EXPERIENCE SUMMARY:

• Over seven years of Experience in both Manual and Automated testing in Client-Server, Web based Data warehouse and strong experience in analyzing and testing on Finance, Banking, Insurance, and Welfare and Content Management applications.
• Proficiency in Software Testing on various platforms including Windows XP/2000/NT 4.0/98/95,UNIX and good knowledge of different phases of Software Development Life Cycle
• Experience in Functional, Stress, Regression, Smoke, GUI, Database and System Testing.
• Proficient in testing methods like Integration Testing and User Acceptance Testing (UAT).
• Expertise in implementation of Automation Tests and Manual Tests.
• Generation of Manual Test Cases and automated them using WinRunner/QTP/Rational Robot for Functionality and Regression Testing
• Competent in Mercury Rational Automation Testing tools like QTP, WinRunner, Quality Center, Test Director, Rational Robot, Rational Administrator and Rational Test Manager.
• Proficient in developing test documentation of Test Methodologies like Agile and Scrum
• Experience in Preparation and Execution of appropriate business test scenarios based on Functional Technical Requirements.
• Experience in creating and executing test scripts in keyboard view and Expert view in QTP.
• Good understanding knowledge of system design and translate requirements into Test Plans.
• Experience in Defect Tracking and Reporting using Test Director, Quality Center
• Experience in preparation of Requirement Traceability Matrix, Defect Report and Weekly Status Reports.
• Experience in testing different environments including Java, J2EE,.Net, and SQL
• Good understanding of test automation process, right from identifying test cases for automation to analyzing the results and reporting bugs
• Considerable programming skills in C, Java, VB Script, SQL, HTML.
• Involved in Requirement Management, Peer reviews, Inter group coordination and Training Programs
• Extremely Dedicated, self motivated Proactive and willing to assume responsibility.
• Personal skills include Excellent Communication, strong sense of Organization and Effective Time Management and have the Ability to work in a team as well as independently.

EDUCATION:

• Master of Science in Computer and Electronics Engineering.
• Bachelor of Technology in Electrical Electronics Engineering.

TECHNICAL SKILLS:

Operating Systems : Windows XP/2000/NT/98/95 and UNIX (Linux Solaris)
Testing Tools : Win Runner, Quick Test Professional, Rational Robot, Test Director.
Version Control Tool : VSS, SOS, PWR
Defect Tracking Tools : Quality Center, Remedy, Defect Manager, Test Tracker
Languages : C, Java 1.3
RDBMS : Oracle 10g, MS Access and MS SQL Server 2000
Web Technologies : HTML, VB Script, JavaScript, ASP2.0, Front Page, Dream Weaver, Flash

PROFESSIONAL SUMMARY:

Confidential, Pasadena, CA May 10- Till Date
Sr.QA Analyst

The TI Project centralizes Telephony and Interactive Voice Response (IVR) platforms within Hewlett Packard (HPES) data centers and delivers the technology as a service over the KP network to KP Contact Center agents:
The CHATS Program consists of three parallel tracks:

• Telephony Infrastructure (TI) project
• HP desktop project
• Analytics

Responsibilities: -

• Involved in testing the entire Analytics section of CHATS Application
• Coordinated offshore team of 10 testers.
• Automated flows like Billing/payment inquiry, account info, claims, Facility/medical services using QTP
• Automated the flows using parameterization and descriptive programming and later the data is verified in the database by running SQL's from QTP.
• Used Web table, web element concepts of QTP to handle the functionality, Descriptive coding is done to perform clicks on the list box
• Generated scripts that can generate test data required to test different flows.
• Writing manual test cases for the new functionality changes, testing and reporting on defects.
• Responsible for running smoke test after new build deployment and reporting results to client before proceeding with regression testing.
• Responsible for the Desktop testing of the Chats Application which is a PEGA application.
• Integration of manual test cases with automated test cases in Quality Center.
• Co-ordinate offshore team in writing test cases and conducted weekly status calls
• Prepared test plans for each release, written test cases and executed them as part of functional testing. Prepared test reports and deliverables and submitted for version releases.
• Generated different reports of CHATS Application in the Info view which is a crystal application.
• Carried out crystal report testing and Merced Reports testing, these reports were tested from both front end and back end
• Carried out back end testing using SQL Developer for reporting.
• Created test data for testing specific CHATS functionalities
• Attended Genesis Training on IVR and CCPM.

Environment: Pega 6.x, Quality Center 9.0., oracle 9i, SOUP UI

Confidential, SFO Dec 09 May 10
QA Analyst

Project: - Business Payroll Services (BPS)- Confidential OptRight Payroll Solutions
Confidential is the largest financial institution headquartered in the western U.S. It is a Financial Services Company that is large, diversified, dynamic, growing, and innovative. It is also a distributordelivering a wide variety of commodity-like products through a proprietary system of channels: traditional stores, supermarket stores, ATMs, phone banks, internet, and mail. Wells Fargo is one of the first banks and payroll processors to integrate payroll processing and online banking services. The combination of OptRight Payroll Solutions and Wells Fargo Business Online banking is expected to help the company make further inroads as Wells Fargo expands the reach of Business Payroll Services (BPS) into legacy Wachovia markets.
Responsibilities:

• Involved in developing utility scripts in QTP for requirement to test case mapping and customized execution reports.
• Writing manual test cases for the new functionality changes, testing and reporting on defects.
• Responsible for running smoke test after new build deployment and reporting results to client before proceeding with regression testing.
• Responsible for the execution of the regression and new features scripts for every build and release and analyzing the results and summarizing the execution report.
• Coordinating with developers in setting up data for testing scenarios related to date bumps and batch sweeps.
• Written SQL for the test data requirements from different modules.
• Creation of general reusable functions used for reporting purpose.
• Involved in development of automation generic functions like Initialization functionality, Reporting Functionality, Web related functions.
• Managed manual test passes/runs with TFS(team Foundation Server 2010)
• Integration of manual test cases with automated test cases in Quality Center.
• Execution of Regression suite and BVTs in Development Production environment
• Identify the new BCRs (Business change requests) that will affect the automated test cases, coordinate with manual and automate QA team and update and maintain the test cases according to the new changes.
• Prepared test plans using TFS for each release, written test cases and executed them as part of functional testing. Prepared test reports and deliverables and submitted for version releases.
• Played key role in defining test automation procedure and standards, creating win runner scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Carried out Performance testing by LoadRunner.
• Designed scenarios for Performance Testing, Generating scripts and handling Correlation as well as parameterization using Loadrunner Vugen, executed scenarios using Controller and analyzed the results using Loadrunner Analyzer.
• Performed backend testing for retrieving the data using SQL queries with TOAD.
• Involved in setting up different configurations for compatibility testing and manual testing for each environment.

Environment:QTP9.0, SQL, TFS 2010, Visual Studio 2010, LoadRunner 9.50

Confidential, Warren NJ Jan 09 Nov 09
QA Tester

Confidential is one of the leading cellular service providers in USA. VMU releases a new set of services/promotions every month. It provides CDMA phones which customers can purchase from retailers or VMU itself and can activate. Virgin Mobile USA's products and services will include long distance and nationwide coverage. A distinctive set of features that will provide access to additional services tailored for the U.S. consumers'. The new changes/services/promotions are reflected in both Siebel and Web versions, used by call center executives Virgin Mobile and customers respectively. The Siebel application is used by the call center executives and it includes the Siebel sales module. By through this application the call center executives will Activates, Top ups, Value added services, Deactivate and Reactivate the mobile and also resolves the issues of the customer. Through website customers can also do Activations, Top ups, Deactivates and value added services.
Responsibilities:

• Involved in maintaining the versions of deliverables like test plans, test cases, test scripts and status reports in VSS (Visual SourceSafe)
• Responsible for a team of 8 members to review work such as Executed Test Cases, Defects reported and Updated Test Cases as per Requirement Design.
• Capable of identifying potential in team members and assign work accordingly. Inform/suggest improvement areas to other team members, which helps to improve the overall work performance.
• Customization of Header for Manual Test cases in Quality Center and Integration of manual test cases with automated test cases in Quality Center.
• Prepared the Coding standards, Folder structure, and driver script, high level testing info and functions header information documents.
• Identify the new BCRs (Business change requests) that will affect the Automated test cases, coordinate with manual and automate QA team and update and maintain the test cases according the new changes.
• Involved in regression testing using QTP.
• Performed and reviewed Regression testing to identify errors in each modified build in the process of testing, Investigated Bugs and interacted with Developers to resolve technical issues.
• Identified, analyzed and documented all defects with severity by comparing actual test results with expected results.
• Conducted manual/functional testing on report generation applications for IVR/CTI applications
• Responsible for creating the weekly Cumulative and Current Defect reports for Managerial meetings

Environment:QTP 10.0, QC 10.0 , TFS 2008

Confidential Dec 07 Dec 08
QA Tester

VETSS- Voice Enabled Telephone Self Service:
Voice enabled Telephone Self Service (VETSS) is a J2EE application with Struts Framework and Voice XML Tool Kit. This application provides the foundation for future voice applications. This application helps the Client to move towards full voice accessibility by ultimately transferring all applications from the IVR to an open-standards web platform similar to our existing portal technology. Centralizing these call applications onto a server infrastructure moves management out of ATT and moves into Client data centers, much as we manage our portal infrastructure. Network changes, call routing, application development, and transactions is now in the control of Client rather than distributed across departments and organizations as in IVR systems.
The Caller Needs Identifier serves two main audiences: plan participants (also known as members) and healthcare professionals (providers). After a caller is identified, the application asks questions to determine where to direct that caller. Application populates ICM container with caller needed identification information for proper routing. Depending on their answers, callers are directed to a touchtone Interactive Voice Response (IVR) system, a call center, or a distinct 800 number.
Responsibilities:

• Involved in review and analysis of requirements.
• Preparing the detailed test cases based on Test Plan, Functional Specs Use case Documents.
• Created functional testcase design for manual Testing using BPT
• Participated in inspections and reviews, project meetings, etc.
• Conducting system testing, sanity testing and regression testing and verifying the results with expected results, which should complain with the predefined requirements.
• Involved in defect reporting and tracking.
• Done integration testing on a message-based integration application for clinical systems
• Participated in Tech-talks and brain storming sessions within the team to share the knowledge and also learning new technical areas.
• Preparing the test summary reports.
• Designed tests using keyboard driven methodology for selected tests
• Developed test scripts using automated test tools (Regression, Batch and Data Driven tests).
• Performed Backend Testing to ensure the authentic retrieval of the data from the database.
• Worked with the SQL statements to extract data from Sybase tables and verify the output data of the reports
• Worked on performing tests on VOIP different IP Protocols
• Testing the performance of a first in-first out queue with fixed size packets and Markova arrivals to the queue for one and two input sources.

Environment: Quick Test Pro 8.2, BPT,Test Director 8.0, Struts Framework 1.1, JSP 1.2, Servlet 2.3, XML, HL7 v2.x/3.x,WebSphere5.0, Sybase (Database Server), SQL, TFS 2008, Windows 2003 Server, Toad

Confidential, CT Apr 07 Dec 07
QA Tester

Strategic Solution Platform (SSP):
Confidential is the Worlds leading provider of private banking services and one of the largest asset managers globally. USD clearing volumes average 50,000 daily payments totaling over USD 300 billion. Confidential supports SWIFT, FED CHIPS payment transactions. The GCU US Release 1.0 team has an important role in testing and analyzing the business requirements for the replacement of the Legacy Payment Engine AMTRACS to the global component of the new Strategic Solution Platform (SSP) payment processing engine. On daily basis, Amtracs production data which is in SWIFT-I format is taken and transformed to SWIFT-II format which is compatible with SSP engine and replayed in the SSP payment engine to see the difference between the two payment engines, compare the NAK and ACK Messages, Compare the End of Day (EOD) files of both payment engines and KPI Report is generated to see the Mismatches.
Responsibilities:

• Reviewed the Business Requirements document with the business team to understand the functionality of the application.
• Involved in transforming the Messages from swift-1 (AMTRACS) to SWIFT-II (SSP) format.
• Used Perl Scripts for the transformation of the messages.
• Prepare the Load Distribution plan and Replay the SWIFT messages in their respective Portals.
• Involved in preparing E2E test cases and Regression Testing.
• Transforming the FED, CHIPS, PEGA and SWIFT messages to make compatible with SSP Payment Engine, following the SWIFT II rules and standards.
• Developed detailed UAT test cases from technical system requirements documents to meet deadlines as per the requirements.
• Used Quick Test Professional to prepare test scripts to load the messages with certain time interval between each one.
• Prepared the Test Scripts using Quick Test Professional for Regression Testing.
• Uploading the Test Cases from Excel Sheet into Test Director.

Environment: Quick Test Professional 8.2, Windows NT, SQL Server 2005, Test Director 8.0

Confidential, IL Apr06 Mar 07
QA Tester

Enterprise Incentive Management (EIM):
Worked as a QA tester/Analyst during the testing phase of this Windows based Application. This is an Insurance Information System, which gives online quote for the customer Auto and Home Insurance in different States of USA. This application was developed using Visual Basic, ASP and Oracle. The system keeps track of all Automobile insurance Quote system, its customer details and related project etc. This system consists of different modules like Customer details, Benefits and Packages etc.
Responsibilities:

• Involved in the Quality Assurance Analysis and Testing of Insurance Information System.
• Interacted with users and vendors for full life cycle of the project.
• Prepared and executed Test cases based on User Requirements Document (URD) and prepared Test Procedures.
• Developed a test database in Microsoft Excel to conduct Data driven test.
• Developed Test cases for Auto and Property Modules (Home Owners, Renters and Condos).
• Involved in the Regression Testing of Property Module with different Data (Data driven Test).
• Verify Actual results against Expected results and investigate discrepancies.
• Report any defects using Test Director.
• Fix and component Test defects.
• Involved in the Quality Assurance Analysis and Testing of Insurance Information System.
• Actively involved in various phases of the testing cycle such as System, Functional, Regression, Integration, and End-To-End Testing.
• Test Director was used for tracking the defects.
• Carried out extensive testing with QTP, testing tool with different test cases, which reflects the various real time business situations. Test results analyzed and suitable corrective actions were suggested.
• Involved in Extensive testing of various situations along with the implementation team, resolved the issues and problems. Used Test Director for bug tracking.
• Performed Manual Testing of Insurance Information System.

Environment: IBM Pentium PC, Windows, SQL Server, DB2, Quick Test Pro 8.2, Test Director 8.0

Confidential, WA Aug 05 Apr 06
QA Engineer

EHOME (Windows Media Center)
This project involves testing Windows Media center which is the inbuilt feature along with the vista. Where there are different modules included, and still improving according to the market strategies. With windows live photo galleries you easily organize and share your photos and save to you are computer. You can connect to the live TV and schedule record for the programs which you would be missing due to your business hours. And upload the music albums and connect to the local radio station when required. And in tasks you adjust your settings as per your requirement, for example you can connect to extender and in settings you can specify the drives from where you want pick and where you want store you actions performed with the media center.
Many other features are included, like online media and sports. In online media where you can store the links of different sites, like movie sites and music sites and related to news. And you can have you own library set-up as per your requirement. Its like more users friendly.
Responsibilities: -

• Analyzing the Requirement Specifications and development of Test Cases.
• Developed Requirements Traceability Matrix to relate High Level requirements to Test cases.
• Involved in Black Box testing, using different testing strategies
• Involved in Test Case Preparation and Test Case Execution Manually.
• Determining the Entry and Exit Criteria for different phases in testing cycle of the system.
• Understanding execution of manual and automated test cases
• Making recommendations about bug priority and severity
• And also writing Test Case Outlines (TCOs), manual testing of applications to determine their compatibility with the Operating System.
• Successfully implemented Mercury Quality Center for Test Planning, Test Case writing, Test Execution and Requirement Mapping with Test Cases.
• Preparation of defect report and logging the defects product studio.
• Interacting with Analysts and Developers for the Bug Fixes and Problem resolution.
• Scheduling the automated jobs and verify the failures
• Debugging the failed jobs and log the bugs

Environment: ASP.Net, HTTP, HTML, and XML Windows Vista / 7, Visual Studio 2008, SQL Server, Product Studio, Windows Testing Technology (WTT) Quality Center 9.0

Confidential, INDIA May 04 Jun 05
QA Tester

Confidential is a leader in life, annuity, accident, health reinsurance, serving insurance and other financial services companies in INDIA. KLIP is a PC-based reinsurance administration system complete with Help Desk support and consulting services.
Responsibilities:

• Created Test Requirements, Test Cases in Test Director by using the documents already provided and by conducting walkthroughs with Stakeholders.
• Good understanding of SDLC and Created test steps for each cycle of SDLC
• Executed the test cases manually and reported the defects if any in Test Director.
• Carried out different types of testing all through STLC .
• Responsible for maintaining weekly Test Metrics document.
• After the application was a bit stable, created Test Scripts in WinRunner for automated test cases.
• Uploaded and executed these scripts in Test Director.
• Created test scripts to carry out regression testing for claims functionality using win runner.
• Reported the defects in Test Director and collected Test Matrices weekly from Test Director Defects database as to keep track of the defects.

Environment: Test Director 6.0, BPT,Win Runner 6.5, Oracle 8i, Java, J2EE, Windows NT