SENIOR QUALITY ASSURANCE ANALYST

Insightful, engaging, seasoned, results driven quality professional with notable success improving manager confidence in a broad range of corporate IT initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Excel at providing comprehensive end-to-end smoke, functional, integration, and regression full life cycle testing. Hands on experience leading all stages of system testing efforts including requirements gathering, review, test planning, design, execution, defect creation and management. I am an outstanding individual contributor and team player possessing excellent written and oral communication and collaboration skills. I am successful at working with diverse groups and managing offshore teams. Pursuing a Master's of Business Administration degree to become a more knowledgeable asset to the business/technical industry.

AREAS OF EXPERTISE

• End-to-End Testing
• Business Intelligence
• Web-Based / E-Commerce
• Point of Sale
• Reports
• Data Warehouse
• IVR / VoIP
• Black / White Box Testing
• Manual and Automated Testing
• Financials

TECHNICAL PROFICIENCIES

Platforms:MS-DOS, Windows (9x/NT/2000/XP/Vista), Mac OS X, IBM (AS/400, System i) UNIX (HP/AIX/SUN/AT&T), Linux Networking:Novell, VPN, TCP/IP, LAN / WAN Administration, Traffic Cop Languages:SQL, PL/SQL, COBOL, RPG II, VB Script, FORTRAN RDBMS:Oracle, Access, Solid, Teradata Tools:HP (Quality Center, WinRunner, Test Director, QuickTest Pro), ISQL, TOAD, Rational (ClearQuest, ClearCase), Informatica PowerCenter, SQL Query Analyzer, Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, OneNote, Visio, Publisher), Benthic Software Golden

PROFESSIONAL EXPERIENCE

September 2001 - Present Consultant - Contract Positions Confidential, Sr. QA Specialist, Dallas, TX (Mar 2009 - Present) Full Life Cycle. Created 10 multi-page e-commerce websites monthly with proprietary software Validated the functionality of the sites including credit card, gift card, and e-check processing through formal quality assurance processes. ETL verification - Verified flat file data, transforming, and load processes using Excel, SQL Enterprise Manager, Toad, and Informatica PowerCenter. Responsible for testing various marketing, financial, and customer service Data Warehouse reports, blasted to clients' website.

Confidential, Sr. QA Specialist, Dallas, TX (Nov 2008- Mar 2009) Business Intelligence: Data Warehouse, Teradata, and Reporting QA; Full Life Cycle Wrote and ran manual test cases using MS Office. ETL verification - Verified flat file data, transforming, and load processes using Excel, SQL Enterprise Manager, Toad, and Informatica PowerCenter. Responsible for testing various marketing, financial, and customer service Data Warehouse reports, blasted to clients' website. Verified OLAP Cube data, data analysis for transformed data. Wrote SQL queries to be used as part of the testing process. Created test data and updated production data. Ran Unix scripts on AIX environment. Used Word, Excel, and in-house defect tracking tools. Verified client views on MAC OS X and RSS feeds via Firefox, Safari, and Internet Explorer. Business Analysis: Met with clients, end users, project managers, and developers to gather requirements needed to create Business Requirements Documents (BRD) and Functional Specifications. Created Use Cases. Held meetings with relevant departments to verify and review Functional Specs. Environment: Teradata, Oracle, Informatica, ETL

Confidential, Quality Assurance Analyst, Dallas, TX (December 2007 - October 2008) POS, Supply Chain, Batch Processing File Generation; Agile SDLC. Subject Matter Expert for end-to-end Finance and Accounting testing. Wrote Test Plans and Test Cases in Test Director and Quality Center based on PRDs and Use Cases (Product Requirements Documents) with traceability back to PRDs, HLDs, and Use Cases. Coverage included: smoke, unit, functional, regression, and integration testing as well as ad-hoc and negative tests. Performed White Box end-to-end testing on Blockbuster's online software application (Web testing) utilizing Test Director and Quality Center Collaborated with Project Managers, Developers, and Business Analysts to clarify software requirements, functionality, and limitations; avoiding unnecessary defects. Created accounts via Blockbuster's website in various test environments. Created Financial and Inventory Transactions by running billing batch files and manipulating Blockbuster's proprietary Back of House Administration application. Created Financial and Inventory Transaction files by running batch processes on a UNIX server via Putty system interface. Validated Financial and Inventory Transaction files against an Oracle database using SQL via Golden (Benthic Software and Oracle SQL Plus). Created detailed defects using Test Director and escalated and followed through until closed. Queried and updated the Oracle database for data suitability. QTP Training and ran QTP scripts for regression testing.

Confidential, Quality Test Engineer, Dallas, TX (June 2007 - December 2007) POS & Supply Chain SAP Transactionware and i2 software solutions: Waterfall, RAD SDLC. Wrote and ran manual test cases from specifications and technical documents. Wrote SQL queries to compare data from UNIX/Oracle system. Regression, white box, forced error, and smoke testing Tested credit transactions using various payment mediums including foreign currency.

Confidential, Quality Assurance Analyst - Dallas, TX (October 2006 - April 2007) Energy software solution: Full Life Cycle. Wrote and ran manual test cases for product release using Pragmatic. Created and selected test data required to support each stage of testing. Responsible for testing various payment arrangements, contracts, and budget billing options. Wrote SQL queries to be used as part of the testing process. Validated EDI transactions. Conducted different types of testing including functional, regression, UAT with the client, etc. IVR Testing using VoIP to validate Billing and Payment Arrangements; data validated in database and Excelergy application. Voice and tone-dial data capture. Adhered to rigorous schedule to accommodate batch processing. Identified and reported defects, verified fixes, and worked with Developers and Business Analysts to ensure defects are resolved. Assisted and supported other team members and workgroups by carrying out duties as assigned. Ensured test cases can be tracked back to requirement specifications and defect analysis reports.

Confidential, Quality Assurance Analyst - Frisco, TX (November 2005- July 2006) Business Intelligence: Data Warehouse, Teradata, and Reporting QA; Full Life Cycle Wrote and ran manual test cases using TestDirector 8.0 (Test Plan, Test Lab and Document Generator); upgraded to Quality Center. Verified data and transforming processes using SQL Enterprise Manager, Informatica PowerCenter, and ProClarity Desktop Professional. Responsible for testing various marketing, financial, and customer service Data Warehouse reports and static Crystal reports. Verified OLAP Cube data and ETL transformations. Wrote SQL queries to be used as part of the testing process. Created test data using Mercury QuickTest Professional 8.2. Created billing (usage) data through Amdocs. Utilized Business and Technical Specs and held meetings with users, and developers to gather requirements needed to create Functional Specifications.

Confidential, Quality Assurance Analyst - Dallas, TX (September 2004 - June 2005) Wrote and ran manual Internet test cases and scripts using Word 2003 to evaluate auto insurance quotes POS software, SAS. Logged and tracked continuations using Test Director and Lotus Notes. Consulted with programmers and vendors to resolve issues. Reduced open production defects.

Confidential, Senior Quality Assurance Analyst - Richardson, TX (October 2003 - July 2004) Wrote test plans and test cases to verify consistency of software to Functional Requirements Documents and Technical Design Documents. Created data setup spreadsheets and run data utilizing WinRunner to create claims processing scenarios to run automatically on an AS400 for adjudication verification. Managed defects with Test Director; Full Life Cycle.

Confidential, Senior Quality Test Engineer (May 2002 - June 2002) Tested Securities and Investment website. Using Bugzilla, verified, closed, or reprioritized bugs to update the bug-tracking tool. Used SQL in an Oracle 8i database to verify some defects. Reduced defect backlog to 1%.

Confidential, Senior Software Tester - Dallas, TX (September 2001 to March 2002) Led a team of two testers. Reported to the QA Manager. Wrote and verified manual test scripts in Word 2000 to test Trust Assets and Accounting Management System (TAAMS) using VisualAge Smalltalk 4.5 to access an IBM AS/400. Responsible for communicating issues that affected scheduling to management. Verified submissions using SQL. Reduced margin of error from 98% to less than 8% in 2 months. Maintained highest quality in a very structured environment.

September 1999 - June 2001 Senior Quality Assurance Analyst Confidential. - Las Colinas, TX Lead position. Project Management. Responsible for Full Life-Cycle QA; Waterfall SDLC. Revised standards and procedures. Set up meetings; determined resources; created (adjusted) plans; assigned tasks; prepared status reports and presented to upper management. Documented test results using Word and communicated with programmers for problem resolution. Informed management of any issues that could delay testing; verified completion of tasks; and provided status updates regarding test results. Wrote and ran manual tests to qualify Internet software; tests were specific to check appearance, functionality, and to capture MTS for all browsers. Recommended automated testing tools for regression and load testing (E-commerce Based applications). Created and documented the Quality Assurance process by utilizing Excel templates for test cases; collapsible for management summary and expandable for step detail with hyperlinks at failures to each Word defect report.

August 1997 - August 1999 Lead Quality Assurance Analyst Confidential. - Dallas, TX Eliminated client dissatisfaction by sharing quality concepts and goals with client QA group for efficient product turnout. Increased QA effectiveness by communicating with developers to reduce redundant defect reporting. Wrote and ran 90,000 test cases in 6 weeks. Analyzed specifications, change requests, business rules, and developers' expertise in test planning. Determined testing time sand resources before testing and supplied a schedule for test cycles. Wrote and executed test cases to cover unit, string, load and regression testing; utilized TestDirector via WinRunner in a Uniface environment. Proprietary POS software consisting of MS BackOffice (Payroll, Data Mapping (SQL), and Reports) and CMS (Cash Management System). Assisted production and development groups.

EDUCATION Master's Degree, Business Administration Bachelor Degree, Business Management Associate Degree, Science/Computer Programming