SUMMARY:

• 12 Years Quality Assurance/Software Test Engineering in Applications, Certification, Natural User Interfaces, Devices, and Services
• 4 Years Dogfood/Takehome/Beta Project Management

TECHNICAL SKILLS:

Platforms: Xbox 360, Xbox One, Android, iOS, Windows, Web eCommerce, Facebook, Xbox LIVE Services, Natural User Interfaces: Windows Vista Speech, Kinect 360, Kinect Xbox One

Test Experience: Created Build Verification, User Acceptance, Integration, Release Validation, Certification, Dev Unit Test Centralization, and Reporting policies and processes, in addition to execution of said processes. Familiar with the end - to-end process of industry standards surrounding the Development Lifecycle, particularly those contained within and resulting from the AGILE method.

Tools: Experience: WTT, Xbox 360/One XDK/ADK, Fiddler, Office, SQL, Visual Studio, Octopus, JIRA, Confluence, JavaScript, Powershell

PROFESSIONAL EXPERIENCE:

Xbox LIVE Service Engineer 4

Confidential

Responsibilities:

• Primary responsibilities involved decommissioning and building discrete servers for the 360 LIVE service; including deploying the services which help make Xbox LIVE great.
• Performed general operations duties for the Xbox LIVE service; including creating alerts, setting alert thresholds, and similar service monitoring related activities ensuring stability of the service in addition to executing some automated testing of services.
• Analyzed and identified potential issues within services running on production environments with service developers to improve performance and overall health of service
• Regular patching duties, responsible for keeping several hundred machines (with varied operating systems) patched and secure in compliance with security mandates.

IT Testing Manager

Confidential

Responsibilities:

• Engineered and executed test efforts for E-Commerce Oracle upgrade of large retail company’s webstore
• Engineered and executed test efforts for major social media platform’s educational modules
• Collaborated with development partners in other countries and drove logging, evangelism, and resolution of high priority issues in Agile/Scrum capacity
• Educated and evangelized the benefits of coherent test methodologies applied consistently, emphasizing results and outcome, and the Agile method of development for quick adaptation to changing environments as a means to arrive at these improved results.

Software Test Engineer 3

Confidential

Responsibilities:

• Conceptualized, crafted, executed, and reported results of: BVT, Functional, Feature, Smoke, Acceptance, OOBE, Unit Testing for Xbox One dashboard applications experience and reported to appropriate stakeholders.
• Oversaw efforts to identify and convert manual tests to automated tests to improve efficiency and accuracy of testing.
• Crafted, gathered, and consolidated technical documentation from various feature owners into a single repository for the team; this reduced the reliance on what is called “tribal knowledge” which is lost anytime a member of the team departs.
• Supported technical demos so we could show off what kind of wizardry we were crafting

Software Test Engineer / Release Manager

Confidential

Responsibilities:

• Created and operated Microsoft Takehome/Beta/Flighting program for the Zune/Xbox Video (now known as Microsoft Video and Groove) beginning with 20 participants and expanding to 120,000 participants.
• Determined and established process and best practices around environment/platform application package integration formats, including documentation and experimentation.
• Owned and managed LIVE environmental settings for development and retail consumer environments.
• Owned and enjoyed a perfect record in regards to Microsoft Xbox Certification submission of several applications, allowing development to proceed and complete as expected and on time. This included new and at times ambiguous requirements for Natural User Interfaces (Kinect)
• Created, managed, and retired device tracking database in its entirety. (SQL, Product Studio)
• Conceptualized, organized, and executed movie nights with beta participants in order to better target and collect analytic data regarding the performance of the service, platform, and application.
• Regularly stepped in as virtual Scrum Master in Agile development environment.
• Engaged with external consumers participating in Xbox Update programs via discussion forums in attempt to garner active user feedback and to help users experiencing technical issues with the program.

Software Test Engineer / Test Associate

Confidential

Responsibilities:

• Ensured both 1st and 3rd Party Xbox development partner products met stringent and exacting technical certification requirements to ensure the stability, security, and consistency of experience on the console.
• Feature ownership of Speech Recognition engines integrated into the Windows Vista operating system; including but not limited to accuracy of recognition and profanity filtering in both Text-to-Speech and Speech-to-Text functions.
• Contributed to the creation of a 1st Party Microsoft pre-certification test group, referred to as Black Ops, wherein developers would submit their title for a certification smoke test prior to submitting their product for final certification with the formal Xbox Certification group.
• Verified load testing and lot check of differing hardware configurations found within the Xbox console.
• As a gamer with much experience, I also found myself tasked with simply completing difficult titles submitted for certification testing from beginning to end on the most exacting difficulty available in the title.