TECHNICAL SKILLS

OS: WINDOWS XP/2000/NT/ME/98/95, UNIX, LINUX

Languages: VISUAL BASIC, HTML, JAVA, ASP, VB SCRIPT, VISUAL TEST, EJB, Swing, XML, BEA Web Logic, PL/SQL, POWERBUILDER, MICROFOCUS COBOL

Software: Mercury Quick Test Pro, Win Runner, Load runner, Test director, Toad, Silk Test, ORACLE, Teamsite

EMPLOYMENT HISTORY:

Confidential, Lewisville, TX

Senior Quality Assurance Analyst

• Senior role in Quality Assurance for Defender, Cashier, Gateway application. Responsibilities include identifying and remedying test coverage deficiencies, gap analysis, business analysis, requirements analysis, test strategy, test scenarios, test case creation, test case execution, defect identification, and managing defects/issues.
• Managed and executed End to end testing on the web and POS system. Responsibilities included requirements analysis, ambiguity analysis, test strategy, and hands - on testing to validate that historical customer, agreement, payment, and inventory data migrated into the new POS application.
• Back end testing on POS data on store transactions and reports.
• Collaborate with multiple business groups including Business, Supports, Operations, and Development.

Confidential, Plano, TX

Senior Quality Assurance Analyst II

• Senior role in Quality Assurance for Virtual AccetanceNOW. Responsibilities include identifying and remedying test coverage deficiencies, gap analysis, business analysis, requirements analysis, test strategy, test scenarios, test case creation, test case execution, defect identification, and managing defects/issues.
• Managed and executed End to end testing on the new POS system. Responsibilities included requirements analysis, ambiguity analysis, test strategy, and hands-on testing to validate that historical customer, agreement, payment, and inventory data migrated into the new POS application.
• Managed and executed End to end testing on Virtual Acceptance now in web application and on ipad/kiosk app.
• Back end testing on financial data on agreement, store transactions and reports.
• Collaborate with multiple business groups including Auditors, Operations, and Development.
• Responsibilities included requirements analysis, ambiguity analysis, and construction of functional test cases, hands-on test execution, defect management, and issue management.
• Certify updates, fixes, and redesigns for all web content before implementation into production and post production validation using multiple Internet browsers (IE, FireFox, Safari, Opera, Google Chrome).
• Quality Center system admin. Responsibilities include adding user into qc, create new project and maintain project setting. Upgrade project from qc 10 to ALM 11 and ALM 12.
• Test Tools used: Quality Center, Agile craft, Selenium, HP QuickTest Professional(QTP) / HPE Unified Functional Testing(UFT).

Confidential, Dallas, Texas

Senior QA Engineer - Digital Marketing

• QA Lead on all digital marketing project and content changes. Write test case to ensuring the work completed matches the business owner request. Build business owner (Marketing) testing process and coordinate with IT. Coordinate traffic content requests from stakeholders and work with website Product Manager and Content Developer. Serve as Teamsite (content management system) back up.
• Certify time updates, fixes, and redesigns for all web content before implementation into production and post production validation using multiple Internet browsers (IE, FireFox, Safari, Opera, Google Chrome).
• Test Tools used: Quality Center, Interwoven Teamsite

Confidential, Dallas, Texas

Senior QA Engineer

• Within the Systems Development Life Cycle - develop, manage, and execute test cases and report and manage any risks to the project and leadership team for Southwest.com, SWABiz, Vamanos, Ding, and mobile browsing using such tools as HP QualityCenter, ClearQuest, Remedy, Mingle, Jira and other testing and defect tracking tools using both Waterfall and Agile testing methodologies.
• Certify time sensitive and high risk updates, fixes, and redesigns for air, car, and hotel transactions before implementation into production using multiple Internet browsers (IE, FireFox, Safari, Opera, Google Chrome) in different versions of Microsoft and Apple operating systems.
• Authenticate that front end systems align with backend mainframe systems using SAAS (Sabre Automated Airline System), UNIX, WinSCP3 and other tools.
• Confirm employee-used applications such as CS2, BARTT, CAM, Fare Designator Administration, Nonrevenue Travel Center, SODA Event Publication, and other tools are compatible with customer-facing applications such as Southwest.com and SWABiz.
• Verify third party tools such as PayPal, Chase Credit Card Simulator, and Omniture works in cohesion with Southwest.com related products.
• Worked as the testing lead for such initiatives as international code-share implementation with WestJet (Canada) and Volaris (Mexico), up-sell implementation, boarding pass advertisement, as well as other projects.
• Regression test customer-facing applications in relation to Rapid Rewards, Southwest Airline’s frequent flier program, SAAS monthly regression, and help maintain PCI compliance.
• As a associate, served as a subject matter expert and mentor for new team members

Confidential, Plano, TX

QA Manager

• Monitor adherence to QA methodologies, standards and software testing practices in development and implementation to ensure compliance with business requirements; test management and evaluation
• Manage people and projects, including prioritizing, mentoring, budgeting, estimating, process implementation
• Working and communicating directly with senior-level managers and project directors
• Test Tools used: Quality Center, QTP

Confidential, Richardson, TX

Software Test Engineer Consultant

• Test on VC ( Confidential Control) Network Configuration Management Software. Install VC on Linux and Solaris platform. Perform Test on automation and standardization of network configuration and change management at the device level. Devices include routers, switches, firewalls, VPN concentrators, and OS images. Test change management, compliance policy enforcement, and activation of services by discovering devices, setting a baseline, automating changes, and standardizing changes based on policies and business rules.
• Test Tools used: Test Director, Win Runner, QTP

Confidential Confidential, Dallas, TX

Software Test Engineer Consultant

• Team member in VLAB (verification lab) at Verizon Online. Duties include designing and executing GUI testing, functional testing, regression testing, and web testing.
• Perform manual and automated testing for the DSL account management web application (Portal) for functionality and usability. Verify users are able to send web e-mail, change password, set Calendar event, manage personal web storage space, and receive system status. Use Mercury Quick Test Pro to perform automated test script and regression testing. Also use Mercury Test Director to store and execute test cases.
• Special assignment to Verizon San Diego field office to join CD Testing team. Perform manual testing for CD installation for new DSL customers, including router configuration, PC environment setup, account activation. Perform diagnostic routines for network setting, PC hardware compatibilities, and every aspect of problems encountered during CD setup. Work closely with engineers to resolve issues.
• Also perform manual functionality testing for CRM application to verify the two previously separate systems integrated and converted smoothly, as well as functionality testing for internal customer order tracking system and contract management system for VLAB.
• Test Tools used: Test Director, Quick Test Pro

Confidential, Kansas City, KS

Software Test Engineer Consultant

• Conduct testing for Sanyo mobile phone (5400 and 7200 series) functions as outlined in test worksheets.
• Test cell phone network stability, new cell phone user interface, network performance. Also test the interaction between phone and network for the new Push to Talk functionality
• Provide support to Sanyo software engineers in Japan and Sprint network engineer and make sure issues discovered during testing are resolved.
• Test Tools used: Sanyo in house test tools.

Confidential, Dallas, TX

Software Test Engineer IV

• Team member in Microsoft’s Ensemble Studio QA Team.
• Test on-line and PC game “Age of Mythology”.
• Responsibilities include ES Online (Multi-player network and modem), User Acceptance, performance, and Play Test.

Confidential., Dallas, TX

Quality Assurance Engineer Lead

• Design and execute test plan/cases for the JAVA based package delivery tracking system. Test tools used include Silk Test, Win Runner, Load runner, Test director.
• Responsibilities include defining QA test approaches, creating documentation - test plan, test cases, test suites, and test scripts, performing GUI/Web Functional, Regression, System, Load, Performance, Boundary Conditions, Stress Tests, User Acceptance and Security Tests, maintaining Bug Tracking System, developing process flow charts, White box/black box testing, Qualifying the interfaces for ease-of-use and proper workflow. Use SQL statements to extract data from Oracle database to validate test results.
• Act as liaison between sales personnel and technical team to facilitate and communicate bug reporting process. Coordinate UAT testing and provide tutoring for new system users and first line of technical contact for all users, primarily call center representatives.
• Test Tools used: Test Director, Win Runner, Load runner

Confidential, Redmond, WA

Software Test Engineer

• Team member in Consumer Windows Millennium International team. Participated in ACT, SETUP, and System Integration testing groups.
• Responsibilities include implementing and executing automated and manual test cases. This includes identifying and troubleshooting issues through mostly black box testing with some glass box testing when capturing debugging spew was necessary to assist the developers. Work closely with staff to determine proper symbols and breakpoints to isolate reported problems. Then validate bug fixes through regression testing and work with staff to ensure bugs were fixed.
• Communicate with external beta sites, hardware, and OEM vendors, to verify reported problems. Then reproduce the issue by configuring in-house H/W and S/W to meet equipment specifications. Monitor and reply to beta tester posts within Windows ME Newsgroups and watch for trends.
• Use multiple database infrastructures, which included SQL and RAID, to submit and track bugs.
• Test Tools used: Microsoft in house test tools.