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Recruiter Resume

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Joplin, MO

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Profile 
Seasoned Customer Service Professional since 2000.Delivered thorough, results-driven customer services to customers nationwidewithin diverse environments while maintaining and exceeding call center designated performance goals.

Skills and Competencies 
Well-developed Communications skills (verbal and written.)
High volume inbound and outbound dialer generated call servicing.
Conflicts Resolution.
Accounts maintenance and re-conciliation.
Payments negotiations, collections and corrections.
New hire training (often called upon to assist new hires with additional, post-classroom/on-floor training.)
Attentive to customer inquiries, concerns and issues.
Dedicated to customer retention through the use of intense follow-up whileadhering to company policies and procedures.
PC proficiency/Multiple Windows and Web Based systems operation.
Data entry (typing: 55-60 wpm with accuracy)
Proficient in the use of standard office equipment.

Experience:
Temporary Fraud Review Coordinator Confidential Bentonville, AR 10/12-Present.
Online orders review and verification. Customer Service. Inbound call servicing.

12/2010–10/2012- On sabbatical. Devoted time to attend to personal life matters, assess career objectives and out of state relocation.

Small Business CSR Confidential 2006-2008 Joplin, MO.
Addressed and resolved a broad range of AT&T small business customer issues and inquiries ranging from billing and paymentsto tier 1 technical troubleshooting under strict time constraints.
Provided products and services instruction and consultation.
Maintained call center assigned metrics and quality performance goals.
Assisted with on-floor, post-classroom coaching for new hires.
High volume inbound call servicing (avg. 60 calls per day.)
Data entry.
Consistently received high customer satisfaction survey results monthly.

Senior Collections Confidential 2006-2008& 2003-2004.Joplin, MO.
Third party collections for multiple lenders including: Bank One, Goldman Sachs, Washington Mutual and Medallion banks.
Responsible for reducing delinquency levels on high delinquency accounts(30+ days past due.) 
High-volume inbound/outbound call servicing.
Maintained consistent,daily contact with account holders (Avg. 500+ accounts per portfolio.)
Payments negotiation and collection, accounts re-conciliations including payment deferments, payments corrections.
Addressed loan holder inquiries and advised of loan terms and conditions.
Performed skip trace functions via various internal and external search sites.
Initiated repossession proceedings as last resort and only after all negotiations efforts were exhausted.
Assisted with new-hire, post-classroom training and coaching.
Maintained and exceeded performance and delinquency-reduction goals set by both employer and bank.
Data entry.

Temporary Clerical Confidential 2005-2006 Joplin, MO.
Temporary assignments included Office Support/Clerical and Receptions, Typing,
Filing,Telephone, Mail Distribution and Inter-office correspondence.

Recruiter Confidential 2004-2005 Joplin, MO.
Conducted numerous pre-employment screenings via telephone with CFI driver applicants nationwide.
Ordered, reviewed and compiled all necessary background and DOT reports for submission to applications processing.
Advised driver applicants of company policies and procedures.
Responsible for pre-scheduling driver candidate orientation attendance as well as lodging and transportation accommodations.

Systems 
Windows Word, Excel. MS Outlook, Lotus.AS 400 and MS Doss.

Education 

Confidential
100+ course hours completed toward BA
Courses of study: English and foreign language.
Dual Minors completed: Music and foreign language.
Avg. GPA: 3.5-4.0
Dean’s Honor Roll.

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