HR Analyst Resume

OBJECTIVE

To obtain a Payroll Coordinator/Human Resources position where I may utilize my strong knowledge and 20 years experience in Payroll Systems. Highly motivated, articulate, result-oriented professional with superb organizational skills, exceptional leadership and communication skills seeking to join your company.

SKILLS

MS Word and Excel spreadsheets Payroll/Benefits
10 Key by touch Data Entry 10,000 kspm
Excellent phone communication skills.
Strong grammar and writing skills
Experience with 40+ calls per day

SOFTWARE
People soft, ADP, eTIME and Report Smith, Kronos and My Time

WORK HISTORY

Confidential
HR Analyst ~ 2008 to 2009

Handle a high influx of inbound calls resolving all Payroll issues efficiently and professionally.
Deliver world class customer service and build customer/employee satisfaction and loyalty.
Provide a high quality customer experience on each customer/employee interaction.
Appropriately engage and connect with each customer/employee on a personal level.
Resolve customer service inquiries and concerns regarding Payroll and My Time automated timekeeping issues.
Strive for one-call resolution of customer/employee issues
Strike a positive and cooperative tone with both customers/employee’s and coworkers.
Identify, research, and resolve customer issues using People soft.

Confidential
Payroll Administrator ~ 2007 to 2008

Process bi-weekly multi state payroll for approximately 600 employees ADP payroll system.
Update, collect and import hours on E-time electronic time keeping system.
Verify hours and PTO information
Maintained and conduct audits of timesheets.
Process 401K distributions
Process new hires, terminations, and all employee data changes.
Perform various special projects as assigned.
Audit PTO accruals and implement, garnishments i.e. student loans, tax levy’s, child support court order and 401K reports.
Process manual checks of all terminations and resignations.
Made all necessary changes to employee records.
Generate manual checks as needed.
Perform all HR Updates of new hires, promotions, FMLA, PTO, mileage and medical coverage reimbursement.
Created various data reports using Report smith.
Handled other related payroll issues as they occurred.

Confidential
Payroll Specialist ~ 2005 to 2007

Process multi state biweekly payroll for 850 employees consisting of local, federal laws including 941, 1040, 1099 and yearly W2 preparation.
Determined the eligibility of new hires though state MVR reports.
Managed and assisted with recruited and hired support.
Responsible for the accurate find payment of terminations; including payment of PTO, sick leave, garnishment, benefits, vacation or determination of severance if applicable.

Confidential
Owner & Operator ~ 2002 to 2006

Met my clients needs by providing exceptional customer service
Excellent knowledge of principles and practices of administration, supervision, and training.
Planned and executed small scale landscaping operations
Maintained grounds and landscape of private residences and businesses.
Designed landscaping gardens for All Advantage Rent a Car Locations.

Confidential
Payroll Specialist ~ 1990 to 2001

Processed biweekly payroll for 1250 employees.
Facilitated a monthly orientation for incoming Substitute teachers.
Responsible for employee’s paychecks to 25 different locations.
Solved and assisted employees regarding their concerns Prepared year end procedures or amendments of W2’s.
Conducted monthly orientations for all new substitute teachers.

EDUCATION

Associates Degree in Criminal Justice
110 completed hours towards Bachelors in Psychology

QUALIFICATIONS

Bilingual ~ Fluent in Spanish

Dedicated Professional with strong leadership skills.
Client focused strong work ethic and a solid integrity.
Proven ability to initiate, execute and successfully complete tasks with the ability to think quickly and work under pressure; adhering to strict time restrains and deadlines.
Accustomed to working in a fast paced environment with the ability to execute problem solving.
Team player as part of a team or in a supervisor role.

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