Summary

• Over 7 years of overall experience in Software Quality Assurance, Manual and Automation Testing on Client/Server and Web based applications using various Databases.
• Proven experience in handling multiple projects at the same time with stringent deadlines
• Proven experience in leading different teams with a strength of about 28 resources which includes onsite and offshore.
• Strong working knowledge of various SDLC Methodologies including Agile/Scrum methodologies and waterfall model.
• Over 3 years of experience on PRPC PegaRULES Process Commander as design Testing, and PRPC work flow experience. TMF
• Experience in creating Remedy Tickets using BMC Remedy.

• Experience in managing System, Functional, Integration, Regression, Acceptance, Unit, Performance, Load, Configuration, Stress, Black, Grey and White box testing.
• Experience on Customer Process Management CPM and knowledge on Smart Investigative Frameworks.
• Experience in performance testing assignments, which include workload analysis, test planning, test environment preparation, test scenario execution with various load testing tools, test results analysis and report preparation.

• Experience in performance testing of various applications which include several three tier web/portal applications and high throughput online/batch systems
• Extensively involved in Performance, Load, Volume, Stress testing and Performance Analysis of servers, Applications Databases.
• Expertise in Testing HIPAA Health Insurance Portability and Accountability Act Transactions and ICD.
• Contract negotiation, Work Orders, Resource Planning, hiring new resources, Invoicing Status reporting to client, viz. Metrics Reports, Milestone Reports, Weekly reports.
• Requirements Review and Analysis, Effort Estimation, Work Breakdown Structure MPP , Test Planning, Random Testing, Testing Coordination, Defect Management.
• Creation and Execution of QA and Testing Processes from scratch
• Experience in managing Web related, Database, Reporting and client-server testing on Windows operating systems
• Expertise in Testing Tools like Quality Center, Test Director.
• Conducted training on software testing theories and procedures.
• Experience in Transition and Outsourcing projects
• Well managed at multitasking and in crisis situations, excellent rapport builder.
• Excellent Verbal and Written Communication Skills
• Analytical decision maker with excellent problem solving, motivating skills and also an excellent team player.
• Testing Tools : Test Director, Quality center, Win Runner, Load Runner and QTP
• ETL Tools : Informatica Power Center 8.1/7.1, Business Objects and Power exchange
• Databases : Oracle 7.x/8.x/9i/10g/11i, MSSQL Server 2005/2000, DB2 and Teradata
• Operating systems : Windows XP/2000/NT, 98, UNIX and MS Dos
• Languages : C, C , HTML, SQL, PL/SQL and Visual Basic.
• DB Tools : SQL Plus, SQL Loader, SQL Forms, TOAD and Erwin 4.1.
• Testing Procedures : Unit, Functional, Black Box, System, Integration, Regression and UAT.
• Rational Tools : Requisite Pro, Clear Quest and Relational Test Manager.
• Pega BPM : Pega 5.4, 5.5, 6.1

Work Experiences

Confidential

Sr. Pega QA Analyst

Responsibilities:

• Used BMC Remedy to create Remedy tickets and verify entered information in Pega front end
• Attended elaboration session conducted by requirement team
• Reporting to project manager on daily basis on the new bugs filed, status of old bugs and follow up
• Prioritized and reported defects using Quality center to present documents and reports
• Followed Pega Guardrails and implemented in the application.
• Worked on Test Management Framework TMF and PMF Project Management Framework.
• Attend defect call which were opened Re-test and close the defects.
• Used Test Definitions, Test Executions, Dashboard, and Reports links to see different views of the various activities taking place in testing projects:
• Involved in various different testing roll outs such as Regression, Rolling Regression, UAT User Acceptance Testing , etc.
• Responsible for the testing of all new workflow configurations in Pega and the entry of process results into the internal testing application.
• Performed manual tests in case the functionality was not covered in the automated test suits.
• Writing test cases/scripts within PEGA PRPC and correct the according To the erroneous outcomes
• Reproduce production tickets after the project release.
• Worked with operations, and Release teams to resolve the production issues.
• Schedule review meetings for the Test cases with Business users Requirement Team
• Executed Test output bases on Test cases for Pega application
• Verify and validate that all fields in Pega are populated in front end and backend as per the requirement based on the spreadsheet.
• Developed Test Plans and Test Execution Procedure Document based on the Business Functional Requirement Document and numerous Test Cases and Test Scenarios to cover overall aspect of quality assurance.
• Coordination with Onsite and Offshore Teams on Status Reporting.
• Participated in test planning, writing test cases/scripts within PEGA PRPC and correct the according
• Tested Coded in various PRPC activities, flows, flow actions, assignments, SLA Service Level Agreement , declarative rules, correspondence templates using PRPC and Created reports i.e., summary views and list views using PRPC.
• Prepared test requirements, test plan approach document and test cases.
• Tested reports Pega out of the box functionality OOTB
• Tested all functionality of application after migrated from Pega 5.5 to 6.1.
• Used PRPC tools like Clipboard, Tracer and rules inspector to test the application rules.
• Provided the management with weekly QA documents like test metrics, reports, and schedules.

Environment: Pega Rules Process Commander 5.5,6.1 BPM Solution Tool , Quality Center ,SQL Server 2005,QTP 9.5,Teradata, Queryman, Oracle10g, ,Mainframes Rumba ,IBM DB2,IBM Websphere MQ,Brio,MH Claims research,

Confidential

Pega Application tester

Responsibilities:

• Defining and performing the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality.
• Generation and documentation of test cases from functional requirements and design documents.
• Reporting to Test lead and a daily basis on the new bugs filed, status of old bugs and follow up the developers.
• Performed manual tests in cases the functionality was not covered in the automated test suits.
• Responsible for executing Load Runner Win Runner scripts from Load Runner Controller and analyzing and reporting test results.
• Writing test cases/scripts within PEGA PRPC and correct the according To the erroneous outcomes
• Involved in debugging application using Pega Tracer tool , performance testing using PAL tool
• Tested Coded in various PRPC activities, flows, flow actions, assignments, SLA Service Level Agreement , declarative rules, correspondence templates using PRPC and Created reports i.e., summary views and list views using PRPC.
• Requirements Review and Analysis
• Effort Estimation, Work Breakdown Structure MPP
• Test Strategy and Test Planning
• Review of Test Script Design and Execution
• Test Automation using Load Runner, Smoke Testing
• Knowledge Transition to the Offshore Team
• Status reporting on a weekly basis with all the feedback from previous week and discussing the future weekly task in detail.

Environment: Load runner 9.1, QTP,PEGA PRPC 5.5, Quality Center, HTTP Watch, SQL Server, SQL, .NET, HTML,UNIX, MS Office, IIS.

Confidential

Pega/BA/QA

Responsibilities:

• Analyzed business requirements and module-specific functionalities to identify test requirement and formulate an effective master test plan.
• Verified the Online Services application to ensure that the requirements artifact from each phase, and the final product--are complete and correct.
• Performed Unit, functional, integration, regression, UAT, Performance and end to end testing for this project.
• Extensively used Load Runner for performance, load and stress testing
• Worked on Web Interfaces functionality and Load Testing them
• Tested the application using various protocols in Load Runner Vuser generator for creating Vuser scripts
• Participated in test planning, writing test cases/scripts within PEGA PRPC and correct the according
• To the erroneous outcomes
• Involved in debugging/logging application using Pega Tracer tool and PAL
• Analyzing, testing the application and fixing the bugs.
• Used Load Runner controller to create and execute goal oriented and manual scenarios
• Used Load Runner Transaction and Web monitors to pinpoint bottlenecks
• Created Load Test Plan and conduct Release performance testing using Load Runner
• Generate, analyze, and publish Load Runner test results and document the testing process
• Resource Planning, Hiring new resources and Invoicing
• Extensively used SQL Server 2005 to write SQL Queries to verify and validate the Database Updates.
• Involved in Business Rules Engine BRE document for the implementation of Workflows in Pega PRPC.
• Involved in writing PEGA Use cases and also writing test case documentation.
• Tested the application for web functionality and verified the online modules for broken links.
• Modified and maintained test cases with changes in application interface and navigation flow.
• Conducted weekly batch testing to incorporate changes in new builds.
• Prioritized and reported defects using Quality center to present documents and reports in weekly team meetings.
• Executing the SQL statements to extract data from tables and verify the output data with ref to user inputs from browser page.
• Closely worked with operations, and Release teams to resolve the production issues.
• Performed database backend testing by field level validation and stored procedures validation in SQL to verify data integrity and consistency.
• Responsible for reviewing and modifying test scripts after initial iterations of testing phases to
• Incorporate changes in project environment.

Environment: HP Load Runner 9.1, Pega RULES Process Commander 5.4 BPM Solution Tool ,,HP Performance Center, HP Diagnostics, Quality Center, Report Viewer Site Scope 9.10, JAVA/J2EE, Web Logic, Oracle 10g, Tomcat

Confidential

Pega/QA Engineer

Project: This application enables the shareholders to receive enrollment materials, request stock transfer instructions, and a duplicate Confidential. It also allows requesting, share balance, current dividend information, set or changes PIN, sell shares or listen to other company information online. The system also handles the transfer of the call to Customer Service Representative on caller's request or on specific conditions apart from providing voice-response and voice-mail services. The application connects to the Oracle database.

Responsibilities:

• Performed Manual Testing by writing SQL scripts to test and validate the information from the source to target database system.
• Develop and run SQL scripts to compare all the records for every field and table at each phase of the data movement process from the original source system to the final target.
• Diagnosing problems and troubleshooting test environment issues such as performance issues.
• Understanding of business process and involved in preparing the Performance Test Plan which was used for Load Testing.
• Provide weekly status report and update and PRPC details to onsite engagement manager.
• Created test scripts to meet the performance test requirements.
• Recorded scripts using both Web Services and Web HTTP/HTML and Web Click and Script protocols.
• Pega Guardrails in implementation of the application.
• Involved in debugging application using Pega Tracer tool , performance testing using PAL tool
• Expertise in Designing scenarios for Performance Testing, Generating scripts and handling Correlation as well as parameterization using Load Runner VuGen, executing scenarios using Controller and analysis of results using Load runner Analysis.
• Extensively used Auto and manual Correlation, Parameterization and Content Check features.
• Enhanced the script with Check Points, Rendezvous Points and Transactions to check the performance of the application and added General Vuser Functions, Protocol Specific Functions and Standard C Functions to handle bottlenecks of the application.
• Capturing test results, re-producing and tracking defects back to the root cause
• Manually tested and compared the data by writing SQL scripts against the data appears in Data marts with Cognos cubes and reports
• Preparing Test Sign-off document
• Status reporting on a weekly basis with all the feedback from previous week and discussing the future weekly task in detail.

Environment: Load runner 9.1, QTP,PEGA PRPC 5.1, Quality Center, Http Watch, SQL Server, SQL, PL/SQL, .NET, HTML,UNIX, MS Office, IIS,

Confidential

QA Analyst

Confidential currently has a data mart on Oracle DB to reduce the reporting turn around time, which was more than a week using, actuate and database snapshots. Data feeds come from various legacy customer, billing, and equipment database systems. The data mart was build using Star Schema data model to look at the invoice amounts from various dimensions like customer, vendor, circuit, and time. Confidential is now in the process of migrating the data mart using Informatica.

Responsibilities:

• Coordinated and controlled testing projects at every step of the quality cycle from test planning through execution to defect management.
• Generation and documentation of test cases from functional requirements and design documents.
• Reporting to Test lead and a daily basis on the new bugs filed, status of old bugs and follow up the developers.
• Performed Integration, System tests and Customer acceptance testing. Created new tests based on the review of the customer in the acceptance test phase.
• Defining and performing the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality.
• Performed manual tests in cases the functionality was not covered in the automated test suits.
• Responsible for executing Load Runner Win Runner scripts from Load Runner Controller and analyzing and reporting test results.
• Performed Performance, Load and Stress Testing by simulating multiple Vuser's using Load Runner.
• Inserted Transaction Points and Rendezvous Points to measure the performance of the application.
• Created Scenario running on different Load Generators using Load Runner Controller.
• Parameterization using VuGen Scripts to ensure real time load conditions in Load Runner.
• Planned and reviewed the test cases for Functionality, Security, Performance, Database and Acceptance Testing.
• Reviewed test plans to ensure they meet testing requirements and analyzed test scripts so they meet script completion criteria.

Environment: Load Runner 8.1, Test Director, QTP, Windows NT, UNIX, IIS, Oracle,

JAVA/J2EE, HTML, DHTML, Java Script.

Confidential

QA Analyst

Team Size: 8

• Confidential is the global market leader in international express, overland transport and air freight. It is also the world's number 1 in ocean freight and contract logistics.
• Managed and Coordinated 5 different projects of Confidential like Freight Management System, Accounts Payable and Accounts Receivable, Daily Operating Report, AMI Cognos, bar coding

Responsibilities:

• Defining Testing Methodologies and Procedures
• Coordination with Onsite and Offshore Teams, Status Reporting
• Involved in using Junit library to run test files.
• Performance Testing Using Load Runner
• Used Load Runner controller to create and execute goal oriented and manual scenarios
• Used Load Runner Transaction and Web monitors to pinpoint bottlenecks
• Created Load Test Plan and conduct Release performance testing using Load Runner
• Generate, analyze, and publish Load Runner test results and document the testing process
• Analyzed QTP automation tool functions and utilities to create the automation test suite.
• Designed, developed and executed QTP scripts for Functional and Regression testing
• Created Data Driven Automated Regression test scripts using QTP
• Requirements Review and Analysis
• Effort Estimation, Work Breakdown Structure MPP
• Test Strategy and Test Planning
• Review of Test Script Design and Execution
• Test Automation using Load Runner, Smoke Testing
• Knowledge Transition to the Offshore Team
• Coordination with Testers
• Defect Management
• Test Documentation, Review of the Deliverables
• Support during User Acceptance and Production Acceptance Testing and Post Implementation Support

Environment: Load Runner 8.1, QTP, Test Director, Oracle, Eclipse, Soap UI, UNIX, Junit, Source Control, Multithread Testing, Java, Soap, Wsdl.

Confidential

ETL Tester

Confidential is a service layer that exposes Billing systems functionality and will handle all functional requests to Comcast's back end Billing Systems Confidential. The Confidential acts as a mediation layer between these two systems. This new Platform implementing Confidential enables rapid and cost effective implementation and flexible access across multiple clients. The various front-ends used to connect to the billing systems Confidential directly until Confidential which now will mediate the calls from the front-end systems to call the appropriate back end system depending on the service.

Responsibilities:

• Setup Procedures to Extract, Transform and Load ETL data from Operational and Legacy Systems to
• The data Warehouse by Using Informatica.
• Design and Development of QA documentation like Test Cases and Test scenarios from business and functional requirements.
• Used Informatica power center tools like Designer, workflow monitor and workflow manager to monitor and schedule sessions and workflows.
• Used Mercury Quality Center 9.0 for Test Planning, Test Designing, Test Analysis, Test Execution, Defect Tracking and Test Result
• Extensively used SQL Queries to verify and validate the Database Updates.
• Actively participated in creating requirements Traceability matrices and Test plans
• Worked on Power Center client tools like Source Analyzer, Warehouse Designer, Mapping designer, Mapplet Designer and Transformations Developer
• Prepared test requirements, test plan approach document and test cases.
• Performed Unit and functional testing for all the Mappings and Sessions.
• Created UNIX shell scripts to run session workflows for Informatica mappings.

Environment: Oracle 9i/8i, SQL Server 2000, DB2, Informatica Power Center 6.x, Bugzilla, UNIX Scripting.