HR Recruitment Consultant (Entry Level)

Skilled and results driven professional with a graduate degree in Accounting and Finance combined with an entry level management experience which includes a strong track record of increasing sales and able to exceed customer expectations. Excellent leadership and organizational skills, proven success in increasing retention levels and maximizing revenue in a saturated market, interacting with clients efficiently, prioritizing workload and managing multiple projects within deadlines. Seeking a challenging position as a HR Recruitment Consultant (Entry Level) in an organization based in Dubai which enhances growth and productivity.

Core Competencies:

• HRIS
• Team Management
• Human Resource Management
• Statistical Quality Control (SQC)
• Project Management
• Sales Forecasting
• Resource Management
• Total Quality Management (TQM)
• Stress Management
• Customer Service Orientation
• Global Competition
• Business Process Reengineering
• Business Development
• Training & Development
• Market Analysis
• Relationship Management
• Strategic Planning & Orientation
• Time Management
• Leadership & Organizational Skills
• Discretion & Business Ethics

Key Achievements Related to Deliverables across Career Span:

• Currently enrolled in ‘Acting Up Training Programme’ covering other managers which once completed will help in acquiring management jobs within o2
• Awarded a bonus for consistently achieving targets including accomplishing the highest sales in 2009
• Constantly maintained stats in a target driven environment and was often awarded ‘Outstanding Points’ which could be redeemed as vouchers and utilize in majority of the high street shops
• Recognized for exceeding targets and was promoted from p/t Customer Services Advisor to f/t Lead Advisor

Career Progression:

Confidential, Bradford, UK
(Smart Step Properties Group success in Residential and Commercial Sales, Mortgages, HIPs, Lettings, Overseas, Conveyance and Auctioneers Services is reflected throughout the company)
Sales Person Jul 2007 - Present

• Developing and maintaining a customer database, generating leads, creating client referrals, preparing sales plans and assisting in all sales/promotional activities
• Planning direct marketing activities, making sales calls to new/existing clients and carrying out presentations of company products and services to current/potential clients
• Negotiating with clients, preparing sales proposals/contracts and maintaining sales activity records/reports
• Responding to sales inquiries/concerns via phone or in person and ensuring customer satisfaction
• Following up on sales activity, conducting quality checks on product/service delivery and reporting on sales activities for the management
• Conducting market research/surveys and monitoring competitors, market conditions and product development
• Assisting the customers in selecting products and answering their queries about the products in general
• Maintaining a check of inventory and sales of goods, as well as maximizing sales/profitability of the store

Confidential, Bury, UK
(A number 1 Spanish multinational by market capitalization and one of the largest private telecommunications companies in the world)
Lead Advisor Nov 2006 - Present

• Comprehending information with the help of automated marketing software and CRM database, as well as directly responding about marketing issues and closing loop sales process
• Dealing with data mining, data warehousing and lead management processes and technologies
• Carrying out presentation for team members from cross-functional teams including sales, marketing and operations, and monitored their qualitative and quantitative skills
• Administering process mapping/re-engineering issues and presented them to various management levels
• Coordinating efforts across the individual business units within marketing and sales
• Developing business relations with remote teams through phone, web conference and skype

Confidential, Blackburn, UK
(British Telecommunications provides telecommunication services including long distance and international calls)
Call Center Representative Jul 2002 - Nov 2006

• Responded to customer requests through phone calls
• Sold products, placed orders for customers in the computer system and provided the consumers with product and service information
• Transferred customer calls to appropriate staff members and carried out constant follow-up on customer inquiries which are not immediately resolved
• Completed call logs and reports, researched billing issues/misapplied payments, recommended process improvements and alerted the supervisor of trends in customer calls
• Answered to emergency 999 calls for police, fire, ambulance and coast guard as a part of emergency services, as well as transferred the calls accurately to appropriate departments

Education:

Bachelor of Arts with Honors in Accounting & Finance Sep 2002 - Jun 2006
Confidential, Manchester, UK

A-Levels (4) Sep 2000 - Jun 2002
Confidential, Lancashire, UK

9 G.C.S.E’S - A/C Sep 1994 - Jun 1999
Confidential, Rishton, Lancashire, UK

Computer Skills:

Expert user of all Microsoft Office programs including Word, Excel (pivot/macros), and PowerPoint

Personal Details:

Date of Birth : 30th July, 1983
Gender : Female
Marital Status : Single
Nationality : British
Driving License : British
Languages Known : English, Urdu and Punjabi