SUMMARY OF QUALIFICATIONS

• Personnel Management,Training,Evaluation
• Public Relations & Customer Service Skills
• Background Verification,Confidentiality
• Recruiting,Staffing
• Applicant Tracking
• Record Management
• Data Analysis
• Proficient in the use of MS Office Suites

Confidential, NC
Receptionist, Allied Barton Security Services April 2011 - Current

• Front desk receptionist in a fast paced, customer service environment. Answer incoming switchboard calls and direct to appropriate person or area.
• Greet vendors, visitors and outside staff attending meetings and direct to appropriate locations.
• Prioritize and resolve inquiries via phone, email and in person.
• Maintain confidential logs of visitors and vendors
• Maintain inventory and programming of security access badges and visitor passes.
• Serve as primary coordinator for building security systems and security related issues.
• Place catering orders for meetings as needed.
• Perform routine office duties which may include: copying, filing, faxing & maintaining mail and courier services.

Confidential,Durham NC
Crew Leader Mar 2009 Aug 2010

• Supervise enumerators andcrew leader assistants during field operations.
• Implement mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.
• Provide instruction on enumeration procedures and familiarize trainees with reports and forms used to collect data.
• Assign duty areas to employees, observe employees in the field, and provide on-the-spot assistance and supervision.
• Review and certify daily payroll and progress reports and ensure that work is completed within established time schedules.

Confidential,Morrisville NC
Human Resources Manager Jan 2008 Mar 2009

• Execute the daily operations of HR, which may include answering employee questions, exit interviews, termination processing, benefits, unemployment claims, offer letters, worker\'s compensation claims and counseling management.
• Execute the recruitment process of candidates to fill vacancies. This includes posting requisitions, the initial screening of resumes and applications of various formats, prescreening potential candidates and scheduling interviews and interviewing candidates.
• Facilitate the talent management initiatives of corporate headquarters to include the areas of:
• On-Boarding
• Orientation
• Training
• Performance review planning and execution
• Succession and leadership planning
• Serve as a resource and main point of contact for HR policy/procedure clarification and as an advisor for other departments while handling employee relations issues and when appropriate, escalating issues to the HR Director.
• Manage special projects and/or events such as training programs, annual benefits enrollment, employee recognition, job fairs, etc.

Human Resources Specialist Aug 2007 Jan 2008

• Responsible for obtaining and submitting required documentation of all registered employees in accordance with the NC Private Protective Services Board (PPSB).
• Enforce rules and regulations of the PPSB through administrative and disciplinary processes.
• Conduct PPSB mandated training to ensure proper certification.
• Monitor the application of policies and compliance throughoutorganization.
• Conduct monthly compliance audits.
• Keep informed and provide updates of PPSB compliance requirements and changes.
• Maintain required records.

• Enforce GMP practices to ensure compliance with FDA regulated standard operating procedures.
• Member of the emergency response team associated with Biogen Idec (BERT).
• Interpret and enforce company security policies and provide direction and guidance to personnel.
• Interface with all levels of management to ensure procedural compliance and leveraging of best practices.
• Provide technical support and training for facility’s security operations, CCTV monitoring and access control system.
• Perform quarterly audits on restricted access areas (FDA compliance).
• First point of contact in escalating and investigating security incidents.
• Responsible for staffing, personnel issues and payroll processing.
• Coordinate services of onsite officers to include safety and security response.

Confidential,Raleigh NC
Operations Manager, Raleigh/Durham District Oct 2004 Dec 2006

• Responsible for recruiting, background screening, processing and hiring of applicants.
• Provide assistance for implementing security assignments and scheduling for new business.
• Interpret and enforce company security policies and provide direction and guidance to personnel.
• Interface with client representatives to maintain and build strong relationships.
• Perform on-site visitations to ensure procedural compliance and leveraging of best practices.
• Develop and revise security plans, procedures and instructions in support of operational growth.
• Provide technical support and training for facility’s security operations, CCTV monitoring and access control system.
• Coordinate services of officers to include safety and security response.
• Direct management for staffing, personnel issues and payroll processing for 12 client locations.

Confidential, Raleigh, NC Apr 2003 Oct 2004
Compliance Officer, Barton Protective Services

• Oversee security operations to identify reporting measurements for the Key Performance Indicators (KPIs).
• Design report options and/or data extracts for use by individual and/or department users for the purpose of providing information customized to meet specific needs.
• Supervise assigned personnel for the purpose of maximizing the efficiency of the work force; meeting legal requirements and department and district objectives; and ensuring the provision of excellent customer service.
• Extrapolate data to identify operational trends and adequately assess security data.
• Facilitate quarterly business meeting with security managers and bank representatives.
• Develop user materials (e.g. FAQ (work aids), training support handouts, code lists, field definitions, etc.) for the purpose of providing instruction and reference.
• Conduct quarterly drills to meet program requirements for disaster recovery.
• Verify customer’s vendor invoices and false alarm billing for payment (tracking and resolution).
• Administer Dye-Pack Program; initiate teller incentive rewards and refund policy.
• Responsible for the registration and renewal of customer’s alarm permits.
• Issue and compile quarterly surveys to solicit responses for enhancing the security program.
• Responsible for coordinating non-contractual security services.