EDUCATION:

BA in French with an emphasis in Translation

SKILLS:

Proficient in Rumba (Emerald), Beta, Cana, Einstein, FQ manager, Infomax Relationship
manager, ESP, Pulse, CST, Exchange, Visual Basic, JD Edward, Microsoft Office, Quick Books, Quicken, Money, Turbo Tax, Sap.

EXPERIENCE

05/11 to Confidential, Bakersfield, CA
02/12 Restructuring Project Manager

• In charge of restructuring and developing new strategies for the newly acquired market.
• Maintained the daily operations of several projects in the State of California.
• Managed the warehouse primarily on-site with occasional office engagements.
• Implemented new procedure market acquisition and client’s retention as well as contract negotiation.
• In charge of state compliance and regulation in regard of disposal, transport and storage of Biological medical waste and pharmaceutical products.
• Prepared all appropriate documentation to meet all regulations; i.e. (State, EPA, DOT and EPA).
• Conducted daily cataloguing of all projects requiring in conjunction with strict California State guidelines.
• Primarily managed the Western Region of United States with frequent travel.

11/10 to Confidential, Charlotte, NC
04/11 Financial Analyst II / Project Associate

• Assume a role as a settlement supervisor for the Account Payable Analyst team.
• Run daily reports to analyze transactions and determine necessary actions to avoid errors in payment and determine necessary resolution in order to solve issues.
• Ensure that all transactions domestic and Canadian are correctly reflected within SAP as well as JDE
• In charge of reviewing and approving of French translation of OneMerck user guide pages.
• Manage and Analyze Purchase Order created by End Users and Invoices submitted by vendors.
• Assist and Resolve issues related to AP, Procurement, and Employee Expense Management.

11/03 to Confidential,Charlotte, NC 09/10 AML/Compliance Analyst (Account Underwriting/ Investigation)

• Use appropriate investigative techniques to analyze information needed to underwrite each deposit account as outlined by the USA PATRIOT Act and KYC process.
• Interprets data, identifies and conducts thorough investigations of suspicious activity believed to be in violation of the Bank Secrecy Act and USA Patriot Act.
• Ensures escalation of alerts containing all required documentation to support suspicious activity for completion and filing of Suspicious Activity Reports.
• Ongoing monitoring and working of accounts with a sense of urgency.
• Evaluate each new deposit account and determine research information and sources needed to make a recommendation regarding account disposition.
• Perform general account handling functions opening, closing, restraining.
• Give and receive feedback relative to enhancing overall effectiveness.

Confidential, Capital Market
Associate Broker

• Provide service to Wachovia Securities International as well as domestic clients.
• Set up customer accounts and Establish online access and trading capability.
• Review documentation on customer records to ensure conformity with compliance (SEC, Patriot Act, NASD, NYSE…).
• Assist Brokers, financial advisor and operations in supporting their clients as well as assisting with online trading and website navigation.
• Review transactions on a trade blotter to confirm customer trades and errors.
• Update customer account records and assist with account reconciliation.
• Verify and confirm Acats and review trade reports.
• Process financial adviser requests from various brokerage companies for account set up.
• Training new representatives; acting as a reference and subject matter expert for associate.

Online Access PSR / Tech Support

• Provide online technical support to customers that utilize online banking, bill pay and various personal finance management software including, Quicken, Money, and Quick Books.
• Receive inbound calls from online banking and brokerage clients for various account maintenance including, transaction, activation, restraining, closing, opening as well as assisting with installation of personal and business financial software manager.
• Responsible for completing necessary research associated with inquiries received from customers, branches, and general offices across the Wachovia organization.
• Participate in the PFM (personal finance manager) support site user group to help develop and enhance Wachovia Online Access web site.

04/02 to Confidential, Charlotte, NC
06/03 Branch Service Representative

• Paying / receiving functions as well as providing accurate account information and identifying needs.
• Monitor transactions and ensures escalation of alerts containing all required documentation to support suspicious activity for completion and filing of the SAR.
• Interprets data, identifies and conducts thorough investigations of suspicious activity believed to be in violation of the Bank Secrecy Act.
• International liaison and troubleshooter for client relocation.
• Offer value added advice through opportunity spotting for CD’s, money markets and IRAs.
• Opening/Closing of accounts and taking care of transfers and resolution for customer issues.