Summary

• Created many testing environments while developing a ChangeMan package from the ground up.
• Numerous consulting contracts all completed on or ahead of schedule.
• Effectively supported a variety of environments, hardware, middleware and software.
• Noted ChangeMan expert.
• Defined processes and procedures for systems and applications
• Thirty plus years experience

TECHNICAL EXPERIENCE

Programming Languages:

JCL, Cobol/II, Easytrieve/ , SAS, Clist, Rexx/XML, Assembler, Some SQL

Software/Databases:

DB2

Operating Systems:

z/OS, OS/390, MVS/ESA, MVS/SP, MVS/XP, OS-VS1/VS, DOS/POWER II, Windows 3.1/95/98/ME/NT/2000/XP/VISA/7, UNIX

Networking:

N/A

Web Applications:

Knowledge of IE, Firefox, Chrome, K-Meleon, Safari, Flock, Netscape Opera Browsers

Methodologies:

SDLC, SCM, ITIL

ERPs:

N/A

PROFESSIONAL EXPERIENCE

Confidential

ChangeMan Consultant

• Migrate Changeman ZMF 5.5.3 to 7.1.3 across all lpars
• Setup ChangeMan security
• Work closely with Sirius Computer Solutions consultants and Harland Clarke
• Create new testing and production SERVER instances
• Support Users

Confidential

Application Developer Mainframe Tools/Service Support

• Responsible for support of ChangeMan ZMF and Endevor including Level 2 and 3 issue resolution and end-user support, tool infrastructure maintenance, product upgrades, process automation, storage capacity planning, monitoring, disaster recovery backups DR exercises , performance, documentation, escalation to management and vendor as needed, infrastructure build-out for new servers and/or lpars, not-permitted technology remediation, and initiative support, including client-driven customization, client initiatives and ET D infrastructure initiatives
• Responsible for support of JCLPREP and JCLCHECK including Level 2 and 3 issue resolution and end-user support, product upgrades, maintenance and incident resolution for the product interfaces and front-ends, disaster recovery backups DR exercises , performance, documentation, escalation to management and vendor as needed, not-permitted technology remediation, and initiative support, including client-driven customization and ET D infrastructure initiatives
• On-call requirements are one week of primary preceded by one week of secondary every 6 to 8 weeks.
• Rotation is more frequent during knowledge transfer
• Resolve all incident tickets that occur during on-call rotation
• Shut down or start up any of the tools supported
• Worked on FileAid to FileMgr conversion
• Worked on JCLPREP to JCLCHECK conversion
• Technologies: TSO/ISPF, ISPF Dialog Manager, DB2, NDM, CA7, TWS, COBOL, Assembler, HTML, XML, REXX, SQL, JCL, TCP-IP, RACF, ACF2, JES2, JES3, MVS, ThroughPut Manager, VSAM, utilities including PDSMAN, SDSF, SAR, FILE-AID, DFHSM, QW3270 Mainframe Emulator

Confidential

ChangeMan ZMF Technical Administrator/Enterprise Configuration Management

• Provide strong technical assistance with the maintenance and resolution of ChangeMan ZMF tool customization issues
• Provide technical support for tool patches and version upgrades
• Serve as technical resource
• Including hands-on activities Day to Day
• Develop documentation of changes, scripts and methods to ensure successful modification of original tool customization
• Strong knowledge in Configuration Management processes
• Knowledge in Dialogue Manager, Rexx Clist scripting, Cobol, DB2, JCL, Compiles, Auditing, Impact Analysis, IBM Utilities, IDCAMS, Syncsort, SDSF monitor jobs , TSO/ISPF
• Support Window platform deployments along with Unix builds , deployments bounce JBoss/Seebeyond containers
• Build new environments on request
• Use Dimensions to correct any issues that occur with builds
• Update xml scripts whenever a request calls for it
• Support Major, Minor Misc Releases
• On-call Support
• Develop and document Change Management processes and procedures and anything else relevant
• Assist with Change and Release Management documentation and controls being reviewed by internal and/or external auditors
• Planning for Software Installation and Migration
• Assist with Problem Management
• Perform Problem Analysis
• Proactive System Review
• Provide training/,mentoring to client personnel
• Conduct System Tuning
• Provide recommendations on improving processes
• Provide guidance in installing/configuring/customizing system components
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, CHANGEMAN, MICROSOFT OFFICE, OUTLOOK, RACF/TOP SECRET, FTP, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, SAS, REXX/XML, CLIST, JCL, AVERS, DB2, RUMBA, FILEAID, DIMENSIONS

Confidential

ChangeMan ZMF Administrator

• Support and Administer ChangeMan which requires knowledge of ChangeMan ZMF and DB2 concepts
• Set up access for new users as developers and/or approvers
• Gather requirements and set up new ChangeMan applications
• Define component types
• Define language types
• Assign compile procedures to each language type
• Define and configure approvers
• Define test environment connections
• Configure DB2 options
• Define baseline libraries, allocate libraries
• Define production libraries
• Responsible for ensuring all ChangeMan install and housekeeping jobs run to a successful completion
• Ensure all ChangeMan started task are up and running as scheduled
• Review daily report of space allocation for all ChangeMan baselines
• Resolve any problems related to ChangeMan when called upon by developers/managers
• Assist DBAs and/or resolve DB2 bind problems when a Changeman package promote or install is involved
• Design, develop, implement and test a disaster recovery plan for ChangeMan and all related files
• Upgrade ChangeMan to current releases when they become available from vendor
• Assist in design, development and implementation of new testing environments
• Delete old test environments
• Use FTP as transmission vehicle
• Convert ChangeMan release 5.2.0 to 5.3.5
• Participate in Disaster Recovery exercises
• Respond and enter tickets into Remedy System
• Working knowledge of JCL, CA7, IBM Utilities, SDSF monitor jobs , TSO/ISPF, IDCAMS, Syncsort, FileAid
• Technologies: JES2, FILE MANAGER, SDSF, TSO/ISPF, CICS, VSAM, CHANGEMAN, MICROSOFT OFFICE, LOTUS NOTES, RACF, FTP, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, SAS, REXX/XML, CLIST, JCL, AVERS, DB2, REMEDY, TIMBUKTU AND OTHER TERMINAL EMULATION SOFTWARE I.E. QWS3270

Confidential

ChangeMan ZMF Administrator/QA Support Tester

• Support current ChangeMan 5.3 release, which includes responding to user questions and training, modifying skeletons and panels, resolving issues that came up.
• Convert paper forms to ChangeMan's Online Forms Manager.
• Approve and migrated production changes.
• Administered change management standards and procedures.
• Enhanced and developed additional features for change management handling of COBOL, CICS, SAS, and DB2 program migration.
• Baseline and parallel testing.
• Working knowledge of IBM Utilities, CA7, TSO/ISPF, Panvalet, SOLVE, SuperSession, SAR, JCL, SDSF, IDCAMS, File-aid, Syncsort and Connect:Direct NDM
• Verify Connect:Direct processes are correct and help resolve and problems that occurred.
• PC Skills: MS Word, MS Excel, MS Access, Lotus Notes
• Able to handle multiple assignments simultaneously.
• Organized, analytical, detailed and results oriented.
• Unit/System/Regression test changes made by applications group.
• Work on insourcing project to sister company which included creating utilities as needed and testing.
• When not supporting ChangeMan application, review modify test scripts and also run daily cycle.
• Correct any JCL errors abends.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, CHANGEMAN, MICROSOFT OFFICE, LOTUS NOTES, RACF, CONNECT DIRECT, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, SAS, REXX/XML, CLIST, JCL, SOLVE, DB2

Confidential

Casual Mail Handler

• Load and unload containers of mail.
• Transport mail and empty equipment throughout the building.
• Open and empty sacks of mail.
• Lots of heavy lifting.
• Casual Clerk
• Process outgoing mail in plant facilities using automated mail processing equipment or manual methods of sortation and distribution.
• Continuous standing, stretching, and reaching

Confidential

ChangeMan Administrator

• State of Wisconsin Administration
• ChangeMan Administrator
• Support current ChangeMan environments production, customer test, test used by ChangeMan Administrator. Support current processes, file tailoring skels, panels, exits and users. Create new processes when required define
• new applications and configure them. Install vendor maintenance packages after retrofitting customization. When I wasn't supporting ChangeMan 1 Run batch online cycles, 2 Review results, 3 Correct abends i.e. JCL errors, SC07's, SC01's, etc. , 4 Work on test cases with developers, 5 Get signoff's once all cycles completed and ready for production, 6 Monitor jobs via SDSF, 7 Modify TSO panels when asked to.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, CHANGEMAN, MICROSOFT OFFICE, OUTLOOK, ACF2, RACF, CONNECT DIRECT, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, SAS, REXX, CLIST, JCL, TERMINAL EMULATION SOFTWARE

Confidential

Connect Direct Administrator/QA Support Tester

• Connect Direct Administrator/QA Support Tester
• Work with existing client staff to educate programmers on how to use the Connect:Direct applications to communicate with Windows NT, Netware, Access, Mainframe and Unix applications. Communicate with various teams throughout the company follow up, support and problem resolution. Help institute Best Practices for transfer of data between OS/390 Mainframe, Windows NT, Netware and UNIX environments. Document procedures, training, and education and suggest solutions. Help developers create test cases, run batch cycles, review results, correct any abends that occurred, get signoff before putting into production. Monitored jobs using SDSF also processes via TSO.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, CHANGEMAN, MICROSOFT OFFICE, TOP SECRET, CONNECT DIRECT, XPEDITOR, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, SAS, REXX, CLIST, JCL

Confidential

Vantage-One/ChangeMan Support

Vantage-One/ChangeMan Support

Convert Vantage-One from R12 to R15. Stage, Compile, correct any errors that occur, and Audit all of their code into ChangeMan. This was a telecommuting contract. All meetings were held via conference calls.

Confidential

ChangeMan QA Technical Support

• ChangeMan QA Technical Support
• Support ChangeMan global, local user groups as well as document, train the Endeavor group, and also carry a pager 24/7 coverage . Some of my other tasks include apply fixes and customization when needed.
• Technologies: JES2, FILEAID, STARTOOLS, SDSF, TSO/ISPF, VSAM, JOBTRAC, ENDEVOR, MICROSOFT OFFICE, IBM Utilities, CLIST, REXX, EASYTRIEVE, JCL, SMS, DFHSM, DFDSS, ABENDAID, COBOL, COBOLII, MVS370, ASSEMBLER, CONNECT DIRECT, CICS, DB2, RACF, TOP SECRET, CHANGEMAN, TERMINAL EMULATION SOFTWARE

Confidential

CA Consultant

• Part of a CA-Endeavor implementation team. Convert client from current homegrown change management system PCCS and Panvalet into Endeavor.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, IMS, VSAM, SAR, JOBSCAN, ENDEVOR, MICROSOFT OFFICE, CA7, CA1, RACF, CONNECT DIRECT, XPEDITOR, IBM Utilities, SYNCSORT, ABENDAID, SMS, DFHSM, COBOL, COBOL2, ASSEMBLER, DB2, EASYTRIEVE, REXX, CLIST, JCL

Confidential

QA/Automation Consultant

• Convert Production JCL to test environment. Currently, the daily process is being done both manually and with a JOBSCAN script. My job is to automate this process using PRO/JCL by Diversified Software System. This project also includes the following: analyzing job, proc, and control card libraries, help with JCL standard recommendations, convert JOBSCAN script to PRO/JCL which uses REXX instead of CLIST.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, VISIO, SAVER, JOBSCAN, PRO/JCL, CHANGEMAN, MICROSOFT OFFICE, RACF, CONTROL-M, CONNECT DIRECT, LOTUS NOTES, DFSORT, IBM Utilities, CA-LIBRARIAN, XPEDITOR, JCL, REXX, CLIST

Confidential

ChangeMan Consultant

• Implement Change Man 4.1.6 package 45 from the ground up which includes establishing security ACF2 , setting up the started tasks, configuring global and local administration, defining applications mnemonics, allocating libraries, working with DASD group to define aliases, customization, convert and create the following processes into Change Man COBOL, COBOL2, PL/I, SAS, HIGH LEVEL ASSEMBLER, FORTRAN, DB2, MODEL204, CA-JCLCHECK and XPEDITOR , also convert CA-Librarian files into PDSes. As part of the implementation, work with Optima Software to convert some of the processes and training. Created three environments, two for test and one for production. I would use one for new releases and the other for regression testing and fixes supplied by the vendor. Worked very closely with QA.
• Technologies: JES2, FILEAID, SDSF, TSO/ISPF, CICS, VSAM, MICROSOFT OFFICE 97, VISIO, JHS, RUMBA, IBM Utilities, CHANGEMAN, LIBRARIAN, ACF2, XPEDITOR, SHIVA, NOVELL CLIENT 32, CA-JCLCHECK, GROUPWISE, JCL, REXX, CLIST

Confidential

ChangeMan Administrator

• Convert current release 4.1.0 pkg 45 to new release 4.1.5 pkg 25 and build a test environment. Evaluate, analyze the current release and come up with recommendations. Retrofit custom code, test and implement into production.
• Technologies: JES2, FILEAID, SDSF, TSO, ISPF 4.2, CICS, VSAM, MICROSOFT OFFICE 4.2c, LOTUS,cc:MAIL 6.0, NetWare 3270 LAN Workstation for Windows emulator , SABER MENU SYSTEM 2.0, RACF, IBM Utilities, CHANGEMAN, PROCOMM, XPEDITOR, SAVER, JCL, REXX, CLIST

Confidential

Production Specialist

• This assignment consisted of helping the client come up with new naming standards then turn around and convert all of there production /testing/ staging QA JCL to fit the new shared environment MVS/ESA they were going to. I was also responsible for testing and documenting the new naming standards.
• Technologies: JES2, FILEAID, SDSF, TSO, ISPF/SPF, SAR, EXPRESS DELIVERY, IDMS, CICS, RACF, OMEGAMON, VSAM, MICROSOFT OFFICE 97, RUMBA, CA-Top Secret, CA-JCLCHECK, IBM Utilities, JCL, REXX, CLIST

Confidential

ChangeMan Administrator/QA Support Tester

• Convert Panvalet system over to Change Man, train new users and resolve any issues that came along. Add new applications, modify and/or create skeletons, panels, messages, clist, rexx programs. Thoroughly test all updates to the ChangeMan environment. When not supporting ChangeMan application, run daily cycle.
• Technologies: JES2, FILEAID, SDSF, TSO, ISPF/SPF, SAR, CICS, JCLPREP, CHANGEMAN, PANVALET, OMEGAMON, VSAM, MICROSOFT OFFICE, VISIO, PROCOMM, CONNECT DIRECT NDM , JCL, REXX, CLIST

Confidential

Storage Administrator

Maintain the integrity of the system's DASD farm. Functions include maintaining SMS-managed non-managed files along with making sure all critical data is backed up and recoverable via DFHSM/DFDSS. Catalog maintenance is another important function I perform. Advise developers in sizing their files and type of device to use. Also responsible for the following products: CA-APCDOC, Stop-X37, ASTEX, IAM, Performance Solution VIO , Catalog Solution, FDRREORG, FDREPORT, Storgard.

Sr. Data Center Analyst

Tune production environment, work with application developers, and make sure all programs follow standards, correct any abends and/or JCL errors. Monitor and maintain multi-user environments, install products and customize to meet the environments needs. Training was also done. Write scripts to maintain database integrity. Create documentation for each environment. Attended the following Sybase courses: Introduction to SQL, Fast Track to Sybase, System Database Administration, also Performance Tuning.

Production Support Supervisor level

As a supervisor my team is responsible for Change Man, SAR, Express Delivery, NDM Data Mover , XCOM Data Mover , CA-JCLCHECK, and CA-APCDOC. My responsibilities included, Change Man Administrator setting up new regions, putting together a process so the user s can keep track of there source, procs control cards, compile listings, copybooks, load modules, documentation and creating custom skels. Also create processes to send files to other clients via NDM and support. My other functions included interviewing, giving reviews.

Business Systems Analyst

My responsibilities were to support the client, give suggestions, create specs, support and be part of conversion team, and create some adhoc reports that were written in either Easytrieve or Cobol or both depending on the situation. Also create processes to send files to other clients via NDM and support. Follow SDM process, use Change Man to test and keep track of my source, copybooks, load modules, JCL, procs, control cards.

Operations Analyst/Sr. Computer Operator

• Trained Burrough operators into an IBM environment. Shift leader. Monitor JES lines and troubleshoot hardware errors. Created jobs as needed for operators and programmers. Correct JCL errors and resolve abends. Uploaded to mainframe and downloaded from mainframe using a PC. Set up procedures and documentation. Created a few TSO CLIST to help the operators and programmers out with their work. Supported in Disaster Recovery exercises in the following areas: Operations, Applications, Production Technical.
• Technologies: JES2, NCCF, TSO, CICS, VSAM, OMEGAMON, SAS, FDR/ABR, SDSF, ISPF/SPF, SAR, FILEAID, EXPRESS DELIVERY, EASYTRIEVE/ , XCOM, CA-JCLCHECK, CHANGE MAN, CONNECT DIRECT NDM , MICROSOFT OFFICE SUITE, CA7, IRMA, SMS, DFHSM, DFDSS, IBM Utilities, FATS, FATAR, JCL, REXX, CLIST, ACCESS, VISIO, PANVALET

Confidential

Scheduler/Data Center Management Supervisor

• Processed U.S. Army classified and unclassified data Secret security clearance. Scheduled jobs into Promis, monitor systems and input changes into VICTOR II keeps track of all existing equipment resolve system abends. Perform periodical employee evaluations/salary reviews, interviewed job applicants. Managed 15 employees.
• Shift Supervisor/Sr. Computer Operator Jun 85 Jun 86
• EDS-Cupertino Branch: Trained and supervised operators to increase production levels. Responsible for correction of JCL and abends. Created the Operations Procedures Manual, along with documentation for Operations department. Monitored troubleshoot hardware problems. Monitored RJE/NJE and remotes.
• Technologies: CICS, IDMS, JES2, JES3, DCMS, FDR/ABR, OMEGAMON, TSO SDSF, NCCF, UCC1, RESOLVE, VSAM, ISPF/SPF, IBM Utilities, JCL, CLIST

Confidential

Senior Computer Operator

• Monitored three systems - MVS/SP, VM/SP, and XMP. Trained computer operators, correct JCL errors fix abends, create procs and support conversions that took place.
• Technologies: CICS, IMS, TSO, OMEGAMON, ISAM, UCC1, JES2, IBM Utilities, CLIST

Confidential

Computer Operator

• Ran nightly production, created fiche for agents one a week, spooled reports from both disk and tape. Corrected JCL errors and abends.
• Technologies: CICS, VTAM, MSDS, TSO, UCC1, JES2, IBM Utilities

Confidential

Lead Computer Operator

Ran nightly production cycle, printed reports on a daily basis. Corrected JCL errors abends.