SUMMARY:

• Provide technical support, Point of Sale hardware and software (xstore); operating systems, related security configurations, and ongoing operational procedures; peripherals including printers, scanners, Pin Pads and registers; and network equipment including switches, telephony, and wireless devices.
• Provide project management and execution for IT and Store development projects including, software/hardware upgrades, new technology implementation, and the IT aspects of new store construction and remodels.
• Managing 650 Verifone MX925 (Hardware and Card processor application)
• Managing relationships with 3rd party hardware and software vendors.
• Provide advanced second and third - tier support to other IT departments for all in-store POS hardware (1700) and software (250 stores).
• Manages processes and procedures including; troubleshooting documentation, problem determination, and classification, equipment and software support for store technologies. Periodically review and update documentation and support processes.
• Reducing business cost by developing and implementing an automated process for deployment and maintenance production environment.
• SQL database Tuning (large scale data)(indexing, Query cost, etc.) and Data discovery.

TECHNICAL SKILLS:

POS system: Xstore, Xcenter, XLink, IBM Remoteware, Oracle CWSerenade and SMS LOC

Hardware: Toshiba and NCR POS device, Ishida Scale, NCR and Data logic scale/scanner, Hand scanner and PDA, Desktop/laptop computer, Server(HP, Dell, etc.), Printer, wire and wireless network equipment, Assemble custom computer for special needs.

Software: Microsoft Office, Microsoft Visual Studio (C++, C#), WPF, power shell scripting, Antivirus software, SQL, Microsoft SQL Server 2008 and 2012 r2 and Microsoft Hyper-V. Scrum/Agile, SDLC, system analyzing, and White/ Black box testing. Database design and development (RDBMS, ODBMS).

Operating system: Windows 95/98/97/2000/ XP professional /Win.7/Win 8, Linux, Windows server 2008 and 2012.

Networks: TCP/IP, DHCP, DNS, POP3, PPP, Design LAN and WAN network, Wiring entire network devices, install switches and Routers.

Payment device: VeriFone and Equinox pin pad Workforce Management Systems (Shiftboard).

Automation and soft: robot design and implementation.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. POS Engineer

Responsibilities:

• Provide technical support, Point of Sale hardware and software (xstore); operating systems, related security configurations, and ongoing operational procedures; peripherals including printers, scanners, Pin Pads and registers; and network equipment including switches, telephony, and wireless devices.
• Provide project management and execution for IT and Store development projects including, software/hardware upgrades, new technology implementation, and the IT aspects of new store construction and remodels.
• Managing 650 Verifone MX925 (Hardware and Card processor application)
• Managing relationships with 3rd party hardware and software vendors.
• Provide advanced second and third-tier support to other IT departments for all in-store POS hardware (1700) and software (250 stores).
• Manages processes and procedures including; troubleshooting documentation, problem determination, and classification, equipment and software support for store technologies. Periodically review and update documentation and support processes.
• Reducing business cost by developing and implementing an automated process for deployment and maintenance production environment.
• SQL database Tuning (large scale data)(indexing, Query cost, etc.) and Data discovery.
• The root cause analysis in our prod environment and provide a proper recommendation to resolve the issue permanently.
• Provide L2 and L3 support to our service desk team.
• Provide

POS Systems Analyst

Responsibilities:

• Installing, configuring, customizing and tuning the POS system(Hardware include Toshiba, NCR, etc.).
• Installing, configuring and customizing ERP system on back-end(server and workstations)and frontend (POS, PDA, and scales)
• Installing, configuring, maintenance and tuning SQL server.
• Implementing and customizing Aldelo restaurant application.
• Managing customer (43 customers) support tier I and II throw KAYAKO ticketing system.
• Testing and configuring VeriFone and Equinox PINPADs.
• Make sure a digital customer environment is PCI compliance.
• Managing POS system implementation project.
• Make sure all hardware like PDA, Scales (Ishida, CAS, etc.), POS (Toshiba, IBM, NCR, etc.), BackOffice, Servers, Tablet, etc. are connected to ERP system and synchronize with each other.
• Troubleshooting any hardware and software issue (operating system, OPOS drivers, application, configuration, Network, and Database).
• Configuring active directory, DHCP server, DNS and group policy on windows base server and install NAS for file sharing.
• Act as the field implementation resource which includes staging and set up/breakdown of equipment to ensure a smooth installation process and minimize post-installation support requirements.
• Perform onsite and remote support activity to solve POS functionality issues and ensure proper operation.
• Partnering with vendors for the implementation and troubleshooting of Point of Sale SystemsMakes recommendations towards the development of new implementation of new POS applications and upgrading of existing POS applications System analysis, design and development, quality assurance and integration methodologies
• Collaborate with Operation Technicians and Network Administrators to ensure efficient operation of the company’s network and POS infrastructure in both Grocery and Retail stores.
• Be scrum master to manage project development process base on customer needs.
• Supporting, configuring the 20 POS stations.
• Monitoring and maintenance the Ishida scales, wireless devices, labels printers (Zibra), cash drawer, pin pad, back office computers, Microsoft Server 2012, SQL Server 2012, POS systems like NCR and IBM.
• Manage Firewall (Sonic wall) and install and configure content filtering.
• Troubleshooting any Network, application or POS component issues.
• Installing and configuring Windows Server 2012 and Hyper-V for Domain control server and Database server
• Manage organization systems with SMS retail industry software (ERP).

Faculty member and IT Dep. Manager

Responsibilities:

• Instruct computer courses like Software Engineering, Database Design, system analyzing and designing, Programming Language, etc.
• Manager of computer science department (For four years)
• Designing and establishing DNH LAB (Database, Network and Hardware Laboratory) in Damghan University
• Design wire and wireless network topology in Damghan University.
• Manage organization network with over 500 computers base on TCP/IP.
• Working with Microsoft Server 2008 R2 (and 2003), Active Directory, DNS server, Domain control, Microsoft
• Hyper-V, Exchange server, and SQL server.
• In the case of issues checking the server or workstation LOG files to trace the root of the issue and resolve them.
• Design and implementing Wide Area Network with the 10KM access point.
• Designing and establishing DNH LAB (Database, Network and Hardware Laboratory) in Damghan University.
• Design and implementing wire and wireless network (WAN) topology in Damghan University.
• Design and maintain a website of University.