Recruiter Resume

OBJECTIVE:

Seeking a position that would utilize my educational background and my clerical and computer experience. As well as my strong organizational, leadership, interpersonal, communication and writing skills. While enabling me to gain employment with an organization that promotes opportunities for personal and professional development.

TECHNICAL SKILLS

Microsoft office
SharePoint
Remedy
Active Directory
Oracle
Windows 7 and 8 experience
Mobile support iPhone
Android iPad

PROFESSIONAL EXPERIENCE

Confidential

Recruiter

Responsibilities:

To conduct rapid recruitment of people eligible for Confidential: 18 years and older who have Medicaid, Medicare or Alliance and live in Washington DC. Confidential staff will not provide testing or counseling, they will only inform and refer clients to the Confidential web portal at mytestmyway.org so that they may learn more about the program, access the consent and enroll in Confidential . If desired, Confidential staff will provide real time assistance with Confidential enrollment, or schedule an appointment to provide in person enrollment in Confidential .
Participate in training for telephone recruitment.

Confidential

Data Intake Analyst/Mail clerk

Responsibilities:

Call Management - Daily management of Inbound/Outbound calls with proficiency and in a professional and customer-centric manner.
Data Intake - Daily processing of applications and/or through the USPS, performing data intake on documentation received via request or provided by our clients.
Printing - Daily printing of standard forms/documentation using state of the art technology via windows based environment.
Distribution - Performing distribution of all client matter as instructed by the agency and established SLAs.
Fulfillment - Performing fulfillment services on request received via Field Offices, authorized client representatives or authorized retailers in the form of Training Materials.
Responsible for receiving and sorting incoming mail to distribute to correct department or individuals.
Sort and collate mail.
Open envelopes.
Dispose of junk mail.
Date stamp all incoming mail.
Sort mail such as returned letters, adjustments, bills, orders, and payments.
Receive outgoing mail and apply correct postage.
Arrange for pickup of outgoing mail.
Stamp mail with postage meters

Confidential

Marketing Representative

Responsibilities:

Interface with decision makers on a daily basis
Work in outside business development position in various settings including retail and event marketing
Promotion of One Day s products and services to prospective and existing clients
Working knowledge of eco - friendly, green remodeling products and its benefits to the consumer
Participation in ongoing training camps on a weekly basis
Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
Improve forecast performance of business through thorough understanding of underlying demand assumptions.
Keep abreast of industry trends, competition, and new opportunities.
Develop understanding of product line and value chain.

Confidential

Help Desk/ Application Specialist

Responsibilities:

Provide access and log-in support (i.e. account locks, password resets, user account creation, etc.) to agents, brokers, State and Issuer System Administrators, and/or other authorized stakeholders.
Document and log all inquiries received, as required, in Remedy Incident tracking system and escalate to the appropriate next technical support tier for investigation and resolution
Investigate issues to determine if they are within the Tier 2 scope of resolution and resolve accurately.
Investigate issues utilizing all available resources to accurately identify the appropriate escalation path to ensure timely resolution of the customer’s issue.
Experience setting up, and installing, desktops, laptops, and printers,
Strong background with hard drives, central processing units (CPUs), video cards, firewalls, and antivirus and disaster recovery software.
Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.

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