Summary

Software Quality Assurance and Testing professional, CSTE certified since 2002. Full software development lifecycle SDLC expertise producing commercial software products and custom applications. Recently on high performing team, testing web-based application, UI and back end with Agile SCRUM and Kanban methods. Industries: healthcare EMR, e-commerce, media entertainment, telecom, telematics. Recently tested applications developed in .NET, C , RESTful API, SQL Server databases using TFS/ALM, Visual Studio Microsoft Test Manager, HP Quality Center, Rally, Jira, StarTeam, SQL Server Management Studio, TOAD. Past experience: ClearQuest, QTP test automation , Team Lead, QA Manager, Product Analyst.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Analyst, Web Development

• Development Environment: Web-based, .NET v 4.5, C , RESTful API, SQL Server 2012, Windows 7 x 64, IE 11, SAP Sales Distribution. Mobile: iOS 7/Safari for iPad and iPad Mini, iPhone Windows 8.1/IE 11 for for Surface and Nokia smart phone
• Test Tools/Methods: Visual Studio TFS and Microsoft Test Manager 2012, Agile SCRUM/Kanban, User Stories, SQL Server 2012 Management Studio v 11.
• Development of new e-commerce stores for Microsoft's US and international employees and public customers, selling branded merchandise and software downloads. Rapid Agile Scrum/Kanban application development by a small team of architect, developers, user experience designer, and one other tester reporting to Director of Web Development.
• Manual web-based UI, SQL database integration testing with Microsoft and SAP-SD Sales Distribution .

Confidential

Testing Analyst

Development Environment: Web-based, Visual Studio .NET C , RESTful web service, Ensemble, MS SQL Server.

• Test Tools/Methods: Windows 7 x64, TFS, IE 9, Excel
• Member of a Agile SCRUM development team designing a new web-based healthcare data analytics application. In a Quality Assurance role I worked with a product analyst and scrum master on elaboration of customer requirements. I also manually tested a new release of 360 Encompass, an existing analytics application test case preparation, execution, defect management.

Confidential

Permanent employment ended due to department closure.

Testing Analyst, Enterprise Business Solutions

• Test Tools/Methods: SharePoint, Excel.
• My directive was to design and implement a manual testing system with process and procedures for PeopleSoft FSCM and HRM analysts. I prepared the department for internal audit by reviewing past test efforts, formalizing the test approach, developing a manual framework for organizing test cases, created supporting templates for test planning, execution, metrics. Produced a detailed design for the SharePoint test repository. Provided training and coaching for analysts and conducted test case reviews.

Confidential

QA Analyst

Development Environment: JavaScript, HTML, CSS, Flash video, Omniture, Google Analytics, jQuery

• Test Tools/Methods: Web-based, Windows XP 7, FireFox, IE 8 9, Chrome, Agile Kanban, Jira, HttpFox.
• The project migrated over a dozen B2C Discovery TV Networks and other websites to a new Content Management System CMS , with front-end redesign and retax. I was responsible for front-end cross browser testing of sites with 10 or more templates, CAM and dynamic content, navigation, interactive features video player, games, comments , social share integration Facebook, Twitter and other , advertising, and search functionality.

Confidential

McKesson Enterprise Information Solutions healthcare clinical software Horizon Ambulatory Care for providers. Agile testing for two large scale regulatory deadline-driven projects ICD10 and Meaningful Use.

Clinical QA Engineer

Development Environment: Web-based and Client-Server, .NET, Java, GWT, web-based and client-server. Oracle 10.6 SQL, UNIX.

• Test Tools/Methods: IE 8 9, Windows XP 7, SQL TOAD, UNIX WinSCP, PuTTy , Agile SCRUM, Rally Software, HP Quality Center, StarTeam
• Healthcare data exchange transactions: HL7
• Strong Agile SCRUM collaboration between testers, developers, requirements analyst and human factors engineer to deliver 100 of assigned User Stories in 3-week iterations. Participated in product backlog grooming, sprint review, planning, daily standups, sprint retrospective and acceptance demo.
• Functional UI and back-end system testing of application-wide enhancements with heavy SQL database verification and manipulation: 1 transition from ICD9 to ICD10 diagnostic codes and SNOMED terminology 2 add batch and user-initiated routing of CDA patient health records to Health Information Exchange HIE .
• Write and execute scripts in HP Quality Center for manual functional and regression testing . Added to experience in user interface, database verification, systems integration and HL7.

Confidential

Formerly Discrete Wireless

This fast-growing company produces SaaS GPS cloud-based fleet tracking management software and web services. My work here expanded prior telecom industry and web-based application testing experience.

Sr. Quality Assurance Analyst

Development Environment: Web-based, .NET, C , Flash, MS SQL Server.

• Test Tools/Methods: Windows 7, IE 8 9, Fiddler, Bugzilla, Excel
• Solo tester for Fleet Metrics reports and web-based dashboard feature. Heavy transactional data analysis using Excel. A warehouse cube sourced data for multiple graphical views of 6 key fleet management metrics. Suggested modifications to improve ease-of-use. Zero application defects reported in production.

Confidential

• Carestream Dental, formerly PracticeWorks LLC and Kodak Dental Systems
• Carestream Dental is a division of Carestream Health, formerly the Healthcare Division of Kodak. The company has global market in practice management, imaging software, and digital imaging hardware for Dental, Orthodontic, and Oral Surgery practices.

Confidential

Development Environment: Client-Server, C, Client-server, XML, Sybase

• Test Tools/Methods: Windows 7 x 32 x86-64, Vista, 2000, XP, Server 2003 2008. RUP, Use Cases. HP Quality Center, StarTeam, VMWare, Norton Ghost, waterfall SDLC
• Healthcare data exchange transactions: HIPAA x12 270/271, 837, 276/277, 835
• Senior tester reporting to the Director. Responsible for quality release of Oral Surgery Practice Management application with EHR clinical and business office features. Manual functional testing of multiple OS, business partner integration, HIPAA Medicare Medicaid Private Pay claims, and many peripheral devices. Installation, XML interface, regression, beta testing documentation review, technical and release notes, release training for customer support and trainers, and many other activities expected of QA in a vendor setting.
• Updated the Systems Requirements document on a frequent basis. Content accuracy, completeness, timeliness, and certification testing of hardware, operating systems, peripherals and third-party software integration resulted in zero reported instances of components failing to work with the software at customer sites. Certified Windows 7 x86-64 and Server 2008 for use with the Oral Surgery product on short notice when it was not part of the release plan. This was a plus for new customer sales.

Quality Assurance Manager, Dental Products

• Managed a distributed 6-person test team responsible for the quality of software releases for two Dental Practice Management products CS SoftDent and PracticeWorks . Personally responsible for Project Management, Master Test Plans, test metrics, Beta Test Planning, Test Summary Report, Release Management and led the team to deliver requirements reviews, alpha and beta test plans, test cases, test case reviews, execution logs, and defect reporting.
• The team was the first to implement and hone new processes which became the model for the department. Test artifacts passed a rigorous review by an FDA examiner. The team was also the first to evaluate a new testing toolset before rollout.

Sr. Assurance Analyst, Dental Products

• Hands-on test and QA responsibilities for the company's mainstay dental practice management applications CS SoftDent and PracticeWorks test planning, preparation, execution, defect management, release management technical support and beta customer training reviews of requirements, functional designs, test cases, documentation project exit meetings.
• Major contributor to task group formalizing an SDLC required to pass the department's first FDA Inspection. Collaborated with management to establish processes, define tasks and document templates - Master Test Plan, Test Procedure Specification, Test Summary, Beta Test Process, and Beta Test Plan.
• Administered HP/ Mercury Quality Center. Authored Best Practices guidelines for developers to enable automated integration of requirements into HP/Mercury Quality Center.

Confidential

In the B2B ECommerce space, development projects at this e-procurement start-up company centered on integration between customers, suppliers, SAP and bank charge systems verification of catalog content and loading process.

Sr. Software Test Engineer

Development Environment: Web-based, Java, WebMethods, SAP SD and MM, E-procurement platforms: Datastream, Requisite, i2 Technologies

• Test Tools/Methods: MS SQL Server, Quality Center, Test Director, WinRunner, Quick-Test Pro QTP automation, Use Cases, XML, XML Spy. RequisitePro, WinRunner for SAP, ClearQuest, WebMethods for backend XML interfaces.
• Developed automated tests using QuickTest Professional and WinRunner-QuickTest for SAP to validate monthly SAP SD sales service packs and updates to the web-based application's product catalog. This cut the time required to validate from 5 days to 1 day.
• Configured five IBM Rational ClearQuest Change Management applications. The resulting improvements in workflow boosted the productivity of three customer-facing departments and enabled QA to track software defects and work requests. Trained internal users, conducted acceptance testing and produced Administrator's Guide.
• Tested a high visibility switch-over to a real-time credit card transaction processor and merchant bank which resulted in savings of 130K annually in fees. Integration between SAP R/3 Financials, WebMethods XML transactions, and the external third party card processing system had to function flawlessly. Software performed without defects in production.
• 2001 Technology Teamwork Award. 2002 Monthly and Quarterly Weldon Well done award.

Confidential

Global vendor of customer care and billing software Ericsson BSCS for the wireless telecommunications industry with ISO 9001 structured methodology.

Sr. Software Test Engineer Team Lead

Development Environment: Client-server, Java, Unix.

• Test Tools/Methods: Windows 95 NT, Test Director, WinRunner test automation. Oracle SQL with SQL Navigator, Rational Unified Process RUP .
• Led 6-person test team through a 9-month project.
• Awarded for identifying, detailing, and driving resolution of numerous critical design issues discovered early during test preparation, and for excellence in test team coordination.
• Key member of task group that led adoption of RUP Rational Unified Process methodology.