SUMMARY

• Over Eight years of experience working as a Business Analyst for software development within Financial, Banking, Capital Markets & Insurance industries.
• Performed Requirement Analysis, Data Analysis, and Testing in Financial sector projects using different SDLC Methodologies.
• Strong domain exp in various Finance, Investment Banking, Insurance domains. Last 3 years has been in Online Trading / Brokerage and Credit Risk domain adhering to various regulations like Basel II, Basel III, Dodd - Frank act (DFAST) and Comprehensive Capital Analysis and Review (CCAR).
• Expertise in working with various finance products like Futures, Options, Swaps, MBS / ABS, Security Financing Transactions like Repo, Reverse Repo, etc.
• Adept in performing Gap Analysis, Feasibility Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with newbusinessrequirements.
• Expertise in leading Joint Application Development (JAD) sessions for requirement gathering and creating wireframes.
• Responsible for partnering with the cross functional stakeholders to drive process improvement through exemplary process design/improvement/management skills.
• Structured Interviews to converge towards a product design, which is acceptable to Business Customers and feasible for Developers.
• Participated in Project Assessment, Functional Analysis, Business Process Modeling, and Requirements Gathering; and convertedBusinessRequirements into Functional Specifications using UML Techniques
• Proficient in creatingBusinessRequirement Documents (BRD), Functional Specifications Document (FSD), Wireframes designing, UML Diagrams using various tools including MS Visio, iRise.
• Proficient in writing detailed Use Cases, developing Test Cases, and coordinating User Acceptance Testing with the Business Customers. Analytical, methodical and resourceful approach to Problem Solving, Root-cause Analysis, Conflict Resolution, Negotiation Strategies to meet the business requirements.
• Proven experience in improving Resource Efficiency, shortening Project Span, and reducing Project Cost performing Variance Analysis simultaneously through Waterfall and Agile adaptation.
• Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.

TECHNICAL SKILLS

Documentation Tools: Caliber RM, Caliber RDM, MS Word, MS Visio, iRise, MS Excel, MS PowerPoint, MS Project, Balsamiq

Data Repository/Change Management Tools: SharePoint, Subversion

Testing / Issue Tracking Tools: HPQC, JIRA, Load Runner

Programming Languages: SQL

Databases: Oracle, SQL Server

Operating Systems: Windows 7/Vista/XP/2000/98

AML / Compliance tool: Nice Actimize, Tibco Spotfire

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business Analyst

Responsibilities:

• Understand and analyze the process and operations with the Business/Product owners by conducting Process Mapping Workshops.
• Responsible for partnering with the cross functional stakeholders to drive process improvement through exemplary process design/improvement/management skills.
• Identify potential business process improvement opportunities Confidential those required for implementation of vital banking system possibly involving front-end channels or origination systems and back-end reporting or financial systems.
• Executive reporting, manage process mapping backlog and prioritizing requirements.
• Identify Risk and Controls, Compliance and Regulatory requirements by collaborating with Risk and Compliance partners and identify the gaps in the process.
• Work with Business Owners in getting approval from Risk and Controls and Compliance partners.
• Work with Business Owners and Technology to bridge the identified gaps in process.
• Work with technology team for providing automations and web services solutions to Business Owners; involved in project planning and requirement gathering.
• Understanding of functional and technical prerequisites required for business process standardization and improvement for operational implementation design.
• Define interactions between vital systems, business users, and customers.
• Identify, qualify, select, structure, and prioritize process improvement projects that are aligned with overall business goals while providing hands-on team leadership and subject matter expertise for business process engineering and improvement.
• Identify business process training requirements and assist with design training plan and materials.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interviewed and gathered the business requirements for annual review template and conducted JAD sessions.
• Understood existing business processes of various departments and mapped them to create a new process.
• Prepared high level BRDs (Business Requirement Documents) and supporting documents to analysis and document business data requirements.
• Defined and drafted systems scope and objectives through research in combination with an understanding of business requirements and industry standards.
• Created wireframes using Balsamiq to determine the features and achieve finalization on the layout.
• Performed in depth analysis of credit limits and exposure data across multiple systems to bring them strategically at one place from their respective systems for automation.
• Performed data mapping document for various feeds from different systems.
• Created UML diagrams such as activity diagrams and process flow diagrams to elaborate the new processes using MS Visio.
• Used MS Share Point extensively to share documents with different departments.
• Defined and created ETL specifications involved in data loading and movement during data staging using ETL tool.
• Involved in testing phase and conducted UAT.

Environment: MS Visio, Balsamiq, SQL, Oracle, MS Office, HP ALM, JIRA.

Confidential

Business Analyst

Responsibilities:

• Created and validated business process modelsusing techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, that include modeling of all the activities of the business from the conceptual to procedural level.
• Captured business requirements by conducting and leading JAD sessions.
• Created Prototypes and captured requirements using iRise tool.
• Facilitated business requirements gathering sessions with the client, and manage the creation of Business Requirement Document (BRD), Functional Requirement Specification (FRS) and user story.
• Created reading material for better analysis and explanation of system flows.
• Participated in daily Scrum Meetings to discuss project status and resolve issues.
• Initiated and managed cross training sessions between onsite and offsite team members.
• Worked together with the development team and the Project Coordination Team to ensure that client's business needs have been met.
• Created Test Plans, Test scenario and Test cases for UAT.

Environment: MS Office, MSP, MS Visio, iRise, Windows XP/2000, Caliber RM, Business Process Modeling Notation, HP ALM, Dot.net 2.0

Confidential, Richmond VA

Business Analyst

Responsibilities:

• Worked closely with business units to develop a BRD.
• Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the main liaison between corporate business managers and IT division
• Conducted and facilitated workshops, requirement elicitation sessions with both the client as well as the IT teams.
• Gathered business Requirements from users to design process automation.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Work with the test team to develop system integration test scripts and ensure that the testing is done according to a phased plan.
• Interacted with client user teams at various associate levels to analyze current processes and to design business processes utilizing UML as well as documented process flow diagrams utilizing Visio
• Forecasting business costs and documenting present scenario budgets for client.
• Brainstorming possible risk scenarios, thus formulating and implementing ad-hoc solutions to stay within project budget.
• I assisted the quality Management team to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.
• Assisted with documenting test cases for functionality testing

Environment: SQL Server, MS Office, MS Visio, Win Runner, Java, J2EE, SVN.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Reviewed and analyzed the existing business process thoroughly and addressed all aspects of the claim processing lifecycle; starting from identifying a claim all the way through closure.
• Facilitated functions such as requirements gathering, analyzing, planning, tracking and delivery using Rational Rose and Rational Requisite Pro.
• Developed Test Plans, Test Cases and Expected Results.
• Coordinated the tests with the QA team to verify implementation of new features and enhancements.
• Researched various steps in the lifecycle; modified the system making identifying and monitoring claims easy.
• Created entry, exit and update logs for claim applications to stream-line the claim process.
• Assisted in building a business analysis process model using Rational Rose and MS Visio.
• Worked closely with the Usability team by providing inputs for development of thewire-framesand click-through prototypes for the application.
• Functioned as one of the primary liaisons between the business line, operations and the technical areas.

Environment: Microsoft Office, MS Visio, HP Quality Center, MS Project, SVN, Requisite Pro, UML, SQL Server, Java, J2EE

Confidential

Quality Analyst

Responsibilities:

• Prepared Quality Sheet to evaluate CSR for their services.
• Trained CSR on product and process knowledge.
• Trained CSR on Soft skill.
• Performed SWOT analysis for CSR.
• Audited other back-end activities for the request received from the customer.
• Audited emails received and responses send by CSR.