Quality Assurance Administrative Assistant Resume
Lakewood, NJ
SKILLS
MS Office (Word, Excel, PowerPoint) MS Outlook, Access QuickBooks Pro Lotus Notes Payroll SAP, WMS Accounts Payable/Receivable Typing Speed - 72wpm with 98% accuracy
EDUCATION Bachelor of Science, Biology
WORK EXPERIENCE
Quality Assurance Administrative Assistant Confidential, Lakewood, NJ,January 2010 - May 2011
Maintenance of Quality Records
- Responsible for organization and storage of OTC Drug Records in accordance with FDA/GMP requirements
- Entered formula sheets and manufacturing procedures for new/revised products in Excel format
- Performed product reconciliation's and checked calculations for component labeling reconciliation's
- Maintained and distributed corporate R&D Specifications
- Maintained spreadsheet to track plant progress in preparing for new product launches
- Prepared and circulated finished goods release spreadsheet to warehouses and distribution centers
- Conducted and assisted in the investigation of any reconciliation issues with OTC Drug Products
Lakewood Plant Regulatory Support
- Maintained the spreadsheet for the Air Permit
- Maintained company training files on spreadsheets and hard copy format
- Prepared and maintained all batch manufacturing records as required by the FDA
- Tracked and monitored permits and alerted Quality Manager to any issues with regard to Permit status
- Prepared and sent Alcohol Permit updates to the Bureau of Alcohol, Tobacco and Firearms (BATF)
Maintenance of Lakewood Standard Operating Procedure (SOP) system
- Entered SOPS into Word/Excel format
- Distributed all approved company SOPS
- Maintained and updated SOP Master Index
Podiatry Receptionist/Assistant,Confidential Toms River, NJ September 2000 - November 2008 July 2009 - January 2010
Maintain Customer Relationships and Perform Receptionist Duties
- Conducted financial transactions for expenses and billing and perfomed Accounts Receivable/Payable
- Established and maintained effective professional relations with patients resulting in higher patient morale and increased return
- Developed a medical supply inventory control system
- Created an innovative technique to schedule patient appointments, which increased efficiency and productivity
Customer Service Representative Confidential, NA Toms River, NJ, November 2008 - July 2009
Increase Customer Return and Perform Banking Services
- Specialized in resolving questions about personal and business accounts, bonds, and loans
- Compiled information about new accounts, entered into computers, and filed related forms
- Executed wire transfers of funds
- Investigated and resolved errors upon requests according to customer and bank records
- Guided branch through conversion during corporate takeover; responsibilities included transition
- from policy guidelines, utilizing new computer software, coordination of account changes, and
- resolving customer concerns
- Established and maintained effective professional relations with clients
- Published and distributed financial information through a weekly scorecard designed to maintain overall understanding of objectives and conclusions to requisitions
Manager Confidential Lavallette, NJ, Summers - May 1999 - Sepember 2009
Manage Staff and Store Operations
- Effectively managed and trained staff, prepared work schedules and payroll, and assigned specific duties
- Controlled food and equipment inventories, and maintained inventory records
- Investigate and resolved concerns regarding food quality, service, or accommodations
- Scheduled and received food and beverage deliveries, efficiently checking delivery contents to verify product quality and quantity