Center Operations Director Resume Atlanta, GA - Hire IT People

Confidential, Atlanta, GA
Confidential 11/06 - 5/11
Analyzed and investigated claims to determine extent of company's liability. Ensured Crew Member received appropriate medical care. Assigned and approved modified duty assignments in conjunction with medical providers. Ensured bargaining agreement guidelines for Crew Members were reviewed and implemented if appropriate. Collaborated with TPA and local field leadership to interview claimants, review injury process and investigate questionable issues. Processed payroll and verified TDD and PDD checks were generated by the TPA. Communicated with Crew Member and department managers weekly to ensure crew members was compliant with physician orders. Traveled as SME for AirTran Airways to new markets for implementation of injury care process and Talent post offer testing.

Assisted HR with Talent recruitment.
Scheduled post-offer Drug Test, Physical Exams, and Human Performance Evaluations. Updated Taleo with results of testing and ensured Crew Member was scheduled for hotel, flights, orientation and training in Atlanta, GA.
Set up secure online Crew Member medical file.
Conducted training classes for New Hire Drug and Alcohol, Supervisor Reasonable Suspicion, and Workers' Compensation Claim reporting.
Completed employment records and ensured compliance with I-9 documents and other safety sensitive documents.
Scheduled Crew Member appointment for badging process in compliance with domicile airport requirements.
Scheduled Crew Members for badging, fingerprints and drug screen for Return to Duties exceeding 30 calendar days..
SME for Workman's Compensation claims and unemployment claim.
Communicated updates/correction to payroll department.
Prepared and presented weekly safety communication via conference call and PowerPoint.
Implemented Hearing Conservation program for Ramp Agents and CS Agents with ramp exposure.
Created and implemented quarterly safety programs in ATL and field stations. Included awards/recognition for "safest" station each quarter.
Traveled nationwide to assist with annual enrollment process and job fairs.
Provided superior customer service with open door policy and 24 access for injured workers, Crew Members and Management.

Confidential, Hapeville, GA
Center Operations Director, 9/92 to 5/11
Provided Supported to employers by managing medical treatment for injured workers. Medical staff determined validity of claim and provided optimal medical care. Responsible for ensuring patients received follow up care with primary doctor if not workers compensation issue. This included setting up follow up appointment and providing transportation if required. Center hoursextended to eliminate ER visits at employers request. Recommended treatment plans and facilitated moving treatment to specialist and/or diagnostic testing at medical provider's request. Travel Well Center opened in 2000 for Hartsfield Jackson employers and travelers.

Prepared work schedule and assigned employees to specific duties. Ensured medical Center was staffed to provide optimal health care.
Recruited and hired Center operation employees in consultation with Regional Human Resource Manager.
Assisted Center Medical Director with hiring, training, disciplining and termination of back office staff.
Assisted in development and implementation of new policies, procedures and training programs for the Center.
Formulated annual Center budget and reviewed monthly P & L report with Center Leadership Team.
Recommended and implemented cost saving methods to improve efficiency of Center, patients and employers.
Assisted sales & marketing efforts by conduction on-site events: Audio Tests, Drug Testing, Flu Shots, Health Fairs and TB Testing.
Provided technical support and/or resources to employers and Center personnel as needed (i.e., ADA, DOT, FDA and FAA regulatory concerns.)
Managed on-site nursing services provided by Center to employers, including billing, counseling, and supervision of on-site personnel.
Ensured all Center personnel certifications, licenses and malpractice insurance were updated annually.
Monitored skills of front and back office staff to assess performance and provide optimal medical care.

Education and Training:
Confidential - JTPA Certificate Program Health Care Office Administration 1994
Drug & Alcohol Collector (NIDA)
OSHA Safety and Health Management Systems 2007 - 2011
OSHA Record keeping 2007 - 2011
Hearing Conservation 2008 - 2011
ATA Emergency Response GO Team 2008 - 2011

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Center Operations Director Resume

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