SUMMARY:

• Scrum Master/Technical Project Manager/Sr QA Engineer/ /QA Manager
• Over 12 years in IT Industry in Software Quality Assurance, Software Quality Control and Agile Testing of diverse applications on various platforms
• Hands - on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity
• Develop and implement test strategies, operational procedures and quality methodologies to support development and release business
• Proficient in using testing tools such as QTP, Win Runner, Load Runner, Test Director, Quality Center, Rally, Selenium,MATT In-house tools for Midrange, Dell Clerity, TPF, MF Web and client server applications.
• Involved in both Manual and Automated Testing of applications on Windows, Mainframes, Linux and Unix Environment, Clerity, Midrange
• Excellent understanding of Agile Software Development life cycle, Scaled Agile Framework and Test Methodologies from project definition to post-deployment documentation.
• Expertise in designing and developing strategic Automation Test scripts, Test plans, Test Cases, Test Scenarios, Test Reports for both manual and automated tests.
• Extensive experience in Functional, Integration, GUI Testing, Regression, User Acceptance, Interfaces Testing, IVR Testing, API Testing, ETL Testing, TPF Testing, In-sprint testing, Hardening testing, Release testing and System Testing.
• Extensive Experience in software testing including requirement management, software testing best practices, defect management techniques, Test automation management, test management, test planning, execution and test reporting.
• Extensively used ETL methodology for supporting data extraction, transformations and loading processing, in a corporate-wide-ETL Solution using ETL tools like Informatica,, Abinitio
• Worked on Multi-tier distributed applications, Microsoft Client, J2EE, Web services.
• Good knowledge on SQL, PL/SQL, TOAD, RapidSQL and Open source tools Selenium.
• Provides direction and leadership with strong interpersonal and team building skills
• Experience in Web technologies & distributed platform like SOAP UI, API,Rest API, APIGEE, HTML, XML, and Java, J2EE & VB Script.
• Effectively manage software Test teams while improving development and testing processes to efficiently deliver products and services which meet customer expectations
• Inclined towards building a strong team/work environment, Project management activities and have the ability to acclimatize to new technologies, developing solutions to deliver quality products and complex situations with ease.
• Inclined towards building a strong team/work environment, project management activities and have the ability to acclimatize to new technologies, developing solutions to deliver quality products and complex situations with ease
• Interacted diplomatically with developers and other team members to ensure high quality software. Played a key role in timely delivery of the product and meet the customer expectations

TECHNICAL SKILLS:

Operating Systems: Win 98/ NT/2K/XP, MS DOS, Sun Solaris, UNIX,TPF,Mainframes

Testing Tools: QTP 9.2, Win Runner 9.0, Load Runner 9.0, Selenium

Languages: C, C++, Java, J2EE, UNIX Shell Script, TSL, Perl, VB Script, Assembler, TPE, BPE

Web Technologies: HTML 4.0, XML, VB Script, SOAP, ASP, WebLogic, Websphere,JBoss,Apache, SOLACE,APIGEE

Bug Reporting Tools: Test Director, Quality Center, Serena Team Tracker, JIRA, Rally, Clarity

Version Control Tools: PVCS, Microsoft Project, Jenkins

Data Bases: Oracle, SQL*, MS-SQL Server, MS-Access, DB2, TPF DB, Mango DB

PROFESSIONAL EXPERIENCE:

Confidential

SCRUM Master/Test Manager

Responsibilities:

• Involved in Agile Charter documenting high level business needs along with Product owners.
• Analyzed the Business requirements, Functional requirements, Project charter for the various CAS Applications
• Define the scope of testing and frame the Testing framework for the all the release and prepared the MPP Test plan
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospective, release planning, and show & tell Demo.
• Executed Large comprehensive CAS projects on Scaled Agile framework and applied Agile testing techniques
• Provide visibility to team impediments/risks and helps eliminate them. Work with Stakeholders
• Managed assessment document for Source codes and Data and migration the source code to Target platform as part of CAS MVS migration to Dell Clerity
• Prepared the Test deliverables Test Strategy, Test Approach, Test report, Requirements Risk Assessment document, Test Plan during all phase of Test life cycle as per Amex SDLC methodologies
• Track and communicate team velocity and sprint progress and coordinate code releases.
• Manage backlog, prioritize resolution of defects and manage life cycle of code development from Zero sprint to Deployment
• Played as End to End Manager, responsible for all Test implementation across all the impacted application teams, setting up project in QC & Rally, prepare the Test statistics from QC for the Test reporting, Conduct the status calls, implement the QA process and Quality metrics
• Prepared Estimations for the Test efforts and sizing’s details in the Capacity plan
• Review and implemented all the Test deliverables in all phase of Test cycle
• Established and implemented the meetings, bridge calls, Knowledge session trainings programs and skill level based trainings.
• Migration testing on IBM Zos Batch applications from Mainframes to Dell Clerity
• Implement the appropriate measurements and QA metrics
• QA Audits, compliancy of AXP corporate processes/procedures, and ensuring compliance to AMEX standards.
• Initiated corrective action for product or process deficiencies. Ensured root-cause teams resolve quality issues, managed resources to facilitate root-cause analysis and failure analysis
• Responsible for creating and managing a QA projects, including Project financials, hiring and staff supervision

Automation Lead/Automation Engineer

Confidential

Responsibilities:

• Understand application testing requirements and test strategy for Test Automation Oracle FinApps different modules/Components (Account payables, Account Receivables, Expenses, GL, Fixed Assets etc)
• Planning all aspects of project including statement of work, project plan, detailed WBS, resource needs
• Plan and perform knowledge transition sessions with client
• Measure all performance parameters as per project objectives, create improvements plans and implement them in the project
• Developed Hybrid framework for Oracle FinApps Test Automation Suite.
• Created Custom functions and Generic Oracle Functions for Oracle FinApps Application
• Developed the Automation Test scripts for all the modules and defect tracking is done by Quality Center
• Performed ETL Testing and Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans based on ETL Mapping document.
• Mentor and train other team members on product/application Modules/functionality and use cases
• Ensure complete customer focus in deliveries including managing requirements, reviews, obtaining acceptance plans and feedbacks
• Communicate project status to client, senior management and all stakeholders on daily/weekly status reports.

Automation Lead/Test Manager

Confidential

Responsibilities:

• Test lead responsible for Master Test Plan, Automation Test Strategy, environment configurations, application installations and testing GE application.
• Designed and Prepared Automation Framework for GE GS Automation project
• Involved in Preparing Estimation for the release
• Tasks assignment and tracking
• Developed Test scripts using QTP for GE GS database testing project
• Performed Database validations using Rapid SQL
• Involved in test cases authoring and review the Test cases prepared by the team
• Involved in Test Execution and Review the test deliverables
• Conducting internal meeting for the team
• Defect tracking is done using Quality Center
• Lead process improvement activities to identify and resolve quality related issues across organization boundaries. Follow the QA process for audit
• Motivate the Team members and Coordinating with the developers for resolution of defects, QA predictive Analysis, offshore coordination with in QA deliverables
• Involved in preparation of macro for the project

Automation Lead

Confidential

Responsibilities:

• Automation feasibility Study
• Tool and Environment setup
• Identified Business scenarios and created test cases in the NGen Automation framework
• Scenario selection
• Developed the Automation Test scripts for Retail POS (Point of Sale) application
• Prepared Data stack and Object stack using I-TAP (Integrated Test Accelerator platform)
• Test Executions using I-TAP

Environment: s: Oracle 11i, VB.Net, Java, QTP9.2, QualityCenter 9.2, RapidSQL, PL/SQL, Tomcat Apache, Weblogic, TPF, Mainframes, MS project plan

Confidential, CA

Sr Quality Assurance Analyst/Test Lead

Responsibilities:

• Analyzed the IVR Business requirement document, Functional design documents, Detailed Dialog document and developed the IVR Test scripts.
• Identified high-level and low-level requirements of the application to assign more emphases of testing on pressure points of the IVR application.
• Involved in the Initial Design and Design review of the IVR application with the Business partners.
• Performed the full Integration testing and Functional Testing of all the Interfaces application, Vantage, Sun view, Internet, EDW, DOCUCORP/Document domain.
• Developed the Full bed Test cases, Master Test plan, and Test strategy for the Call flow functionalities and Call management system for this AVAYA PBX/ACD Replacement project.
• Carried out Extensive Testing using the 17 Toll free numbers that provide access to Inter voice IVR System and Financial service representative (FSS), IVR which provides the caller functionality to perform the self service Transactions.
• Performed the Integration testing by testing the Transfer strategies, skill sets with different whispers and announcements.
• VX Tracker Tool was used for Call logging, Call monitoring and Expense system, Tested the Music on Hold system is MUZAK
• Performed the Functionality testing of Call flow activities with Agent Authentication, Policy owner Authentication, IVR call functionalities during Time of day (Business hours, after hours, Weekends, Holidays).
• Performed the End to end testing of AVAYA IP Agent software where the CSR uses the dial the numbers, to perform transfers to other Cs R's, monitor the call, Track the calls.
• Performed Authentication testing on Agent authentication and Policy owner Authentication of NAVISYS source system against the EDW Database
• Performed the database testing using the EDW Database for the new report call logging in the IVR CALL LOG table
• Tested the end to end reports in the EDW Cognos upfront for call center specific activities.
• Performed the Back end testing by verifying the Call logs generated the XML pages for the Call flows.
• Defect Tracking management is by Quality Center
• Worked closely with the AVAYA, Inter voice (vendor) and SARM teams to ensure that all deliverables are met on a timely manner.
• Involved in UAT ( User Acceptance Testing ) and providing Sign offs on the Defect SCR

Environment: s: Server Hardware, Windows 2003 OS, AVAYA S8710, AVAYA Sun blade 150 CMS, Enterprise Integration Server (EIS), ASP/400, Java, Web logic, VB, JavaScript, J2EE, Apache Tomcat, COBOL, VXML Power builder, PL/SQL, Cognos, .NET, Quality Center9.2, Serena Team Tracker, Test Director, QTP 9.2, Win runner, Linux,, Solaris, PBX S8710, CMS Sun blade 150, Voice mail S3400, Nice S8500 AES Server, web sphere, .NET, DB2, Dell 6850 Servers, PBX Core OS, Windows 2003 server, SAP 7.1, PVCS, Mainframes, Unix.

Confidential

Responsibilities:

• As a Test Lead, Identifying the Test Requirements based on Business User Requirements and Functional Specifications Documents.
• Prepared Master Test plan, Test cases and Requirement Traceability matrix using Quality Center.
• Developed QTP Automation framework, Postscript for NAVISYS, Internet, DOCU CORP, Work flow and CENTIV as sub applications.
• Created Functions, Sub procedures, local functions, global functions for all applications under test with in QTP Framework by using VB Script.
• Maintained the QTP reusable automation scripts for enhancement and modifications with the product for further releases. Enhanced the existing and new scripts by adding control and conditional statements using VB Script.
• Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table iteration with Data driven testing.
• Used Object Repository, GUI, Text, Bitmap, Database checkpoints and synchronization statements extensively to customize the QTP scripts. Parameterized the scripts and data drove them to improve the flexibility of the tests
• Created Global library functions and local library functions to support the automated scripts in the QTP Framework.
• Worked With MS Access, Oracle 11 g database connections to perform the database testing by writing SQL Queries
• Prepared Automation Regression Test bed and running the Test scripts, analyzing the Test results for the Regression Test bed.
• Performed Regression Testing in each release to make sure nothing is being broken.
• Validated the Policy pages and Statement with confirms through the DOCU CORP Tool and Batch logs for the Policy Administration system.
• Carried Extensive Tested Policy owner service reports, NB reports, accounting reports using the Actuate Reporting Tool.
• Tracked bugs using Quality Center, PVCS and performed Regression testing of the entire application once the bugs are fixed.
• Motivating the Team members and Coordinating with the developers for resolution of defects, QA predictive Analysis, offshore coordination with in QA deliverables.
• Coordinated deployment efforts with configuration management team in each release.
• Involved in Project management activities with Team priorities, resource planning, Deployment release schedule plan, Release metrics, issue escalation and resolution, solution delivery on time and on budget and reporting to management and executive team.
• Attended various meetings with the developers, clients, and the Product management team to discuss major defects found during testing, enhancement issues, and future design modifications

Confidential

Responsibilities:

• As Senior QA Analyst /Test Lead, I have prepared Master plan, Test strategies, Analyzing the Business requirements, Test scripts with good practices and to Test delivery for the APPLESS Redesign project, STP ( Straight Through Processing), Partner profile Tickets.
• Performed unit Testing on the APPLESS files and mapping forms using Annuity Net, make sure the correct Annuity order processing and product functions through DTCC in WAS server and NAVISYS Interface.
• Performed Distributor integration Testing to make synchronization of files and Messaging service between the NSCC, SB distributor and Sun America inc in ACATS system (Automated customer account transfer service)
• Involved in End to End Testing in all Phases of Processing Annuity order to Report validation with Agile Methodology in SDLC for each releases.
• Performed System Testing by creating the new business applications and Subsequent premium flat files using the Blue frog and Annuity net front end tool through DTCC.
• Transferred return files from Sun America to NSCC/DTCC through FTP and created NB, Subsequent premiums business Scenarios using the Annuity Net for Interfaces Testing.
• Validated the APPLESS Text files field by field Agent, feature, fund Transfer, Commission options record validation and Accord XML Validation coming from DTCC
• Performed the Functional Testing on the Mainframes Interfaces application using Mainframes
• Performed Inbound Testing of SOAP XML Attachments for Electronic exchange of imaged documents, Signatures, forms during the New business and Post issue process of Annuities
• Performed outbound files Testing including POV file (Position and Values), FAR file (Financial Activity report), COM Fie (Commissions file) through DTCC/NSCC
• Performed System Testing on the Mainframes Vantage system to verify the MGA ID Broker dealer validations.
• Manually performed Back-End testing by writing SQL queries and SQL+ queries
• Performed the Database validations to ensure the Field size validation, Check constraints, stored procedures, filed size defined in the SRS matching with that in database
• Wrote UNIX Shell Scripts for various Mainframe operations
• QA and Release documentation using PVCS.
• Performed Database testing with SQL scripts to verify data integrity
• Performed Functional Testing on files received with no hard edits when loading the APPLESS file and make sure that relevant data from Annuity Net loaded in Front office.
• Performed SAP Testing by Validating the checks generated through SAP for the policies
• Interacted with the Client RMT (Relationship management team) and system users to understand the requirements.

Confidential

Responsibilities:

• Analysis of the Specifications and creation of Test Designs according to the Functional requirements document and Business Requirement document.
• Created test requirements hierarchy to represent the features and functionality that needs to be tested in the application using Quality Center
• Performed cross browser testing on the Web redesign Project with different versions of IE, MOZILLA, AOL, Netscape.
• Implemented and automated regression test scripts based on business requirements for Work flow and Internet using QTP. Enhanced the scripts by adding control and conditional statements using VB Script.
• Used Object Spy for viewing the properties of the objects.
• Used Data driver wizard to create data driven tests, for testing the application with multiple sets of data.
• Developed Test cases and Test scripts from use case diagrams using Quality Center.
• Carried our Extensive Functional and System Testing creating the work items and work flow process in the NAVISYS front office.
• Performed the Functional testing on different work types Financial, Non financial, General work types and Pending queue, Approval queue, Processing queue to process the work items
• Involved in developing Test plans and Test cases for web pages depending on the specifications of the application.
• Performed database testing with SQL scripts to verify data integrity.
• Documented and reported bugs found out during the process of testing in the Team Tracker
• Inspections, Code Reviews, Integration testing, Regression testing, System testing, DB & Acceptance testing.
• Bug tracking, coordinating with developers and testers for Process improvement
• Participated in requirement and Code deployment walk through and reviews

Confidential, CA

Sr. QA Analyst

Responsibilities:

• Analyze and test the Marketing Application for 21st Insurance Agents.
• Performed Manual Testing on the entire application with Waterfall methodology in SDLC
• Writing the Test plan, Test Cases and test Scripts
• Used Test Director for Test Planning, Test Designing, Test Analysis, Test case Execution, and Defect Tracking
• Involved in Functional, System Testing, Integration testing, Performance testing, Regression Testing, Interface with business users in UAT testing
• Responsible to interact with business users in UAT testing
• Developed automation Test scripts using QTP
• Wrote UNIX Shell Scripts for various operations
• Conducted Data driven tests using automated scripts.
• Used Object Spy for viewing the properties of the objects.
• Using SQL queries to retrieve data from table and to perform database validations
• Extensively used Win Runner for Creating Test scripts and Functions
• Performed data driven tests to ensure unique set of data values to the application
• Responsible to test various batches
• Defined and Used extensively error handled exceptions
• Used defined QTP scripts across different builds of the application
• Existing Win runner scripts has been converted to QTP Scripts for Marketing Agents and Payment modules.
• Used Test Director to Log and track the defects

Environment: Java, Java Script, SQL Server, QTP, Win Runner, Test Director, Windows 2000, UNIX, Jut, Ms SQL Server, UML, XML/XSL, Ms-Excel

Confidential, VA

QA Assurance Engineer/Analyst

Responsibilities:

• Involved in analyzing user requirements for application enhancements and preparing test specs
• Participated in design reviews, walk through and prepared Test matrix.
• Prepared test plans test cases for Manual and Automated Testing and enhancements for each release
• Wrote and recorded TSL scripts for automating the testing procedure using Win Runner
• Used GUI Spy for viewing the properties of the objects.
• Involved in validating major releases by running the System tests and Regression tests for HDS and maintaining the defect tracker database
• Performed data-driven testing (DDT) using parameterization in Win Runner
• Prepared test data based on requirements and performed positive and negative testing
• Developed and executed various TSL scripts using Win Runner for automated testing of each individual functionality & Regression Testing of the application
• Using SQL Queries to retrieve data from tables and to perform back end testing
• Executed Test cases on Test region and validate functionality of the new fix
• Involved in Performance testing and load testing of the server using Load Runner
• Used Test Director for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Coordinated code deployment activities and Post production validations

Environment: VB, Oracle 8i, SQL, PL/SQL, Win Runner, Test Director, Load Runner, Windows 2000/XP

Confidential

QA Tester

Responsibilities:

• Write Test plans, Test cases based on Developers functional specifications.
• Executed Regression test plans
• Create Win Runner automated testing scripts
• Involved in Manual Testing of the application, every release
• Worked with Developers, Tech support and other groups to log, track, test and close software defects
• Review project documents and provide feedback
• Participate in user action walk through and demos
• Attend development meetings on behalf of the test group
• Developed order captures main model, which contains Creation, addition, update and cancellation of the orders
• Developed test cases for the integration testing
• Supported various applications like Inventory system, payroll and maintained the system according to the business user needs

Environment: VB, Win Runner, Test Director, MS Word, MS Excel, MS Access, Windows NT