 30%.
• Used Test Director during the testing phases to initiate module defects during several cycles.

EDUCATION:

MBA-Finance
BS-Biology