TECHNICAL SKILLS:

Windows Deployment Services 2008 R2/2012 R2 Microsoft Deployment Toolkit 2008,2010,2012,2013 USMT 3.0/4.0/5.0 Windows Automated Installation Kit(DISM,ImageX,OSCDIMG) Windows Assessment & Deployment Kit (Windows 8, 8.1, 10) Windows Imaging and Configuration Designer(WICD) System Center Configuration Manager(SCCM) 2007, 2012 R2, 1511, 1607 Windows XP, Vista, 7, 8, 8.1, and 10 WEPOS, POS Ready 2009, POS Ready 7, Windows Embedded 8/8.1 Server 2003, 2008 R2, 2012 R2,2016 Active Directory Group Policy WSUS DHCP DNS VMWare Hyper - V File Services Exchange 2003,2007,2010,2013 Symantec(Norton) Ghost Batch VBScript Powershell(1.0,2.0,3.0,4.0,5.0)

PROFESSIONAL EXPERIENCE:

OS Deployment & Automation Specialist

Confidential, Plano, TX

Responsibilities:

• Responsible for providing assessment of current SCCM OSD process and for advising existing SCCM team on OSD best practices
• Built Task Sequences for Windows 7,8.1, and 10 deployments/migrations
• Developed custom scripts(Powershell,Vbscript, and batch) to be used during the deployment process.
• Developed custom Powershell modules for performing SCCM tasks outside of the console
• Developed custom Status Message Queries for more efficient troubleshooting of Task Sequence failures
• Developed custom Queries for Device Collections
• Responsible for developing technical documentation and performing hands-on training
• Responsible for advising existing SCCM team on best practices for Windows 10 deployment scenarios including “Bare-Metal” and “In-Place Upgrade”

OS Deployment & Automation Specialist

Confidential, Irving, TX

• Built custom images for several devices including kiosks,servers,desktops,laptops,and VMs
• Built images for multiple Windows versions including Server 2012 R2,Windows 7, and Windows 10
• Developed custom scripts(Powershell,Vbscript, and batch) to be used for post-imaging configuration as well as during the deployment process
• Developed custom MDT 2013 U2 task sequence(s) for deployment of hardware independent images in a retail POS environment
• Built standalone MDT 2013 U2 infrastructure to accommodate several imaging projects that spanned multiple hardware platforms and Windows versions/editions
• Responsible for developing technical documentation and performing hands-on training

OS Deployment Consultant

Confidential, Winston-Salem, NC

• Upgraded MDT environment to MDT 2013 U1 for Windows 10 deployments
• Building Windows 10 task sequences and post-deployment scripts
• Responsible for providing assessment of current imaging environment/process
• Used expertise to advise client on how to streamline current imaging process
• Developed custom MDT 2013 task sequence(s) for deployment of hardware independent Windows 10 images to tablets(Samsung, Dell, and Microsoft) via removable media.
• Responsible for developing post-imaging scripts(Batch,VBScript, and Powershell) to automate configuration tasks for Windows 10 deployments
• Responsible for developing technical documentation and training plan(s)

Systems Engineer/OS Deployment Specialist

Confidential, Columbia, SC

• Responsible for developing scripts(Powershell/Batch) to automate software distribution, information gathering, and troubleshooting
• Responsible for transitioning the OS deployment infrastructure from KACE to MDT 2013
• Responsible for advising current SCCM team on how to best integrate MDT with SCCM for future deployments.
• Responsible for developing post-imaging scripts(Batch,VBScript, and Powershell) to automate configuration tasks for Windows 7 and Windows 8.1 deployments
• Responsible for developing technical documentation and training plan(s)

OS Deployment Consultant

Confidential, Winston-Salem, NC

• Responsible for providing assessment of current imaging environment/process
• Used expertise to advise client on how to streamline current imaging process
• Developed custom MDT 2013 task sequence(s) for deployment of hardware independent Windows 7 and 8.1 images to tablets(Samsung, Dell, and Microsoft) via removable media.
• Responsible for developing post-imaging scripts(Batch,VBScript, and Powershell) to automate configuration tasks for Windows 7 and Windows 8.1 deployments
• Responsible for developing technical documentation and training plan(s)

Project Lead/Deployment Specialist

Confidential, Irving, TX

• Responsible for providing assessment of current imaging environment/process
• Used expertise to advise client on how to streamline current imaging process
• Responsible for leading international(US/Canada) Windows XP to 7 migration project for 300+ machines using SCCM 2012/MDT 2013 /WDS 2012/WAIK/ADK
• Responsible for managing team of 3 Deployment Techs whose duties include imaging machines, post-imaging QA process, hardware deployment, and user training.
• Worked as liaison between Project Managers from various departments.

Project Lead/Deployment Specialist

Confidential, Austin,TX

• Responsible for initial setup of WDS/MDT server for deployment of 250+ machines.
• Responsible for creating, capturing, and deploying various Windows images.
• Responsible for converting Symantec/Norton Ghost images to standard(wim) images to be imported into WDS/MDT/SCCM.
• Machines included IBM Point-of Sale PCs to be used in Confidential retail stores.
• Chosen to be Project Lead after first week on the job.
• Responsible for managing team of 5-10 employees whose duties included post-imaging configuration, shipping preparation, and onsite install support.
• Worked as liaison between Project Managers from various departments including the Shipping Team, Onsite Install Team, and the Director of IT.

Systems Administrator

Confidential, Temple, TX

• Hardware issues(Drive failures, memory replacement, etc...)
• Application Support (MS Office '07/'10, QAD(Manufacturing Software))
• Email (Send/receive issues, add/modify mailboxes, Outlook config )
• Printer Issues(Failed print jobs, toner replacement, etc..)
• Setup/deployment of desktop/laptop workstations
• DNS(add/modify records and zones)
• File Share(SMB)(Add shared folders, manage folder permissions)
• Performance issues (Unexpected shutdowns, high CPU utilization,etc)
• Tape Rotation
• Responsible for leading Windows 7/8 rollout project for 1000+ machines using SCCM 2012/MDT 2013 /WDS 2012/WAIK/ADK to support infrastructure integration after being acquired.
• Switchport Configuration( Cisco 2950 switch and 3560 PoE switches)
• Router audit(Removed old routes & other misc entries(Cisco 2851))
• Deployment of new switches when needed.
• Performed CAT5 cable runs when needed.
• Deployment/support of Cisco VoIP phones

Managed Services Engineer

Confidential, West Chester, OH

• Hardware issues(Drive failures, fan failures, etc...)
• Network Issues (Latency, packet loss, DNS issues, etc...)
• Server performance issues (Unexpected reboots, high CPU utilization etc...)
• Built/cloned/deployed virtual machines(VMware).
• Initiated several projects designed to increase overall NOC efficiency.
• Received recommendations from multiple superiors for the NOC Manager position after working less than 90 days on the job.
• Worked as a consultant for multiple clients in a Systems Engineering role primarily focusing on OS Deployment, group policy, and general infrastructure assessment.
• Responsible for creating/updating/deploying Windows 7/8 images for 5,000+ machines using SCCM 2012/MDT 2013 /WDS 2012/WAIK/ADK

Network Engineer/ Designer

Confidential, Dayton, OH

• Worked with sales teams to determine hardware/bandwidth requirements for each customer prior to network design.
• Responsible for configuring various Cisco routers, wireless bridges, and wireless access points to be implemented in customer networks.
• Every completed design met the SLA for turnaround time.
• Responsible for keeping 1000+ customer network designs updated.
• Assisted Windows Deployment Team by creating/updating/deploying Windows 7/8 images for 10,000+ machines using SCCM 2012/MDT 2013 /WDS 2012/WAIK/ADK

Windows Deployment Specialist

Confidential, Columbia, SC

• Assisted other Systems Engineers by resolving Windows 7 issues on 3,000+ machines after large rollout/migration.
• Used SCCM 2007/MDT 2010 /WDS 2008/WAIK to create thin images that could be better supported in the future.

Systems Engineer

Confidential, Columbia, SC

• Responsible for remote network support of over 1000 nationwide client locations.
• Three+ years experience with troubleshooting Dialup, DSL, Cable, T-1, and Wireless networks.
• Three+ years experience providing Enterprise level customer support via phone, email, and in person.
• Modified Active Directory user accounts including password resets and group membership changes.
• Modified DNS records Created/modified IP mappings in Juniper firewall appliances.
• Handled 25+ technical/mission-critical calls/emails daily and consistently met high service standards.
• Created/modified mailboxes and distribution lists in Exchange 2003/2007/2010
• Attention to detail and desire to provide an optimal level of customer service have been consistently recognized by members of our client's corporate staff.
• 3+ yrs experience with creating, modifying, and troubleshooting VPNs.
• 3+ yrs experience in hardware/software support.